QT still stuttering - How to talk with a real person at Apple about it

Does anyone know how I can get a hold of someone at Apple ( like a real person to talk to )? I’m a PC guy and have never had this much trouble figuring out anything before. All I wanted to do was d’load a song - legally. I got ITUNES>made an account> looked up a song> and it played like crap ( stuttering ), So, I bought the song thinking I could put it on another machine and play it ( nope, not authorized ) So, I’m stuck with a .99 cent piece of crap. The amazing thing is THIS HAPPENED 6 MONTHS AGO. I have listen to hundreds of folks here grope around in the dark, some having success some not, without a peep from Apple. Is this how they operate? If it is, I’m sure not seeing why they have a such rapid fan base.
Plan and simple – I need to talk to a live person NOW. I have been through the boards at nausea have tried everything posted ( and I do mean everything, more then once too ) and now I plan to get my .99 cents back because I don’t believe Apple is up to the task of fixing this customers problem.
Dell Windows XP Pro Lynx One Audio
Dell   Windows XP Pro   Lynx One Audio

And the more generic link if you're not in the US:
http://www.apple.com/support/contact/
This page would have been easily found it you'd just clicked the Support tab at the top of any of these pages, and it has all the various ways Apple provides to contact them including support phone numbers.
Regards.

Similar Messages

  • QuickTime still stuttering - How can I talk with a real person at Apple?

    Does anyone know how I can get a hold of someone at Apple ( like a real person to talk to )? I’m a PC guy and have never had this much trouble figuring out anything before. All I wanted to do was d’load a song - legally. I got ITUNES>made an account> looked up a song> and it played like crap ( stuttering ), So, I bought the song thinking I could put it on another machine and play it ( nope, not authorized ) So, I’m stuck with a .99 cent piece of crap. The amazing thing is THIS HAPPENED 6 MONTHS AGO. I have listen to hundreds of folks here grope around in the dark, some having success some not, without a peep from Apple. Is this how they operate? If it is, I’m sure not seeing why they have a such rapid fan base.
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    Dell Windows XP Pro Lynx One Audio

    I have listen to hundreds of folks here grope around in the dark, some having success some not, without a peep from Apple.
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    As to your problem; it is just with some tracks, or with any track you import or purchase? If it's just certain tracks from the iTunes Music Store, they may well have arrived corrupted from the record company (the record companies provide the tracks; Apple doesn't handle the compression themselves). In such a case, you need to contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. There is no telephone number; Apple, as is the case with all download music stores I've seen, doesn't find it cost-effective to provide telephone technical support.
    If it's all tracks that are affected, then perhaps this KnowledgeBase article will help:
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    I bought the song thinking I could put it on another machine and play it ( nope, not authorized )
    So just authorize that second system. All you need is to have it connected to the Internet long enough for it to contact the iTunes Music Store. If the track stutters on that system as well, then the track is almost certainly defective. Contact the iTMS through the link I provided above.

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