Qosmio X870-14T Overheating

[My latest post|http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=75673&stqc=true]
Hello.
I send my Qosmio 4th time to warranty.
But they just keep sending it back.
It realy burned my thumb and desk.
Its realy worst brand and warranty i ever seen. I need to give it back somehow and take my money back.
Any help about this?
null

Why you open new thread if you already created one about the same theme?
You should follow the [first one |http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=75673] just to avoid some misunderstanding and this thread should be closed by forum admin.

Similar Messages

My Qosmio X870-14T heats up in 10 minutes

Hello.
I got Qosmio X870-14T. It heats up in 10 minute even i play most basic games and shuts down. CPU heat reaches 90 and it closes. I send it to warranty 3 times in 2 month. They update it and just send it back. Toshiba just dont care.
What can i do guys? I realy need to fix it. But in my country Toshiba support is horrible.
What can i do to fix it?

Hi
Generally the notebook would overheat because the internal parts produce too much warmness or the internal cooling modules dont run properly and cannot cool down the internal parts.
Why internal parts would produce too much warmness? Well, this can be possible if you would use graphic drivers which are not designed for mobile usage.
For example drivers from nVidia or ATI dont support GPU overheating protection. Such drivers allow the GPU to run with best performance (if necessary). This could lead to more heat dissipation and finally to overheating.
GPU drivers released on Toshiba pages are modified for notebook usage and support such kind of protection.
Why cooling fans cannot cool down the parts?
Mostly because of dust inside the notebook vents. It could be also possible that cooling vents and fans are clogged by dust and cannot rotate properly and air cannot circulate as it should. In such case the notebook should be cleaned.
Finally it could be possible that thermal grease which is placed between cooling module and CPU isnt good enough or dried out. This would also affect the CPU cooling and would lead to higher temperature.
So as you see there are many reasons why notebook could overheat.

Qosmio X870 GFX- Overheating issue

Hi!
My Notebook recently started to get bluescreens of death (nvlddmkm.sys errors) so i tried to fix them newer/other drivers, still just a small to no success.
So that has to be a overheating issue.
I tried to disassemble the chassis to clean the gfx fan+grill but I am afraid of damaging it.
I was only able to open the small side (RAM, SSD/HDD, OSD).
Is there any tutorial for the rest of the chassis?
PS: I could use a can of compressed air, but I think it will just blow the dust into the Laptop and not solving the problem right away.
Thanks in advance!

Hi
> Is there any tutorial for the rest of the chassis?
X870 does not seem to be an old notebook.
I assume warranty is still valid right?
In such case I would not recommend to disassemble the notebook.
This would cancel your warranty and there is a high risk of part damage.
In case this overheating issue isnt related to dust, I would recommend asking an technician for an check
> I could use a can of compressed air, but I think it will just blow the dust into the Laptop and not solving the problem right away.
I use the compressed air spray to clean my fans from time to time and this works perfectly.

After overheating my Qosmio X870 won't turn on

Hi guys
I need some help. I was playing a game on my Toshiba Qosmio X870 when it overheated, it had good ventilation and now it won't turn on, there's no battery light so I'm not sure if the AC power has blown, the battery has blown or something the the laptop has fried.
Can some one help please?
Thank you

Hi
In my opinion its hardware related problem.
Such hardware malfunction can be solved by Toshiba authorized service technician only.
I would recommend you to get in contact with Toshiba ASP available in your country in order to check the notebook and to replace the faulty part.
Greets

Clean install of Windows 7 Ultimate 64-bit on Qosmio X870

When I received my laptop (Qosmio x870) I immediately uninstalled its OS since it was filled with bloatware and installed a clean version of windows 7 ultimate 64 bit. After my install I have been trying to install the drivers on my laptop, but some don't seem to be working.
My VGA driver has installed, but the windows experience index for my graphics is 5.5 which is much lower than it should be (if memory serves right it was 7.4 before I uninstalled the original bloated O.S). However, the biggest problem I have come across is the Network driver. I have installed every single network driver on Toshiba's driver page for the qosmio x870, but none seem to work. For some reason the laptop thinks my wifi is turned off, which I know is not (unless there is a setting in bios which should be changed otherwise I really don't know).
I really need some help here guys, if someone can point me to the EXACT drivers I absolutely need it would mean the world to me. Toshiba should really have a bundle of essential drivers, like most other computer companies have, it makes everything so much easier for people who hate the bloated O.S that comes with their laptop.

