Quality Manager Deskop application recording tab

Dears, I have installed a Quality Manager, a contact centre, and a CUCM, and i have the following problem:
While running the quality manager Desktop application, I can see recordings in the archive tab for all agents, but on the recording tab i can only view some of them:
I checked the troubleshooting guide, and i noticed the following problem:
Problem:
In QM Desktop, an agent's recordings show up in the Archives tab but do not appear on the Recordings tab.
Solution:
The agent is not part of a workflow. Agents must be part of a workflow in order for their recordings to appear on the Recordings tab. Their recordings do show up on the Archives tab as long as archiving is enabled.
In my case i am assigning a team to a group, and the same team is assigned to the workflow. And the recordings of some agents of this team are seen in the recording tab while others are not. When i go to the workflow i see that the team is assigned to the workflow, my question is that how can i check that each individual agent is a part of the workflow?
And how can i make all agents appear in the recording tab?
Please help,
regards,
Moustafa

Hi JT,
Thanks for the reply, but actualy it was me (Regi) who ask the questions
I have a few questions about your reply :
a) Recording desktop logs in WFO_QM\logs (im assuming this is endpoint recording) to see if those recording are tagged for both Quality & Archive reason. If its not marked for Quality then you'll need to check your configuration again.
Q: Yes I'm using endpoint recording. Do you know what log file and entry I should look for ? Because there are some different log files and each contains a lot of entries. Or can you lead me to a guide in Cisco about this ?
b) If its marked for Quality, check ProgramFiles\CommonFiles\SQM\recordings\daily to see if there are any files (*raw) in there. The file size should be increasing when the recording is on going. You should only see current day recording files.
Q: Is the files for Archive Recording should the appear in this folder ? Because right now I'm away from the server and still haven't got the chance to check on this.
c) By default, the recording files should be transferred into storage location at 6pm each day (default location ProgramFiles\CommonFiles\QM\recordings\audio). If the recording files are not in this folder, then it will not appear in the Recording tab. There could be an issue with the uploading process
Q: The recording files exist only in the audio folder but not in the video folder (FYI, I also configure QM for Screen Recording).
Thanks again for the help, JT.
Regards,
Regi

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Best Regards.
Tony.Ye

Hi James
I've done an RSPAN deployment with UCCX recording which I presume will have similar gotchas...
The only issue I had was that I ham fisted an RSPAN config in that SPANned the VVLAN on all the edge switches. My mistake was that I didn't exclude the uplink ports, and these switches were stacked, so there was a lot of packet duplication initially (sounds like 90s dance music time stretching).
If you ensure you SPAN ingress only on all the endpoints (i.e. phones, and gateways) and then exclude any ports where traffic might be seen a second time (e.g. switch uplinks), and then filter for the voice VLAN you should be OK.
This deployment was a routed LAN with different subnets on each edge stack but this worked OK with everything running through a single RSPAN session back to the server.
I've not had the good fortune to have to do this more than a couple of times, and I've not done it for AQM - but assuming that SPAN/RSPAN are supported along with the video recording part running on the endpoints I don't see it being too different as they seem to be written by the same people.
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Aaron

Cisco Quality Management: 8.5.2.18. Recording only one agent.

Good day! There are a cluster of two CUCM (8.5.1.13900-5), UCCX (8.5.1.11004-25, Licence – Enchanced), Cisco Quality Management (8.5.2.18), Cisco IP Comunicator as agent's phone (using SCCP for a registration) at the deployment. When I login in the Cisco Unified Workforce Optimization, I see only one of agent's recording, although I see four agent who are configurated at Quality Administrator Managment . I noticed the only one of difference among the agents. It's the field "Name Dialing" at User Configuration of CUCM (I reckon it doesn't matter). But possibly I need to set a configuration at local computers agents. When I tried to fix the my issue and I couldn't find the Device name for JTAPI user at CUCM. I add the Device and I have a question. Do I have to add only Device or CTI as well? I attached the screenshot "JTAPI". It is the configuration of application user at CUCM. Could you help me with recomendations for fixing this issues?

