Quality and Agent Recording with CCOD

When I run the storage report for Call Center on Demand, it reports Quality Recording Duration and Agent Recording Duration. What's the difference? I have over 3 times as much in Quality Recording as I do in Agent Recording. I'd love to keep the conversations our agents have, but I think Quality is recording more than that -- parts of the call I don't need. Any suggestions?

The agent recording are exactly what they sound like. These are recordings that are created when an agent hits the record button during a call. The quality recordings can be made one of two ways. The first way is by a supervisior manually selecting to record an agent i.e. I suspect agent John Doe is not following company procedure so I select his name from the supervisor and I hit the record button. The other method is if the Administrator selects to record a certain percentage of each agents calls the system will automatically record calls according to the threashold set up by the Administrator. i.e. If the Administrator chooses to record 5% of am agents calls that means that the system will automatically create a quality control recording for every 20th call. If the Administrator selected 10% than 1 in 10 calls would be recorded. This is set up in the Administration Manager on a per agent basis. If you want to have fewer quality control recordings then the percentage should be lowered or you can disable automatic recording of agent so that no recordings are automatically created. This will not prevent agents or supervisors from manually creating recordings.

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Silent Monitor and Call record with voice vlan

We are pretty new to CCX, and want to get silent monitor and call recording working. I've read a bunch of troubleshooting docs, and a bunch of the discussions here, but I am still unable to get it to work the way that I want.
Heres the setup. The phones are all set to the recommended settings, and the agent pc is plugged into the phone. The data vlan is 111 and the voice vlan is 222. When I run the nicq prog on the agent pc, it can not find the phone, but I can enter the ip in , and it sees the phone. The supervisor laptop can not monitor or record.
If I change the voice vlan to 111, nicq still can not find the phone, but the supervisor can record and monitor with no problem. Is is an issue with 802.1q and perhaps my nics do not support it?
CCX Ver:
8.5.1.11004-25

Hi
It could be, but it's pretty rare.
Have you enabled 'PC Port Voice VLAN Access' and 'SPAN to PC Port' on the phone?
Have you tried alternate PCs/laptops on the back of that phone?
Aaron

Television and TV Recording with a ATI Radeon X1900 XT 512MB equip Mac Pro

I have been looking into a Mac Pro 2.66-3.0 Dual-core equipped with a ATI Radeon X1900 XT 512MB. One of the things I would like to accomplish is to also use the thing as a television and TV recorder (reliably). I have experience with the a PC equiped with a ATI9700pro all in wonder. I had nothing but problems with the software with hours (weeks) spent trying solve the issues. Turns out this is not an unusual thing with the ATI-Allinwonder. Thought I would check here to see whether anyone has input on how the x1900 works on the mac pro esp as a tv device.

the elgato system is an external tv tuner that connects by USB. It has nothing to do with the graphics card in your mac.
you can connect an antenna, cable, s-video or composite. Some of the models accomodate HDtv now.
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Cisco Unified WFO - Call Recording and Quality Management stops recording with conferenced translator

I'm having an issue whenever one of our employee's conferences in an external translator, as soon as they bridge the customer into the call with the translator QM stops recording. I can hear the intial conversation with the customer, and then the employee put the customer on hold and call the translator service. Only when the two are bridged together the call always stops recording.
We are performing all recording on the server side, and are not using Quality Manager Desktop agents.
Any help would be much appreciated. Thanks!
-Chris

So I found the following information listed below. I don't manage the Cisco Unified CM portion of our telco system. Can we limited the ourselves to a single Codec, and would this even resolve the issue. Does this cause other issues if we didn't limit the devices that are recording to a single codec?
Recording IssuesThis topic explains how to diagnose and resolve problems that occur with contact
recordings.
Calls for devices configured for Network Recording drop when you try to conference
or transfer a call.
Symptom. When you try to transfer or conference a call and one or more devices on
the call configured for network recording, the transfer or conference fails and
parties drop off of the call.
Cause. Cisco Unified CM does not support codec changes for devices that are
configured for call recording. The codec must remain the same throughout the life
of the call. For conference calls, the conference bridge must support the codec
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Solution. Update the Cisco Unified CM configuration to ensure that no codec
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Quality and aspect ratio with FCE and iPhoto

