Qosmio X500/00X System Recovery (Factory Reset) From Hard Disk Drive or Separate Disk

Hey Guys,
Looking for your advice and any links if any...cheers in advance
My Situation
In December 2009 I purchased a Toshiba Qosmio X500 - Model No. PQX33A-00X00J
At the time I upgraded my purchase from Toshiba Reseller BD4U, going from the standard 1x 500GB Sata drive + 1x 64GB SSD... to instead having 2x 500GB sata drives. I purchased with 3 year onsite next business day warranty, that is is now expired.
It came loaded with MS Win 7 Premium Home Edition - but no disks provided.
My Needs
I need/want to factory reset my PC - its starting to run slow
I need to re-partition from my existing 4x partitions to just having 2
The Issues
Possibly as a result of upgrading the disk drives at time of purchase, I don't believe I have a hidden Recovery partition in order to do a System Recovery from the Hard Disk Drive - see image of my current partitions attached
I don't have Win 7 OS installation disks or Toshiba Driver disks as they should have been installed by Toshiba
My Questions
Do You agree that I DONT have a Recovery Partition - when looking at the partition image? I'm confused on this point coz people say its hidden!?
Given I have no Toshiba Drivers Disk or Windows 7 OS disks - what should I do? I'm thinking of downloading Win 7 (use my product key from sticker under PC) and making a disk/USB (but need to learn how)
Is this where I get ALL necessary Toshiba drivers for my PC from?
Does Toshiba provide a link on its site and instructions on where to get Win 7 from so I can make a recover disk??
Notes
Tried to email Toshiba support but at step 1 of their email process validation failed due to my PC being out of warranty so will call them on Monday instead
THANK YOU THANK YOU, for any help you can give big ro small
Cheers
Rick

WOW, thanks Macius for that great, full and thorough reply...cheers mate
I suspected I didn't have a recovery partition - so thanks for confirming it as I planned to risk it and try! I guess it doesn't really matter why, and it would be futile to go and blame the re-seller or Toshiba at this late stage in the game in hopes they would help...
Yeah, I just went to Microsoft Software Recovery hoping to download Win 7 OS and create a recovery disk but of course Microsoft would NOT allow it due to it being software that was pre-installed on the device blah blah blah (see error image)
And I didn't bother back then in 2009 to create recovery media as you wisely descibed, mostly due to laziness and mentally putting it in the 'too hard basket'...I didn't really understand it - or much about computers at the time.
Re - your Option #2 - thanks for confirming Toshiba drivers. I could/can do this - but don't really want to buy something I already have, perhaps I'll check out ebay or see if a friend has a disk
Re - your Option #1 - I'm currently based in Vietnam and wont be back in Oz till late in the year, so will see if I can find a reliable Toshiba service provider here - but wont hold me breath on this one
I'm thinking that IF Option #1 is a No-Go then - maybe Plan B or Option #3 could be:
Do an Audit of Programs to identify those I don't need and can safely remove - then remove using Control Panel/ Remove Programs tool
Reformat all other drives (not C:// where OS is)
Then use some re-partition software e.g. Disk-Partiton.com
Any final thoughts???
Anyhow - thanks very much again
Rick

Similar Messages

Trouble trying to factory reset from recovery (D:) drive

Hey,
I'm in a bit of a predicament. The Vista cd key on the bottom of the laptop has, of course, worn away and is mostly unreadable at this point and it was never written down. Also, there were never any recovery DVDs burned and I am no longer able to boot into windows so burning them now is not an option.
I've tried to use the recovery D: drive to do a factory reset/re-install of Vista. It seems to work most of the way- it does the step where it is formatting the C: drive, and copying files. It then reboots and it sort of looks like it is starting to re-install Vista but then at some point I get an error along the lines of "the NLS files are missing". So it seems like the recovery drive isn't quite right.
My first thought was to see if HP still provided recovery DVDs for a small fee, but of course they seem to be discontinued (laptop is a Pavilion dv4-1435dx with Vista premium home 64-bit).
It seems like my 3 options going forward are:
1) pay upwards of $100 for a new copy of Vista (really makes me angry that I would be buying something I already bought...)
2) try to buy a recovery disk from a 3rd party retailer (I'm afraid to do this as some of them seem to suggest I would need my own cd key at some point, which again is not readable off the bottom of the laptop).
3) pray that there is some way to get the recovery D: drive to work as it should.
I'm hoping someone here can help me persue option 3). I don't understand why the D: partition isn't working as it should- I mean, it's there to do exactly what I am trying to get it to do! Is it common for the D: partition to just not work? If so, it seems like that and the combination of easily worn cd keys on the bottom of laptops is a pretty shoddy product from HP...
If 3) is a no go, does anyone have experience with 3rd party recovery discs? Do they require a cd key to be input even if they are being used on a laptop that has one of these pre-installed licenses and are just doing a factory reset?
Thanks for any and all help!

