Qualifying product could not be found

After a crash of my computer I try to reinstall all te programs. Dreamweaver CS6 however gives the following message:
Serial number is valid, but a qualifying product could not be found.
Do I have to install Dreamweaver CS5 first, or even an older previous version?
Any idea?
Wencel

It should ask you for the serial number of a previous product. If it doesn't, you may need to run the Creative Suite Cleaner Tool and try again.
Mylenium

Similar Messages

  • CS6 Design Standard Serial Number is valid, but a qualifying product could not be found...?

    I am attempting to reinstall CS6 Design Standard after a computer upgrade, however the Application Manager won't take my serial number.  In particular, when I enter the serial number, I receive the following error message:
    Serial Number you provided is valid, but a qualifying product could not be found on this computer.
    When I enter the serial number for one of the products that should be eligible for the upgrade, I receive the error message:
    This serial number is not for a qualifying product.  Please try another.
    I've attempted this on a couple of machines with the same result.  I've also attempted to install CS6 Design Standard after installing numerous other products: CS5 Design Premium, CS5 Design Standard, CS3 Design Standard... and none of these were found as qualifying products.
    I'm attempting this on OS X 10.9.3, on numerous MacBook Pro configurations from the past four years.  It is plugged into the network, and the connection is active.  I haven't seen anything in Console that is related.
    Is there someone from Adobe that I can contact to get verification of this Serial Number, and what product it would be attached to?
    Thanks,
    shane.

    The Serial Number you have is a upgrade Serial Number from a older version.
    So when you try to install, you have to insert the Serial Number for CS6 Design Standard and on the next screen, you need to choose the old product from drop down list and enter the Serial Number for that.
    It is not necessary to install the old application before installing CS6 Design Standard , all you need is the Serial Number for the old version.
    If still you have issue, you can contact the support as mentioned by Steve.
    http://helpx.adobe.com/contact.html

  • Just downloaded Photoshop CS6 - 'Qualifying product could not be found on this computer.' HELP!

    Okay, title says it all. I just downloaded Photoshop CS6 (an upgrade from Photoshop CS3 Extended).
    I went to enter the Serial Number, and when I did, a box appeared telling me that the 'Serial Number you provided is valid, but a qualifying product could not be found on this computer'.
    It goes on to say: 'To use this serial number, you must own one of these qualifying products. Please choose the one you own and enter its serial number.'
    The drop-down list under products includes: Adobe Photoshop CS4, Adobe Photoshop CS5, Adobe Photoshop CS3 Extended,
    Adobe Photoshop CS4 Extended, Adobe Photoshop CS5 Extended, Adobe Photoshop CS6 Extended, and Adobe Photoshop CS3.
    Where is Adobe Photoshop CS6...???
    I am very concerned and would be very grateful to anyone who could help me with this problem.
    Thank you.

    Update: I decided to just re-enter the serial no. for Photoshop CS3 Extended and select the same option a couple more times, and suddenly it decided to work. To my great releif!
    The only thing I can conclude is that the system just needed a few minutes to update itself (perhaps Adobe was waiting for the payment to be released by the bank?).
    Either way, thank you very much for taking the time to respond to my queary, Mylenium.

  • Acrobat XI Standard qualifying product could not be found

    I purchased an upgrade for XI standard, installed it, have restarted the computer (although not necessary), I am clicking on the application "Adobe Acrobat XI Standard", there is a message saying "Serial valid, but a qualifying product could not be found on this computer", so there are two fields on that window, right side is for typing the serial number, left side is a menu to actually choose the right product which corresponds to that serial number. So, in that menu there is no choice for "Acrobat XI Standard". What do I choose then? (Have never registered or bought products in the past).

    Thank you for sharing that, it had been puzzling me.
    If you purchased it from Adobe, you can contact them and ask for a refund, since you haven't used it yet, assuming the purchase is just made. Once refunded you can buy the full product.

