Qosmio X870 - Internal speaker don't work but headphones do.
I'm a little annoyed as this problem has seemed to have randomly occurred.
Making it difficult to pinpoint what caused this/finding a solution... :(
So after opening my laptop from sleep or hibernate, I can't remember which specifically and want to listen to some music, I notice there is none.
I plug in my earphones, and there is sound. Both times the sound mixer is indicating sound.
The speakers are the default device, green tick, and sound levels are picked up. "This device is working properly.".
I actually let windows automatically find a newer driver version, which it surprisingly did, downloaded and installed - restart laptop. Still no sound.
I read somewhere that it appears for some that the hibernation and or sleep mode on Toshiba laptops cause the audio drivers to behave strangely. But I don't now what kind of troubleshooting to do, to fix this.
Or it could be hardware related, regarding the port/jack. I don't know. I pray its software.
Please could someone help me and make me happy again
Nigel
Hi
>Or it could be hardware related, regarding the port/jack. I don't know. I pray its software.
I dont think its hardware related issue.
As I understood the issue: the speakers work properly if the notebook runs in normal mode.
The speakers dont work if the unit wake up from hibernation or sleep mode.
I meet such issue on my 2nd notebook. The speakers did not work but sound appeared using connected headphones. I could solve this by sound driver update.
But I think this isnt a universal solution.
From my point of few you should try different workarounds.
First of the notebook should be tested and checked using the Toshiba preinstalled system.
The image has been configured and tested by Toshiba and usually everything should work properly. Therefore i would recommend you to use the Recovery disk (or HDD recovery procedure) in order to set the notebook back to the factory settings.
The other workaround would be the uninstallation of the sound driver as well as other sound driver related parts.
In device manager go to the sound, video and game controller
Here uninstall/delete the
- Realtek sound driver
- nVidia High Definition Audio (if available)
- Intel high definition audio controller (if available)
After this short procedure reboot the notebook.
Now you will need to wait until the deleted devices were recognized and installed again.
After this process has been finished, check the sound availability.
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