I've just been assured by a rep at their website that this will work for me:
http://www.computersurgeons.com/p-17082-recovery-kit-578918-001-for-hp-model-number-dv4-1435dx.aspx
They claim that the cd key will be automatically read from the MOBO so I will not have to manually type it in during installation.
I guess ~$30 is the price I will pay for not having recovery discs burnt when I still had access to windows.

Error loading operating system after factory reset CQ61 windows 7

Its a Compaq CQ61-306SA running windows 7. I did a factory reset and after a while got a black screen with ERROR LOADING OPERATING SYSTEM.It never came with any discs or copy of windows so is there any way of fixing this problem. Please help am getting ready to throw it at the wall.Thankyou

Did you burn an OS Recovery DVD set using the software on your machine? If so boot from the first one and follow the prompts.
If you didn't burn your set ,they can be ordered for a small fee>> Contact HP
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Qosmio x505-q870 system recovery?

How to I restore back to factory, I been trying to figure this out for a couple of days, but I get now where. I have make to 5 disc required twice. but i dont know how to do it. I tried the advance recovery in the control pannel but I get error messages on both the system image option and the reinstall windows option.

Qosmio X505-Q870
How to I restore back to factory, I been trying to figure this out for a couple of days, but I get now where.
RTFM?
See the section Recovering the Internal Storage Drive, which begins on p. 60 of the User's Guide.
Qosmio X500 Series User’s Guide
-Jerry

Qosmio X505 - System Recovery CD + webcam and graphics card driver

I need some answers from anyone regarding my Toshiba Qosmio X505 notebook.
I bought this notebook back in July of this year and I am having problems with it already.
Number one, my most important concern is a system recovery disk. $1,500+ dollars I spent on this computer with a warranty it didn't come with any system recovery CD.
Once a year on all my computers I like to reinstall Windows as it makes the computer brand new again (I constantly work and even go to school on my laptop so I can't help if scrap piles up on it and it slows down after a while). What am I to do about this?
I think I read on this forums a while back that the computer came with something to create a backup disc.
I found the program "Toshiba Recovery Media Creator" that appears to create a "System Recovery."
Would this be what I am looking for to create a backup of the computers OS and preinstalled software? I want to keep all my Toshiba utilities as well as the required software to play Blu Ray movies.
Number two, the web cam. This ain't a big deal as I hardly use it but sometimes when I start the computer I get an error message saying the web camera failed to initalize and then it doesn't work at all.
What gives? This should automatically work!
Number three, my graphics card/driver has been having some problems. Particurarily when I watch videos or run something like Windows Movie Maker. My screen will completely go black and and come back on and I get an error saying something like "NVidia has crashed and Recovered", I can't remember the exact error message, I archived it in Windows Error messages and it didn't save it for some reason. How do I fix this?
I got the latest graphics card drivers from NVidia that were appropriate for this computer and for some reason it crashes alot.
Any answers to these problems is appreciated.
I love this laptop but at the same time for the price of it compared to a cheap $300 other laptop I don't expect to have any problems with the web camera or editing videos. This computer should have rock solid drivers.

