Quantum Gateway Breaking my MOCA at ONT

So I got a new Quantum Gateway router on Friday. Tried to install it and it wouldn't connect to the internet. I called support and they stated that there was an outage and new routers couldnt be activated. The tech said however, disconnect your current router to release the IP address lease. So at the end of the night, i unplugged coax and went to sleep.
The next morning I thought i would try the new router, no luck and then back to my old router and no luck.
I call support and he tries to hit reset like 10 times from his side. Nothing happens and the WAN green light on the gateway wouldn't light. He says he cannot do anything and i need a tech who would come on Monday. which would mean another day without internet. I am annoyed at this point, because nothing had changed in my house to cause issues with cable.
I go down to my ONT and the MOCA light is red. Being frustrated, I finally decide to pull the power from the ONT and put it back in. Sure enough, MOCA light goes green and voila my old router works.
I think cool, I will try the new router. I have the same problem again, a red internet light on front and no green WAN on back. And now my old router wont work anymore again. So off I got to the garage again, and pull power. Plug it back in and MOCA is back to green and the old router works.
Makes me wonder what the new router could possibly do to bust up my MOCA connection at the ONT.
Any thoughts? At this point, i will wait for the tech on Monday, but I think this is wacky.
Solved!
Go to Solution.

You did not release the DHCP lease before changing routers. It is linked to the router MAC address.
You can reconnect the first router and go into it's settings to release the lease and immediately turn it off so it does not reconnect. Then change routers the new router will pick up a new lease or you can simply turn off the new router for at least a few hours, Sometimes requires overnight, the lease on the old router should expire and the new router should pick up a new lease. Also you could call Verizon and they can release the lease for you if you tell them you need to break the lease. You probably had an inexperienced tech. When they are no help call back later and hope for a different one. Weekends and nights you usually get offshore support. Normal weekday business hours you usually get better results with a tech in the US.

