Qosmio X505-Q875 - Can't install my work software package

Question

I have to say I'm extremely disappointed in Toshiba. I'm a small business owner and use some pretty advanced software for which I pretty much need a gaming style laptop for. After looking at many different companies, including custom high end builders, I settled on a x505-q875 that I purchased from Newegg.
First of all, I couldn't even install my primary work software package. This software uses a USB hasp for anti-piracy. The HASP wouldn't install, no matter what I did. After exhausting my options, I opted for a clean install of Windows. I have a full Windows 7 license which allows for laptop installation. So I wiped the laptop clean and started with a clean slate. I go onto the Toshiba website to get the component drivers and ...whoa!...they aren't there! Luckily for me, and a couple of hours into the process, I did manage to find a driver for the Nvidia GTS 360m. Fortunately, some guy had posted online a workable driver that supports the 360M. That one could have sunk me. This laptop had to be operational for a business trip I am going on tomorrow.
I hope Toshiba reps at least browse this forum and if so, these are the points I would like to make.
1) If you have released units to resellers of any product, there HAS to be driver support online. I never make backup discs as I've never had to. Every time I ever needed a driver, it was on the support site. There is no excuse for this. This product doesn't have a "release date". As a consumer, when I purchase something, I expect the support to be available when the product hits the shelves.
2) In your "detailed" product specs, how about mentioning who supplied the wi-fi cards? Simply saying "Wi Fi Card" really isn't going to help anyone fishing for a driver. Thankfully, you guys haven't changed and it was still the RealTek wireless card.
3) It is important that Windows be left as vanilla as possible, for people like myself who use these things for business. A lot of business productivity software does not like being installed on OEM modded versions of an operating system. I don't know if it were the mods or the 50 tons of bloatware on the machine but when I can't get a USB device to install, thats a serious issue. As for the bloatware, how about making most of it downloadable content? Most people have no need for most of the stuff you cram into the machine.
So in closing, a disappointing experience so far. I hope the machine is problem free from this point on because I invested 7 hours in diagnosing, searching, pulling my hair out, reinstalling operating systems, etc. Now that the slate is clean, the thing works like a champ with my software.

Answer 1

> 1) If you have released units to resellers of any product, there HAS to be driver support online. I never make backup discs as I've never had to. Every time I ever needed a driver, it was on the support site. There is no excuse for this. This product doesn't have a "release date". As a consumer, when I purchase something, I expect the support to be available when the product hits the shelves.
Qosmio X505-Q875 belongs to Toshiba US series and the drivers should be downloaded from the Toshiba US page.
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp
There you can find everything regarding the Qosmio X505-Q875.
> 2) In your "detailed" product specs, how about mentioning who supplied the wi-fi cards? Simply saying "Wi Fi Card" really isn't going to help anyone fishing for a driver. Thankfully, you guys haven't changed and it was still the RealTek wireless card.
Qosmio X505-Q875 and other notebook series are equipped with different WLan cardsIntel, Atheros or Realtek. At the bottom of the unit you can find a label which contains a info what WLan card has been installed or go to device manger and check VendorID to get details about WLan chip manufacturer. ;)
> 3) It is important that Windows be left as vanilla as possible, for people like myself who use these things for business. A lot of business productivity software does not like being installed on OEM modded versions of an operating system. I don't know if it were the mods or the 50 tons of bloatware on the machine but when I can't get a USB device to install, thats a serious issue. As for the bloatware, how about making most of it downloadable content? Most people have no need for most of the stuff you cram into the machine.
Dont understand what you want to say and what you mean by bloatware but the point is that new generation notebooks supports a lot of different features which need to be controlled by software
Of course you can remove everything what you want but you should not wonder if some feutures like FN buttons, multimedia buttons, face reorganization, power saving eco mode etc will not functions
If you are not able to install the 3rd USB device then you should get in contact with this USB device manufacture. Maybe there are some Win 7 compatibility issues
I installed Win 7 on my Toshiba notebook and everything is running like a dream all devices are recognized. I have managed to collect the Win 7 drivers at my own hand but this is not really a problem for common notebook user like me who know how to use google and search in internet
Greets