Quality of new build of HP Pavilion 23xi / firmware issue?

Hi. I bough one HP Pavilion 23xi one year ago and I was very impressed with the image quality. So I bought one recently, but I noticed a difference between them: when viewed from above or side, this latest one has light leaks and a not-so-uniform display of colors, which get washed out more quickly when viewed from other angles. This does not happen with the first one, and it's independant of operating system (tried on Windows 8.1 64bit and OSX Yosemite.
Is it a build quality or firmware issue?
Firmware of monitor 1: RIM111 / 2013
Firmware of monitor 2: RIM232 / 2014
Also the OSD is different between monitors - how can I update firmware RIM111 to RIM232 ?
Thank you.

Hello @bmoreira,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how the quality of your new monitor shows light leaks and not-so-uniform display of colors from different viewing angles. I would be happy to assist you in this matter!
I am providing you with some steps you can try below:
Step 1. Unplug the power cord from the back of the monitor and the wall
Step 2. Hold the power button down for at least one minute
Step 3. Plug the power cord back into the monitor and then into the wall outlet
Step 4. Press the Menu button on the monitor
Step 5. Navigate to the Factory Reset option and select it
Step 6. Try a different cable connecting your monitor to your computer
If the above steps did not resolve your issue you can try the monitor on a computer or other device to see if the issue persists. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you for posting on the HP Forums. Have a great day!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Similar Messages

Pavilion 23xi Video issue

Everything was perfect with my monitor until I turned on my computer this morning and immediately noticed there was something different. My monitor is only 7 months old and I have no idea what could be the cause of this. I have this picture up with a bunch of new tabs open so you can see what I mean. The far left being the worst and the far right being how it's supposed to be. Besides it being a bit darker/green on the left, there are also horizontal lines. Any help would be greatly appreciated.
Edit: Here's an imgur link for the screenshot since this one doesn't seem to be maximizable. http://imgur.com/w6zuY8U

Hi GWC27,
Welcome to the HP Forums!
For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are seeing colored horizontal lines on the right side of your display. Here is document to assist you with that issue.Display Quality Issues.
Please let me know if you would like further assistance.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Pavilion 23xi 23 monitor product number C3Z94AA - Pink color screen

This EXACT thing just happened to me.
Prior to calling HP support, I searched google and found several incidences of this problem.
I also did EXTENSIVE troubleshooting per instructions found on HP forums prior to calling.
And of course this monitor went out of warranty a couple of months ago - only a 1 year warranty???
I tried the using the motherboards graphics card (VGA) and also tried DVI, VGA & HDMI on the Nvidia Geoforce GTX670- all had the same issue with this monitor using different cables and connections.
I connected another monitor I have (Samsung) and it's displays great without problems.
Tried on both Windows 7/64bit & Windows 8 with all current drivers (checked to see if there were new ones)
This monitor Pavilion 23Xi even shows the discoloration and ghost icons when NO cable is connected to the computer and the monitor is just powered on??!!!
Even though I did all this troubleshooting and explained all of it to the tech rep when I first called she said that she could help me for a charge, but would refund it if she was unable to fix it.
I told her no, I did not want to pay a charge because I was pretty sure after a factory reset, another monitor that works ok, trying three different connection types DVI, HDMI & VGA, two different graphics cards and the monitor doing the same ghost icons/discoloration when it was not even connected to a computer - that is was the monitor.
She put me on hold and said that she got permission to troubleshoot without charging me.
We went thru all the steps I did again, powering off, trying different cables, connecting a different monitor etc and of course after all that she said it was the monitor and I would need to take it into Best Buy or some other store to see about getting it repaired.
I do not know the cost, but if its more than $50, I will probably just buy a different brand monitor that has a 3 year warranty, did not notice (slaps self) that these HP's only have a 1 year warranty when several other brands I bought previously all have 3 years... :-(
I should have went with a different brand to begin with based on my problems with HP inks, printers and prices from the past.
It just started doing this today, but is *very* annoying when you paid extra to get a higher quality image.
I just added an image of dropping to the command prompt, that shows that this HP monitor Pavilion 23xi shows ghost icons and images from previously visited pages if you look very closely.
It's really weird, like the monitor is retaining images in a buffer or memory but a reset, power off, holding down the on/off key for 20 seconds (which tech had me do) does not clear this.

