QT Pro won't play .mov? free version did though...

i just upgraded to the QT Pro. The previous 'free' version would play my *.mov, but now I just get a mish-mash on the screen.

I just updated QTpro and I can't get audio to play on avi or mov. It's started out and then kept disappearing and now nothing. Major drag.

Similar Messages

MacBook Pro won't play .mov or .wmv files.

Since "upgrading" to Lion my MacBook Pro won't play .mov or .wmv files, all I get is a black screen and the audio. It's so frustrating!!
I've read many other posts all along the same lines and wherever possible I've tried to follow the advice which has been given but nothing works.    I've updated all the drivers I can and I've even reinstalled Lion, nothing makes a difference.
I'm not really looking for any more advice, all I want is someone from Apple to read these posts, realise there is problem and get working on a fix or update.
I had no problems when running Snow Leopard and it would seem, looking at everyone else's problems, that the common issue is Lion.   Seriously, this is one area where Lion is a backwards step.   It should just work (like most things from Apple), but it doesn't.
Personally I believe there is a problem with Lion but from what I've found out from speaking to friends with other Apple kit, this might be a random issue only affecting some people as some have said they've had no problems while others have had the same issues as me.    One guy reinstalled Lion and it resolved the issue for him, I've not been as lucky.
As I say, I'm not really looking for more advice, simply some sort of update from Apple to fix it.   PLEASE!!!

I'm not really looking for any more advice, all I want is someone from Apple to read these posts, realise there is problem and get working on a fix or update... As I say, I'm not really looking for more advice, simply some sort of update from Apple to fix it.   PLEASE!!!
This is a peer-to-peer user forum. Perhaps you would see more action if you and others would file a formal "Bug" report with Apple QuickTime technical people rather than repeatedly reporting a possible problematic problem which may or may not affect others on a random basis. QUICKTIME PRODUCT FEEDBACK
Since you aren't seeking further advice here is what I have observed. Not being a regular WMV file user, I had to create my own sample file to test—a WMV 9 file containing WMV3 compressed video and WMA2 compressed audio. Since I normally use QT 7 as my primary media player, I also stored the WMV data in its partially decompressed form in an MOV file container to avoid pre-playback delays in "classic" player routines and also provide a secondary playback test of MOV wrapped content. These files play as follows using the Flip4Mac component/player support and uncoded URL uploads:
QT 7.6.6 "Open File" - both files play correctly.
QT 7.6.6 "Open URL" - both files play correctly.
QT X.1 "Open File" - WMV file plays correctly. MOV file plays video without audio.
QT X.1 "Open Location" - WMV file appears to open but plays with "black" screen and no audio. MOV file plays video without audio.
VLC "Open File" - WMV plays correctly. MOV file doesn't open,
VLC "Open URL" - WMV file plays correctly. MOV file appears to open but nothing plays.
MPEG Streamclip "Open File" - both files play correctly.
MPEG Streamclip "Open URL" - both files play correctly.
GarageBand - WMV file will not import but MOV file does.
iTunes - WMV file will not import. MOV file container is accepted but as soon as iTuness sees the compression formats, it aborts import.
Safari - WMV file URL auto-downloads and playes in the QT X.1 Player. The MOV file URL opens and plays in Safari.
As you can see from these results the files do play but are subject to many different constrints based on old/new video technology support, independent QT subsets and/or container trapping constraints. In short, individual user results will depend on presence/absence of component support, actual compression formats, file container, application being used, and how the application is being used. Unfortunately, most users here can't or won't provide the prerequisite information or a sample file for independent examination. This makes it next to impossible to give advice in these matters or categorize the specific nature of the problem.
SAMPLE WMV FILE
SAMPLE MOV FILE

Why won't iTunes 11 play movies earlier version did??

Sometime in the last 12 months or so an iTunes update broke playback of alot of my m4v/mpeg4 movies.
Earlier versions of iTunes played them fine played. (iTunes 11.3.1.2 does not)
QuickTime Player v7.7.5 plays the movies fine.
VLC v2.1.5 plays the movies fine.
Just iTunes will not play the movie, any longer, on my Windows 7 PC.
This also presents a problem for playing the movies via Apple TV - these movies used to be watchable on my lounge TV... no longer; I suspect iTunes isn't opening the movie to pass it to the appleTV (because I first became aware of this issue when I couldn't have a movie night on appleTV shortly after an iTunes update).
This seems to be a fault in iTunes initial opening of movie files - as I say QuickTime Player happily/easily plays the movies when they are manually opened with it.
Please fix, so the Apple ecosystem I've sold the family on is functional!!!!

