Qosmio X505-Q870

I had my laptop for about two years now and it has worked great with the exception of it overheating. Now I am starting to have a number of issues:
1. Blue screen memory dump while playing games. It said something about Kendal hardware. I did research and it said that this is an idication of hardware damage.
2. Computer freezing while playing games
3. Computer freezing just being on desk top.
4. Blue screen memory dump while on desk top
5. Screen going black while playing games.
6. screen going black while on desk top
7. Windows freezing while computer is starting up.
8. I was playing a game and my computer started making a random noise then shut down.
9. was doing a memory diagnostic and it completed but when windows was starting up again my computer froze so I was not able to see the report.
I did scan disk, did a computer restore point, defragment and some other stuff. I think it may be hardware damage because the computer over heated. And all of these problems just started happening all at once.. it did not snow ball or anything. Any advice would be great. Thank you.

I agree with GordOfTheJungle, it is probably due to the overheating issue. If it is under warranty, definitely take advantage of the factory service. If it isn't, and you are not a "do it yourself" type person, then a repair center is the way to go. If you work on your own systems, the X505 is a little more complex to service than most of the laptops I have worked on, but not by much.
I would highly recommend cleaning the vents at least once a year, and applying fresh Artic Silver thermal compound to the processor. Even running an extreme processor in my X505, I have not experienced any cooling issues.
Qosmio X875 i7-3630QM, 32GB RAM, OCZ SSD Qosmio X505 i7-920XM, PM55, 16GB RAM, OCZ SSD
Satellite Pro L350 T9900, GM45, 8GB RAM , Intel 320 SSD (my baby) Satellite L655 i7-620M, HM55, 8GB RAM, Intel 710 SSD (travel system)

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Toshiba Qosmio X505-Q870 power button unresponsive but laptop powers up using media control button

Well this is perplexing, I could really use some help.
My power button on my Qosmio X505-Q870 is completely unresponsive. I've tried holding it for 30 seconds, but to no avail. I removed the battery & replaced the battery, testing the power button by pressing it for 30 seconds or rapidly pressing it - makes no difference whatsoever. But then, I noticed if I touch the media touch button, the computer powers up! (And opens up Windows Media Player) Very stealthy...
Now when the laptop is already powered up, pressing the media button does not turn it off. It only opens Windows Media Player.
Here is some background info that may or may not be helpful:
1 1/2 years ago:
RAM was upgraded to 8 MB
I replaced the HDD with a SSD, and then installed the HDD into the 2nd bay.
Computer has been running fine since these changes, aside from running hot when gaming.
2 days ago:
I upgraded the SSD to a larger drive.
Then, I disassembled the laptop with the intent to apply some thermal compound and clean the fans to address the temperature issues. I could not complete this task because 2 screws were stripped and I couldn't get the cover off, afterall.
I did not swap any connections, but did notice one seemed a bit loose after carefully lifting up the keyboard so I gently eased it back in to place.
I put the laptop back together, and that is when the power button and media center button issue began. So it must be a result of either opening the case or upgrading the SSD.
Any thoughts on what could be causing this to happen?
And if anyone has a trick to remove stripped screws without taking a drill to my laptop - I'd love to hear your ideas. Thanks!!

nTia89 wrote:try to downgrade the kernel with a working version
Thanks for your reply! Actually, yesterday I upgraded to the new kernel (version 3.4.3-1) and my laptop has not freezed since then. So, maybe I will wait for a couple of days and hopefully mark this as solved.

Toshiba Qosmio x505-q870 Issues

Hi, i'm a proud owner of this laptop and its served me very well for the past 3 years.
Recently i'm having some heat issues where i think the computer is starting to hang/freeze around 75c. I've checked some other forums and folks say thermal shutdown is MUCH higher than that so i'm kinda curious at why its happening. Naturally i've cleaned out all the vents, got a laptop cooler, got rid of as much bloatware, and minimized my HDD usage for as much efficiency as i can squeeze out of the machine. Not too sure what the next step would be to try to minimize the heat. At rest with the cooler fan i'm looking at 50c while during intense gaming 65-75c, which is where the freezing, BSOD, and other bad things occur.
I've also ugraded my RAM. i bought 2 sticks of 4 gig Patriot PC3-12800 1600 MHz CL11 1.35v RAM, which are technically compatible as they are the same speed and size as the ram also sold via the Toshiba website. My first game with the new RAM showed massive improvement in FPS. However shortly into the next round it froze up where i needed to do a cold shutdown. Thinking nothing of it, I restarted and began another game and the same thing happened again where it froze. After that point i stopped to reassess my options. Heat was also extremely high, but that was nothing out of the norm for my current situation.
After some quick research on what i shoud do, i ran Memtest86 which came back clean after 20 passes, updated my BIOs from v2.3 to v2.9, and tried to get into the BIOs to try to change the voltage being sent into the RAM. My old ram had 1.5v while the new ones were at 1.35v. I ran the program cpu-z to see what voltage it was being run at, and it was set at 1.28v so apparently there's something going on. Unfortunately in the BIOs i couldnt find how to change the voltage settings, so i'm currently at a loss what to do. Some more reading has brought to my attention that the fans might not also be working at full capacity. I also tried to see how i can adjust my fan speeds in the BIOs and again came to a loss.
What do i do to try to minimize my heat burden and try to get my RAM integrated smoothly?