Hello ytran, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that your monitor is displaying an unusual pink hue, and I would be happy to assist you in this endeavor! For the discoloration displayed on your monitor, I recommend following this document on Display Quality Issues. This should help return the resolution on your screen back to factory settings. If the issue persists, please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl I hope this helps! Best Regards

Hp Pavilion 23xi Underscanning Resolution

I recently purchased the Pavilion 23xi and I loved to picture clarity and quality, but some games such as Crysis Warhead had some image lag issues. I thought there had to be a way to fix this. I went to the HP website and searched for the 23xi and found the Pavilion 23xi driver. After the installation the monitor now underscans the visible image by about an Inch on the top, left, and right sides of the screen. This creates a black border that now spans the full length of each side. I thouhght maybe it was the Catalyst Control Center, but no scaling options are allowed (other than GPU scaling enable/disable). I then thought maybe my VGA cable was the cause, I tried an HDMI cable with no change. I then thought maybe it was the software, hooked up my laptop still no change. My last thought was that maybe a scaling option had gotten ticked on the monitor, I can see a custom scaling option for the monitor but it is not selectable in any form. Also I am running Windows 7 x64 with a Radeon HD 6970. Is there someobody who can help me correct this, please?
This question was solved.
View Solution.

You can test the display by connecting it to a notebook via the HDMI displayport output and using presentation mode to extend the display onto the monitor.
When one starts installing drivers for devices that an OS has for them in its driverstore then things start going wrong.
You really should consider rolling back the display driver installation. Go into system restore and choose the checkpoint that was created when you installed the display's driver. Once you have done that go to the Crysis forums and take a look there to see what others have done to resolve the image lag.
In the future do yourself the favor of not installing a driver for a new display, unless it is a touchscreen or another special type of display. Your Hp Pavilion 23xi display is a PnP (plug n' play) device. That means plug it in and use it. The OS will take care of installing a WHQL driver.
An example of what I mean is in the following image. I have two P n' P displays connected to this desktop PC's video card outputs. I can play any game currently on the market with this PC without low FPS or lags.
BTW, you are better off using the DVI input for games and videos and the display's recommended native resolution. Back away from the old school VGA.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

New Build Update K8N Neo4 Platinum Ultra 7125-010

I will report on the positive results of my build first. All installs went very smooth, no problems except for a bad floppy drive from the start which I did replace. I have 1 Sata hard drive on Sata controller #1. Installed XP Pro/SP2 Slipstreamed without doing the F-6 thing and had no problem with the Sata drive booting after install. I have a DVD/RW on IDE 1 as Master and a CD-Rom on IDE 2 as Master. The board is functioning very well for 5 days now. My only disapointment with this board, is the onboard sound. This is supposed to be better than my old K7N2 Delta L onboard sound. I am here to say, it is the very worst sound system I have ever heard. While getting the new build setup, I had a pair of $4.00 speakers hooked up and thought it was acceptable. When I hooked the build up to the rest of my hardware, which has a pair Altec Lansing speakers that sounded great with my old K7N2 Delta L, I was very shocked. Sounds like crap. Not much volume or other settings can make it sound worth a darn. Just can not figure out how the el-cheapo speakers sounded better than a pair of quality speakers. I have fooled with settings until the lady of the house is ready to pull my plug. Other than the sound issue, I do have to say this is one incredible machine. Guess if I really want quality sound or even something close, I will have to install a sound card.
Regards; Pops'
EDIT: Open mouth and insert foot. I was not about to quite give up on getting some decent sound from this system. Opened the Nvidia Mixer Application again and started fooling with selections. On the first screen, I had choosen the " 2 Speakers Mode ". Well, I started playing with the selections there and selected " 7.1 Speakers " and that made all the difference in the world. Now it is very acceptable. I am not real picky, but just could not figure out what happened when I moved the build to my office which had the Altec Lansing speakers and it sounded like crap without changing any settings??? Long story short, I guess it pays much reward to keep picking away at the settings.
Now I can go to bed and not have that grinding on my feeble mind.
Regard's again; Pop's the pooped.