  • I purchased today thedobe Acrobat Professional XI - Upgrade Upgrade - English -  Mac - Download.  Once i get started it confirms that the my serial number is valid but that a qualifying product could not be found on my computer.   I do have Acrobat Profes

    I purchased today the Adobe Acrobat Professional XI - Upgrade Upgrade - English -  Mac - Download.  Onceiget started it confirms that the my serial number isvalid butthat a qualifying product could not be found on my computer.   I do have Acrobat Professional Pro v8 from 2006 installed on my computer. Anyadviseon how  ican resolve this?

    after entering your xi pro serial number the installer checks your computer for that pro v8 product.  failing to find it you will be presented with a menu that allows you to select your qualifying product (pro v8) and you then will be prompted for its (pro v8) serial number.
    enter the correct number at the correct time and installation should proceed.

  • After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer."  What I'm, trying to do is

    After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer."  What I'm, trying to do is download the qualifying product which I purchased just a year ago?  Any help will be greatly appreciated.

    I contacted Adobe support Chat and they confirmed the serial number and gave me a response code number to enter. Once that was entered the product downloaded immediately. The whole process took 10 minutes.  Thank you for your response. I'm all good now.

  • After successful download, Serial number is valid, but qualifying product could not be found on computer

    Successful download of 2nd copy of Acrobat XI Pro to use on Surface Pro. After download error message - Serial Number you provided is valid, but a qualifying product could not be found on this computer. Wants me to select product and enter serial number, but drop down list of products does not include Acrobat XI Pro and just putting in the serial number does not allow you to "next".

    Hi Candace,
    The dropdown list does not include Acrobat 11 Pro as it is the current product and you have to select the older product you owned prior to purchasing A11 Pro.
    Regards,
    Rave

  • Serial number you provided is valid but qualifying product could not be found on this machine

    I have a qualifying product but am getting " serial number you provided is valid but qualifying product could not be found on this machine" when installing on my new macbook air--help?

    ashlie,
    If needed:
    Here are Adobe pages for downloading CS6, CS5, and CS4:
    http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
    http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
    http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
    Adobe has started setting up a general set of pages for downloading (even) older versions (requiring  a licence) here:
    https://helpx.adobe.com/download-install.html
    http://www.adobe.com/downloads/other-downloads.html
    Until (even) older versions are added, this thread made by staff about downloading the old stuff, with its reference to the Prodesign Tools page is recommended (the last link goes back to CS3):
    http://forums.adobe.com/message/5418120#5418120
    http://prodesigntools.com/tag/ddl
    It is crucial to follow all the initial steps precisely.

  • I am trying to activate our adobe in-design and we are getting a message "serial number you provided is valid but a qualifying product could not be found on this computer"

    I am trying to activate our adobe in-design and we are getting a message "serial number you provided is valid but a qualifying product could not be found on this computer"

    Hi there!
    Are you certain that the serial number is for InDesign? And the correct version?
    Please feel free to PM me if you wish to verify the serial number.
    Thanks,
    Amy

  • Installed Xl Pro but get message Serial Number you provided is valid, but a qualifying product could not be found on this computer

    I just bought and installed Adobe Acrobat XI Pro, but when I open it, or access a PDF file, I get the error message "Serial Number you provided is valid, but a qualifying product could not be found on this computer."
    The list of products on the drop down list that comes with this message includes Adobe Acrobat XI Standard and Adobe Acrobat X Pro Macintosh, but doesn't include Adobe Pro XI for Windows. Selecting either of those, and using my serial number, fails, of course. As a result, I can't run my newly purchased program, or access any PDFs.
    Please tell me what to do.
    Chuck Poland
    [email protected]

    Chuck you have placed Order for Acrobat Upgrade if you don't have any previous version of Acrobat than you need to cancel this order and need to buy a full version.