I found a driver installation list for X870 and this installation order is required:
Win 7
Intel Chipset SW Installation Utility 9.3.0.1020
Intel Management Engine Interface 8.0.3.1427
Intel Display Driver 8.15.10.2712
or
Intel Display Driver 8.15.10.2712
NVIDIA Display Driver 8.17.12.9555
or
NVIDIA Display Driver 8.17.12.9631 for 3D model
Intel Rapid Storage Technology Driver 11.0.0.1032
Realtek Audio Driver 6.0.1.6581
NVIDIA HD Audio Driver 1.3.9.0
SRS Premium Sound 3D 1.12.1100
Synaptics Touch Pad Driver 15.3.41.7
Atheros LAN Driver 2.0.12.13
Intel Wireless LAN Driver 15.0.1.1.0.s64
Intel Wireless Display 3.0.12.0
or
Realtek Wireless LAN Driver 1005.24.0712.2011|2002.2.0110.2012
or
Atheros Wireless LAN Driver 9.2.0.462.1.
Intel Proset 15.0.0.0.3
Realtek Bluetooth Filter Driver Package v2.3.9.0206.2012
Atheros Bluetooth Filter Driver Package v1.0.12
Bluetooth Stack for Windows by Toshiba v9.00.00T
Intel USB3.0 Driver 1.0.4.220
Realtek Card Reader 6.1.7601.29006
Nuvoton CIR Driver 8.1.64.1009
YUAN DVB-T/ATSC Tuner Driver 6.0.111.16
TOSHIBA Supervisor Password Utility v2.1.0.3
TOSHIBA HW Setup Utility v2.1.0.8
TOSHIBA Fingerprint Utility V1.0.3.54
TOSHIBA Value Added Package 1.6.0022.640207
HDMI Control Manager 2.0.2.1.64B
TOSHIBA Web Camera Application V2.0.3.33
TOSHIBA Remote Control Manager 3.0.1010.1 [For 3D button]
PatchFiles TosVolRegulator_1.1

Where can i find Win8 graphic drivers for Qosmio X870-BT2G23?

Hello, I brought the new Qosmio X870.
It comes with Seagate Mumentos XT 750GB hybrid drive, I have installed Intel 120GB SSD on the free slot and 1st surprise no option for RAID on BIOS.
As top of the line gaming machine this option should be available.
But lets go to the point, because I dont use windows 7 home on my network I am installing Window 8 consumer preview (on the SSD drive) so I can use Hyper-v for my work and make some gaming on free time, and 2nd surprise Toshiba support site as no drivers for my model the site not even recognize my model existence, search by serial number did find the model but not even 1 download available.
Now 3rd surprise can't find option to download driver for Nvidia GTX 670M on Nvidia site, or any other of the new mobile boards from Nvidia.
After some research I managed to find model X870-BT2G23 on Toshiba TW support site and get the drivers for the other unknown devices in device manager.
So my question is where can we find the driver for the Nvidia GTX 670M?
Sorry for the long text and the bad English.
Regards

Hello again,
Sorry for the delay on follow up, because I've been busy.
In the same day I was able to extract the graphics driver from the original installation and installed on the windows 8 OS.
I am sorry, maybe is my English, but I don't want the Windows 8 drivers, I want the original drivers and software available on support page. I cannot understand that an international company like Toshiba is selling a new product but no drivers CD included and no reference for the new product on the support page, a good and fast support is essential on modern global business.
Nvidia auto detect feature on Nvidia driver download page now correctly identifies GTX 670M but says that the graphic card as specially tailored by the notebook manufacturer and the driver should be downloaded from the manufacturer download site.
Other open question is the possibility to choose RAID on BIOS since the chipset as able to do it, and to be able to accelerate drive access with Intel Smart Response technology (use a SSD disk to speed access to the main disk), or to configure 2 SSD drives in stripe (RAID 0). Sorry but the mumentos XT hybrid is a good disk but lacks the kind of performance this machine can deliver.
So now all devices are correctly identified on device manager, the only thing I miss at the moment is the software for the special keys on the keyboard and some of the software originally installed for the Blu-ray, because I really don't want the huge amount of software that came with the original windows 7 home on my start up.
The Qosmio X870 is lighting fast with Windows 8 on a really old Intel SSD, can't wait to try 2 SSD new generation on RAID 0 (maybe one day), here is Windows performance index
Processor: 7,8
Memory (RAM): 8,8
Graphics: 5,8
Gaming Graphics: 6,5
Primary hard disk: 7,8
The low 5,8 on windows aero is because Nvidia GTX 670M don't kicks in till the 3D tests, the original disk scored 5,6 so even if this is not an last generation SSD 7,8 is a huge difference.
Waiting for the original drivers and software on the support site......
Regards

How to format my Qosmio X870-11Q?

