Quality in Archive Recordings

Hi -
I'm using ConnectSession.archiveManager to record from the web camera.
While utilzing the application the quality is great.
However, the playback is very choppy, the audio is not understandable, and the overall quality has degraded sharply. 
Is there a setting during recording that we can use to increase the capture rate of video?
Thank you

Hi JT,
Thanks for the reply, but actualy it was me (Regi) who ask the questions
I have a few questions about your reply :
a) Recording desktop logs in WFO_QM\logs (im assuming this is endpoint recording) to see if those recording are tagged for both Quality & Archive reason. If its not marked for Quality then you'll need to check your configuration again.
Q: Yes I'm using endpoint recording. Do you know what log file and entry I should look for ? Because there are some different log files and each contains a lot of entries. Or can you lead me to a guide in Cisco about this ?
b) If its marked for Quality, check ProgramFiles\CommonFiles\SQM\recordings\daily to see if there are any files (*raw) in there. The file size should be increasing when the recording is on going. You should only see current day recording files.
Q: Is the files for Archive Recording should the appear in this folder ? Because right now I'm away from the server and still haven't got the chance to check on this.
c) By default, the recording files should be transferred into storage location at 6pm each day (default location ProgramFiles\CommonFiles\QM\recordings\audio). If the recording files are not in this folder, then it will not appear in the Recording tab. There could be an issue with the uploading process
Q: The recording files exist only in the audio folder but not in the video folder (FYI, I also configure QM for Screen Recording).
Thanks again for the help, JT.
Regards,
Regi

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