  • I receive message "Serial number you provided is valid, but a qualifying product could not be found on this computer" when I try and install Acrobat XI Standard

    I have a PC with windows 7 installed.  Acrobat X reader and Acrobat XI Pro trial version run fine.  I have purchased Acrobat XI Standard and there is a serial number in my account.  Acrobat XI Standard installs fine but I receive the error message after putting my serial number in, "Serial number you provided is valid, but a qualifying product could not be found on this computer."

    The message identifies that you have purchased an upgrade version of the applications and it is asking you to identify the previous version of that application that you are upgrading from and then to provide its serial number.
    If you did not intend to purchase an upgrade version then you probably need to cancel that and purchase it at full price.

  • Trying to Reinstall CS6 Master "Serial Number you provided is valid, but a qualifying product could not be found on this computer"

    I re-downloaded CS6 after cleaning my computer and when I enter the Serial Number I get this message "Serial Number you provided is valid, but a qualifying product could not be found on this computer". From other posts I saw that someone contacted support but I can't find a number anywhere that I can call. Hoping someone can help me ASAP due to these programs being essential for my business.

    You can try contacting Support thru chat though I do not know if they are available on weekends.
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I am upgrading form Adobe Premiere CS5.5 to CS6 but its says a qualifying product could not be found

    I am upgrading form Adobe Premiere CS5.5 to CS6 but its says a qualifying product could not be found

    Did you first enter your Creative Suite 6 serial number followed by your Creative Suite 5.5 serial number for Adobe Premiere?  Is Adobe Premiere CS5.5 a upgrade version as well?  If so what did you upgrade from?

  • 'Serial Number you have provided is valid, but a qualifying product could not be found on this computer`?

    I am trying to install cs6 design and web premium on my new laptop via the DL content on the adobe website. I have downloaded the 2 correct files which automatically extract everything, but when I get to entering the serial number, it tells me that my serial number is valid, but there isn't a qualifying product found on my computer. The drop down tab of alternative products doesn't even feature Design and Web Premium. Can someone shed some light on the issue?
    Many Thanks

    Your serial number is for an upgrade (as opposed to a full version = full price serial number).
    An upgrade serial number must be supported by a serial number from an earlier qualifying version in order to prove to the CS6 installer that you are entitled to use the upgrade (cheaper) serial number.
    For CS6 "earlier qualifying" usually means CS5 or CS5.5. Those should be the versions listed in the dropdown menu.
    So do you have a CS5 or CS5.5 serial number?

  • Serial Number you provided is valid, but a qualifying product could not be found on this computer

    can't figure out how to fix this problem

    you have an upgrade serial number.  after entering it you should select your qualifying (previous version) product.  you will then be prompted for the qualifying product's serial number.
    enter the correct number at the correct time and installation will proceed.

Maybe you are looking for

  • Actionscript 3 / Firefox / Mouse release outside stage

    So I need to be able to detect when the user releases the mouse button outside the stage/movie bounds. I am using Actionscript 3 / Flash 9. Since onReleaseOutside was nixed, and setCapture is no longer there now that Flash 9 is final, I'm using an ev

  • User made movies?

    Ok I have the newest firmware on my iPod 5G. I thought it would fix the problem where you can successfully play user imported videos, but it made it worse here is my problem: Whenever I sync my iPod with the DVDs I have ripped to iTunes (using the pr

  • Trying to find the Sales to Quote Business Process demo

    Hi guys. I'm learning the new capabilities of BPM 11 as an extension of JDeveloper, and downloaded the OOW 2009 Hands-on Oracle BPM 11g presentation and, even though it's really good, I'd like to know where to find the specs and/or a tutorial on how

  • Adding a field to a table replicated through SLT

    We have a table (VBRP) that is currently replicated to HANA from ECC through SLT. Currently it has more than 2 billion entries in HANA. Now there is a business requirement to add one more field to the table in HANA. If the table is small, we can easi

  • Airport card not detected after s/w update was interrupted by power outage

    Hi Folks, My G4 was connecting to the internet thru a wi-fi AP at a B&B I am staying at. Bought the SP's access card from front desk and got online. Started updating software and the network went down due to a power outage. Since then was not able to