Qosmio X870-149 - Black screen after Update to win 8.1

After an update to win 8.1 I got a black screen after login , the only thing I could do was to press zero during startup and make a recovery installation .
It took 40 houres , I do not know why it took so long , but when it was over, the HDD was completely empty , so I installed win 7 instead , since I had not made ??a recovery CD . The problem now is that I still get black screen in between , and thinking that it might be a heat problem , I still have warranty , but I do not know if it applies when I installed win 7 on the machine.
I still have a warranty on my toshiba Qosmio

Hi
Well, the warranty covers the hardware related problems. It does not cover any issues related to the software.
Now the open question is: why the black screen appears?
Is it hardware or software issue?
What happens if you access the BIOS?
Can you see anything on the screen?
Is something visible on the external monitor?

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Hey,
I am having the same problem, I was updating my bios.. followed all directions which is necessary to update them.
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Message was edited by: araskalyoncu

> {quote:title=PauPau wrote:}{quote}
> > I used Toshiba Recovery Center and i recovered my pc to fabricate settings
> What happens then?
> Do you have any problems after installation the OS from recovery disk?
>
> > When it installs drivers it crashed on Graphics driver again
> You dont need to install any drivers after installation from recovery disk. The recovery disk installs Win OS and also the necessary drivers!
>
> > I downloaded 197.16, 197.71, 258.80 drivers from Nvidia and laptopvideo2go, but when i try to install these versions, it says not compotible with my system settings.
>
> If you want to install non-Toshiba drivers, then you have to do this in device manager.
> You have to use the advanced installation procedure and have to point to the driver files (ini files) which you have downloaded and stored on the HDD.
> You have simply force windows to choose this driver.
I had same problems after installation the OS from recovery disks. It wont open after installed graphic card driver.
I forced windows to install alternative drivers but again it wont work.
> {quote:title=PinkPanther wrote:}{quote}
> Hi buddy,
>
> How do you install the drivers? Do you remove the old driver first before you install the newer version?
> Normally you should remove the old version first and then run CCleaner to clean the registry from old driver files in registry. Furthermore make always a restart between these steps.
>
> Last but not least Im not wondering that laptopvideo2go driver dont work because nobody has tested these drivers. The installation happens on your own risk.
I installed the drivers as same method that u said.. it wont work..

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Hello @emoakaely,
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I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great weekend!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
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Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
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Quote from: flobelix on 23-August-14, 22:52:29
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Black screen after updating bios

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Hey,
I am having the same problem, I was updating my bios.. followed all directions which is necessary to update them.
And then when it was almost ready it said "Bios update is not responding" so I waited... and waited because I did not want to abort it but then Vista aborted it for me.
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Going to bring it back to the shop tomorrow.
Suxors

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You have the MacBookPro6,2, the Edsel of Macs. It may have a logic-board defect covered by this recall.
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Sometimes the replacement part is also defective, so be prepared for that possibility.
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Re: Satellite L40 - Black screen after updating BIOS

Hi everyone,
I have exactly the same problem as reported here:
http://forums.computers.toshiba-euro...threadID=35156
My portable is a Satellite L40-150 (Model PSL48E) It came with Vista and BIOS version 1.60
I updated the BIOS to version 5.50, because I wanted to install Windows XP. The BIOS update process went fine and the computer automatically restarted. Upon restarting, I entered the BIOS (pressing F2 key). I pressed F9 to load default settings and exited the BIOS, saving the changes.
The laptop restarted and the screen is now completely blank. Nothing appears in it.
I tried removing and then reinserting the RAM modules, but it didn't help.
So, I guess the only option is to return the laptop to a service center?
Why is Toshiba doing this? Are they doing this on purpose or what?
Regards.

I meant why is Toshiba releasing a BIOS upgrade that can render your laptop useless? (I've tried all the recovery methods they mention on their web, including turning on the laptop while pressing F12, but none of them work)
I've routinely upgraded the BIOS on all the computers I've owned through the years, and I've always reset the BIOS to its default settings right after upgrading. It's a procedure recommended by all manufacturers.
They all recommend to restore BIOS defaults after an upgrade because sometimes there can be some "leftover" configuration remaining from the previous BIOS version.
I upgraded the BIOS prior to installing Windows XP because it's the logical thing to do. Toshiba offers two different BIOS versions for my laptop, and the clearly state that one of them is compatible ONLY with Windows Vista, and the other one is compatible ONLY with Windows XP.
Could you tell me why should I install Windows XP on a laptop that has a BIOS designed for Vista? Common sense dictates that you should first upgrade the BIOS, and then install Windows XP.
I've contacted Toshiba's technical support and they will replace the laptop free of charge, because it's still under warranty.
I admit I'm satisfied with their customer care services, but I'm surely disappointed by their Quality Control. It has failed miserably in this BIOS release.
Regards.

My q5 stuck on black screen after update

well done sir.
am having a serious issue on my q5.. i update my bbm and de bbm crashed it wasnt opening till i was told to do a factory upgrade, to make it work again..so i did now the phone is not coming on again after its shows just red light.. am stuck with all this stuff as i have tried blackberrylink os reload and its showing me no updates.,
i still tried blackberry.com/updates still n updates
am really in need of this help now please
model q5 sqr100-3

Hi and Welcome to the Community!
An "update" and a "reload" are completely different functions...you said you tried to "reload", but then you cited only "update" sources, nothing for reloads. So I can only deduce that you have not yet actually tried to Reload. So, refer:
http://supportforums.blackberry.com/t5/BlackBerry-10-Functions-and/How-to-Reload-your-Blackberry10-O...
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Qosmio X870-149 - Black screen after Update to win 8.1

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