Similar Messages

You can bridge the Fios Quantum Gateway Router

Long story short. I could not figure out how to disable SIP on the Fios Gateway Router and some my Intercom Video Door station in use by my Control4 uses SIP. The router was causing conflicts and Control4 advised that SIP needs to be disabled on the router. Disabling SIP is a very common answer to people using IP based video conferencing or VOIP phones. That left me with 2 choices. Get the Fios Quantum Gateway to bridge and install my own router where SIP can be disabled, or get rid of Fios and use an ISP that does not require a combo "modem"/router. I didn't want to give up on Fios so easily. My installation was new and I am happy with the uptime and performance. I spent 2 days trying to get my Fios Quantum Gateway to Bridge. I am writing this up so that someone else doesn't have to live the pain I've lived. First up, after multple days of looking, their are limited instructions on getting the Fios Quantum Gateway router to bridge. The instructions you can find are for the Actiontec router. It's "almost" the same router but not 1:1. Most step by step guides say that the steps for the Actiontec will work for a FIos Quantum Gateway. That's not inaccurate, but isn't fully accurate either. Their are steps involved in the Acitontec instructions that do not apply to the Fios Quantum Gateway. First - this link is the baseline instructions I found that mostly work: http://www.dslreports.com/forum/r27666920-How-to-Make-Actiontec-MI424WR-Revision-I-Rev-I-a-Network All credit to the authors that came before me. I didn't discover these steps. I hijacked them and tested them with some revisions for a Fios Quantum Gateway router. I take not credit or responsbility for any action you take based on my post. It "works for me" and continues to work after 24 hours. My please note that I am using Coax/MoCa from the ONT to the Router and that Ethernet was not an option. I am going to repost the steps verbatim, but add some notes along the way where my experience was different in bold. I highly recommend you read the entire thing one time before starting with the step-by-step. You can replace the word Actiontech with Quantum Gateway in the below. Their are subtle differences in termonligy between the Acitontec and the Quantum. If you see a step in the guide and can not follow because your Quantum doesn't have the same display, you must find the nearest equivelement or ignore it entirelly. First get your Router and Actiontec set up like so: ONT -> Coax -> Actiontec Coax Port -> Actiontec LAN Port 1 -> My Selected Router WAN Port. Unplug the cable from the WAN Port, but keep it nearby. I was actually in LAN Port 1 on the Quantum Gateway but I don't think it will actually matter.
Now we need to obtain the WAN MAC address of each Router device.
For the Actiontec go to: Top Menu – Advanced – MAC Cloning – Set Mac of Device – Broadband (Coax). Here you should see the MAC Address, write this down on a paper or something. This is critical. You need to do this. Without the clone, I was unable to bridge. Note that I did not have to STAY cloned. I just had to clone until the lease expired even though I believe I had released the IP successfully. For your own router: You need to look this up yourself. The ASUS RT-N56U (w/ custom firmware) has a spot that just displays my WAN MAC address for me. I'm using an EdgeRouter from Unfi. Nobody can help you here except the forums for the router you are using because how you do this is different from router to router (generally speaking.)
Once you have both of these pieces of information, it is time to start.
1. Hardware Reset Actiontec Router I wouldn't do this. I didn't. I would actually save a copy of the configuration you have on the router before going any further, in case you have to hardware reset and restore your router.
2. Log into Router using [ admin/password ].
3. Change admin login info and set a different password. There should be a link on the side.
4. Top Menu – My Network – Side Menu – Network Connections – Network (Home/Office) – Settings – IP Address – Setto 192.168.x.1 where x is not used on your LAN – Apply
*NOTE*: Upon changing the default gateway IP of the Actiontec from 192.168.1.1 to 192.168.x.1, you will need to [ ipconfig /release ] and [ ipconfig /renew ] from Command Prompt, so your computer can quickly reconnect to the Actiontec. I changed this to 192.168.0.5 because my DHCP starts at 50. The Fios default is 192.168.0.1 and not .1.1.
5. Log back in to Actiontec router with new IP and new password you previously set.
6. Top Menu – Wireless Settings – Side Menu – Basic Security Settings – Wireless Off – Apply 7. Top Menu – Firewall Settings – Side Menu – General – Minimum – Apply
8. Top Menu – My Network – Side Menu – Network Connections – Advanced 9. Top Menu – My Network – Side Menu – Network Connections – Broadband (Coax) – Settings – Release – Apply
*NOTE*: If your IP address is not released properly you will need to wait 2 hours for your lease to expire or you’ll need to call Verizon Tech and get them to restart your system.
10. Broadband (Coax) – Settings – IP Distribution – Disable – Apply 11. Broadband (Coax) – Settings – DNS Server – No DNS Server – Apply 12. Broadband (Coax) – Settings – IP Address – No IP Address – Apply
13. Top Menu – My Network – Side Menu – Network Connections – Network (Home/Office) – Settings – IP Distribution – Disable – Apply 14. Network (Home/Office) – Settings – DNS Server – No DNS Server – Apply 15. Network (Home/Office) – Settings – UNcheck Box to Left of Wireless – Apply
*NOTE*: The old guide will tell you to uncheck the box to the left of “Coax” here. Unfortunately, in the Rev. I, Ethernet and Coax are stuck together as “Ethernet/Coax” and you can’t split the two. If you uncheck the box to the left of “Ethernet/Coax”, you will lose connection with the Actiontec Router and you will be forced to hard reset and start all over again.
16. Network (Home/Office) – Settings – Check Box to Left of Broadband (Coax) – Apply 17. Network (Home/Office) – Settings – Check STP Box to Right of Broadband(Coax) – Apply The Quantum Gateway didn't have an STP box to uncheck. I ignored this step with no adverse effects. 18. Network (Home/Office) – Settings – Network – Broadband Connection – Apply
19. Top Menu – Advanced – MAC Cloning – Set Mac of Device – Broadband (Coax) Using the information you gathered at the beginning: a. Set the WAN MAC of your selected Router to the MAC address listed here. b. Set the Address here to the WAN MAC of your selected router that will be connected to the Actiontec to avoid conflicts.
20. Plug the cable from Actiontec LAN Port 1 to your Routers WAN Port. Your router should be getting a WAN IP from Verizon. Test to make sure your WAN is established and that you can connect onto the internet, browse pages. Run a speed test to make sure everything is peachy.
*NOTE*: If your router did not get a WAN IP, you have a problem. I would recommend trying to re-trace your steps to see if you missed anything or just start all over and hard reset. :\
21. If everything worked out fine, connect a cable from your Router’s LAN Port 4 to the Actiontec LAN port 4. Again, I was using Port 1. But it shouldn't matter. I haven't tried other ports.
22. Power cycle your STB if you wish. You should see your STB show up in your DHCP list and it should be getting VOD/Widgets. This wasn't neccessary for me as I don't use Verizion TV service. Your millage may very. -V