Hi
My first suggestion would be to look at your AQM config. AQM uses CTI as well, and may be set up with a different user for JTAPI.
I typically set AQM and UCCX to use the same user (the one specified for RM-CM in UCCX) so that if an agent works for UCCX, he will work for AQM - for JTAPI at least.
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Aaron

Quality Management v9 - Recording file is .spx and size of 0 kb

Guys,
I have theses versions here :
CUCM v9.1.2
Quality management 9.0.1.57
UCCX 9.0.2.11001-24
Desktop are connected on the PC port of the phone !
I want to do the desktop recording and I have an issue where the storage location contains only .spx files that are empty with 0 bytes.
Here is the troubleshoot I did :
From the Recording interface I can see all the conversation but I can't play it.
If I use wireshark I can see the RTP on the destop, I can convert it and listen that RTP stream..so the stream is going to PC
If I run the QMDump on the desktop of the agent I see the G711 Ulaw which is good but I can't find Skinny hearts beats ( logs of QMdump Attatch ).. I rebooted the phone but still..
I see on the troubleshooting guide, that this situation could be during the conversion process, it says we need to get logs and escalate the case.
Anyone have a suggestion ?

Mary,
this issue pertains to either not receiving a SIP invite to start recording, or not receiving the actual RTP from the phone. More than likely it is not receiving a SIP invite. Check the (WFO 9.0 "Recordserver.dbg") or (WFO 10.0 "Ctiservice.dbg") logs , look for INVITE, it should tell you if you received it or not.
Example of a good SIP invite:
SIP: IN|INVITE sip:[email protected]:5060 SIP/2.0|6156255c|10.192.252.36:32880->10.32.2.66:5060|Call-ID: [email protected]|From:
Example of a BAD SIP response:
type=Network Recording,person=140]] call CiscoCall[Call[2:20211600];ConnectionId=31651532] should have received SIP but didn't!
If you are getting a SIP invite, then check the ports between Phone and Recordserver to ensure RTP can get through.
If you are NOT getting a SIP invite, check your CUCM configuration for Recording:
here is a link to guide you.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/cmfsgd601/fsmr.html#wp1047595

Quality Manager no record the calls.