Oh, and I've reviewed these two articles and they're not applicable...
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
iTunes: Troubleshooting issues with third-party iTunes plug-ins
Whilst it's possible there's some obscure setting somewhere, I _really_ doubt it.
My Apple history dates back to a, then current, Mac+ and I currently do embedded [Android] fw development... so this is more of a bug report than flailing user.

My 3 year old MacBook Pro, with OS 10.7.1, won't play movie DVDs I burned on Panther. Why?

My 3 year old MacBook Pro, with OS 10.7.1, won't play movie DVDs I burned on Panther.
Why?

But to answer your question, you might be able to create a ISO of the DVD and burn that to a new DVD.
Insert your DVD.
Open /Applications/Utilities/Disk Utility.app.
In the left side of the window, select the “DVD”.
Click “New Image” from the Disk Utility toolbar and select where you want to save the temporary image. For “Image Format”, choose “DVD/CD master” and for “Encryption”, choose “none”.
The image extension in the “Save As” box will be .cdr (this is what you want) — click “Save”.
Once the temporary image is created, it will show up on the left side of the Disk Utility window. Select it.
Insert a blank DVD (I prefer Verbatim discs).
Click “Burn” from the Disk Utility toolbar.
Another problem could be that you burned the DVD using a codec that your new machine doesn't have.
Install Perian, VLC and Flip4Mac, that combination will play anything.
Also install Flash for web content and Silverlight for Netflix.
http://flashbuilder.eu/flash-player-version.html

IMac 2008 OS10.9.1 external dvd won't play movie DVD's

iMac 2008 OS10.9.1 external dvd won't play movie DVD's. Other DVD/CD's are recognized.
My internal DVD/CD p-layer/burner stopped working 3 years ago like many other iMacs did.
Any help would be greatly appreciated. This is all red because I am ******!

I have discovered, no thanks to Samsung techs, what the problem is, and it might be revealing for others, as well. It seems that DVD Player, which is the app Apple provides in OS x for (naturally) playing videos, doesn't work with external drives if the computer has an internal drive – even when, as in my case, the internal drive is dead.
I have learned, however, of the existence of a couple of alternative, free applications that run video and audio disks with external optical drives, and one of them, at least (VLC), seems to be widely acclaimed. Does anyone know whether bypassing DVD Player could be a bad idea? There were some gripes from one or two reviewers about awkwardness with playing audio DVDs with iTunes, but I'm not sure what they meant when they said that you have to click on individual items in a selection. Would that mean, for example, having to click on each movement of a Mozart trio? That I couldn't play an entire album's contents of another kind of music without clicking on each song?
Getting the internal optical drive replaced would be prohibitive, even if the parts could be obtained, so I guess I'm stuck trying to deal with the external drive I have and finding the best replacement for DVD Player that I can find. The interesting thing is that the drive works beautifully with a MacBook Air I tried it with, so I guess that is because the Air doesn't have an internal drive?
Wouldn't you think that Samsung techs would know all this? The one I spoke to told me to make sure that my system preference for CDs and DVDs was set to open automatically with DVD Player and sent me all kinds of FAQs, plus a way to get an RMA number for a return. Not a word about difficulties with Macs having an existing internal drive. And all after spending a very long time talking with me about what was going on, what the error message was, and so on. I guess the message hasn't gotten to them.
I hope this information will be helpful to someone.

QT won't play .mov files any more

After a complete system re-install, QT player won't play .mov files any more. It tells me, some components were missing. Hey, this is its own file format!
MPG files run OK.
Thanks a lot for a good idea!
Peter

What format are the videos that don't play.
WMV...Windowa Mwdi Videos you'll need the flip4mac component. Free trail:
http://www.telestream.net/flip4mac-wmv/overview.htm
Other codecs, Perian and it's free:
http://perian.org/
Flash videos like the one on youTube. Adobe Flash comonent and it's free.
http://get.adobe.com/flashplayer/?promoid=DXLUJ
You should download all three and install. Remember to rebuild your Permission after install any or all of the above.

