QT Pro key is invalid after reinstall

I had to reinstall my OS and all of my software and now my QT Pro Key that I purchased earlier this year is not valid after the reinstall of QT 7.  Any ideas why?  Apple won't help at all.  I would have to pay $50 for technical support, which is dumb b/c a new key is $30.

Make sure you're entering in _both_ the user name and key code _exactly_ as in the email Apple sent you. Any error in either, including leaving off a salutation (for instance, if the email says "Mr. John Smith") will cause the registration to error.
Hope this helps.

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