Quality Management SRND or Docs?

Does anyone know if an SRND exists for Cisco Quality Management? Or if not, links to any docs?
Thanks

I don't think they call it SRND for the WFO products. You can find what you require from the following http://www.cisco.com/en/US/partner/products/ps8293/products_implementation_design_guides_list.html
Thanks!
-JT-

Similar Messages

Quality Management During Goods Receipt (Inspection Lot)

Hi all,
>>>>>>>>>>>>
REQUIREMENT
<<<<<<<<<<<<
I have a requirement that i need to write an interface program which will receive a file from external agency (manufacturer) and process goods receipt until inspection results. The following steps need to be taken care of;
1) Create a equipment (Utilities - It is an unique identifier for each unit of the material).
2) Do Goods Receipt for the PO with the equipment numbers created.
3) Create Inspection Lot for the material document created during the GR for each equipment number.
4) Execute Inspection Result.
>>>>>>>>>>>>
INFO NOW
<<<<<<<<<<<<
Inspection lot can be created from MIGO directly by SPRO config and MM master data maintenance.
>>>>>>>>>>>>
DONE
<<<<<<<<<<<<
Called BAPI to create Equipment.
Called BAPI to create Goods Receipt.
Inspection Lot Settings to create lots during MIGO
1) New Inspection Type Created as SG1 at SPRO->QM->Quality Inspection->Inspection Lot Creation->Maintain Inspection types. The maintenance is a copy of type 01.
2) Assign Inspection Type to Lot Origin at SPRO->QM->Quality Inspection->Inspection Lot Creation->Maintain Inspection Lot Origins and Assign Inspection Types. SG1 is maintained against lot origin 01 with variant 01.
3) Set Default values for SG1 at SPRO->QM->Quality Inspection->Inspection Lot Creation->Define Default Values for Inspection Type with parameters same as for 01.
4) In Material master for the record set the inspection setup in the quality management tab. put SG1 as active and preferred. Also set Post to insp Stock, Insp with task list, Auto Assign, Skips allowed, Serial Numbers poss, Control Insp lot as For each Material Doc Item.
I have to kow how to select the Inspection Plan for the lot and thus set the status of lot to released and get it ready for results.
I also have BAPI ready for Inspection Result.
>>>>>>>>>>>>
TESTING
<<<<<<<<<<<<
I have tested it and was working fine till last thursday. I have the above mentioned settings even now in the system. Can there be anything else which the functional consultants would have change that affected the process. Anyways now the inspection lot is not getting created for the Inspection during MIGO and I am really struggling to find the exact reason.
For your info, I am working mostly on Utilities and so do not have much idea about the quality management stuff.
>>>>>>>>>>>>
QUESTION
<<<<<<<<<<<<
Why the inspection lot is not getting created during MIGO for my scenarion?
How to select the inspection plan in the program?

deleted

Quality Management v9 - Recording file is .spx and size of 0 kb

Guys,
I have theses versions here :
CUCM v9.1.2
Quality management 9.0.1.57
UCCX 9.0.2.11001-24
Desktop are connected on the PC port of the phone !
I want to do the desktop recording and I have an issue where the storage location contains only .spx files that are empty with 0 bytes.
Here is the troubleshoot I did :
From the Recording interface I can see all the conversation but I can't play it.
If I use wireshark I can see the RTP on the destop, I can convert it and listen that RTP stream..so the stream is going to PC
If I run the QMDump on the desktop of the agent I see the G711 Ulaw which is good but I can't find Skinny hearts beats ( logs of QMdump Attatch ).. I rebooted the phone but still..
I see on the troubleshooting guide, that this situation could be during the conversion process, it says we need to get logs and escalate the case.
Anyone have a suggestion ?

Mary,
this issue pertains to either not receiving a SIP invite to start recording, or not receiving the actual RTP from the phone. More than likely it is not receiving a SIP invite. Check the (WFO 9.0 "Recordserver.dbg") or (WFO 10.0 "Ctiservice.dbg") logs , look for INVITE, it should tell you if you received it or not.
Example of a good SIP invite:
SIP: IN|INVITE sip:[email protected]:5060 SIP/2.0|6156255c|10.192.252.36:32880->10.32.2.66:5060|Call-ID: [email protected]|From:
Example of a BAD SIP response:
type=Network Recording,person=140]] call CiscoCall[Call[2:20211600];ConnectionId=31651532] should have received SIP but didn't!
If you are getting a SIP invite, then check the ports between Phone and Recordserver to ensure RTP can get through.
If you are NOT getting a SIP invite, check your CUCM configuration for Recording:
here is a link to guide you.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/cmfsgd601/fsmr.html#wp1047595