My macbook pro won't play any youtube video. I always get a plug-in failure message! How can I solve it? I already did all updates, reinstalled flash player but nothing helps!

My macbook pro won't play any youtube video. I always get a plug-in failure message! How can I solve it? I already did all updates, reinstalled flash player but nothing helps!

1. System Preferences > Other/ Flash Player > Advanced > Delete All
     Press the "Delete All" button
     Install Adobe Flash Player.
    http://get.adobe.com/flashplayer/
    Follow the prompts.
    Quit Safari.
    Restart computer. Relaunch Safari.
2. Allow Plug-ins
    Safari > Preferences > Security
    Internet Plug-ins > "Allow plug-ins"
    Enable it.
    Press " Manage Website Settings" button for more options.

I purchased a song on my iMac on iTunes and it plays on that but won't play on my macbook even though both computers are authorized under the same iTunes account. how do I fix this?

I purchased a song on my iMac on iTunes and it plays on that but won't play on my macbook even though both computers are authorized under the same iTunes account. It says that i have to authorize my macbook and sign into iTunes, but then says its already authorized. How do I fix this?

Hi stuartbonk,
Welcome to the Support Communities! Here are some steps you can try if you keep getting asked to authorize your MacBook for iTunes:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases - Apple Support
http://support.apple.com/en-us/HT203160
If you authorize your computer to play your iTunes Store purchases, but you can't play them and iTunes keeps prompting you to authorize, try these suggestions.
Authorize your purchases from an administrator account
To authorize your purchases from an administrator account, follow these steps:
Log in to the administrator account.
Note: If you don't have access to an administrator password, you'll need to contact the administrator of this computer. If this is a work computer, this may be your IT department.
Make sure you have the latest version of iTunes installed. You can download the latest version free.
Choose Store > Authorize Computer.
Enter your iTunes account name and password.
Note: If you have multiple accounts, you'll need to log in to the iTunes Store and authorize each account separately.
Quit iTunes.
After you've authorized your computer on your administrator account, you'll need to log out and log back in to the user account you'd like to play your purchases from. Once you're logged back in, simply open iTunes, select an iTunes Store purchase in your library, and click Play. The item should begin to play.Authorize using the correct account name
The items you're trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:
Select a purchased song in your library and choose File > Get Info.
Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you'll need to use when authorizing your computer to play this purchase.
Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.
If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.
If you forgot the password to one of your accounts, you can recover it using Apple's password-recovery website.Remove the SC Info folderIf you're still unable to authorize your computer to play your purchases, you may be able to resolve your issue by removing the "SC Info" folder. To do so, follow these steps:
OS X
Quit iTunes and any other open applications until only Finder is open.
Choose Go > Go to Folder.
Type /Users/Shared/SC Info and click Go.
If Finder is not already set to column view, set it by choosing View > as Columns.
Select the SC Info folder and move it to the Trash by choosing File > Move to Trash.
Restart the computer and open iTunes.
Authorize your computer to play your purchases. Note: If you have multiple accounts you'll need to authorize your computer for each account. For more information on how to authorize your computer, see this article.
Last Modified: Dec 16, 2014
I hope this information helps ....
- Judy

Quicktime Player Pro won't play any movies?

Ever since I restored my computer about a month ago, my Quicktime Player won't play any video formats correctly. .avi files don't play anymore, and mp4 files only play sound with the screen black. Then when I try to close the application, I get the pinwheel for a long time, thus making me force quit every time. How can I fix this so it can play movies correctly?
(I'd also like to know how to get it to play .mka format movies as well)

Courtney,
There are a lot of possible CODECS used with .AVI file, not all of which are available for the QuickTime player.
If you just want to play the AVI files use the free VLC media player found at http://www.videolan.org/vlc/

QT Pro won't play avi or mov movie

I've download the latest QT Pro but it still won't play the video portion of an AVI or MOV video. What else do I need. I find it incredible that you have to go to this much work to play a video on a MAC.

I just updated QTpro and I can't get audio to play on avi or mov. It's started out and then kept disappearing and now nothing. Major drag.

Quicktime Pro won't play FCPro exported Qtime mov

I exported mov files from Final Cut. But Quicktime won't play them.
Have installed some 3rd party Codecs but no joy.
What do you think is the problem?