Qosmio X505-Q870 Specifications
Qosmio X505-Q870 Downloads
Event ID: 9 Source: iaStor
Let's try to reinstall your core chipset & HDD driver set. Download these files to your desktop and double click to install them in this order:
Intel Chipset SW Installation Utility
Intel Rapid Storage Technology Driver
See if this improves the situation at all. Please let us know what happens. Good luck.
Mike

Qosmio X505 - Q870 Freezing Problem PLS HELP !!!

hello everyone
i have toshiba qosmio x505 q870 with nvidia gts 360m. core i7 q720 @1.6
i have this strange problem .. the laptop freezes recently alot that im not being to use it, it happens not in particular situation .. it may happen in any time in anything you are doing. last time happened, i was logging in.
i wish to know whats the problem .. after freezing the only thing that i can do is ahard shut down by keep pressing the power button.
i tried mem test to check the rams .. no errors i have 8gb ram.
i tried scanning the hard disk for bad sectors .. also nth, i have 128 gb ssd
( the laptop came with 500gb hitachi 7200rpm, i added SSD 128gb Kingston later )
and another 500gb seagate 7200 rpm.
i tried replacing rams .. still happening.
i used the laptop without battery only on power still happening.
i used the battery alone also happened.
i changed the windows copy yes it freezed.
some times when it happens i take off the battery and take of the rams and keep pressing the power button to reset the laptop thing about electricity, thats what they told me .
Then it will happen but after awhile. one time i did this thing:
i disassembled the laptop with eveything out and did a cleaning for eveyrhing ( bearing in mind it wasnt full of dust or anything it was clean ) and then reinstalled everything in place.
That was a while ago..
After that it took awhile before rehappening, something about a month . and one time happened during the installtion of windows =S
i tried eveything .. i updated all the drivers, uninstall reinstall, i did a recovery i did eveything with no results no over heating problems
i asked the support center and they didnt figure out whats causing. they did not figure out the problem soo... to show me that they are a good costumer care center they told me that they want to replace :
1. motherboard 280 $
2. graphic card 600 $
3. 2 x 4 gb ram 100 $
4. HDD 70 $
the laptop is out of warranty and im sure i wont do such a thing ..
all of that to be replaced just because they did not figure out.
and im the one whos gonna cry !
im sure that this solution is not the right one.
i tried four different HDD same result and as i mentioned .. one of them was during the installation of windows during the recovery ...
i almost tried eveything i tried to run with one memory module, then the other module, and see if either provides more stability. For clarity, let's call one RAM 1 and the other RAM 2. and i have two slots; call them slot 1 and slot 2. Try RAM 1 in slot 1 with slot 2 empty. If that does not allow the system to work well, try RAM 1 in slot 2 with slot 1 empty. If that does not provide more stability, try RAM 2 in slot 1 with slot 2 empty. If that still is not stable, try RAM 2 in slot 2 with slot 1 empty. still freezing =(
Plus .. i tried 8 different rams modules 1 in 1 , 1 in 2, 2 in 1, 2 in 2 and goes on .. etc .. still freezing .. i tried eveything humanty can do ..
i guess im gonna buy a robot and let him set, think, work, and figure out whats causing ..
after all im guessing its sth about electricity .. i think thats theres atiny black thing in the motherboard causing loose or giving more static or delivering more or less electricity to some parts or anything like this .
who knows ... my humanty after i did all that made think like this .. or lets say its BY LOGIC .. Please Anyone can Help ... !!
anyone can help =( im disperate

