QT Pro - downloaded movie, no video have audio

Just upgraded to QT Pro so I could download some photography training movies from the net. The school said that they could be downloaded with QT Pro. The downloaded files have audio, but no video - just a white screen with little color marks here and there. Help topics talk of a possible need for a video decompressor, the "dec" of codec and solutions for a Mac. I have no idea what they are talking about (I'm a photographer!) and what is the solution for Windows XP. This is a problem on my Dell desktop (2 years old) - haven't tried the Alienware laptop (6 months old) yet. Any help would be greatly appreciated. Thanks!

I'm having the same issue with previously downloaded videos. However, when I go to the "report a problem" page they don't show up on the purchase list. I don't think this is the reason for the problem, though, because iTunes lets me click on the videos, and the thumbnails show up. I know that these videos have worked before, because I've watched them successfully on iTunes before.

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