Qosmio X500/02G Fingerprint Utility

Only have 1 user and obviously am an administrator.
At startup I use fingerprint scan to login and have no probs. Same fingerprint also autocompletes passwords etc on IE pages.
When I run the Toshiba Fingerprint Utility it sticks a fingerprint request on top but does not respond in any way to my scanning my finger.
Any ideas. Any help wil be much appreciated
JimG

> Any ideas
I don't know about Toshiba fingerprint utility as my laptop isn't equipped. But have you tried to update/reinstall [utility|http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp]?

Similar Messages

  • Qosmio X500/02G gaming/fingerprint/crashing problems

    hi all, i have recently brought a Qosmio X500/02G about 2 months ago, i had initially had a problem where i launched modern warfare 2 and it took forever to load then i had massive lag in the game where my soldier couldnt even move most the time and i was waiting for it to crash but never did it just lagged the whole time, so took it into harvey norman to check it out they rebooted it and now i my original fingerprints dont work and when i try to install it again it says already stored but their is no finger prints stored in the finger print menu, however my game started running with less lag, but then once i passed a few levels it starts massivly lagging again, i have called toshiba support and havnt had much luck accept to take it back to harvey normans and get them to sort it but i havnt had much luck so far. I payed $3,300 for this machine and was promised it was the best for gaming but so far has been a massive headache, is it because its 64 bit?  this model doesnt have an option to run in 32 bit as its designed only for 64 bit... advice? shall i take it back to harvey normans and make them fix it till it runs perfect with no lag or never crashes on any of my games (it even crashes on colin mcrae dirt)
    Any help would be greatly appreciated and model details are below
    General
    CPU       Intel® Core™ i7 processor 720QM (1.6GHz/2.8GHz, 1333MHz FSB, 6MB L2 Cache)
    Operating System             Genuine Windows® 7 Home Premium (64bit)
    Screen Size          18.4” Widescreen Full HD TruBrite® Display (1920 x 1080)
    Memory               4GB DDR3 (2GB + 2GB) (1066MHz) expandable to 8GB
    Storage 1000GB (500GB + 500GB) (5400rpm) SATA
    Graphics              NVIDIA® GeForce® GTS 250M (2298MB Total: 1GB DDR5 discrete memory + 1274MB shared memory)
    Optical Disc Drive             Blu-Ray RW/DVD SuperMulti Double/Dual Layer Drive
    Speakers              Premium harman/kardon® speakers
    Sound    Harman/Kardon Speakers
    Security 3D Hard Drive Shock Sensor, Fingerprint Reader, Kensington® cable lock slot for optional theft protection devices
    Software             ConfigFree™, Google Picasa™, Google Toolbar™, Microsoft® Office 2007 Professional Trial (60 day trial), Norton Internet Security™ 2009 (Trial), Toshiba Face recognition, Wild Tangent
    Solved!
    Go to Solution.

    It had problems the first day i brought it, and then when i installed modern warfare 2 it lagged like crazy and i returned it to harvey normans straight away to complain about it, then they reformated it and, i lost the fingerprinting ability with a few of my fingers as it stored it in a place where i cant delete and it wont recognise it any more, alot of people have this problem also with upgrading their toshiba to windows 7 where mine is reformating, and then the computer crashes on colin mcrae dirt constantly and especially when it loads the races up, then it freezes whilst watching a dvd on it in which i have to restart the computer, then the most recent event is it goes to a blue screen and tells me its dumping physical memory then shuts down and when rebooted the prompting got worse till the point where i have had to do a recovery where it is back to some what of a stable state but end result im not happy at all with this laptop and i wish i never brought it. If toshiba wants my money in future they better sort this problem out asap.
    This is all i could gather from the computer crashing.
    Problem signature:
      Problem Event Name:                        BlueScreen
      OS Version:                                          6.1.7600.2.0.0.768.3
      Locale ID:                                             5129
    Additional information about the problem:
      BCCode:                                               50
      BCP1:                                                    FFFFFCA00EFC5518
      BCP2:                                                    0000000000000000
      BCP3:                                                    FFFFF800032F9EB0
      BCP4:                                                    0000000000000007
      OS Version:                                          6_1_7600
      Service Pack:                                       0_0
      Product:                                               768_1
    Files that help describe the problem:
      C:\Windows\Minidump\021610-35115-01.dmp
      C:\Users\andrew\AppData\Local\Temp\WER-125034-0.sysdata.xml