Yep,the 2T setting is much slower compared to 1T.
What I did was this,I set the top row at auto,so that covers all the cas latencies.
Somewhere below is a second option on auto,I set this at manual.and changed nothing but the 2T to 1T.
One thing to note though,when I build my system I had some nvraid complaints when booting,still after disabling them all.
It needed a cmos reset to work properly.
Also I noticed in memory section from bios two settings in the bottom row.
read preamble value
max Async latency
They were both on 6ns. Setting them on 5ns makes things a little faster but also made my windows show some error messages just out of the blue.So I kept them on 6.
Now after a bios flash without resetting the cmos they were both set at higher numbers,thus more stability at a cost of some speed.
Again I had the nvraid complaints,so I needed to reset cmos (which is commonly recommended,even by MSI) and noticed the 2 memory settings are back at 6ns.
This led me to believe the board picks this up automatically after a clear cmos.
So no need for you to change any setting in bios except for the 1T option.
You will understand what I mean when you visit this bios memory page.
On a side note,I run at stock speeds also,except for the cell menu,I use agressive timings as enabled,speeds up your ram a bit also.
Ofcourse you have to try if it works on your system since you got different memory compared to mine.
Goodluck...

Pavilion 23xi has a very bright backlight and very poor contrast

My Pavilion 23xi has a contrast like screen of cheap price netbook, may be 1:140 may be 1:100.
No any result after all attempt of ajastments:
- no when contrast =100,
- no when contast = 50
-brigtness from 35 to 55 is comfort for me
-gamma off
-dynamic contrast off and on (small difference)
-preset = text
I can see only grey screen, it is not same to black!
On this photo you can see the trouble (white balance of monitor is full correct, some blue copol is only photo's problem)
What can I do without transportation to dealer (I live in Russia, very big country for comfort technical service)
Engineer menu of HP 23xi is very poor, there is not any useful items to reduce the LED emmitance

Hi Yuriry-Spb;
I regret that you are still having difficulties.
I am sending you a link on "Display Quality Issue"click here.
If none of these steps resolved it and it is under warranty I would call technical support..
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Please let me know the results.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Why does audio stop when pavilion 23xi sleeps (using Windows 8)

why does audio stop when pavilion 23xi sleeps (using Windows 8)?

Hello again @st3lla,
I can understand the fear of messing up a computer when I first started seriously working on computers back in the early 90's I had to format and re-install my operating system twice a day for quite a while before I figured out a very important step (at least important for me), and that was after I made a change to my computer to restart it. This way if I messed something up I only had to undo one thing and not 50 because I went wild on it. lol
Anyways, do not be afraid of your computer all you need to do is learn that step, how to keep your personal items backed up and then of course how to re-install your computer back to factory and you can always start over with a fresh build.
On to your questions:
Q - What are the steps to ensure that all HP updates are done.
A - Simply review the HP Support document: Using HP Support Assistant (Windows 8) and it will guide you through the process.
Q - What are the steps to ensure that all Windows updates are done?
A - Simply review the Microsoft Support document: Windows Update: Frequently Asked Questions and again you will find answers to this question. (***Note: Do not worry if the document refers to Windows 8.1 it is only an upgraded version of Windows 8 and the steps are the same)
I am also including a Windows Support document: Install the latest Windows 8.1 Update, which will guide you through how to install the Windows 8.1 update on your computer.
And finally, to put your mind at ease I am providing you with two important HP Support documents: Backing Up Your Files (Windows 8), and Performing an HP System Recovery (Windows 8), which will provide you with all the instructions you need to backup your personal files so you do not loose them if you ever do mess up the computer, as well as provide you with instructions on how to put your computer back to how it came from the factory.
Please re-post if you require additional support. Thank you once again for your post on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Pavilion 23xi - display problems