A FIX THAT WORKS SO FAR!
I have a x505 - q870 myself and have had problems with freezing for a long time - till a few days ago, it began to freeze at random times even 15 minutes after boot, making the laptop unusable. I use a cooling pad, and that didn't help either. I thought it maybe a corrupt OS, bad memory or a heating problem.
I found this toshiba form post and on advice decided to unseat and reseat the CMOS battery. WARNING: this takes time and patience, you have to disassemble the entire laptop to get to the motherboard. I'll attach an X505 service manual that I found a while ago.
While getting to the CMOS battery, I also discovered that the fans had a carpet layer of dust/lint covering the rear vents (after 2 years heavy travel and use). I cleaned these out (with air), unseated and reseated the battery, and reassembled the laptop. You will have to update system time on first boot. VOILA! I have had the laptop working for two days now, no freezing yet! I am guessing a couple of reasons:
1. Hard resetting the motherboard did something magical - worth a try.
2. Cleaning dirt blocking vents under the motherboard definitely helped heating issues. You may not have this problem. But in any case, do you use a cooling pad?
If you are out of warranty (like me) and have some technical knowledge, I suggest you give this a try. Since I did this I have not had a freeze yet after constant use! This after having repeated freezes every hour of use is definitely an improvement.
Attachments:
x505 manual.pdf ‏6441 KB

Media Controls for the Qosmio x505 q870

Hi there,
I recently purchased the Qosmio X505 q870 machine, and it came with the side media center control panel. Everytime one of those buttons is pushed, a loud beep is produced, and even muting the speakers still causes this beep. I am wondering if there is anyway to remove this beep from the machine, and still keep the functionality of the media control panel.
Thanks, Jesse.

Thanks for pointing that out.
For others who are looking at this thread...
See the section TOSHIBA Hardware Setup on p. 155 of the User's Guide.
Qosmio X500 Series User’s Guide
You'll see the Button Setting tab in the HWSetup window.
-Jerry

Qosmio x505-q870 system recovery?

How to I restore back to factory, I been trying to figure this out for a couple of days, but I get now where. I have make to 5 disc required twice. but i dont know how to do it. I tried the advance recovery in the control pannel but I get error messages on both the system image option and the reinstall windows option.

Qosmio X505-Q870
How to I restore back to factory, I been trying to figure this out for a couple of days, but I get now where.
RTFM?
See the section Recovering the Internal Storage Drive, which begins on p. 60 of the User's Guide.
Qosmio X500 Series User’s Guide
-Jerry

ACPI Flash BIOS version 2.60 Update Problem cause Blank Screen on Qosmio X505-Q870 HELP Needed!

I have a Qosmio X505-Q870 that I bought 3 months ago. I updated to ACPI Flash BIOS version 2.60 today, as suggested by the Toshiba installation tools. I ran the update in Windows 7( didn't know this is dangerous) and it successfully completed, before it shuts down normally. When I try ti turn it on, the power LED is on, but the screen is blank. I tried to turn it off by pressing the power button for 20 seconds, but the computer would not turn off. What should I do now?

I have a Qosmio X505-Q870 that I bought 3 months ago. I updated to ACPI Flash BIOS version 2.60 today, as suggested by the Toshiba installation tools. I ran the update in Windows 7( didn't know this is dangerous) and it successfully completed, before it shuts down normally. When I try ti turn it on, the power LED is on, but the screen is blank. I tried to turn it off by pressing the power button for 20 seconds, but the computer would not turn off. What should I do now?

Toshiba Qosmio x505-q870 error iaStor event ID: 9

I have attached the error at the bottom of the message that i am getting from my computer. I have seen this error on desktops and had to change a power connection to the hard drives. I have not had this on my laptop before. Since this error has started i have had times where the computer freezes for about 2 mins and than comes back up like nothing happened. I need to know what is going on. If you have any ideas please let me know.
Thank you
Log Name:      System
Source:        iaStor
Date:          5/1/2012 10:19:43 PM
Event ID:      9
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Description:
The device, \Device\Ide\iaStor0, did not respond within the timeout period.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="iaStor" />
    <EventID Qualifiers="49156">9</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-05-02T05:19:43.788089700Z" />
    <EventRecordID>72151</EventRecordID>
    <Channel>System</Channel>
    <Security />
</System>
<EventData>
    <Data>\Device\Ide\iaStor0</Data>
    <Binary>0F0005000100000000000000090004C00100000000000000000000000000000000000000000000000000000001</Binary>
</EventData>
</Event>

Qosmio X505-Q870 Specifications
Qosmio X505-Q870 Downloads
Event ID: 9 Source: iaStor
Let's try to reinstall your core chipset & HDD driver set. Download these files to your desktop and double click to install them in this order:
Intel Chipset SW Installation Utility
Intel Rapid Storage Technology Driver
See if this improves the situation at all. Please let us know what happens. Good luck.
Mike