Integration with Quality Management

Dear Friends,
We want to integrate DMS with Quality Management. We want to attach originals in the transactions Quality Usage Decsion (QA12 ) and Inspection lot (QA03).
I didn't found any objects for these. Is there any standard objects there. How can we bring the tab / screen for attaching / assigning DMS document in above said transactions.
Regards,
Sai Krishna

Hi friends,
Does any one can clear my doubt.
Shall I know the difference between "service for object" (for certain transaction availble on top left corner) and DMS link (thru customization adding Object link ). Sall I know the advantages / disadvantages in both cases.
SAP didn't given DMS link for all certain transactions like QA12 . In that case can we allow the users to use this functionality for certain transactions like QA 12 thru authorization.
When we are using DMS, how to restrict the users not use this.
I do understand that we can create new objects and assign to DMS Doc. types. We can do it thru SE 80 or create new objects, module pools SAPLCV130 and SAPLCV140 and function module OBJECT_CHECK_XXXX (XXXX = object name).
Regards,
Sai Krishna

Cisco Quality Manager 8.5 "Domain could not be validated" error

Hi
Has anyone encountered this error when they attempt to add domain to Quality Manager?
I need to understand how I can fix this problem?
Marsha

My issue is stil not received, i hav send a document to the system team to follow for the integration. The AD configuration for QM shud be very expicit or else integration will not work. I am attachin the doc here. Let me knw if that helps.

New to quality management

hi all,
i am new to quality management. can anyone give me a guidance for familarizing quality management?

Re: QM configuration & Master data's
To start with
Refer
QM
Re: QM configuration
Re: qm configuration doc(urgent)
Quality Management (QM)
The specified item was not found.
http://help.sap.com/bp_bl603/BBLibrary/Content_Library_BL_EN_IN.htm
Regards
Sujit..

Can Quality Manager Record Calls for a Non Agent Extension

Hi ,
We have a customer running UCCX 8.x with quality manager. The customer is asking if they can record a regular extension (non-agent) with qulity manager. This extensions have no connection to the contact center , it is just a regular extension registered in CUCM,
Appreciate your quick response.
Thank You
AJ

Yes you most certainly can record non-acd lines, you can record users that are non-acd users as well. We refer to these as Knowledge Workers:
QM is not dependant on the ACD lines themselves in order to record, we record based on Device, and every line on that device can be recorded if configured to do so.
If you are simply using Server or Network recording, you just need to configure the device, and enable for BIB (Network Recording), or setup a SPAN session if doing Server recording. We will then use CTI events to record
See the Administration guide at the URL below, on page 90, Creating a Non-ACD user.
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_8x/user/guide/qm852-administrator-user-guide-cisco.pdf

Cisco Quality Management 8.5 license error

Dear networkers,
After installing the Cisco Advanced Quality Management product (from DVD) and while configuring the "site configuration setup" and after clicking on next button; we face the following error message :
"Invlaid License : The number of maximum users muste be greater than 0" (message attached)
Can you please advice ?
thanks in advance.
Cdt.

Hi haouaswajih,
Please check the below errors,
QMLC2003
Text:The maximum number of user licenses must exceed zero for the bundle
Type:Error
Add’l Info:For the specified bundle, the maximum number of users licensed must exceed zero.
Action:This should be configured by the system administrator.
QM1015
Text:Maximum number of users on the license bundle type {0} is zero.
Type:Error
Add’l Info:Maximum number of users on the license bundle type is zero.
Action:Contact Cisco Technical Support.
Reference:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_8x/reference/guide/qm852-ecd-cisco.pdf
Hope this helps.
Anand
Pls rate helpful posts !!

Quality Management - Removing old agents

Hi all,
Having an issue with Quality Management. Is it possible to remove to remove an agent that is no longer active from the Quality Management system? I notice that the admin docs for QM say that once an agent has been configured they can't be removed, just unlicenced. The problem we have is the reports in Quality Management Desktop still list this agent. The agent in question has been removed everywhere else in the system (CUCM, UCCX etc) but is still appearing in QM. Is this the expected behavior, or are we doomed to have an ever increasing list of inactive agents?
Thanks in advance,
Jason

Hi
Well - the recordings are uploaded on a schedule, yes... the schedule basically says 'at off peak hours, that I have defined, upload at a high rate', and 'during peak hours that I have defined, upload at a limited number of recordings per hour'.
There's no guarantee that the upload won't overload your agents' web connection while it is uploading, even though there will be fewer uploads per hour.
In theory you could disable in-hours uploading and rely on out-of-hours/off peak times to get the recordings uploaded. However it would be difficult to enforce that people at home will leave their PCs running and connected in the evening to upload the recordings.
In terms of support; the manual for 2.7 suggests VPN software clients are not supported:
Remote Agent RequirementsAgents who do not work onsite are supported in these situations:■They connect to the network via a Cisco 831 or 871 router and use a supported IP phone.
In previous versions (pre 2.6), IP Communictor was not supported for remote workers.
Finally, if you do go down this route there are no guarantees that you will get good service/voice quality. You will probably be at the mercy of as many different ISPs as agents, and that's not a position I'd want to be in as either you or one of your contact center customers...
Regards
Aaron
Please rate helpful posts...