I'm using the Pavilion 23xi Monitor. since yesterday, on the left side, there were some grids and redisch color. But the right side of the monitor displays normally. changed cable to HDMI, changed computer, but monitor still has same probelm.
what's wrong with my monitor? do I need to bring it back to the dealer
what can I do?
Thank for your reply

Hi pachmati,
Welcome to the HP Forums!
I see that you monitor is experiencing some quality issues, and I would be more than happy to help you!
Since the monitor is producing the same problem on different computers, I recommend using this document on Display Quality Issues. This should help in not only localized pixel formations on your screen, but in other areas of concern as well.
If you still see some grids with red coloration, please call our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Problem with MSI 975x Platinum based new build

I am having what looks like a familiar issue with setting up a new build PC. Spec is as follows:
MSI 975x Platinum edition MOBO
Intel Core Duo 2 e6600 CPU
Western Digital Raptor 150GB S150 16mb 10000rpm SATA drive
Corsair Memory TWIN2X2048-6400 2x1GB 240-Pin DIMM XMS2-6400 CL5
SONY DVD-RW
The problem comes when trying to install Windows XP on the single SATA drive (I don't want a RAID array - mainly as I only have 1 hard drive!).
I press F6 as instructed to install the SATA drive - I have created a disk with the necessary driver files from the MSI website.
Based on other posts I have seen I have put all the files except "txtsetup.oem" in another folder on the floppy (either "\win_XP" or "\winXP"). However I still get the same error message:
"file \x32\jraid.sys caused an unexpected error (18) at line 2108 in d:\xpspl\base\boot\setup\oemdisk.c"
I am beginning to think I can't install XP to a SATA drive. Can anyone help with this? Is there an "official" driver floppy disk I can get from MSI in exactly the right format?
Alternatively is it worthwhile buying a small standard IDE drive and installing XP to that to get me going and then install the SATA drive once XP is going? Would it then be possible to shift XP onto the faster SATA drive?
Thanks

if you using 1 sata drive you dont set it up as a raid , in the sata options set it up as ide enhanced also in this mode no need for pressing f6 just make sure that the sata is set to 1st boot hdd , if you using 1 sata and 1 ide hdd and tring to isntall on the sata disconnect the ide hdd because it will mess with your drive letters in windows ... if you goin raid ( achi mode is only for sata 2 drives with NCQ = native command queing and your drives have to support this mode ) then in the sata drives portion set it to raid ( achi if your drives support it ) in the force part set it to force gen 1 ( for sata 1 drives ) force gen 2 ( for sata 2 drives ) then you will need to set up the raid config in the intel raid config ( its the next post screen telling you press CTRL+I ) set it up reboot reneter bios set hdd priority to intel raid 0 then intsall windows but press f6 ... yes i ran it 2 ways single sata drive and now raided 80's in raid 0 ( i dont have NCQ support yet )

New Build using MSI 6600GT 256 PCI-E no Display

Hi all,
Please offer some advice and help me out please.
Just finished a new build.
Intel l775 p4 3.4 ghz on an Asus P5AD2- E Premium board, using MSI 6600gt 256mb PCI-E video card. 2gig Ram
Done plenty of AMD builds using AGP cards so this is a little different for me!
Have finished putting it all together.
Upon power up for the first time im getting no output to monitor?
card has Svideo out and two DVI conectors, im using an anoloug monitor using the DVI to anoulge converter thingy that is supplied.
Monitor just displays no input detected, monitor is fine as works on old system..
Many thanks
Andy

davidfrisby,
This thread is two years old, and no one replied.
Open up your own topic and we can go from there.

