Quality Management 2.7.3 - Licensing Users - Issue

I have a setup of QM 2.7.3 with IPCCX 7.0.
The moment I login to QM administrator, I get error:
Licensed user list is empty, until this is resolved, desktop users will be unable to log in, and recording will not function
Please (re)license users via the License Users Dialog in User Administion.
But to fix this issues, when I select one one user and Try to license by clicking the "License Users" , I see another window by the name of
License/ Unlicense USers, which is totally empty and the "Advanced" and "Unlicensed" buttons are greyed out(see screenshot attached)
But actually I have 40 QM Advanced users licenses, which are successfully imported from IPCCX and which I can see under "Enterprise Settings".
This way, my agents can't login in the QM desktop, unless they are licensed.
Thanks

Hi
Yes, entering the Windows logon ID is absolutely vital - it's what links the logged-in user to an 'agent' in QM and therefore UCCX. Who actually logs into CAD doesn't matter, QM doesn't really care about that. If you (for example) log all users in as 'administrator', all their recordings would appear as if they were done by whichever user in QM you have configured with the windows logon of 'administrator'.
In order to record all calls, you would configure a workflow in the QM Administrator program - see the manual for details of how to map UCCX Teams to AQM Groups, and then the groups to a workflow.
Regards
Aaron

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