> I found the program "Toshiba Recovery Media Creator" that appears to create a "System Recovery."
> Would this be what I am looking for to create a backup of the computers OS and preinstalled software?
Yes, this is the tool which creates the Recovery Disk. The recovery disk allows you t set the notebook back to the factory settings.
> Number two, the web cam. This ain't a big deal as I hardly use it but sometimes when I start the computer > I get an error message saying the web camera failed to initialize and then it doesn't work at all.
> What gives? This should automatically work
The webcam is controlled by Chicony webcam software. This software needs to be started in order to use the webcam. But also the 3rd party tools like MS messenger or Skype has an access to webcam and sometimes such tools can affect the webcam functionality.
Its hard to say why this happens but mostly everything works properly. But from time to time its needed to reinstall the webcam software.
> Particurarily when I watch videos or run something like Windows Movie Maker. My screen will completely go black and and come back on and I get an error saying something like "NVidia has crashed and Recovered", I can't remember the exact error message, I archived it in Windows Error messages and it didn't save it for some reason. How do I fix this?
This means that graphic card driver has crashed and has been started again.
Usually the graphic card driver should sort out such issues.

QOSMIO X505-Q887 - System Recovery

The disk drive on my Qosmio x505-q865 crashed. Orderd and receiived a new drive and recovery disks. Installation and recovery went smoothly, but some of the drivers are different than the equipment installed on my computer. There were severral error messages as recovery progressed and I am left with no sound but most importantly no internet at all. I can't load new drivers without internet. How do I solve this problem? I was disappointed that after providing my model number that the restore disks didn't have a choice of drivers to address these issues. The computer otherwise works but is of no use to me without wifi or cable internet - I can even get along without sound. Can someone help.

Qosmio X505-Q865
Downloads here.
That's unfortunately what happens when you restore to a disk having advanced-format technology. See this message from three years ago. Nearly all drives now have AFT. So we've had lots of experience with this.
The fix is to install a new storage driver as early in the process as possible.
Intel Rapid Storage Technology
If you have messed around with the drivers, you will probably need to repeat the restore.
-Jerry

Reload computer software to factory original from hard disk partion D

I have an HP Pavillion Slimline s3750t, bought in May 2009
It originally had Windows Vista
It has a partitioned hard drive with the factory image on drive D
A few months after purchase I loaded Windows 7 Home Premium
I would like to wipe drive C clean and restore to the original factory condition.
I did the following steps:
PC Help & Tools
Recovery Manager
Advanced Options
Select: Recover your computer to its original factory condition
A couple of ‘Next’ and Win 7 shuts down, and Systems Recovery Options screen comes up
It asks for a user name and password and gives 3 options:
ASPNET (I don’t know what that is plus when trying it nothing happens (I have no password for it)
Dallas (my name)
HomeGroupUser$ (I am not hooked up to a homegroup right now)
I select Dallas and get 5 options: Startup Repair, System Restore, System Image Recovery, Windows Memory Diagnostic, Command Prompt.
None of these are the options I am looking for nor will do what I want.
Apparantly loading Windows 7 has interferred with the software that restores the computer to its factory condition. Is there something els I can try.

You can try the patch from the following weblink:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-77533-1&cc=us&dlc=en&lc=en&...=
The following weblink with help you with the instructions:
HP and Compaq Desktop PCs - Performing an HP System Recovery (Windows Vista)
I am an HP employee.
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***

Problem with system recovery for a new hard drive in my Pavilion p6210y Windows 7 Premium 64bit