Hi everyone
I'm Deploying a Recording QM solution and it does't record the calls.
I'm using a Network Recording enviroment with CUCM 8.6, CCX 8.5(su4) and QM 8.5.2.18
I've followed the QM Configuration Guide and the CUCM monitoring a recording configuration guide to setup the QM.
Postinstall process was good, without any errors.
Agents have basic license, and workflow is configured.
I can see RTP packets coming from Agents pohones on call to Windows 2008 QM server using Wireshark.
But any audio files is saves in the Recording folder.
I have found some error in log files releated with SQL DB, But I checked the SQL information, and it is ok.
I have attached a RecordSErver0001.dbd error as well.
RecordSErver0001.log
2014-03-23 23:00:14:348 INFO SL4007 The Windows NT service has started.
2014-03-23 23:00:16:407 INFO SOCKET0000 <RecordService> service on port <59102> has started.
2014-03-23 23:00:16:469 INFO MS0001 Socket service has been started.
2014-03-23 23:00:19:932 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:00:23:630 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:00:51:959 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:00:55:657 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:01:24:017 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:01:27:699 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:01:56:075 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:01:59:757 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:02:28:118 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:02:31:784 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:03:00:176 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:03:03:724 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:03:32:131 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:03:35:766 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:04:04:158 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:04:07:808 INFO QM0001 Unable to retrieve 'recording storage location' with error '-1'. Retries will occur automatically.
2014-03-23 23:09:43:225 INFO STD0004 Client <Primary_CTI> connected to service at <10.10.10.5>.
2014-03-23 23:27:01:859 INFO CTI0001 An error was received from the QM CTI Server for client with MAC address '': 'Provider Down.'
ctiservice.log
2014-03-23 23:04:44,578 INFO QMCT0000 Server is listening at port <52102>.
2014-03-23 23:04:50,022 INFO QMCT0000 Opening JTAPI Provider Primary='10.10.10.2' Username='QM'...
2014-03-23 23:04:52,471 INFO QMCT0000 SQM CTI Service ready.
2014-03-23 23:05:49,006 INFO QMCT0000 Client Connected <10.10.10.5>
2014-03-23 23:05:49,053 INFO QMCT0000 Sending Response <10.10.10.5>: Head[26,158,1]InvokeId=1;StatusCode=0;StatusText=OK;StatusMemory=0,0439;StatusThreads=0,0033;<
2014-03-23 23:06:14,590 INFO QMCT0000 TimeoutTimer[HeartbeatTimer] Timeout Items=0 - FreeMem=4784304 TotalMem=16252928 MaxMem=259522560.
2014-03-23 23:09:43,225 INFO QMCT0000 Client Connected <10.10.10.5>
2014-03-23 23:09:44,223 INFO QMCT0000 Sending Response <10.10.10.5>: Head[26,158,1]InvokeId=1;StatusCode=0;StatusText=OK;StatusMemory=0,0446;StatusThreads=0,0033;<
2014-03-23 23:09:44,239 INFO QMCT0000 <Agent[type=Network,dev=SEP000C298D44C2,ip=10.10.10.5,id=1.PC2]> created successfully.
2014-03-23 23:09:44,254 INFO QMCT0000 <Agent[type=Network,dev=SEP000C298D44C2,ip=10.10.10.5,id=1.PC2]> registered successfully.
2014-03-23 23:09:44,254 INFO QMCT0000 <Agent[type=Network,dev=SEP000C290478A3,ip=10.10.10.5,id=1.PC3]> created successfully.
2014-03-23 23:09:44,254 INFO QMCT0000 <Agent[type=Network,dev=SEP000C290478A3,ip=10.10.10.5,id=1.PC3]> registered successfully.
2014-03-23 23:09:44,270 INFO QMCT0000 <Agent[type=Network,dev=SEP000C29B5DB52,ip=10.10.10.5,id=1.PC1]> created successfully.
2014-03-23 23:09:44,270 INFO QMCT0000 <Agent[type=Network,dev=SEP000C29B5DB52,ip=10.10.10.5,id=1.PC1]> registered successfully.
2014-03-23 23:15:43,039 INFO QMCT0000 Client Connected <10.10.10.5>
2014-03-23 23:15:43,039 INFO QMCT0000 Sending Response <10.10.10.5>: Head[26,158,1]InvokeId=1;StatusCode=0;StatusText=OK;StatusMemory=0,0476;StatusThreads=0,0033;<
2014-03-23 23:27:01,859 INFO QMCT0000 NT Service requested shutdown <QM CTI Server[Configuration[10.10.10.5:52102][30,3]][running=true]>
2014-03-23 23:27:01,859 INFO QMCT0000 Shutting down request handling...
2014-03-23 23:27:01,859 INFO QMCT0000 Server no longer listening on port <52102>.
2014-03-23 23:27:02,124 INFO QMCT0000 Request handling shutdown complete.
2014-03-23 23:27:02,124 INFO QMCT0000 CTI Service shutdown complete.
2014-03-23 23:27:03,372 INFO QMCT0000 VERSION INFO: <Quality Management - ctiservice>: Version <8.5.2.18>
2014-03-23 23:27:03,372 INFO QMCT0000 NT Service requested start.
2014-03-23 23:27:03,856 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:27:03,856 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:27:33,886 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:27:33,886 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:28:03,947 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:28:03,947 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:28:34,008 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:28:34,008 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:29:04,054 ERROR QMCT2006 Cannot load configuration from Data API Service.
2014-03-23 23:29:04,054 ERROR QMCT2000 Could not retrieve configuration <Cannot load configuration from DB.>. Retry in <30000> ms.
2014-03-23 23:29:32,758 INFO QMCT0000 NT Service requested shutdown <null>
2014-03-23 23:29:32,773 INFO QMCT0000 CTI Service shutdown complete.
dbproxy.log
14-03-23 22:02:05,442 INFO QMDP0000 VERSION INFO: <Quality Management - dbproxy>: Version <8.5.2.18>
2014-03-23 22:02:05,442 INFO QMDP0000 NT Service requested start.
2014-03-23 22:02:05,894 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:02:05,894 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:02:35,924 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:02:35,924 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:03:05,954 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:03:05,954 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:03:35,984 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:03:35,984 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:04:06,015 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:04:06,015 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:04:36,045 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:04:36,045 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:05:06,075 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:05:06,075 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:05:36,105 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:05:36,105 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:06:06,135 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:06:06,135 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:06:36,165 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:06:36,165 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:07:06,195 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:07:06,195 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:07:36,225 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:07:36,225 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:08:06,255 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:08:06,255 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:08:36,285 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:08:36,285 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:09:06,315 ERROR QMDP2001 Unable to load database connection properties from Data API Service
2014-03-23 22:09:06,315 ERROR QMDP2003 Could not initialize RequestManager. Verify DB connection information is correct. Will retry in 30000ms.
2014-03-23 22:09:36,626 INFO QMDP0000 Server is listening at port <52103>.
2014-03-23 22:14:42,839 ERROR QMDB2001 SQM database execute failed: The INSERT statement conflicted with the FOREIGN KEY constraint "EventAudit_person_FK". The conflict occurred in database "SQMDB", table "dbo.Person", column 'id'..
2014-03-23 22:16:06,845 ERROR QMDB2001 SQM database execute failed: The INSERT statement conflicted with the FOREIGN KEY constraint "EventAudit_person_FK". The conflict occurred in database "SQMDB", table "dbo.Person", column 'id'..
2014-03-23 22:16:11,431 INFO QMDP0000 NT Service requested shutdown.
2014-03-23 22:16:11,431 INFO QMDP0000 Server no longer listening on port <52103>.
2014-03-23 22:16:11,431 INFO QMDP0000 DB Proxy shutdown complete.
mana.log
2014-03-23 23:25:42,626 INFO MANA0000 Running polling diagnostic...
2014-03-23 23:26:01,799 ERROR QMMN2016 Unexpected error while getting call data for CM task.
2014-03-23 23:26:01,908 INFO MANA0002 Notification: <2014-03-23 23:26:01 QM1000 [CATASTROPHIC] Mana no pudo conectarse a Quality Management CTI Service (10.10.10.3): RECHAZADA>
2014-03-23 23:26:01,908 INFO MANA0000 Polling diagnostic finished.
Any aideas?
Thank you

