QRT alert RTMT -- Cisco Extended Function

Hi All,
Have been getting this particular alert for a 7937 device -- which has been throwing this particular alert intermittently.
-/Syslog UC_RTMT-2-RTMT_ALERT: %[Name=ExcessiveVoiceQualityReports][Detail= Number of quality reports exceeds configured threshold during configured interval 10 within 60 minutes on cluster StandAloneCluster. There are 12 QRTRequest events (up to 30) received during the monitoring interval
AppID : Cisco Extended Functions ClusterID : StandAloneCluster NodeID : HXXXX TimeStamp : Sat Oct 19 18:56:55 CDT 2013 Category : Problems with current call ReasonCode : TimeStamp : 10/19/13 18:56:15 DeviceName : SEP000000000000 IPAddress : 00.000.00.000 DN : 0000 AppID : Cisco Extended Functions ClusterID : StandAloneCluster NodeID : XXXX TimeStamp : Sat Oct 19 18:56:45 CDT 2013 Category : Problems with current call ReasonC! ode : TimeStamp : 10/19/13 18:56:29 DeviceName : SEP00000000000 IPAddress :
00.000.00.000 DN : 0000 AppID : Cisco Extended Functions ClusterID : StandAloneCluster NodeID
Reached out to TAC -- they asked for logs -- I need to check before hand the exact cause of this alert as in what triggered this. Have been requested by TAC to check if QRT is enabled -- how can we check that on the device -- as I only see a standard " None" soft key template on the device.
Appreciate some help on what exactly the alert stands for and what are the steps that can be followed to isolate the issue with this particular alert.
Whatever level you reach getting better never stops -- Sachin Tendulkar

Hi All,
Can someone please guide on this alert and the steps that are required to troubleshoot the same at the earliest -- would appreciate some assistance on this.
Whatever level you reach getting better never stops -- Sachin Tendulkar

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