[SOLVED]New Build, no sound, Alsa unable to open slave

I've been happily using Arch on an old laptop I had lying around for 4/5 months, alongside ARM on my Raspberry Pi for a year or so. Being more than happy with it I decided to sell my 2011 i5 iMac, build a pc and hopefully learn something along the way. I mention this as it's my first build and the issue may be hardware realted, or more likely my assembly of the hardware, I've updated my sig to reflect the new parts.
The first decision I made two days ago upon putting the system together. I had two plugs, one for HD audio, another for Realtek audio, I went with the HD option. The other variable that is new to me is an audio option in the Gigabyte uefi/bios for audio which has options for enabled, disabled & auto - I've tried all three. I thought at first going with HD option may have meant sound only via hdmi, I'm using an old vga monitor, but after a little reading it seems the HD option should work with the standard audio out's on the motherboard & case too.
I've got a 3.5mm jack plugged into the line out on the back of the motherboard going to a phono connection on my stereo, I've also tried the headphone out on the front of the case, Zalman Z9.
I've installed alsa-plugins and alsa-utils. Upon running speaker-test, or speaker-test -c 2 I'm getting:
speaker-test -c 2
speaker-test 1.0.27.2
Playback device is default
Stream parameters are 48000Hz, S16_LE, 2 channels
Using 16 octaves of pink noise
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
Playback open error: -2,No such file or directory
Using aplay:
aplay piano2.wav
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
aplay: main:722: audio open error: No such file or directory
Some info:
lsmod | grep '^snd' | column -t
snd_hda_codec_hdmi 30162 1
snd_hda_codec_realtek 40772 1
snd_hda_intel 36904 0
snd_hda_codec 149633 3 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_intel
snd_hwdep 6340 1 snd_hda_codec
snd_pcm 77709 3 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel
snd_page_alloc 7242 2 snd_pcm,snd_hda_intel
snd_timer 18726 1 snd_pcm
snd 59173 7 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_hda_codec,snd_hda_intel
ls -l /dev/snd
total 0
drwxr-xr-x 2 root root 80 Dec 1 19:31 by-path
crw-rw----+ 1 root audio 116, 13 Dec 1 19:31 controlC0
crw-rw----+ 1 root audio 116, 8 Dec 1 19:31 controlC1
crw-rw----+ 1 root audio 116, 12 Dec 1 19:31 hwC0D0
crw-rw----+ 1 root audio 116, 7 Dec 1 19:31 hwC1D2
crw-rw----+ 1 root audio 116, 11 Dec 1 19:31 pcmC0D3p
crw-rw----+ 1 root audio 116, 10 Dec 1 19:31 pcmC0D7p
crw-rw----+ 1 root audio 116, 9 Dec 1 19:31 pcmC0D8p
crw-rw----+ 1 root audio 116, 6 Dec 1 19:31 pcmC1D0c
crw-rw----+ 1 root audio 116, 5 Dec 1 19:31 pcmC1D0p
crw-rw----+ 1 root audio 116, 4 Dec 1 19:31 pcmC1D1c
crw-rw----+ 1 root audio 116, 3 Dec 1 19:31 pcmC1D1p
crw-rw----+ 1 root audio 116, 2 Dec 1 19:31 pcmC1D2c
crw-rw---- 1 root audio 116, 1 Dec 1 19:31 seq
crw-rw----+ 1 root audio 116, 33 Dec 1 19:31 timer
aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: MID [HDA Intel MID], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: MID [HDA Intel MID], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: MID [HDA Intel MID], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 0: ALC892 Analog [ALC892 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 1: ALC892 Digital [ALC892 Digital]
Subdevices: 1/1
Subdevice #0: subdevice #0
The above is all without any .asoundrc in my home directory or anything in /etc.modprobe.d/*.conf
From the wiki I've tried putting
options snd slots=snd_mia,snd_hda_intel
options snd_mia index=0
options snd_hda_intel index=1
in /etc/modprobe.d/alsa-base.conf, and tried reversing the 1 and 0, both 0's, both 1's to no avail.
I've tried a few variations in .asoundrc based on the wiki example with no luck.
I'm lost, this is the first time I've had sound issues with linux and I'm really not sure if it's rooted in the hardware, my first attempt at building a pc or a simple alsa config issue.
Googling for unable to open slave in alsa seems to bring up mainly conflicting programm issues whic I don't think is my issue as I have no sound at all.
*edit*
perhaps this should be in newbie corner? my linux sound knowledge is definitely newbie status.
Last edited by Proinsias (2013-12-03 23:22:48)