   I decided to swap out my hard drive when my computer would fail to start up or crash right after starting. Diagnostic tool at startup said the hard drive was faulty and other times I would get BIOHD-1 and BIOHD-2 errors. I replaced the old WD Caviar Blue 640GB with a new Caviar Green 1TB. I ordered and received from HP a system recovery disc set which included five discs labeled:
Use This First! System Recovery,
System Recovery 1:1,
SYstem Recovery 1:3,
System Recovery 2:3, and
System Recovery 3:3.
   After putting in the new hard drive I used the "Use This First!" disc and everything seemed to be going fine. The scene showed "Loading Windows" or something like that. After about 10 minutes the CD drive opened and the Monitor showed three images: a big green check mark which I assume meant everything was good up to that point; a graphic showing the removal of the first disc; and a graphic showing three discs to be put in. Wondering whether to put in the System Recovery 1:1 disc or the System Recovery 1:3 disc, I noticed that the drive bay closed with the "Use This First" disc still in. I managed to get the Drive to open after pressing the open button quite a few times. I closed it with the 1:3 disc and nothing happened (no light showing activity in the DVD drive). After a minute or so I managed to get the drive open again after quite a few times pressing the open button. I put in the 1:1 disc and still nothing. At this point I could only open the drive bay with a paper clip in the release hole. With the computer unresponsive and the monitor still showing the same as when the first disc came out, I decided to turn it off with the "Use this First!" disc in the drive hoping to start from the beginning again. Now the directions that came with the HP System Recovery discs state:
   CAUTION: Do not turn off the computer, or use the keyboard or mouse during this time. Doing so will interrupt or damage the software installation.
   Now when I turn the power on I get either:
the HP blue screen with the green hand, (F11=system recovery), (F9=Diagnostics), (F10=Setup) and (ESC=Boot Menu). pressing esc, F9, F10 or F11 does nothing.
Or the HP blue screen appears and then almost immediately goes to the black screen with " Reboot and select proper boot device or insert Boot media in select Boot device and press a key". I've gotten this scene while trying almost every System Recovery disc in the drive. Hitting a key does nothing other than repeating the same message.
Once I got a "The file is corrupt. The file header checksum does not match the computer checksum" error. That appeared only once in about 30 try's.
   The open DVD drive button works sometimes and not other times. I can't seem to figure out a pattern for when it will work.
   I don't know whether I might have accidentally moved the mouse or hit the keyboard during the first attempt. Can I do something to the new hard drive to get it back to a state where it can start from the beginning again? Might it be a problem other than the old hard drive. Anyone have any suggestions?

Satellite L505D-S5983
Windows 7 Home Premium 32-bit
Yes, of course! See the link to your model's spec above.
My apologies. The previous link went to a spec for the Satellite A505-S6960 (which came with Windows Vista installed). I had too many spec pages open at the same time and got them mixed.
So, are you telling me that I won't get this one to work?(the BPKT)
No. But you may face the problems that I outlined in this message.
-Jerry

HP System Recovery DVD incorrectly formats hard drive (WIN Vista HP SP1 64-bit 510141-001)

HP Pavilion DV4-1225dx
Vista Home Premium 64-bit
AMD Turion x2
I had previously posted the issue as "HP System Recovery Fails on new HDD", however it appears that the reason it is failing is due to incorrect formatting of the hard drive:
Went to purchase the oem HDD @ Tiger Direct (Hitachi 0A56415 Travelstar 5K320 Mobile Hard Drive - 2.5", 5400 RPM, SATA 3G, 250GB, 8MB Cache) but found it was out of stock. I purchased the suggested replacement (WD Blue 320GB Mobile Hard Drive - Designed for everyday computing - 2.5", SATA 3Gb/s, 5400RPM, 8MB C...)
I have attemptted the System Recovery several times each failing with errors. But after each failure the HDD is found to be incorrectly formatted as documented in the following link:
System Recovery Fails on new HDD
hp G71-340US WIN 7 HP 64 Bit
hp pavilion dv4-1225dx VIsta HP 64 Bit
hp pavilion zd7000 WIN XP Pro
hp pavilion xv886 WIN Millennium / WIN XP Pro
hp deskjet 6980xi
hp pavilion xt236 / ze4200 WIN XP Media Edition

Slolearner,
After doing a little research, I believe your issue may be related to your new hard drive being an AF (Advanced Format) drive. Please see "WD Scorpio® Blue™ SATA/PATA Hard Drives", which indicates your WD3200BPVT may an AF drive.
Please see "Cannot Recover the PC after Replacing the Hard Drive with an AF Drive (Windows 7 and Vista)" for information on this subject. While this document isn't for your specific computer, it is generic enough that it applies to your situation. If you wish to use your HP Recovery Discs successfully, you may need to purchase a non-AF drive.
If your computer boots into Windows, please see "Identifying an Advanced Format Hard Drive" to download and run the HP Advanced Format Hard Drive Information tool.
If it is an AF drive, please see "Preparing Advanced Format Hard Drive for Windows" and "Improving the Performance of an Advanced Format Hard Drive" for more information on the subject and possible steps to be taken to resolve your issue.
Lastly, it may be necessary to follow Paul_Tikkanen's advice and install Windows Vista from a Microsoft Windows Vista installation disc as follows;
+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
If you can still read the 25 character Microsoft Vista product key on the bottom of your PC, you can make your own plain Vista installation media and use that to at least get the OS on your PC.
Here is how to do that if you can read that key:
Please click on the link below, click on the Windows Reinstallation Guide [27-07-2013] pdf link on the upper left of the page and then read the instructions for doing this starting on page 302.
http://philipyip.wordpress.com/dell-community-forums/
+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
You may also consider purchasing a copy of Windows 7 and installing that instead. Windows 7 SP1 has much better support for AF drives than the previous versions of Windows.
Please click the white KUDOS star to show your appreciation
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