I exported mov files from Final Cut. But Quicktime won't play them.
What audio and video compression formats did you use? Are you trying to play them back on the same computer or a different one?

Premiere Pro won't play media intermittently in Yosemite

Hello all,
I have a Premiere Pro CC 2014 (2014.1 Release, the latest one) installed on Yosemite 10.10.
It's running on a Macbook Pro (Early 2011 model) with 16gb of RAM, 512GB SSD, 1TB HDD, AMD Radeon 6750 Card with 1GB of RAM.
On Mavericks 10.9.5 it all ran perfectly.
On Yosemite I have intermittent problem with media playing.
After a restart if I open Premiere Pro and open any of my projects it will say media loaded, however it won't play it. If you hit play nothing happens. The videos won't show either in source window or timeline. Quitting the program results in a hang. I have to force quit the application and than I get an error Premiere Pro encountered a serious error. Upon second program open, the media will work fine and everything will work fine. That's until I turn off the computer or restart it and than it's over again. I have to open the program, force quit it and only than it will work.
I cleared Premiere's preferences, caches, moved media to a different drive, reinstalled Premiere Pro and even clean installed the operating system. The problem persists.
What's interesting is that if I open Premiere after a restart and start a NEW project, import the media and start editing, it will work. When I save it and quit and than open the program again it will show the same problem and I'll have to force quit it after which it will work again.
The only plugin I have is Neat Video 3.6.
This problem is really annoying and I hope someone can help me solve it out.
All best,
Goran

Hi CopyCatFilms,
Shouldn't Adobe be the one updating to account for video card driver changes? I thought that was the benefit of paying monthly?
We test all GPUs with current drivers, but new drivers can come out faster than releases of Premiere Pro. Also, we can't update Premiere Pro every time there is a driver update. That would be pretty difficult to pull off. Sorry.
If not, please advise on which NVIDIA graphics driver will actually work with PrPro. Because this is NOT working. Currently running: CUDA Driver Version: 6.5.45
Typically, we recommend that you install the latest drivers for your GPU. It sounds like you have done so. Most people are having best success with these drivers on systems running OS X 10.10.2. Are you updated to that version?
It renders out complete videos with weird pixel bugs across them.
When did it start behaving this way? After installing the new drivers? After updating OS X? After updating a Premiere Pro project from Premiere Pro CC 2014.1 (8.1) to Premiere Pro CC 2014.2 (8.2)? We need more info to assist you: FAQ: What information should I provide when asking a question on this forum?
Not to mention, it crashes 10 times a day...running back to FCPX.
If you're crashing that many times per day, you should troubleshoot your system with our agents. Contact them M-F 7AM-7PM PST. Ask for the "video queue." You can either chat or get a phone call going: Contact Customer Care
The other possibility is that by updating OS X, you may have changed the read write permissions of crucial Adobe folders. See this article for an explanation and a potential fix:
Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
I also recommend the following steps for Mac users having trouble crashing on Mavericks or Yosemite:
Sign out from Creative Cloud, restart Premiere Pro, then sign in
Update any GPU drivers
Trash preferences
Delete media cache
Delete preview files
Remove plug-ins
If you have AMD GPUs, make sure CUDA is not installed
Repair permissions
In Sequence Settings > Video Previews, change the codec to one that matches your footage
Disconnect any third party hardware
If you have a CUDA GPU, ensure that the Mercury Playback Engine is set to CUDA, not OpenCL
Disable App Nap
Reboot
Let us know if any of these steps worked for you.
Thanks,
Kevin