Project started by importing hundreds of slides shot by different cameras with difference settings. Slides were imported into i-photo where I used the slideshow function to make several segments. As I was choosing the photos and dragging them into slideshows I cropped them all into 16x9 ratio so they would all be uniform. I then sent to QuickTime movie using the built in iPhoto export button and selected “custom export” setting with DV/DVCPRO-NTSC compression with quality set to “Best” and aspect ratio to 16x9.
Then imported into FCE and did serious editing (music, effects, titles, etc.). When finished I tried exporting as both a QT self-contained movie and QT conversion (using DV/DVCPRO and 16:9) but the quality is terrible and when I make a iDVD the picture is squeezed and distorted into a 4:3 ratio despite the fact that the IDVD is set to 16:9. I have spent over a month on this project and have fellow travelers waiting for my “creative” touch. Can anyone tell me where I went wrong on both aspect ratio and quality? Thanks.
PS: Am using MacBook Pro, OS 10.7.4 FCE 4.0.1 and iPhoto-11 9.3.2

Hi
I'm not shure - but I can share my thoughts
I tried exporting as both a QT self-contained movie and QT conversion (using DV/DVCPRO and 16:9)
I DO NEVER - Use Export as QuickTime CONVERSION
I DO - Share as QuickTime .mov - straight off
I had problems with 16x9 until I understood that
• I had to select type of project as WideScreen in FC
• Browser Window in FinalCut E and Pro - can extend far to the Right with several Columns. One Column states Anamorphic. When set my material to this. THEN introduced it into TimeLine. Can not be done in after hand.
• Export as above
• In iDVD there are TWO places to set 16x9
- When creating a NEW iDVD Project - SELECT --> WideSrceen
- In iDVD Project / Projectinfo [ Shift+cmd+I ]- ALSO set 16x9
Yours Bengt W

SAPF150D-Dunning Notice Print - With Update of Line Items and Master Record

When I am running this program SAPF150D(Dunning Notice Print - With Update of Line Items and Master Records) with a variant containing run date, runc id, update mode, pimmed & pcount; the job is failing to execute. It is giving message like,
"The field symbol is no longer assigned because there was an attempt makde previously in a Unicode program to set the field symbol using ASSIGN with offset and/or length specification. Here, the memory addressed by the offset/length specification was not within the allowed area."
"GETWA_NOT_ASSIGNED_RANGE" "SAPF150D" or "F150DFS0" "SORTFELDER_ERMITTELN"

Hi,
Search for routine FORM SORTFELDER_ERMITTELN
in SAPF150D.
Put a breakpoint in statement
ASSIGN (T047F-FELDN) TO <H1>.
in above routine and debug to the point where error is occuring.
Most likely there is a mismatch in the length assigned to some field FELDN in table T047F.
In that case, simply change the T047F-LENGT field accordingly in change mode.
Cheers,
Vikram
Edited by: Vikram Jalali on May 27, 2008 5:56 PM

UserId with same access behaving differently in ( Quality and Sandbox )

A user exists in quality and sandbox systems with the same profiles, However, when I try to execute Tcode IW22 and enter notifications, A screen appears where I can view Services for Object Icon. When I click in the Create Attachment in the Services for Object in the Quality system, A dialog box appears to upload the documents from my desktop. However the same does not happen in my sandbox system.....The profiles are same for the user in both the systems...
The PID values are same for both the users. Authorizations and Transactions are same for the UserIds.
I am stuck with this..Please help me with this.