Qosmio X505-Q870 Performance Issues While on Battery

Hello to All,
I am new to the forum and wanted to present an issue to the knowledgeable regarding performance (gaming) while on battery. I've noticed that the Q870 performs very well in all facets of gaming, and there are very few games that this system cannot run. While connected to the wall outlet, the laptop consistently pumps out 45-75 fps in BFBC2 and the same framerate for other games such as COD: World at War and COD: Modern Warfare. The problem is the battery....
As soon as I unplug the laptop from AC power, the framerate drops to 15 fps and, in some cases with Crysis, 7 fps. I have the Power Options set to High Performance, but that doesn't seem to matter. I understand that the battery will be quickly depleted if games are run at full framerate, however, what's the purpose of a gaming laptop if the battery cannot handle the performance? I plan to augment the existing battery with a 20,000MaH external battery, however, I need to figure a solution to this problem or else the battery will be useless. Please help!!

Bump

Qosmio X505-Q870 with "slow" disk access

i"ve got a several month old X505 870 with 4GB of memory and TWO Hitachi 7200 rpm 500GB SATA II hard drives. The system is used primarily for initial examination of digital images, with each image being around 20MB. Accessing images to display previews is perceptibly slow. YES, the system is tuned to the best of my ability. YES, both disks have been, and are REGULARLY defragmented - both show 0% fragmentation. YES, I've thrown away the original O/S with all the trialware, stupidity, and goop, and installed W7, 64-bit. YES, all the drivers I'm aware of are current, including the Intel storage drivers. NO, other than the periodic Side-By-Side errors that show up every couple days, I'm NOT getting application or system errors.
In Bridge or Lightroom I"m not getting CPU bound, but this thing beats on the disk(s) quite a bit, and takes MUCH longer than the desktop system to display images. YES, the desktop is a slightly faster CPU, but it
also has standard 7200 rpm drives for images, and it's SIGNIFICANTLY faster at retrieving and displaying images in Bridge or Lightroom...
Is there any PRACTICAL (no, putting in 2, 500GB SSD drives is NOT practical) thing that can be done to improve disk performance on this box, 'cause right now it certainly isn't any speedster?

I don't have any empirical evidence about whether the original installation was this slow, but my recollection is the reason I dumped an re-installed a clean W7 was because the original was REALLY a dog. I also wanted to put partitions on the drives and the original installation caused problems with the partitioning... But, I'm confident that the original was definitely not faster...
As far as drivers, I believe I have everything current.
My antivirus is Microsoft Security Essentials, but I currently have it turned off. So that's probably not the issue.....
As far as "is it really slow", I can't say. It's SLOWER, but I suppose if you're not doing anything very demanding it'd probably be all right. It's just significantly slower doing what I do, than my desktop. I don't have anything else to compare it to, but it SEEMS (the ever popular "seems") to me that a quad-core with 4GB of memory and 7200 rpm drives should be extremely quick to pull up images and render previews. But, I'll admit my expectations may be too high.
Which is why I'm hoping there's something I've neglected that'll make things perform better. I even dumbed down the interface with the "best performance versus best appearance" thing to see if that'd help. Didn't.

Toshiba Qosmio x505 Q870 problem.

I have just installed Battlefield 3 , and i was playing for a while untill my screen went off.
when the screen turned off i was able to hear a loud sound from the laptop might be caused by either the DVD or by some fan inside (I am not sure)
i tried to normally press the shutdown button (Physical touch button on the left side of my keyboard) and then i tried holding it down for a few seconds to force shotdown more than once.
nothing happened.
I also tried also to press the button NUM LOCK and there was no response.
After a while 10~50mins i found the laptop on the login to windows account screen , and then i logged in and typed in this post
This was the first time such a thing ever happens with me , and i am looking for any explanations and suggestions

I just updated my Video card , and then i started playing BFBC2 with a heat monitoring program on.
CPU cores were at 94 (MAX)
and the GPU were at 70 (MAX).
I am a little bit worried and i would appreciate it to know what did happen exactly

Qosmio X505-Q870 Graphics Constantly Crashing

Hey guys,
I purchased by laptop mid-March and since late-April, this odd behavior has been occuring.
So, while I'm doing work on the laptop (regardless of game, autocad, or just document work) sometimes, the screen will go black, it'll come back on without any card running, go black, and then come back up with a little notice at the right bottom corner of Windows saying that the NVIDIA graphic driver crashed and has been restored.
Anyone know what's up?
I paid 1.5 grand for this and am worried that there may be a problem with the graphic card.
Thanks.
OS: Windows 7 Professional 64-bit

I still have this same problem. If you get any resolution to this, please let me know.
Thanks,
Andy

Qosmio X505-Q870 Hard lock on startup

Approximately 1 out of 10 startups, I get a hard lockup while windows is loading. My machine is only about two weeks old. I've seen others with lockup issues with these models but only after startup. Anyone else having these issues?
I have no errors being reported on the computer that I know of.

