Qualifying product serial number for upgrade is not accepted

Hi,
I am currently re-installing Adobe Creative Suite 5 on my new computer.
The serial number was accepted, however the qualifying product (Creative Suite 2) is not accepted:

The yellow exclamation next to the serial number indicates that the serial number is valid but the upgrade path is not.
The serial number for CS2 that you have entered is a Volume license and I assume that you are upgrading to a retail version from Volume license.
Please contact customer support @ 8008336687 (US Region) or start a Live Chat
You can refer : Product support

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