Create Quality Management view for a Material in background mode

I want to know if there is a way to create a Quality Management View (Quality Management tab) on Material Master (material already extended to plant ) in background mode.
The requirement is to add inspection setup data for a material extended to a particular plant in background. I tried using 'BAPI_MATINSPCTRL_SAVEREPLICA' to add the data and it works perfect as required. Now the problem is this BAPI is creating the inspection setup data only for the material which has QM tab in MM02 for e.g. I manually created the inspection setup for a Material from MM01 and then deleted it , now the BAPI works fine for this material because when I created an inspection setup from MM01 it created the QM tab and after i deleted the entry the tab was still there with no entry in inspection setup.
I want to create inspection setup for a material which does not have QM tab.
I have to create everything is background mode. BDC is one option which I am list interested in.
Thank you for helping in advance.

Thank you for looking into my issue. I have to do the inspection setup in background without using any front end transaction.

Inspection setup in view quality management update in material master

Hi all,
We are using BAPI_MATERIAL_SAVEDATA for our material master updation.
Here one of the change in the program is to update the inspection setup in the view quality management.
Can anybody tell in which stucture of the bapi BAPI_MATERIAL_SAVEDATA i can pass the values of the inspection set up fields.If not is there any other bapi through which can be done?
Thanks in advance.
regards
Nazmul

Hi,
To deactivate the Inspection Types for materials, you can use transaction QA08.
Here use tab "Deactivate insp. type" and specify the inspection type which you want to dactivate.

Licensing Issue Quality Management 9.0 with UCCX 8.5

Hi guys,
The UCCX compatibility matrix, Cisco WFO System config Guide plus QM 9.0 installation guide all state QM9.0 is compatible with UCCX 8.5(SU3).
We have ordered QM9.0 licenses using part number
L-CCX-90-QM-L-K9=:L-CCX-90-QM-L-K9= : CCX 9.0 Quality Manager Server , 10 Seats LICENSE ONLY
I am unable to add these licenses to our UCCX server as I am getting:
Error: The Cisco Unified CCX Quality Manager Seat feature (2nd line) of xxxxx.lic has unsupported version number (9.0)
Has anyone installed QM9.0 with UCCX 8.5 and if so what licenses did you have to purchase?
Thanks!

I have not done this yet, I was looking into getting the license to do same you are doing. Thanks for the heads up. I will wait to see outcome of your attempt.
My main drive to go to 9.x is to get IE9 32 bit support with the latest 9.x SR as I have a handful of supervisors who have Windows 7 and using it to play back recordings, etc and I'm tired of the compatibility issues and time spent on their PCs to keep it running after they do other updates, etc. Was hoping 9.x with the IE9 and 32 bit support would help with those headaches.

Is Quality management module required to be used for vendor evaluation?

Hi,
There is vendor evaluation functionality in MM. Is use of quality management module is mandatory for this? I wish to track the performance of vendor regarding quality (How much he has supplied, out of which how many are accepted and how many are rejected). Can I get this report without using QM?
Thanks in advance,
Satish

you can enter Quality results manually in vendor evealuation, so QM is not necessary for this, however with QM you can get the scores semi-automatic and automatically.

Function module for Mass uploadnotifications in Quality Management

Hi Experts,
I need function module for quality management which MASS UPLOAD THE QM NOTIFICATIONS.
Thanks

Hi,
For updation use BAPI_QUALNOT_ADD_DATA.
Hope it helps.
Regards
Hiren K.Chitalia

SAP TechEd 2011- Data Integration and Quality Managment Sessions

Looking for answers on "Data Integration and Quality Management," check out the related educational sessions at SAP TechEd 2011 ([Las Vegas|http://bit.ly/qE0dZs], [Bangalore|http://bit.ly/oVdGsM], [Madrid|http://bit.ly/rnSNOT]). [Register today|http://www.sdn.sap.com/irj/scn/sapteched]!

Hi,
you must check in sap teched site and register it, the link as below
[SAP Teched Banglore 2011|http://www2.sapevents.com/SAP/TechEd2011Bangalore/index.cfm?fuseaction=agenda.sessionCatalogueHOS&view=overview]
Thanks,
Jansi

Quality Management SRND or Docs?

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