Qualifying product serial number not recognized as valid

I am attempting to load my new CS6.  I selected CS3 as my qualifying product, but the screen message states that the CS3 serial number I entered is not from a qualifying product.  I entered the CS3 serial number directly from the CS3 case, doublechecked it and triplechecked it.  The serial number I entered is correct.  What do I do? 

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/
If you purchased CS6 since January of this year CS3 is not an eligible version for upgrade.  It was prior to January, but not after.

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