System recovery copied to external hard drive, Win 7 64 bit

HP 2000-369WM Notebook PC
Windows 7 Home 64 bit
No error messages, just can't print to printer
Connection: hardwired LAN
Used HP's troubleshooter for printers
Checked all systems and none failed
Expertise: mid level
Ran NAV several times, including in Safemode, finds nothng
Tried to contact NAV instant chat support with no success downloading their troubleshooting sw.
Tried it with HP also with no luck in connecting with them.
Checked Printer Spooler in Admin Tools; Services, Says Started
Appears virus modified Recovery partition on 6-10-12.
Just purchased pc 1 mo. ago
No changes made prior to problem, printed fine yesterday.
Looked at several problem resolutions in this forum, but found none regarding my problem, other than buying system disc from HP.
I made a system recovery copy on an external hard drive just after buying my notebook. It appears that my system recovery partition has been modified by a virus. My question is: how do I use it to do a full system recovery? When I use my pc's software to do this, I choose "Use a system image you created earlier to recover your computer. Then it asks me to insert the admin's password to pull the Recovery program from the hard drive! The next window doesn't give me the 3rd step, which is: Click "Use a system image you created earlier to recover your computer", and then follow the steps. It only shows:" resotre using preinstalled recovery options, or resore using a Windows installation disc or a system repair disc." Thank you very much, your assistance is greatly appreciated!! Ric

Burn a Repair CD to boot from:
http://www.howtogeek.com/howto/5409/create-a-system-repair-disc-in-windows-7/
After booting from it try the restore from Image:
http://www.howtogeek.com/howto/7702/restoring-windows-7-from-an-image-backup/
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

HP Probook: Trying to do factory reset from recovery drive

Hi
I have a HP Probook 4510s I would like to do a factory recovery on. CDplayer doesnt work.
When hitting F11 it will boot into a boot manager status 0xc0000225 error.
Inside the Recovery partion there is a 7,3 GB HPFactory.wim file located at D:\system.sav\util\HPFactory.wim
I made the D: drive active in win computer management.
And got the boot manager status 0xc0000225 error every time booting
Next I installed a new win 7 from a USB.
How do I boot from the recovery drive?

Hi
he causes may be the following things.
1. The System files are corrupt.
2. The disk File system has bad configuration.
3. Hardware fault.
To boot into Windows Recovery environment, we need the recovery image or partition in your computer or the installation disk.
Try performing the Hard drive test from F2 and run the test.
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

Can't do a factory reset from preinstall directory

Hi
I have a Satellite Pro L450D laptop I bought just over 12 months ago. It has an AMD Sempron processor - Window 7 Home Edition - 32bit system.
My problem is the laptop has become so slow that is has become impossible to use it. I do have Kaspersky Internet Security 2010 installed from when I bought it last year (definitions up to date).
I have looked in the task manager under the Performance tabe and the CPU usage is always 100% even when it is not being used; no apps or progs running in the background NOTHING!
I decided to do a fresh reinstall from the preinstall directory that came with the laptop but no matter how many times I shutdown and boot up and hit the F8 key for advance options, it gives everything except the one that allows you to select Repair the system. It is just not there at all to select. I have a pic of the DOS screen but this forum appears not to allow photos to be attached and uploaded.
Also when it is booting normally (default) HDD as oppose to CD drive - the DOS prompt show:
Windows 7
Windows 7
The first Windows 7 option, when selected will bring me into Windows be it quite slowly. The second Windows 7 option takes me to a another boot??? Not sure what it is but it reports an error say the device is inaccessible and shows something "00000000c" error number???
My question is how can I get this laptop to give me the "Repair" option when I select F8 at boot-up for advance settings. I am stuck. This happens even with the repair disc I created in the DVD drive and bios boot set to look for the DVD driive first on boot-up!
Any help or assistance will be appreciated.
PS: I also bought a Toshiba Satellite A660 64 bit i5 Processor Windows 7 Home Premium around 6 months ago and that runs beautifully except recently the Toshiba "HDD/SSD Alert" warns my HDD is about to fail; but that's a separate topic in terms of sending it in for replaciement drive under the warranty - I have already backed up all files and images from booth laptops.
Kind regards
SilverTosh