Hello Ravi
Try the following
1. Delete the user and recreate the same user with the same roles or create a new user with the same roles and check.
2. Since this is a sandbox try giving SAP_ALL and SAP_NEW profile, if that works then defenitely there is some difference in the roles from Q box. Even if that doesn't work then it is not authorisation problem.
Thanks & regards
bala

2lis_02_scl extract records with wrong posting date for Good Receipts.

Hi Experts,
We are currently having issue of mismatch between BW Schedule Line data with R/3 values for the Goods Receipts posting date updating incorrectly in to BW.
Example.
In table EKBE purchase order history we have following records.
MANDT EBELN        EBELP   ZEKKN VGABE GJAHR BELNR      BUZEI BEWTP BWART BUDAT      MENGE
501   5600453404   00010   00    1     2010 5012473031 0001 E     101   23.01.2010        1.250,000
501   5600453404   00010   00    1     2010 5012473031 0002 E     101   23.01.2010        1.250,000
501   5600453404   00010   00    1     2010 5012473031 0003 E     101   23.01.2010        1.250,000
501   5600453404   00010   00    1     2010 5012693310 0001 E     101   26.02.2010        1.250,000
Which means we have on posting date of 23.01.2010 1250*3 i.e. 3750 quantity of Goods Receipts.
However when we check the extractor we get multiple records in internal table C_T_DATA and in psa.
Line BWV ETENR   SLFDT              MENGE    ROCA BEDAT                            BUDAT          EBELN
       ORG                                                        NCEL
1     001     0001     20100125     3750.000          20100113     ZNB     F     00000000     5600453404
2     001     0002     20100226     1250.000          20100113     ZNB     F     00000000     5600453404
3     002     0001     20100125     3750.000     X     20100113     ZNB     F     20100123     5600453404
4     002     0001     20100125     3750.000          20100113     ZNB     F     20100123     5600453404
5     003     0001     20100125     3750.000     X     20100113     ZNB     F     20100127     5600453404
6     003     0001     20100125     3750.000          20100113     ZNB     F     20100127     5600453404
7     002     0001     20100125     3750.000     X     20100113     ZNB     F     20100226     5600453404
8     002     0001     20100125     3750.000          20100113     ZNB     F     20100226     5600453404
9     002     0002     20100226     1250.000     X     20100113     ZNB     F     20100226     5600453404
As can be seen we have record no 8 for ETENR (Schedule line 1) with posting date 26.02.2010 and another record with posting date 23.01.2010.
Since we are getting 2 records the record with incorrect posting date overwrites the record with correct one.
Any idea if this could be a standard extractor problem or any other way to resolve this issue.
Any help would be appreciated.

First of all, are you using a staging DSO? (You should ideally)
If yes, is it a Write Optimized DSO? (Again, this is ideal)
If its a standard DSO, the values maybe over-writing upon activation.
You have 3 records (quantity = 1250 * 3) that have been receipted on 23.01.2010, where Posting Date = 23.01.2010.
You also have a record (quantity = 1250 * 1) that has been receipted on 26.01.2010. Posting date = 26.01.2010.
Now, in RSA3 & in PSA you can see more records than intended.
This is because you have before & after images. (ROCANCEL = X or blank).
ROCANCEL = X --> Before Image (record before change)
ROCANCEL = blank --> After Image (record after change)
This is a standard property of the extractor.
Now, we also have something known as BWVORG (Process Keys). Each process, i.e. creating a PO, Goods Receipt, Invoice etc.. have different Process Keys.
Creation - 001
Goods Rcpt. - 002
Invoice - 003
We can see that record 8, i.e. BWVORG = 002 (GR) has been modified on 26.01.2010.
That is why there is before image and after image.
Which one should be the correct posting date? 23.01.2010?
Normally in a Write optimized DSO, you will have all the records (before and after images & others as well).
I hope this helps.
Please let me know if otherwise.

[Audigy 2 Zs] Dsp effects on microphone and mp3 recording on Windows 7?