Hiya!
Can u tell me someone if I can zero file a hdd from a Toshiba Qosmio X870-11Q pls? Or at least if I can format it. Thanks!

Originally Posted by xaver
Wait a moment. What do you want to do exactly?
Do you want to install original recovery image and set your notebook to factory settings again?
Have you checked users manuals document? There is described how it works.
No. I just want to erase everything from hdd... Zerofile(fill the hdd only with 0)... start over again... or at least to format it... not to set it to factory settings because this is nothing... if you want to recover old data I think that you can do it even after you reset it to factory settings.

Qosmio X870-116: usage of Intel / nVidia GPU on internal / external display

Hello,
I have a Qosmio X870-116 which have 2 video cards, a Intel on board and a Nvidia more powerfull.
My probleme, I don't how I switch my display on the Intel card and I see my Nvidia only for the external display.
Some one have an idea to switch on the nvidia card to my first display?
Thanks

Hi
Something like that isnt possible.
You cannot use two graphic cards simultaneously for internal and external display.
First of all you can switch between external and internal display using the function key Fn + F4 (or just F4)
Secondly the nVidia Optimus technology optimize notebook performance by seamlessly switching between a nVidia GPU and Intel internal graphic card.
The switching is automatic and does not require any notebooks reboot.

Qosmio X870-F0086 - Highest supported resolution via HDMI?

hi there
I have one of these, Toshiba Qosmio X870-F0086
http://www.toshibamea.com/ComputerProduct/4/Qosmio_X870-F0086/52569?pageid=4
I currently run an external monitor connected via HDMI with a resolution of 1920x1200
I would like to know if this Laptop supports higher resolutions via HDMI? 2560x1440 is what I require.
Please can someone assist.
Regards,
T

Good morning everyone (and Paulo ;) )
I have return to inform everyone that the specs stated on the Toshiba website are incorrect.
Yes, I was right.
I knew I was right from the start, as it simply made no sense to stipulate that 2048x1536 was the max res for analogue, but then to also state that 1920x1080 was the max for HDMI.
I knew that was wrong, as I had a 1920x1200 monitor connected via HDMI.
The bottom line, is that I now have a 2560x1440 monitor connected via HDMI at 60Hz.
*Works perfectly.*
http://www.freeimagehosting.net/t/qbxyn.jpg
http://www.freeimagehosting.net/t/8g566.jpg
My suggestion is that Toshiba update their website, to correctly reflect this scenario.
With the new generation monitors, more and more people will be asking these kinds of questions.
Cheers! :)

Qosmio X870 shutting down without reason - low perfs

Hello everyone,
I have recently bought a Qosmio X870 116 and I am extremely disappointed. It is supposed to be a gaming computer but I can barely run a single game without the PC crashes. I tried to run recent games such as Diablo 3 and Guild Wars 2. During the downloading of the GW2 launcher, the PC crashed after a while, shutting down without any reason.
I eventually managed to install the game on my laptop anyway but I still encounter some issues since as I play, after not more than two minutes, the game slows down, the frame per second rate drops dramatically to 2 fps and the laptop crashes again.
I think there is a problem with the graphic card or the fan because eveytime I try to launch a game, the fan starts to run very fast and noisely.
I thought it also may be a problem with the Nvidia technology because of their Optimus service on their recent graphic cards, therefore I tried to "prioritize" the use of my NVIDIA GeForce GTX 670M instead of the chipset Intel HD Family 4000 used in the laptop, by right-clicking on the GW2 icon and opening the NVIDIA panel to select the "Nvidia High performances" option.
Unfortunately, the game still crashes after a few minutes. I obviously updated the drivers for the Nvidia but still, it doesnt work.
Moreover, the laptop seems pretty slow to me even while browsing on the Internet and the desktop which is rather worrying since the laptot has 12 GB memory.
Does anyone has an idea what is the reason for such low performances?
Thanks by advance.