NOTE: about bridging the Quantum Gateway G1100 Information about this is in DSLReports.com - Verizon FiOS FAQ. SEE: Verizon Online FiOS FAQ -> 3.2 Moca -> Can I get an ethernet connection in a room with only coax? There is a list of instructions for bridging routers, but the Verizon Quantum Gateway is not included there. Follow down the instructions and at step 2.5 here is added information that is not in the FAQ yet.
Instruction 2.5...
2.5a) The Verizon Quantum Gateway G1100 is slightly different from the Actiontec MI424wr. If your primary router's broadband connection is provisioned over coax, you need to disable the remote router's coax WAN connection to prevent it from attempting to become the primary router. If your broadband connection from the ONT to your primary router is ethernet, this step may be unnecessary.
Click on the MY NETWORK icon at the top.
Select NETWORK CONNECTIONS from the menu on the left.
If you’re using the Verizon Quantum Gateway G1100 as the remote router the Network Connections panel will show Broadband Connection (Ethernet/Coax) instead of Broadband Connection (coax).
Click on Broadband Connection (Ethernet/Coax)
The next panel displays Broadband Connection (Ethernet/Coax) Properties as its title. There is a Disable button at the top of the panel. There is also a Settings button at the bottom of the panel. You will come back to the Disable button.
Click on the Settings button.
The next panel displays the same title as the prior panel: Broadband Connection (Ethernet/Coax) Properties
In the middle of the panel next to the heading Enable/Disable Coax Link: there is a button labeled Disable.
Click on Disable.
Click on the Apply button at the bottom of the panel.
You will be taken to the Broadband Connection (Ethernet/Coax) Properties panel that you saw before.
At the top of this screen there is a button labeled Disable
Click on Disable
Click on the Apply button at the bottom of the screen.

Quantum Gateway Won't Broadcast 5.0 GHz

I have a Quantum Gateway router that has stopped broadcasting the 5.0 network. The 2.4 still works as before, but I can't get it to send the 5.0 signal. I've trired a factory reset with no joy. I suspect I got a bad unit, but I would love to know how to tell for sure (other than the obvious - it does not work).

Cool. My Linksys WRT1900AC is a dual band router but I have just one device, a not-so-smart Samsung PDP, that can use the 5 GHz band.
Funny thing the Samsung TV supports both 2.4 & 5 GHz wireless connectivity but once I installed the Linksys router all my 2.4 GHz devices connected to the wireless network just fine, however the Samsung PDP would not connect to the router.
Come to find out when using the Linksys router the Samsung PDP will only connect to the 5 GHz band, but with my old Actiontec b/g router (and no Linksys) the TV's wireless worked just fine with the 2.4 GHz band.
Wierd.
BTW... I have disabled the wireless networking support for the Actiontec router and use it only as a MoCA bridge for FiOS TV IP services.

