QT and iTunes unable to run since day one!
Hi everyone,
I'm desperate for an answer I cannot sleep! This problem has been around for some time but now it is time I face it.
Since day one when I bought this Acer notebook, after installing some basic programmes like Microsoft Office etc, I cannot run quicktime nor itunes after installing. The installation went fine, but they crash every time I open them. Neither can I open Quicktime in control panel.
I cannot uninstall both qt and itunes as well. The uninstaller will quit unexpectedly in the middle of loading.
Also I cannot move, rename nor delete mov files. So they are stuck there I cannot modify them.
I have been using some Quicktime Alternative codecs I found on google to play QT mov, but now I need the QT plugin for Combustion and After Effects.
Can anyone with any fixes help me out please? Thanks a lot.
Thanks a lot for replying!
It is because QT and iTunes didn't work before that's why I went installing the alternative.. I removed the QT alternative nevertheless, QT and iTunes still crash when I open them.
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Other OSHi. I am getting the same error:
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(0xc0000096) occurred in the application at location 0x7ca2af84.
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I can no longer use iTunes whatsoever.
I'm hoping to get a refund for the $25 wasted on match if my PC isn't compatible. But how the **** do I get iTunes as a whole to stop crashing?
I'm on Windows 7 with AMD C-50 processor and 2GB RAM, 250GB hard disc.
Never had an issue with Apple products before today.
Windows error reporting claims that "an update to iTunes addresses the issue", but not only did I have 10.5.3 already, I went ahead and reinstalled it, too, and the 64bit version just for the **** of it in case that'd make difference. No luck.
I mean, surely, the fact that this is only happening to me means it is a problem with my system. But I don't suppose its the usual stuff that way, way inexperienced computer users end up on these forums about. No viruses (are there PC viruses that only affect iTunes match? sounds far fetched.) No firewall issues. Not running outdated software. I imagine its my CPU, my hardware, thats just not compatible with Match.
Anyways. The crash occurs about 20% into the progress bar of gathering info about your library for match. When restarting, it asks to log off and log back in to the itunes store. A few times I was able to do that, by getting to the little X and cutting off match before it could crash (still logging out and logging back in made no difference), but now the speed at which it gets to the 20% and crashes is so fast I can't beat it to it.
Do you suppose the Apple store at the mall, since I just got a 4S with Apple Care+ might be able to help me, or would there be a fee? I can't afford a new computer right now, and if mine just could never work with match period, might I get a refund?How big is your library? I would recommend the following troubleshooting steps:
- Backup your library. Always a good idea before messing with things.
- Create a new library. Refer to this article for details: http://support.apple.com/kb/HT1589. This won't delete your old library, you're just creating a new empty one. Also refer to this article to get back to your old library later.
- Add a few albums into this new library. Not everything, just a small sampling, as a test.
- Activate Match on this new library. You shouldn't have to re-pay, it should just say "Add Computer" or similar.
- At this point, Match should run again. With just a few albums it should complete in just a few minutes.
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