Solved, not sure where I was going wrong in my initial attempts but a simple .asoundrc has my speakers singing. Could have sworn this was tried to death in the first half hour or so, oh well.
On the plus side I spent my lunch hour today getting a rough idea of sound on linux and alsa preparing for a fight with my new build, ten minutes after booting up the new machine on my return home & all is well.
pcm.!default {
type hw
card 1
ctl.!default {
type hw
card 0

New line at a new build

Hi
On the 18/2/14 I ordered a new line and bb package to my new build property. My current Infinity 2 services were terminated on the 28/2/14 and I was given the standard 4 week wait to be connected back up again but on standard ADSL broadband as Infinity didn’t come up on the system yet (which it now does btw).
Everything was setup for the 27th March, I took the day off as holiday and no engineer turned up even though I was sent numerous txts and emails saying they would. No one contacted me and I got no explanation why this occurred. I rang up the next day and was told about some Openreach work that hadn’t been completed. Another update today and its now scheduled for completion on the 15/16th April so I assume I might be able to reschedule then if its completed.
That will mean 8 weeks without a phone line or bb yet I am continually charged (like I’m still living at my old address) for services I can not use at all. On the 3/3/14 a full payment was made, then on the 21/3/14 another which had discounts for line rental (I make an annual payment) which came out in £1.98 credit, but the breakdown of the bill has a charge for £25 for Infinity 2 to begin with which I don’t even have. I would of thought that as I have no services what so ever I should only be given credit each month for the line rental I have already paid for.
If possible could some one please check my order as I would like a refund for what I cannot use and terminate any further payments until my services have been installed (which could be anyone’s guess knowing Openreach timescales). I have no use of BT WIFI or BT Sport and as nothing is within my range.
Regards
Chris

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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NO LINE!!! NO HELP! NO DUCTING NEW BUILD HOUSE

