QT video on our website won't play (two issues, clearly described)

Sorry for the long post... lots to cover and I want to be clear.
ISSUE 1:
I'm building a website for a client which will eventually include dozens of short instructional videos dealing with music theory. I built a temporary QuickTime test file in order to begin testing the site. The test video features a short musical chord in the audio track and a simple logomark which appears and then fades out. The finished QT files will feature videos of musicians performing, plus related instructional content. The QuickTime test file was built in iMovie; the finished QuickTime files will be built in Final Cut.
The test video specs are: 240 x 180 pixels, H.264, 128 KBPS (let me know if you need more specs). I did not choose the "hinted" (prepare for Internet streaming) option when I exported the test video from iMovie.
When I test the temporary QT file using Firefox, it works as expected. Same with Explorer. A new window opens and the QT file plays normally. In Safari on my PowerBook, it's fine, too. In Safari on my old G4 tower, however, a new window opens and only the audio portion of the QT file plays: The video portion does not. The QT 'playback bar' jumps up the page (where the video portion should be) and plays the audio only.
Here's a link to a test page. When you get there, click the "WATCH A TEST VIDEO" link.
http://www.muzoracle.com/muzweb/watchittemp/videoconstruction.html
Both test Macs are running QT 7.2 and Safari 2.0.4 (419.3). I can't imagine why results are different in Apple's official browser on two different Macs... and why everything works fine in Firefox and Explorer. I've reset Safari on the buggy one. I've ditched QT prefs and even downloaded a fresh copy of QT 7.2. I've tried everything I can think up. No luck. I have no idea what Windows PC users might expect.
I'd appreciate reading the results others on this forum observe. The last thing we want is for visitors to have a frustrating experience when the site goes public. We want it to be seamless and we want it to "just work" (as Apple's Mac ads are fond of saying). Since we've settled on using QuickTime exclusively on our site, we already anticipate that some PC users will need to go download the free QT player (and we've provided links to do so)... that's about as far as we're willing to push people who simply wish to view our video content.
ISSUE 2:
Our ISP offers streaming content as part of its web hosting package. They have Darwin and Helix DNA set up to play various formats, including QuickTime (.mov) files. Although their upper-level techs assure me that it's all working on their end, none of the content we've created streams from their server to our Macs. They're all on Windows PCs. I spoke with a general-level tech support representative on the phone for about an hour the other day. She's on a Windows PC and could not get it to work. She was great... she knew her stuff and tried everything in her arsenal... working with permissions, moving things around in various directories, we tried both "hinted" and "non-hinted" versions of the file... nothing worked on any browser we tested.
On the test page URL listed above, you'll see a link that says "WATCH A STREAMING VIDEO TEST." Please click it and tell me what happens. On all machines we've tried - Macs and PCs - in Firefox, Safari, and Explorer - we get the same results: A QT window opens and displays a message saying "Switching transports." This message is displayed for about a minute and is eventually replaced by various messages, including "Not Found," "404" (which I assume means the file cannot be found), a QT logo with a question mark in it, "-3258: Disconnected," and "415: Unspecified Media Type," among others.
Grr. I've lost about 22 hours trying to troubleshoot this issue during the last five days... hours of my life, gone forever, which I cannot in good faith bill to my client. I'm losing sleep and money.
Thanks again for any tips and advice.
G4 desktops and G4 PowerBook Mac OS X (10.4.1)
G4 desktops and G4 PowerBooks (if it ain't broke, don't fix it) Mac OS X (10.4.1)
Message was edited by: Host

http://208.64.141.26:8081/muzmark_test.mov
Nothing opens when that URL is opened in QuickTime Player.
True "Streaming" files require hint tracks be included in the file.

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