No one else is having this problem? Guess I'm just lucky.

Bios Password Reset/ Ran Recovery Disc Still Problems Qosmio X505-Q870 win 7

My win password quit working , so I went to bios and set the same password several times till it let me back in to win. Now I have sign in before it boots Black screen with blue box says Enter Password HDD1 Tried to reset defualt in bios its still there I have tried to reset password in bios but dont have a reset password option. Ran recovery disc and still had junk files and reg erro's ect.. 1st how do I clean up the bios set up and 2nd do i need to reformat the hardrive and reinstall win with recovery disc? Any help would be appreciated !

Peter thanx for replying ! I ran the recovery disc but it did not clear out all files, I have 5 disc and recovery set up only used 3 the last ones 64 bit encryption and Apps & Drivers were not asked for, Were they needed for recovery? Should I wipe HD clean with some kind of disc cleaner software ? and run recovery again ? On the password yes my win password was not working went to bios and reset password 3 or 4 times and finally got in to win and my win password worked . I have a PC CMOS cleaner disc will that reset bios to default, I want to get the bios problem fixed before I run recover process again ! Again thanx for replying!

Qosmio X505 Hardware Lockups: 3 for 3

Hello, Toshibers--
I bought a Qosmio X505-Q870 from Fry's last Saturday. After about 12 hours of use, it locks up. Hard lock up: No mouse, no keyboard, nothing. After the second lockup in a few hours, I took it back.
I got the replacement Sunday night, and it started locking up, too, after just a few hours. Any sane person would have given up on the Qosmio at this point, but I love the screen. It's just so easy on the eyes.
Besides, hey, with Fry's who knows. So I order the Qosmio X505-Q875 from NewEgg.com. And, sure enough, the package from NewEgg has a genuine Toshiba Factory Seal on it, where the Fry's machines didn't.
Tragically, after a few hours, the new machine locks up. Well, hell.
At least, at this point, I don't think it's a fluke hardware issue. I suspect drivers. I'm downloading the Windows updates while I write this—this is the second time I'm writing this because the machine locked up during the download/update—but the updates don't look that promising.
I had put up GodMode on the first two machines before they froze, so I thought that might be it, but no dice. The third one crashed with no GodMode. They've frozen twice with the webcam on. But they freeze with nothing in particular going on, too.
The three installs have certain things in common. My feeling is that in no way should any of these steps be cause for hard lockups. I've not even gotten to installing my development software, and the machines don't seem to be running hot, and the fans seem okay, when they lock up.
But here are the things I do, in the order that I've done them, for all three machines.
Start IE, install Chrome. All subsequent browsing is done with Chrome.
Install Flash for Chrome.
Install Pidgin.
Install Opera, set up mail.
Install Sun VirtualBox. I haven't actually run this on two of the three machines, but it's been installed.
On the first two machines I installed OpenOffice.org. The third one locked up before I had a chance to.
This is my tale of woe. I do love the machine, but if it hard locks every few hours, it has obviously limited utility.
I've updated windows and killed the webcam app. If that doesn't cure it, I'll kill everything and see if that helps.
Unless anyone has a lead.
===Blake==

Eh. It's good enough for me. I definitely looked at some log that was supposed to say what had happened and it gave no information except to say there had been an improper shutdown. (I guess that would have to be the Event Log, but MS changes the locations of all these things enough with every version that I can't be sure.)
While MS's track record is abysmal, I haven't seen a genuine hardware lockup—that wasn't actually due to a hardware problem (RAM, MoBo, HD being most common three)—since Windows 2000. I did skip Vista however.
Search: "windows 7 crashing flash". I doubt that is hardware related, no need to RMA before exhausting the software side.
Of course, I did that extensively with laptop two and three, since the odds of dual hardware failures in exact the same way seemed improbable. What I saw then and what I see now is that these search results talk about Windows 7 with Flash causing Firefox/Chrome crashing but not hardware lockups.
Well, wait, I do see one now. All during overt Flash activity. The weird thing is that this machine locks up even if Flash isn't apparently being used. (But I think there are some resident Flash programs that aren't always visible.)
Anyway, unfortunately for Toshiba, the onus falls upon them to give me a working machine. That's the cost of doing business with MS. And they're probably going to end up with two returns (unless Fry's just re-boxes them). If Windows 7 is unstable, they should ship the machines with XP until 7 is ready.
Figures, though: Only MS would take a stable OS and replace it with an unstable one.

Qosmio X505-Q870

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