Qosmio X500/02G gaming/fingerprint/crashing problems

hi all, i have recently brought a Qosmio X500/02G about 2 months ago, i had initially had a problem where i launched modern warfare 2 and it took forever to load then i had massive lag in the game where my soldier couldnt even move most the time and i was waiting for it to crash but never did it just lagged the whole time, so took it into harvey norman to check it out they rebooted it and now i my original fingerprints dont work and when i try to install it again it says already stored but their is no finger prints stored in the finger print menu, however my game started running with less lag, but then once i passed a few levels it starts massivly lagging again, i have called toshiba support and havnt had much luck accept to take it back to harvey normans and get them to sort it but i havnt had much luck so far. I payed $3,300 for this machine and was promised it was the best for gaming but so far has been a massive headache, is it because its 64 bit? this model doesnt have an option to run in 32 bit as its designed only for 64 bit... advice? shall i take it back to harvey normans and make them fix it till it runs perfect with no lag or never crashes on any of my games (it even crashes on colin mcrae dirt)
Any help would be greatly appreciated and model details are below
General
CPU       Intel® Core™ i7 processor 720QM (1.6GHz/2.8GHz, 1333MHz FSB, 6MB L2 Cache)
Operating System             Genuine Windows® 7 Home Premium (64bit)
Screen Size          18.4” Widescreen Full HD TruBrite® Display (1920 x 1080)
Memory               4GB DDR3 (2GB + 2GB) (1066MHz) expandable to 8GB
Storage 1000GB (500GB + 500GB) (5400rpm) SATA
Graphics              NVIDIA® GeForce® GTS 250M (2298MB Total: 1GB DDR5 discrete memory + 1274MB shared memory)
Optical Disc Drive             Blu-Ray RW/DVD SuperMulti Double/Dual Layer Drive
Speakers              Premium harman/kardon® speakers
Sound    Harman/Kardon Speakers
Security 3D Hard Drive Shock Sensor, Fingerprint Reader, Kensington® cable lock slot for optional theft protection devices
Software             ConfigFree™, Google Picasa™, Google Toolbar™, Microsoft® Office 2007 Professional Trial (60 day trial), Norton Internet Security™ 2009 (Trial), Toshiba Face recognition, Wild Tangent
Solved!
Go to Solution.

It had problems the first day i brought it, and then when i installed modern warfare 2 it lagged like crazy and i returned it to harvey normans straight away to complain about it, then they reformated it and, i lost the fingerprinting ability with a few of my fingers as it stored it in a place where i cant delete and it wont recognise it any more, alot of people have this problem also with upgrading their toshiba to windows 7 where mine is reformating, and then the computer crashes on colin mcrae dirt constantly and especially when it loads the races up, then it freezes whilst watching a dvd on it in which i have to restart the computer, then the most recent event is it goes to a blue screen and tells me its dumping physical memory then shuts down and when rebooted the prompting got worse till the point where i have had to do a recovery where it is back to some what of a stable state but end result im not happy at all with this laptop and i wish i never brought it. If toshiba wants my money in future they better sort this problem out asap.
This is all i could gather from the computer crashing.
Problem signature:
Problem Event Name:                        BlueScreen
OS Version:                                          6.1.7600.2.0.0.768.3
Locale ID:                                             5129
Additional information about the problem:
BCCode:                                               50
BCP1:                                                    FFFFFCA00EFC5518
BCP2:                                                    0000000000000000
BCP3:                                                    FFFFF800032F9EB0
BCP4:                                                    0000000000000007
OS Version:                                          6_1_7600
Service Pack:                                       0_0
Product:                                               768_1
Files that help describe the problem:
C:\Windows\Minidump\021610-35115-01.dmp
C:\Users\andrew\AppData\Local\Temp\WER-125034-0.sysdata.xml

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Message was edited by: andyhunter
Message was edited by: andyhunter

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> Any ideas
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Thanks for sharing your experience with us.
Its really pity that you had such problems with your notebook. :(
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Partnumber PQX33E-030009GR
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CPU Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz
RAM 4096MB RAM {color:#ff0000}(<- Toshiba Tools reports wrong RAM size, 6GB installed)
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HI,
It seems that I have found a solution for this problem.
If you have read my first post exactly you should have read that i already disabled the selective USB suspend.
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Should be under ACPI x64-based PC --> PCI-Bus --> Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller --> {color:#ff0000}*USB-Root-Hub*{color} --> {color:#ff0000}*Generic USB Hub*{color} -->
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* {color:#ff0000}*AuthenTec Inc. AES2550*{color}
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It would be very nice if some people can try and post here if it works!
Regards

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Thanks,
John

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Cheers,
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Im no sure if you have generally problems using Verbatim disks.
I use DVD R from verbatim and they are ok but my drive is different.
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>plus or minus?
The supported BD are minus:
BD-R 6x(Max)
BD-R DL 4x(Max)
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BD-RE DL 2x
>Rewritable (RE) or only single writing (R)?
According to the information I found R and RE are supported.
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Dont think so since there is no special driver for and optical disk drive the Windows uses the common Microsoft driver
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As far as I know in user manual you can find some info about good working disks.

Qosmio X500-Q895S Fan Noise on Right

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Guys;
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Regards Doc.
(sorry for my english)

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Upgraded Qosmio X500-10T to Win 8.1: Sound drivers for 5.1 over HDMI

Hello *brilliant* Toshiba community,
I have recently upgraded my Qosmio X500-10T from 64-bit Windows 7 to 64-bit Windows 8.1.
I have left Windows to download driver updates.
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Buzz

Hi
From my knowledge the Win 7 drivers are totally different from Win 8.1 drivers and I doubt that Win 7 driver would work properly on Windows 8.1 system. However, you can test such Win 7 drivers too. But of course I would recommend you to use the Win 8.1 drivers released for other notebook series.
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