Qosmio X500-11G - Incrorrect turning off from sleeping mode

Hello everebody,
When I leave my X500-11G (Windows 7 64bit) in turning on condition and no one process is working computer is turning off incorectly in stead of go to sleeping mode. After that X500 don't responce for keyboard and mouse and I have to push power button for continue. X500 is turning on but BIOS informs about incorrect turning off Windows and propose different ways of restart Windows: normal start or safety modes.
Is this problerm famous and how to fix it?
Thank you,
iPal

Hi buddy,
To be honest I also dont know why it happens but theoretically this problem could be caused by software... Are you using preinstalled Windows version or have you installed your own Windows version?
Furthermore I would recommend loading the default settings in BIOS. Therefore press F9 key in BIOS setup.
Have also a look in Windows Event Viewer. Usually you can find a log file about all errors and maybe you can find an interesting information about this problem.

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Solved!
Go to Solution.
Attachments:
040713-8923-01.dmp ‏297 KB
040713-11544-01.dmp ‏295 KB
2013-04-07 14.47.30.jpg ‏101 KB
2013-04-07 13.31.26.jpg ‏101 KB

Thanks for nothin'
We don't get much activity here on the weekend.
If you had got feedback, it would probably be that updating drivers from the device makers (or from Microsoft's Windows update) sometimes causes problems with laptops. It's because OEMs like Toshiba often tweak the chips and consequently the drivers.
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-Jerry
Attachments:
Dumps.txt ‏2 KB

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