  • Re: Qosmio X500-02G - Hum when I plug in into amp

    Why does my Toshiba laptop hum when I plug into amp when using power adapter Qosmio X500-02G.
    When I run on baterry no hum

    Hi drs,
    That means your notebook creates noises when AC/DC adapter is connected?!
    Well, its hard to say something about this. Is the noise coming from your notebook or AC/DC adaptor itself?
    What operating system you have installed?
    Are you using newest BIOS version?
    In your case I would check the current BIOS version and have a look on official Toshiba website for an update. After the update load the default settings in BIOS and check if this worked or not.

  • Qosmio X500 Folder migration utility and low disk space drice C

    This may be a longish post as I try to explain my problem... please forgive.
    I've had my X500 for just over three months now.
    It took a little while before the folder migration utility woke up I didn't know it was there after I'd done a limited copy of folders across from my old Qosmio F20. After it had woken up and I'd been able to transfer folders/files across it cleared a lot of room from the 'tiny' - I feel, 60 Gb SSD C drive.
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    I've recently installed some other programs and have endeavoured each time to do a custom install to the D drive to program files [x86] folder. However, drive C is now showing low disk space at 5.58 of 59.2 Gb.
    Checking the folders copies??? I thought for the programs I installed I find lots of folders/files in those program folders so taking up a lot of space.
    What is the best way to free up space on drive 'C' please?
    Should I manually copy the data contained in the folders [not just a 'name' ... ie; AVID... folder but possibly also in the drive C Program files [x86] folder] to the same named folders on drive D?
    If I did, would the programs work properly or would there be problems in the program being located?
    When the utility first activated [by itself] I thought "Great... transfer of all my old data to the X500 will be easy" but it doesn't seem to be the case. I was expecting that any new programs installed would be automatically copied to drive D. I'm getting somewhat paranoid about the low disk space on drive C.
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    Thanks for coming forward PauPau.
    Firstly, when I got the x500 I had lots of documents etc., I wanted to transfer over so I used the Win7 Transfer program to make the back up/transfer images. In doing the transfer across [after the copies of] the X500 gave an error warning that the C: drive had insufficient space to do the full copies. At this time/stage I was not aware that the X500 had a folder migration utility. What ever made it 'wake up' and make itself known I have no idea but I used it when it did. My first problem was probably in using the Win7 file transfer - for getting files/folders across from the old computer to the x500!
    I ended up doing a factory reset about three times before this utility made it self known. I found NOTHING in ant documentation about the X500 about this utility and how to make use of it when I bought the laptop. Not sure if you are aware of the make up of the X500 having 2 hard drives; a 'C:' drive of 65Gb SSD and a SATA 'D:' drive of 650GB. If you do then my apologies if that comes over in any 'bad' way. The D: drive is NOT a partition of 1 installed hard drive as your reply would seem to suggest you are thinking.
    The migration folder utility, when used first time, copied/transfered folders across - even program folders such as Program files [x86] - and left 'similar' named folders on the C: drive. At that time I then thought that any future installs of programs would be put in the D: drive. Only when watching the first time for a new program install did I see it going to the C: Program and Program files [x86] folders instead of those in the D: drive. I then had to uninstall and do a custom install to direct to the D: drive. However... some data appears that it can NOT be directed from the install disk to the D: drive and still goes to the C: drive - HENCE the issue I am having with the small amount of remaining free space on the C: drive.
    I accept what you say in reply to my question about the best way to free up space but, based on as explained above, should I have to do a re-install of any program I try to run after being moved to the same named corresponding folder on the separate D: drive [if that is what I have to do] I think the install disk will still do an automatic install of these to the C: drive as at that stage there seems no way of stopping it. Although given the option in a custom install to change the 'drive' to install to such as the D: some data is still going to C: and I'll be in the same predicament that I am now.
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    I DO appreciate your input. MAybe I didn't explain properly first time... and maybe I haven't this time - in which case I apologies.
    Are there no other X500 users with the same issue?
    Thanks. I may just have to give it a go and transfer these data files/folders manually to the D: and see what happens if no one here can guide as to stop any hair pulling frustrations if it goes wrong.