Try this with your video card and power settings:
Go to NVIDIA Control Panel (right click on desktop, 8th selection down), select/click
First tab {Adjust image settings with preview}:
Select: {Use my preference emphasizing: Performance}
**select "performance"**
Hit {Apply}
Second tab {Manage 3D settings}
**It gets technical but make sure it is exactly as I say it or it will not work. **
Go to Subtab 1{Global Settings}:
{Preferred graphics processor:}
**SELECT "High-performance NVIDIA processor** *(see Note 1 at end)*
Settings: *Again,it has to be exact; first phrase in { } is "Features" the first column, second phrase in { } is the "Settings", the second column:
**Everything is on a drop-down menu if you click on the {Feature} name and mouse over the {Setting} option**
{Ambient Occlusion} {Performance}
{Anisotropic filtering} {Off}
{Antialiasing-FXAA} {On}
{Antialiasing-Gamma correction} {On}
{Antialiasing-Mode} {Off}
*Grayed out* {Antiliasing-Setting} {None}
*Grayed out* {Antiliasing-Transparency} {Off}
{CUDA-GPUs} {All}
{Maximum pre-rendered frames} {4}
{Multi-dislpay/mixed-GPU acceleration} {Single display performance mode} (see Note 2)
{Power management mode] [Prefer maximum performance] **a no brainer but its default is not this setting**
{Texture filtering-Anisotropic sample opt...} {On}
{Texture filtering-Negative LOD bias} {Allow}
{Texture filter-Quality} {Quality}
{Texture filtering-Trilinear optimization} {On}
{Threaded optimization} {Auto}
{Triple buffering} {Off}
{Vertical sync} {Off}
*Hit "Apply" before moving to the third tab {Set PhysX Configuration}
Third tab {Set PhysX Configuration}:
*ONLY SETTING IN TAB*
Select "GeForce GTX 670M"
Hit {Apply}
**NOT "CPU" and, NEVER "Auto-select (recommended)"** (see Note 1, again)
Go to Power Settings in your Control Panel:
Choose a Power Plan Option (Search "power" in search bar, choose the "Power plan", second selection under "Power Options" page.
*GO WITH THE HIGH PERFORMANCE OPTION, VERY CRITICAL!!!!* By default it is on "balance" (I believe)
Note 1: As far as I can tell the OS (Win8) can't transition like Win7 did between CPU and graphics card. Therefore every time graphics get going hard enough to demand the cards performance, the frames per rate stops or slows.
Note 2: Select other option if setup is different.
~Experience:Electronics Technician, Gaming (Blizzard, Steam, and EA Games), Trial and Error

Qosmio X870/016: Win 8.1 - DVD player 3D option greyed out

I have Qosmio PSPLZA-016003 with Win 8.1
When new I could play 3D Blu-ray disks in 3D no problem on Win 8
I upgraded to Win 8.1 but did not check 3D DVDs worked.
After Toshiba Service updated Blu-ray player I could not play 3D disks in 3D - they appeared as 2D with the 3D icon greyed out. The Blu-ray player service update was to 1.0.5.175
I have:
1. Updated BIOS to 6.3 from support site.
2. Removed player and reinstalled from my c: drive
... program files/PINS/COMPS1/Toshiba blu-ray Disc Player-V1.0.5.48
3. Installed V1.0.5.175_A from support site (this shows in 'About Player' as V1.0.5.175)
I still have problem that 3D DVDs show as 2D and 3D icon greyed out in player window.
I assume the combination of Win8.1, Bios 6.3 and DVD Player V1.0.5.175_A should work - any suggestions?

Hi
I assume you did something wrong during the update from Win 8 to Win 8.1
Here on this Toshiba page (responsible for Australian notebook series) you can find information how to upgrade the units from Win 8 to Win 8.1
http://support.toshiba-tie.co.jp/windows81/upgrade_au.htm
On this page you will find the Driver and Application updates, Limitation and Notices and additional information in case you want to do an Win 8.1 clean installation:
http://support.toshiba-tie.co.jp/windows81/update_au.htm
On this page you will find Win 8.1 drivers and tools for Qosmio X870 (PSPLZ*) series
http://support.toshiba-tie.co.jp/windows81/drivers/PSPLZ_Up_au.htm
There you can find the TOSHIBA Blu-ray Disc Player V1.0.5.175 for Win 8.1 and other drivers

Re: Qosmio X870 and Win8 - Impossible to connect iPhone 4S or to upgrade iTune

On my Qosmio X870 13Q with windows 8, i can't connect my iPhone 4s or upgrade iTune.
The analysis gives me this result : existing problem with driver of USB-IF x HCI Host Controller ( in french: il existe un problme au niveau du pilote de USB-IF x HCI Host Controller).
Somebody can help me?