Hey,
The exact HDD recovery procedure is described here:
http://forums.computers.toshiba-europe.com/forums/ann.jspa?annID=58
If you dont have the option for recover your notebook you have to use the Toshiba recovery disk but I cant imagine you dont have this option on recovery disk too
If you boot from recovery disk what happens exactly and what options you get? Normally after booting from recovery disk you get a screen where you have to select the recovery option and you must confirm that everything will deleted to restore the out of box settings.
Can you see this?

System Preferences seems gone from hard drive.

Can't seem to find System Preferences as a folder or icon anywhere in the applications or hard drive listings.

have you tried doing a spotlight search ( spotlight is the magnifying glass in the top right corner of the screen)

System recovery - notebook - Pavilion dv7 - Windows 7

I have been doing a system recovery/factory reset on my laptop which didn't complete the first time I tried. I found on a troubleshooting list that the wireless has to be turned on when completing this process for notebooks that have wireless LAN device which I am pretty sure that mine does but i can't get the wireless to turn on. Any suggestions?

We see a lot of posts regarding issues with Recovery. Wireless is only one of several causes. A faulty hdd, memory can also cause it.Have you tested yours using the F2 Disgnostics at boot? I have even seen at least one poster who solved his problem by removing the mSATA drive first. Many,not all, laptops have the mSATA cache disk.
If you can read the 25 character Microsoft Windows 7 license key attached to bottom of laptop , you can download a Windows 7 ISO file to burn to a DVD The version must match the one listed on the Microsoft COA sticker.
Link to the Windows 7 ISO file downloads:
http://www.w7forums.com/official-windows-7-sp1-iso-image-downloads-t12325.html
Use the Windows 7 USB/DVD installation tool to convert the ISO file to a Windows installation on DVD or USB flash drive.
http://www.microsoftstore.com/store/msusa/html/pbPage.Help_Win7_usbdvd_dwnTool#installation
Use the 25 character product key on the PC to activate the installation.
Next go to your support and driver page to install the drivers you need.
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Recieved error messages while performing recovery to factory state from the hard drive

HP Touchsmart tx2-1165ea, product no:NM515EA,microsoft vista SP1 operating system.
I keep recieving error messages during recovery to factory state from hard drive and perfoming a recovery from my recovery disc hangs on disc2. Therefore I am unable to update vista sp1 to vista sp2 the reson is: error SMI primitive installer failed (ox8007371c).
Reason for recovery ? performed a clean upgrade to windows 7(as rcommended) but I dont like that operating system
Request: kindly rectify my factory shipped recovery partion errors.

Thank you for the clarification.
Typically, service packs have some requirements before they are listed in Windows update. It's really the build ID that determines what updates are listed through Windows Updates. Various Windows Updates will change the build ID and once that prerequisite is reached, service should be listed. I know that service pack 2 does not show in Windows Update until several updates and restarts later on my Vista SP1 system at home.
Have you tried running Windows Update multiple times making sure to install the important updates or did you go straight to trying to manually install the service pack?
1. recovery disc is on the hard drive shipped in the computer from the factory.
I may be reading too much into this, but does this mean the recovery was performed by pressing F11 during boot or by using disks created using the hard drive's recovery partition prior to upgrading to it to Windows 7?
Also, how many times did you attempt the recovery from scratch? Many users have stated simply doing the recovery again took care of the issue and this seemed to be independent of manufacturer.
You can try the registry edit listed here, but registry edits are a little risky and do so at your own risk. However, try the first solution in the registry edit post.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Qosmio X500/00X System Recovery (Factory Reset) From Hard Disk Drive or Separate Disk

Similar Messages

Maybe you are looking for