  • Changing colour settings on Qosmio X500/02G

    How do I change the colour settings on my X500/02G running Windows Home?
    At present the colours are way too bright and saturated - similar to the way tvs are set up in stores.
    I've changed the brightness to no effect. I've checked the NVIDIA software but its not controling the colours some other sofware is - which I cant find
    Any ideas?

    Hi
    How did you change the brightness? Normally therefore you can use the key combinations FN+F6 and FN+F7.
    Furthermore the colors can be changed in driver options of your graphic card. Right click on the desktop and choose the display properties. In advanced options you can find it and the driver menu will appear.

  • Qosmio x500/02G Number Pad Not Working

    Hello,
    I have a x500 that i recently purchased and installed Windows 7 Professional on it. Now i cannot use the number pad on the right hand side of the keyboard.
    I've tried using various combinations of NUMLOCK and SCROLLLOCK to no avail. Surely there a seperate number pad doesn't require drivers?!

    The problem was a faulty keyboard. there was a bank of keys on the numeric pad that were non-functional.
    A bit dissapointing given i'd had the laptop for less than 24 hours. Took it back to the store for a replacement.

  • QOSMIO X500-12D - webcam, bluetooth and fingerprint disconnection issues

    Hello,
    I still got no solution for this problem. I already did a clean install of Win 7 x64 but still no luck. The devices still keeping disconnecting and I have to reboot to resolve. (this is bad since I normaly using a bluetooth keyboard)
    Further this Problem seems not only to occour if system goes 'idle' since my bluetooth keyboard was disconnected during typing. (whatever 'idle' means).
    Sometimes I was able to recover at least the Bluetooth connection by turn it off and on again within the Toshiba Bluetooth Stack, sometimes with the HW switch (which also deactivates the WLAN) and sometimes only a reboot helped.
    It seems that all three devices (Bluetooth, Webcam, Fingerprintsensor) are connected to the same integrated USB root hub within the system.
    After my last test, everything was working before I left the system during a nightly copy operation of a 'few' gig, I come back after ~4 hours and all devices were disconnected (HW not installed) --> I checked in the device manager (see [http://support.microsoft.com/kb/241257] to show devices which are not connected and in the computermanagement right click device manager -> View -> Show hidden devices) all 3 devices shown as 'not connected'.
    I already opened a case at support and they told me to update the bios. (when I opened the call the tests were done with the latest bios available)
    Nevertheless, I also had a small talk with the support and they told me to restore the system from the recovery DVD's and check if the problem persists after the restore of the 'certified' image (drivers and so on). If it still persists they will do a HW repair. (change mainboard or whatever)
    *AGAIN... is there still NO solution out there? I have searched the web and found many people with the same issues. (X500 owners and others)*
    _What did i tried:_
    - different hotfixes as described at [http://aps2.toshiba-tro.de/kb0/TSB0402UQ0001R01.htm] and [http://aps2.toshiba-tro.de/kb0/FAQ0402UC0001R01.htm] ([http://support.microsoft.com/kb/978258])
    - right now I am using [http://support.microsoft.com/kb/981214] since the build numbers of the files are higher than in the hotfix mentioned above and therefor this hotfix should also resolve the problem described in [http://support.microsoft.com/kb/978258]. (and I am using an USB audio device)
    - I also tried to disable different things of the power management (e.g. disabled usb selective suspending)
    Modell QOSMIO X500-12D
    Partnumber PQX33E-030009GR
    BS-Version Microsoft Windows 7 Ultimate 6.1.7600 x64
    BIOS-Version V2.60
    CPU Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz
    RAM 4096MB RAM {color:#ff0000}(<- Toshiba Tools reports wrong RAM size, 6GB installed)
    {color}HD Size 499,685,253,120 [Byte] 465.368 [GB]
    Video NVIDIA GeForce GTS 360M Version=8.17.12.5896
    Screen Resolution 1920 x 1080