WiFi extender with FIOS Quantum Gateway

Hi, I have a Netgear WN1000RP wifi booster that worked fine with my old Verizon modem/router. I recently got the new Verizon FIOS Quantum Gateway G1100 router, and the wifi booster no longer works. I read on another forum that this could be due to the MoCA standard being different. The G1100 supports MoCA 2.0; whereas, most boosters only support MoCA 1.1. According to the G1100 user manual, the G1100 supports MoCA 1.1 also, but I don't know how to set it to use MoCA 1.1 instead of MoCA 2.0. Does anyone know? Has anyone else found solutions for using a wifi booster with the G1100? Thank you!!

I am also having a similar problem. My older third generation router plays and communicates nicely with my MoCA modems around the house. They are a bit older (and I'm not sure how easy it is to get MoCA 2.0 equipment anyway), so they are probably the 1.1 standard. The new G1100 doesn't see them at all though everything else works. I assumed from the manual that 1.1 support is automatic and couldn't find anything in the configuration menus to make it downgrade to 1.1. Perhaps it is a bug in the firmware or hardware. It would be interesting to hear if others have gotten the G1100 to work with older MoCA equipment.

FiOS Quantum Gateway Router - Intermittent Dropped Connections

I just got this router and incredibly disappointed!! I had the Arcotec.. Excuse my spelling and was having intermittent problems with that but this new a Gateway is herendous!!! I can't believe they charge you a 199 for this. Wifi signal lost constantly. Called tech support.. Now they want to charge me 75 bucks for an extender that they say will help.. Optimum looking better all the time!! Very frustrated.

I am experiencing the exact same issue. My issue also started after i upgraded to their 50/50 plan and swapped out my Actiontech M42xxx for the Quantum Gateway Router. They had me do the following and i am still having the issue. 1. disconnect the coaxial cable and the power from the router2. Reset the fios box in my garage by unscrewing the battery power and removing the battery3. Replaced the router (Verizon did this and the replacement was another Quantum Gateway)4. Replaced the box in my garage (Verizon did this)keleko68 wrote:
Hi All, I upgraded my FiOS service a couple of weeks ago to the Quantum 50/50 service and bought the Quantum Gateway/router (model# FiOS-G1100). I used to use the Actiontec router (model# MI424WR, Rev. I). I've been having issues probably for months with intermittent or dropped connections on both wired and wireless connections. Fast forward to the beginning of December. I called tech support enough to the point of them sending a tech out to look at it. My ONT was old, and he replaced it. I had hoped that this was the issue, but it wasn't. The drop-offs continued. I again hoped the upgrade in service and router would also fix the issue. Nope... didn't. This 'latest, most powerful' router only has two lights on it, one for wireless signal and the other that looks like a globe. The router sits on my desk, so I can watch the lights. While I am surfing around, the globe light will suddenly flash for about 5-10 seconds. While this is happening, my connection drops/stops, and then resumes a couple of seconds after the globe light stops blinking. I also noticed that the globe light will turn red once in a while, but not nearly as often as the blinking white does. It's not really consistent as to how long I can be online before the connection starts dropping. I haven't honestly watched it for a long period of time (in other words, I don't know if it's still doing it while I'm not at the computer). I just notice it while I'm trying to use the connection. Once the router starts disconnecting, it can happen as often as every few minutes. VERY annoying. My setup is:2 Mac laptops (one used wirelessly and one used wired connected to a display)1 Apple TV (wired)1 Apple Airport Express (wired)1 printer (wired) I don't have any cordless phones, powerline adapters, wifi extenders, or other electronics that might be messing with the signal. I use VPN software but haven't noticed a difference with it on or off (I think). Any thoughts as to what this might be or where to look? Thanks in advance. I am still having the issue. there is obviously an issue and either Verizon knows about it and doesn't want to say they know there is an issue and fix it, or they are too dumb to take the time to find out. Each time i call i give them detailed information on the issue and ask them to check their knowledgebase if its listed as a know issue and they keep saying it's not. The issue happened again tonight, 1/8/15. at first my laptop dropped Internet connection while i was surfing. then i checked my other wi-fi devices and they all lost connection. i then went and checked my wired devices and they too lost connection. I look at the router and this time both the Globe Internet and the Wi-Fi lights were solid white. i looked at the Internet Ethernet light and the bottom light was green. I could have resolved the issue by unplugging the router and plug it in back, but instead i called Verizon so they could see the issue. 10 minutes into the Verizon call queue the Globe Internet light changed from solid white to solid red. 5 minutes later i finally got to speak to a tech. at first he said the box in my garage wasn't connecting to the router and asked me to disconnect the coaxial cable and the power and, according to him, he sent some command and instructed me to connect the coaxial cable and power the router back on. I did that and then the issue went away.I told him the rootcause of the issue was not identified and fixed and the issue would occur again and i needed him to alert engineering or product development about the issue. i then told him its a know issue with the router and he should do a google with "Verizon Quantum Gateway dropping connection" and he would see how many people are having the same issue. I told him Verizon need to take their heads out their A*%%%$ and spend some time and investigate and resolve the issue. Me