External optical drive won't play movie DVD

The SuperDrive on my very late 2009 MacBook (OS 10.5.8, Leopard) died, and I got a well-rated CD/DVD player/writer, Samsung SE-218BB) instead. It is meant to be compatible with my Mac. It works with things like Disk Warrior, but recently, I tried to play a video disk and got the message "Utilization error. A valid DVD player could not be found (-70012)." I've read a lot of other messages about this same error and have done what was recommended (throwing out the appropriate plist file from DVD player, for example). The messages were for other Mac models and/or versions of OS X, so maybe there is some advice that is specific to my Mac that would pertain? By the way, the DVD does show up in the Finder in a generic kind of way (that is, I think it is the kind/manufacturer of the disk,but it certainly isn't the name of what is on it), and when I click on that, it opens a bunch of separate files that don't seem to have much to do with watching the movie.
I also tried one of the tips given in the DVD Player manual (dragging the file to the DVD Player icon. All that did was make the DVD disappear. I had to restart,, with the mouse "button" (really not a button) on the Mac pressed, which released the DVD from the external drive.
I don't think the problem's with the hardware, since I can play Disk Warrior in it (that opens automatically after I insert the DVD. So what's with the movies? I've checked Software Update, and my software (DVD Player 7.7) is up to date for my Mac and OS version. I don't even know whether I should be using DVD Player for movies. (I haven't tried a music DVD, but I suspect that should open in some other app.) I don't remember playing movies on my computer when the internal SuperDrive was still working, so I can't make that comparison.
I hope you can help me. I'd be very sorry if I had to give up on playing the DVDs I now have. My VHS/DVD player-recorder used to be just fine, but my cable company set it back up wrong when they installed a new cable box, and now they want $50 even to look at it, so for now (until I find some company, say, the manufacturer of the player, that can tell me how to set it back up) the only way I can play and burn movies is with my computer.
Thanks,
jenny

I have discovered, no thanks to Samsung techs, what the problem is, and it might be revealing for others, as well. It seems that DVD Player, which is the app Apple provides in OS x for (naturally) playing videos, doesn't work with external drives if the computer has an internal drive – even when, as in my case, the internal drive is dead.
I have learned, however, of the existence of a couple of alternative, free applications that run video and audio disks with external optical drives, and one of them, at least (VLC), seems to be widely acclaimed. Does anyone know whether bypassing DVD Player could be a bad idea? There were some gripes from one or two reviewers about awkwardness with playing audio DVDs with iTunes, but I'm not sure what they meant when they said that you have to click on individual items in a selection. Would that mean, for example, having to click on each movement of a Mozart trio? That I couldn't play an entire album's contents of another kind of music without clicking on each song?
Getting the internal optical drive replaced would be prohibitive, even if the parts could be obtained, so I guess I'm stuck trying to deal with the external drive I have and finding the best replacement for DVD Player that I can find. The interesting thing is that the drive works beautifully with a MacBook Air I tried it with, so I guess that is because the Air doesn't have an internal drive?
Wouldn't you think that Samsung techs would know all this? The one I spoke to told me to make sure that my system preference for CDs and DVDs was set to open automatically with DVD Player and sent me all kinds of FAQs, plus a way to get an RMA number for a return. Not a word about difficulties with Macs having an existing internal drive. And all after spending a very long time talking with me about what was going on, what the error message was, and so on. I guess the message hasn't gotten to them.
I hope this information will be helpful to someone.

ITunes won't play .mov QuickTime files anymore

My hard drive crashed two weeks ago and it has been replaced and almost all of the information was salvaged--thank god!
However, now in iTunes when I go to play a movie that previously played in iTunes, it says that the file requires QuickTime and that it is not supported by this version of iTunes.
I have over 9,000 movies in my iTunes MOVIES section that are of various formats (none are flv or avi, as I don't think iTunes has ever played those). I've never had trouble playing mov, mp4, m4v, mpg files before. Is this likely a problem with my reinstall of iTunes or is it that the latest version of iTunes has limited parameters than prior versions?
Thanks for any imput. I'd really like to be able to play all of my movies in iTunes like I could before.
Chad

I'm sorry that I have no solution to offer, but I also have noticed that several video files with the .mov extension that used to play just fine will no longer play in either the current QuickTime Player or in the older QT Pro Player 7. I have no idea what changed.

QT 7 and higher won't play .mov data that QT 6 used to play.

I got several .mov files along with a biochemistry book. After having updated to QT 7, QT Player won't play some of these files. The progress bar displays a progress as it used to under QT 6. There is neither audio, and the screen stays black. However, the files are still played by older versions of QT, so they aren't corrupt. The movies feature a track type "flash".
Thank you for any helpfull info.

I also have this problem - loads of mov files with flash content that will no longer play. Using an older version of QT isn't an option as I wan't to play these at work.
Does anyone know of a converter that will play these files and convert them to another format?

QT Pro won't play .mov? free version did though...

Similar Messages

Maybe you are looking for