The notebook Qosmio X870-13Q supports 4 USB 3.0
2 USB ports supports sleep and charge, and two other USB 3.0 doesnt.
I read somewhere that sometimes iPhone devices have problems with the new USB 3.0 standard
Check this page and maybe it will fix your issue too
+Windows 8 and Intel USB 3.0 Host Controllers+
http://plugable.com/2012/12/01/windows-8-and-intel-usb-3-0-host-controllers

Qosmio x870 - Drag & drop with alt-tab not possible using touchpad

Hello everyone,
I have a problem with my Qosmio x870 and Synaptics touchpad drivers on Win7 64bit.
They will not allow me to drag and drop between applications.
As soon as I press Alt-Tab while dragging a file to switch to another application, dragging instantly stops.
I'm using official & latest (15.3.41.7) Toshiba touchpad drivers from here http://goo.gl/pKHAI
I tried installing generic Synaptics drivers and they don't have such a problem.
With them, everything works fine with drag and drop,
however, their implementation of two finger scrolling is really buggy and more than half the time it doesn't work so I can't use those.
Does anyone know if this bug will be fixed and when?
Any help? Thanks!

Hi,
I don't have "Advanced" tab in Mouse settings in control panel. Is there something i need to install in adition to Toshiba Synaptics drivers?
I also tried changing every available setting in Synaptics drivers settings, but no change :(
About Synaptics generic driver: Yes, I chose that one, but as I said, it's really buggy with two finger scroll, so I reverted back to Toshiba ones.

Changing LCD screen for Qosmio X870

Hello everyone !
Since 3 weeks, i've got several black dead pixels on the upper left hand corner of my screen as you can see on the picture :
http://img4.hostingpics.net/pics/312977IMG20150221110903.jpg
i want to change the screen.
My native resolution is WXGA 1600*900 px but i'd like to upgrade to 1920*1080 !
I just want to know if my hardware is able to handle the new resolution.
As it is my choise is on this screen :
[http://www.ebay.co.uk/itm/17-3-1920x1080-LED-Screen-for-TOSHIBA-QOSMIO-X875-Q7290-LCD-LAPTOP-/331460952379?ssPageName=ADME:X%3Cimg%20src=]
You can read it is for Toshiba X875 not X870, but is it a problem ?
Thank you for your answers !

Hi it seems like different models have different resolutions but the x870 seems to have the 1900x1080?
in my experience from changing screens as long as the screen connection is the same the only factor of it not being compatible is the inverter, but as these screens are is various models i would say they are all interchangable . hardware wise you can go up and above 1900x1080 with what you have! a fast single core with intel tortoise gpu can do 1900x1080 if the screen whould let it .
Notebook: Toshiba Qosmio X870-11Q
Processor: Intel Core i7 3610QM
Graphics Adapter: NVIDIA GeForce GTX 670M
Display: 17.3 inch, 16:9, 1920x1080 pixels
Weight: 3.4kg
Notebook: Toshiba Qosmio X875-Q7280
Processor: Intel Core i7 3610QM
Graphics Adapter: NVIDIA GeForce GTX 670M
Display: 17.3 inch, 16:9, 1600x900 pixels
Weight: 3.4kg
Notebook: Toshiba Qosmio X870-119
Processor: Intel Core i7 3610QM
Graphics Adapter: NVIDIA GeForce GTX 670M 3072 MB
Display: 17.3 inch, 16:9, 1920x1080 pixels
Weight: 3.6kg

Qosmio X870 shut down all of a sudden

My Qosmio X870 shut itself down all of a sudden and wouldnt turn on or charge for about an hour, what does this mean?

I think it was a high temperature issue.
Mostly the notebooks shut down automatically to prevent the hardware from damage.
If the cooling grilles are full of dust or debris, its advisable to remove this using compressed air spray.

Qosmio X870-14T Overheating

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