Did you ever get this resolved? This product is horrible. I fix one thing and then another is broken.

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We have a customer running UCCX 8.x with quality manager. The customer is asking if they can record a regular extension (non-agent) with qulity manager. This extensions have no connection to the contact center , it is just a regular extension registered in CUCM,
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QM is not dependant on the ACD lines themselves in order to record, we record based on Device, and every line on that device can be recorded if configured to do so.
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http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_8x/user/guide/qm852-administrator-user-guide-cisco.pdf

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Regards,
Jonathan

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Recording IssuesThis topic explains how to diagnose and resolve problems that occur with contact
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Calls for devices configured for Network Recording drop when you try to conference
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Symptom. When you try to transfer or conference a call and one or more devices on
the call configured for network recording, the transfer or conference fails and
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Cause. Cisco Unified CM does not support codec changes for devices that are
configured for call recording. The codec must remain the same throughout the life
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used before the conference completes.
Solution. Update the Cisco Unified CM configuration to ensure that no codec
changes occur for network recorded devices.

Quality Management During Goods Receipt (Inspection Lot)

Hi all,
>>>>>>>>>>>>
REQUIREMENT
<<<<<<<<<<<<
I have a requirement that i need to write an interface program which will receive a file from external agency (manufacturer) and process goods receipt until inspection results. The following steps need to be taken care of;
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>>>>>>>>>>>>
INFO NOW
<<<<<<<<<<<<
Inspection lot can be created from MIGO directly by SPRO config and MM master data maintenance.
>>>>>>>>>>>>
DONE
<<<<<<<<<<<<
Called BAPI to create Equipment.
Called BAPI to create Goods Receipt.
Inspection Lot Settings to create lots during MIGO
1) New Inspection Type Created as SG1 at SPRO->QM->Quality Inspection->Inspection Lot Creation->Maintain Inspection types. The maintenance is a copy of type 01.
2) Assign Inspection Type to Lot Origin at SPRO->QM->Quality Inspection->Inspection Lot Creation->Maintain Inspection Lot Origins and Assign Inspection Types. SG1 is maintained against lot origin 01 with variant 01.
3) Set Default values for SG1 at SPRO->QM->Quality Inspection->Inspection Lot Creation->Define Default Values for Inspection Type with parameters same as for 01.
4) In Material master for the record set the inspection setup in the quality management tab. put SG1 as active and preferred. Also set Post to insp Stock, Insp with task list, Auto Assign, Skips allowed, Serial Numbers poss, Control Insp lot as For each Material Doc Item.
I have to kow how to select the Inspection Plan for the lot and thus set the status of lot to released and get it ready for results.
I also have BAPI ready for Inspection Result.
>>>>>>>>>>>>
TESTING
<<<<<<<<<<<<
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For your info, I am working mostly on Utilities and so do not have much idea about the quality management stuff.
>>>>>>>>>>>>
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deleted