    HI,
    It seems that I have found a solution for this problem.
    If you have read my first post exactly you should have read that i already disabled the selective USB suspend.
    I have connected 2 external USB hubs which are powered by an AC/DC adapter. On this USB hubs I have connected varios USB devices...7.1 USB Headset, external HDD's, PDA, Card Reader, PKI device, USB Sticks, etc.
    Nevertheless, I also disabled the the Powermanagement settings on all devices which were involved and where it is possible.
    To do this goto the device manager --> right click --> View --> show devices by connection.
    Now locate your bluetooth, webcam and fingerprint device. (be carefull names might be different because of different drivers!)
    Should be under ACPI x64-based PC --> PCI-Bus --> Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller --> {color:#ff0000}*USB-Root-Hub*{color} --> {color:#ff0000}*Generic USB Hub*{color} -->
    There you should find all integrated devices which are troublemaker:
    * {color:#ff0000}*AuthenTec Inc. AES2550*{color}
    * Bluetooth USB Controller-7 from TOSHIBA
    * USB-Webcam
    Now double click every device in this 'chain' and locate the powermanagement TAB. (Please note that NOT all devices in this chain do have a powermanagement tab and cannot be configured....that's ok)
    On the power management tab uncheck 'Allow the computer to turn off this device to save power' and click OK.
    I have done this for all devices which are {color:#ff0000}*marked red in the chain above*{color}. (_I also deactivated the USB selective suspend in the used powermanagement plan!)_
    It seems to work now....until now no more bluetooth problem or devices which were gone. It might be that it is enough to disable the Power saving settings only on one or two devices, but right now i had no time to test.
    Please also keep in mind that I am using the latest Intel Chipset driver, latest Toshiba drivers and installed the Microsoft hotfixes described in my first post in this thread!
    It would be very nice if some people can try and post here if it works!
    Regards

  • Qosmio X300-H15 - Low quality of Toshiba Fingerprint Utility performance

    Hi
    I had an excellent fingerprint tool for OEM Vista HP x64 (notebook model Qosmio X300-H15).
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    Does anyone know where to get Vista's fingerprint tool? And is it compatible with Win7 if I want to install it?
    Thanks.

    Im really wondering you are not satisfied with fingerprint functionality. 6 months ago I have upgraded friends Qosmio X300 from Vista to Win7 using Toshiba upgrade kit and we have installed latest fingerprint utility version 1.0.2.12from Toshiba download page.
    It runs perfectly and until now. I asked him often how it works now with Win7 and every time he told me that Win7 runs perfectly so I presume preinstalled fingerprint utility works well too.
    To be honest I cannot imagine that fingerprint reorganization on login was better under Vista than under Win7. I have tested it on friends Qosmio after Win7 upgrade and after 10 or more logins using my fingerprint login was successful. I can remember very well that just one time it was not successful but I done it pretty fast just to see if this will work or not but when I have done this properly everything was OK.
    Anyway, check Toshiba support page under http://eu.computers.toshiba-europe.com and go to download section. Here you can find Vista fingerprint software for Vista 32 and 64 bit OS.