So here goes . , my ongoing unlimited stress with bt
27 july ordered bt
closest visit? 23 august!!!!! WHAT A JOKE
wait till 23th bt was suppose to turn up between 1-6pm noone turned up noone called to say they wasnt turn up.
called them up for them to tell me there was a fault in my line? i dont even have a line connected!!!
they also tell me i didnt need someone to come out because the work inside the house was complete and all they had to do with flick a so called switch in the exchange! but yet they booked a appointment and it took them over 4 weeks for them to notice this even after i told them it was a new build with all new fitted bt installed inside and going outside the house into the ground!more wasted time and hassle!
got told it will be connected within 24 hours and i have to wait till 8pm on the friday before calling back , so i ask what time does call centre close friday , get told 10pm ok i said if not connected by 8.01 i will call back after being hung up on and sent to 3 different people i got that so come 8pm friday no connection no line so i call bt back ( ON A MOBILE!!) and what the heck there closed FALSE INFORMATION AGAIN
come saturday i call them again to be passed from pillow to post spending over 3 hours on the phone to them!!!!!
i eventually get through to a manager who tells me the builders need to confirm they have installed the ''' duct'''' so called outside the house. this one manager was the one i spoke to on friday who said he would call me on satursday at 11am. which he never called, in fact he never bothered to call untill come near on 5pm after being on hold and on the phone for over 3 half hours he come through from someone transfereing him as he was the manager on call that day, little to say he was very shocked to have caught me yet again!!!!, where he then went into what his job was and it wasnt stretching to deal with me or my issue as he is very busy! being the manager of not doin the jobs he says i assume!!!!
right so heres a problem i can solve our builders are still building new propertys close to mine so i contact them and approach and they confirm all the work is done, so i relay this back to bt who tell me the order is now goin through and will up and running within 24 hours.
so i then have to wait untill tuesday because of the bank holiday , yet again more calling more transfering here there and everywhere hours and hours pass on the phone
i get back in touch with another manager who tells me that the line will be connected as soon as he has contacted open reach to get someone to turn the line on! wooohoo i think where getting some where
NOOOOO i then recieve another call telling me open reach cant do any work on the line or any work without the builders contacting them , eve though i have already confirmed it with all of them
come friday 31st september i receive a call saying the builders have confirmed the work and the work will be carried out and i should be connected very soon,
no connection as of monday so i call for a update...
get through to another person who has took all my details but has no idea what is going on and just telling me they understand how im feeling!!!!. who then passes me from manager to manager then to faults, then to accounting then finally to contracts! the guy didnt know who i was why i was put through but got through to open reach who told them the line would be connected working via wednesday ...
wednesday comes and yet again there is no connection no line NOTHING,
i call back up yet again ON A MOBILE to find now that no work will be done no work has been done!
they have no idea who called me to tell me the builders had confirmed it and no idea about the line other than it will not be connected without confirmation from the builders on ducting..
the finall words for the call was that i had to wait another '''24 HOURS''' For an update on open reach connecting the line , his words was just 24 hours for us to get the update and i promise you we will know more
someone is suppose to be calling me back from never land that never calls so i wont hold my breath.
i have NEVER in all my life been messed about by any company as bad as bt has let me down, i cannot trust anything im being told as they keep saying then taking it back and changing it, all i get is im so sorry i understand or, well i dont know why they have told you that or i cant see that or anything like that!..
im at the end of my wit patience and sanity, please if someone can get my line connected please help because im at a right loss with no phone and appointments and calls i need to make
thank you

Hi misscheryl1987,
Did you get my email on the 14th?
When I spoke with the engineers' department originally, they confirmed that work would start on the 28/09 but may take up to Monday 01/10 for the line to activate, depending on the amount of work required.
At the moment I am unable to get more updates but I will chase up on Monday when the department I need to speak to is open again.
Stephanie
Stephanie
BTCare Community Manager
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External HP Pavilion 23xi monitor cuts off laptop audio

I want to use my HP Pavilion 23xi monitor as an external monitor for my laptop (Sony Vaio, Windows 7). The laptop only has an HDMI connection, so I used an HDMI cable to connect it. The HP monitor works fine, but when it is connected, it cuts off all audio output on the laptop. There is no sound from the internal speaker on the laptop, or from the headphone connection.
If the HDMI connection automatically takes over the audio output, surely there should be at least a headphone socket on the PC? I can't change the connection type, as the laptop only has HDMI for an external monitor. Is there any configuration change that will fix this?
This question was solved.
View Solution.

Hi,
As you mentioned, the HDMI sound may take over sound, disable HDMI sound may help. Pleae try:
Right click the speaker icon
Select Playback devices
Right click HDMI sound and disable it
Regards.
BH
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.itl file is locked error after installing new build - iTunes won't open

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Even after uninstalling the .itl file remained in my itunes music folder. I deleted this file after uninstalling again and then reinstalled and the issue was resolved.

Quality of new build of HP Pavilion 23xi / firmware issue?

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