Create Quality Management view for a Material in background mode

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I have to create everything is background mode. BDC is one option which I am list interested in.
Thank you for helping in advance.

Thank you for looking into my issue. I have to do the inspection setup in background without using any front end transaction.

Blank Screen in Import Manager under Import Status Tab

Hi Experts,
Problem: Blank Screen in Import Manager under Import Status Tab.
I have opened import manager with source file(excel & xml) and i have also did mapping from source fields to destination fields and also seleted display/key field in match records tab and refreshed it. when I select Import Status tab. I am not able to see any details/status regarding the map which i have done. when i click on excute button.. the source file is sucessfully import and pop up dailogue box shown. I have also checked in Data Manager and data was visible.
But.. at Import Status Tab in import manager.. i am not able to see any details.. it is just showing as white blank screen.
If any one know the solution could you please help me out.
Thanks
Bharat

Hi Bharat,
As per New MDM Release we have to Install MDM 7.1 servers on 64 bit machine and GUI's can be installed on 32 machine, whreas if you are using MDM 5.5 Version then 32 bit machine can be used.
Now as you said that you have sucessfully imported the excel file and then you have mapped the filed after that without any error you got the ready to import screen to import the data into MDM database then processwise there is no problem as far as screens are concern i will suggest you please un-install MDM Import Manager GUI and then again install it, your problem would be solved.
If it doesnt please do let us know.
Thanks and Regards
Praful.

Inspection setup in view quality management update in material master

Hi all,
We are using BAPI_MATERIAL_SAVEDATA for our material master updation.
Here one of the change in the program is to update the inspection setup in the view quality management.
Can anybody tell in which stucture of the bapi BAPI_MATERIAL_SAVEDATA i can pass the values of the inspection set up fields.If not is there any other bapi through which can be done?
Thanks in advance.
regards
Nazmul

Hi,
To deactivate the Inspection Types for materials, you can use transaction QA08.
Here use tab "Deactivate insp. type" and specify the inspection type which you want to dactivate.

BDC for MM02 - Quality management

Hi Friends,
I need to create BDC program for MM02 with Quality Management View.
My problem is with the sequence of the QM view in MM02 for different material types as per with recording.
Kindly suggest me to resolve the issue.
Thanks & Regards,
S.Suresh
Edited by: The Rock on Nov 7, 2011 1:43 PM

Hi S.Suresh,
I would simply read table QMAT to check if material/plant has Inspection Type '01'.
Then, in case Inspection Type needs to be created, just call the BAPI_MATINSPCTRL_SAVEREPLICA FM with structure INSPECTIONCTRL properly filled-in.
If successful, then remember to call BAPI_TRANSACTION_COMMIT.
Hope this could help.
Bye,
Flavio

Quality Management Scoring

Hi All,
Can anybody explain me how the system calculates Quality score (which gets reflected in Vendor Evaluation)?.....any formula or principles etc
Is there any configuration setting the QM side which helps in controlling that score?
Requirment - It is intended that one critical defect should not be easily overcome by success on other less critical tests. Currently, it has been set in QM as such the quality score is getting 80 irrespective of pass or fail of many tests
Thanks

