Quality of Service :Qos from Cloud Console 12.1.0.4

Hello,
After install a two node RAC  with 12.1.0.2 and a Cloud Console 12.1.0.4 , I'm trying to Access to the Quality of Service Management option, from Cloud GUI.
But, to choose Dashboard or other options, appear this error:
Error
:Cannot connect to Quality of Service Management Server: Error while getting remote MBeanServer for url: ormi://rac1:23792/default
Specify Quality of Service Management Credentials
Specify the credentials to connect to Quality of Service Management Server.
Is necesary start any agent?
Which will be the correct credentials? Grid user?
Many thanks
Arturo

Hi,
IT should be Enterprise manager platform,
--> Please check the OMS, Agent status,
For OMS:
export the OMS_HOME=
emctl status oms -details
for Agent
As installed user : oracle
export the AGENT_HOME
emctl status agent.
Pls try to clean shutdown and restart the OMS
emctl stop oms -all
make sure no oms process is running .. ps -ef | grep -i oms
emctl start oms..
=====
select OWNER, TRIGGER_NAME, TRIGGER_BODY from DBA_TRIGGERS where trim(TRIGGERING_EVENT) = 'LOGON';
If this returns any values, disable the logon trigger and attempt to configure again.
===
Regards
Krishnan

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