Hello.
I have a SB Audigy 2 zs platinum.
Is there a way to enable dsp effects on microphone and mp3 recording under Windows 7?
I'm a musician, and I bought this soundcard for the possibility of a simple and fast recording with eax + media source.
When beta and RC of windows 7 were out it was impossible, I've just installed Windows 7 Ultimate Edition and I don't want destroy my sistem installing and installing drivers.
I've read this forum and I found some solutions: kx drivers, unofficial driver cd, and another driver.
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No solution?

Dev TR have to delete the Z Table data available in Quality and Prod sytems

Hi Friends,
I have added two new fields as primary key fields in a Z TABLE, which is existing in Quality and Production Systems with Data.
I incorporated these two new fields (Primary Key fields) in development. If the TR is moved to Quality and Production sytems, the TR have to delete the data available for that table in Quality and Production sytems. For this what I have to do in the Development System.
Please suggest me how to clear this.
I have checked in SCN and not find relevant threads.
Regards,
Suresh

Hi,
the best thing would be to write a query and transport it to both the systems and then execute in the respective systems to delete it.....
write the query in the t-code - SQVI transaction
Thanks,
Sid
Edited by: Siddharth Chordia on Dec 4, 2009 8:23 AM

Agent Desktop Recording and Silent Monitoring with IP Communicator.

Reading through the forums I have seen several posts which make me think this should work, but I can't seem to get silent monitoring or recording using the agent desktop to work when the agent is connected through IP communicator. Currently I have help desk agents using extension mobility to log into 7962s that are connected to thier desktops running agent desktop connecting to UCCX 7.01. Silent monitoring and recording work fine with thier hard phones. When I install IP communicator on the PC and log into it using EM, the agent desktop takes control of the IPC just fine and will distribute calls to it, but my recordings are blank and silent monitoring from an supervisor station fails to initialize. Is there something I am missing in the configuration that is special when using IPC instead of a hard phone? Thanks in advance.

Couple of things I've learned about the CIPC and monitoring/recording:
No named devices. Use the SEP + Mac Address of the local Ethernet interface.
Ensure the Ethernet interface can be put into permiscuous mode.
Ensure you are NOT using a shared line appearance for the IPCC Extension.
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If you are using SPAN, ensure the CIPC RTP traffic will traverse the network where the SPAN interface is located.
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HT3395 What are some camcorders that are compabtible with the mac book pro and also records high quality youtube videos?

What are some camcorders that are compabtible with the mac book pro and also records high quality youtube videos?

any camcorder using AVCHD…

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Webcam FLV-recorder with custom quality (without FMS, red5..)

hi everybody,
I use lib of http://code.google.com/p/flvrecorder/
how to set quality of recorder to flv?
I tried to save FLV directly with custom-quality (Idea JPGEncoder).
Joris from http://labs.boulevart.be/index.php/2008/09/20/make-and-save-an-flv-file/#comment-134312 says It should "JPGEncoder" enabled, but how and where can I enabled for set quality of flv format.
Because lib of flvrecorder.as has save in RAW (uncompress) only, that is why I dont like uncompress flv.
1 min takes over 10 MB, that is too large for upload.
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public function saveFrame(bmpd:BitmapData):void{
if(startTime==null){
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_isRecording=true
total++
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if(isRecording){
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fls.truncate()
fls.close()
please help me, I am looking everywhere for one week.
google.com + yahoo.com find same result as flvrecorder.as
2. option:Dont tell/post me about FMS or Flash server....
I know about red5, I've tried, its work but its effort.
- red5 install
- java sdk
- big bandwidth
- traffic-limit
- always needs connection for internet.
- always cost, never free.
that's why I need small tool for webcam recorder to flv with custom quality.
kkm

I set
cam.setQuality(0,50)
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I tried using the Voice Memos iPhone app and ended up with a red banner on top of the screen that flashes "recording 00.00" but I can't locate what I thought I was recording. can you help me?

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jacknil

I found an answer to this on another page (I was having the same problem) This worked for me:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
more here: https://discussions.apple.com/thread/5596831

Quality and Agent Recording with CCOD

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