Hello,
The score *Goods Receipt (main criterion quality)* is calculated as follows:
1.     If a material is subject to incoming inspection, part of the delivered material is checked by the quality assurance department when goods are received against a purchase order.
2.     An inspection lot is created. After the inspection or testing, the person responsible in Quality Management then enters a result and makes a decision as to whether the material can be used.
3.     All the incoming inspection lots are stored in a file with their scores.
4.     When you run an automatic re-evaluation for a vendor, the system selects all the incoming inspection lots for the vendor that lie within the validity period and calculates the average of the scores.
The result is the vendor's score for the quality of goods received.
The *Quality Audit (Main Criterion "Quality")* score is calculated as follows:
A quality audit has taken place in one of your vendor's plants. This means that either your own company has carried out a check to determine how the vendor ensures that his products are of a high quality, or the vendor has carried out the audit himself.
1.     An audit lot is created by Quality Management. When the audit has been completed, the person responsible determines a score for this audit lot.
2.     All the audit lots are stored in a file with their scores.
3.     When you run an automatic re-evaluation of a vendor, the system selects all the audit lots for the vendor within the validity period.
4.     The parameter Quality audit is read from Customizing.
5.     If the indicator is set, the system calculates the average score for all the quality audits in the validity period. The result is the vendor's score for the quality audit.
If the indicator is not set, only the most recent audit lot is included. This then represents the vendor's score for the subcriterion.
The Evaln. QM system field on the screen for the main criterion "Quality" shows you the score that was awarded to the Quality Management system (e.g. ISO 9003 with certificate) used by the vendor. It is only displayed if the Prev. QM system field is filled in the vendor master record. The score is awarded by the QM system and is for information purposes only. Display the vendor master record to see which quality system the vendor uses. You can use the content of the field for your own program and have this score included in the vendoru2019s quality score.
Complaints/Rejection Level (Main Criterion "Quality")
The score for the subcriterion Complaints/Rejection Level is computed by the SAP component QM Quality Management and passed on to the MM Vendor Evaluation component.
If the scale for the key quality data in the QM system does correspond to the scoring range in Vendor Evaluation, the Vendor Evaluation system converts the QM data for use in the Vendor Evaluation scoring system.
The score is calculated as follows:
9.     On the shop-floor, material A supplied by vendor ACME is being processed in the course of production.
10.     If the material is OK (that is to say, no quality notifications have been entered for material A during the entire validity period), the vendor is awarded the highest score for the material (100 points).
11.     If the material is found to be defective, a quality notification (such as a rejection note or nonconformance complaint sent to the vendor) is entered.
12.     During the vendor evaluation process, the system checks whether the costs associated with the faulty delivery exceed the maximum percentage of business volume defined in the Customizing system.
In the above example, your business volume with (value of purchases from) ACME amounts to one million dollars annually. The costs associated with defective deliveries may not exceed 0.1 percent of business volume, i.e. $100,000. The costs associated with a quality notification are estimated at $500.
13.     If the costs that your company incurs as a result of the faulty materials are lower than the defined proportion of business volume, the system calculates a score between 1 and 99 points.
To do this, the system multiplies your annual business volume with the vendor ($1,000,000) by the parameter Business volume share (0.1).
The number of accumulated quality notifications (10 in all) multiplied by the cost of each notification ($ 500) is subtracted from this.
The result is divided by the annual business volume multiplied by the proportion of business volume.
The result of this is a factor which, multiplied by a hundred, gives a percentage.
This percentage indicates the quality provided by the vendor in relation to the particular material. The value 95% in the above example means that complaints or rejections involving the vendor ACME only resulted in 5% of the maximum costs allowed, i.e. the quality is very good.
Note on Scoring Range and Conversion QM - MM:
Since the minimum points score that can be obtained is not 0 (0 means "not evaluated") but 1, only 99 points are available in the range 1 to 100.
This is why the system works out how many points out of 99 the value 95% corresponds to.
The result is 94 points.
Since the bottom of the scoring range has been moved up by one point (1 point is the worst score not 0), the system adds on 1 point.
ACME therefore achieves a score of 95 points for the subcriterion Complaints/Rejection Level for material A.
14.     If the cost of defective or non-conforming deliveries exceeds the share of business volume defined in Customizing (in this case $100,000), the vendor is awarded the lowest score (1 point).
The score for the subcriterion Complaints/Rejection Level is computed by the SAP component QM Quality Management and passed on to the MM Vendor Evaluation component.
You can find this information in help.sap.com
I hope it helps!
Best Regards,
Arminda Jack

Quality Manager Deskop application recording tab

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