Qosmio X500-014 PQX33C-01400N display does not wake on reboot

Recently my Qosmio X500-014 PQX33C-01400N display does not wake on reboot. I can see the the HDD status light working but I don't see the BIOS boot process or the Windows login. It's just blank. I know it boots Windows as I hear the chime and the webcam lights up waiting for face recognition.
I can reboot and plug in an external display and see the whole boot process and it works, but when I log in, Windows does not detect the laptop display.
For the laptop display to work. I reboot and wait until I see the webcam lightup which I assume means Windows is already in login prompt. I close the built in LCD display down and wait for the laptop to go to sleep mode. Once in sleep mode, I prop up the screen and it awakes like normal. I now don't shut down my laptop because of this. I just close down the screen and put it on sleep so I can easily get to it by simply waking it up.
Is this a hardware problem? BIOS problem? display adapter problem? I've never seen this problem in any forum.
Any advice would help. Thanks!

As that's a Canadian model, you'll want to check their support site.
I'm not a tech support agent, but I doubt it's a driver issue because it's manifesting pre-Windows. Try checking for any relevant BIOS settings. 
- Peter

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