  • Toshiba fingerprint utility cannot unprotect file

    Im haveing toshiba qosmio x500 win 7 64-bit. my toshiba fingerprint utility was running fine and i had some files protected by fingerprint password. i have the old settings backup file and (.tofp file) and the fingerprint key file (key file)
    I recently uninstalled the utility and re-installed it, as it use to sometimes act strange. But after this, even if i import settings from the old backup file, i cannot unprotect the files that were previously protected.
    i get the message "You haven't backed up your key yet" (click here to see error http://www.mediafire.com/?qc4t28jv9bjmtm5 )
    I have tried exporting the settings again to a new file, but i dont know how to unprotect the old files.
    Please help.

    i really do not think you need any other fingerprint files to decrypt your files.  If you used your fingerprint (*by swiping*), you most likely will not need anything else except the software itself that was used to encrypt in the first place.  If you used a file (that is, instead of typing in a password or swiping your fingerprint), you will need that exact version of the file again.  If you swiped your finger, the encryption data is embeded within the file.
    Make sure you are swiping the correct finger
    I hope the encryption software asked you to swipe a few times to ensure that future swipes can be reproduced by you
    Try different angles, speed, starting and ending location of your finger when you swipe
    If you are logged on as a different user, the OS (Windows) will do its own encryption on top of your own encryption.  That is unencrypted text file of another user will be encrypted by the OS and will not be accessible by another user.
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    The software shoud/may have indications of the software company responsible for the program.  Perhaps one of the programmers may be able to divulge what is needed to decrypt a file
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  • My Qosmio X500 keeps freezing when I watch movies or or gaming

    Dear All,
    SYSTEM INFO:
    TOSHIBA QOSMIO X-500
    WINDOWS 7 HOME PREMIUM x 64-bit
    PROCESSOR: INTEL i7-2630QM CPU @ 2.00GHz, 2001 Mhz, 4 Core(s), 8 Logical Processor(s)
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    My laptop is brand-new, bought 3 Months back from Toshiba Authorised Dealer. I am facing a BiG Malfunction.
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    Hi Master G,
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    I dont use Nokia PC Suite.
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  • Qosmio X500/02 - Question about partition

    Hello Forum,
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    Hi buddy,
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  • Qosmio X500 - Windows 7 stuck at Login Screen

    Machine: Qosmio x500-10U
    OS: Windows 7 Home Premium OA
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    Hi
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  • Qosmio X500 - Eco button does not relight

    Hello, I have a Qosmio X500 and when I turn off the eco mode, the button on the side does not relight.
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    Hey,
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  • Qosmio X500 - Black screen crash when loading games, requiring reboot

    I have a brand new Qosmio X500 (PQX33A-00X00J) with all the original drivers as they came out the box, and 64-bit Windows 7 Home Premium OS. The only thing I've done on this laptop is install games. The laptop runs fine for most things, and for a very few games (Unreal Tournament 2007 is the only one so far), but almost all games crash with a black screen the first time they're run. Sometimes I'll see a splash screen the first time, and once or twice I've got to a start screen, but thereafter the screen goes completely black, no sound, and the machine freezes requiring a reboot.
    It's extremely frustrating, considering this is a brand new, out of the box gaming laptop, and I haven't changed any drivers or anything. It's running an Nvidia Geforce GTS 250M display card, and the native resolution for the LCD screen is 1920x1080. I suspect it may have something to do with the unusual native screen resolution or the aspect ratio, because I managed to get one game to run (FEAR) by going into the supplied config utility and setting the game's default screen resolution to 1024x768. FEAR has the same crash if set to a higher resolution.
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    Someone suggested I try turning off my antivirus, and it turns out that was the problem. It seems Comodo has compatibility problems with games in Windows 64-bit editions since one of their latest releases.

  • Upgraded Qosmio X500-10T to Win 8.1: Sound drivers for 5.1 over HDMI

    Hello *brilliant* Toshiba community,
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    Buzz

    Hi
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