Help bridging quantum gateway to linksys ac2400

Hi
I need some help bridging the new verizon quantum gateway to the linksys ac2400. I have tried for several hours and cant seem to get it right when one thing works another does not then everything seems to stop later on.

Hubrisnxs wrote:
Hi, that's a newer router, I haven't seen anyone bridge it yet. Do you have TV service? You probably don't want to bridge it if you do,
Is piggybacking the router, workable for you?
You can do that pretty easy, just hook up an Ethernet cable from a lan port on the quantum gateway, to the wan/internet port on your Linksys and then make sure that you changed your Linksys to a different subnet so use 192.168.2.1 or 10.1
anything EXCEPT 1.1
Process takes 5 - 10 min.
My netgear Nighthawk ac3200 will sense that you already have a working router and change the ip to automatically. It will have you set it up as an ap and still let the fios router handle dhcp and not interfere with the moca on the fios g1100 router. First of course you disable the wifi on the fios router first.

Quantum Gateway Firmware Updates Kill VPN over WiFi

Be aware, there is a known issue where newer versions of the Quantum Gateway firmware that are automatically pusehd out to these devices prevent VPN connections from being established from devices connected via WiFi. At the same time, there is no issue with wired devices establishing VPN connections. Verizon has access to an internal document on the subject that is not available to us consumers. I first noticed the problem a couple of months ago and called support. After a LONG time waiting while the tech researched the problem and then started emailing with higher level support technicians, I was finally told that it was a known issue and they would have to roll-back the firmware to a known working version. They said that would take up to 24 hours to complete but it was all working again in only 4 hours or so. Unfortunately, these devices are set to automatically look for, download and install new firmware. My gateway did that early last week and I was once again unable to establish VPN connections from devices connected to via WiFi. And again VPN from wired devices worked just fine. It took another 90 minutes on the phone to convince the tech it was a real problem, that he should look at the notes from a month before and then waiting while he emailed with others. In the end they finally rolled-back the firmware and it's all working again. Trouble is, I don't think they can stop the automatic updates from happening, so this isn't going to be the end of my troubles. Unless, of course, they actually FIX THE FIRMWARE BEFORE THEY PUSH IT OUT TO THEIR CUSTOMERS!!! If you wire in another wireless AP (with a different SSID) and connect to it instead, the VPN connections of WiFi work just fine. So it's clear that the problem is very specific to the Quantum Gateway's handling of WiFi connections and what it does/doensn't allow those connected devices to do. If you use the same SSID on the second AP the VPN connections still fail. At least they did for me.

deanjackson88 wrote:
Alas the problems return. I've been kicked off multiple times today.
Again, same solution is to run the 'troubleshooting' in the network properties and each time it gives the same message about the default gateway not being available (and that it's been fixed).
Internet access returns for a little while before dropping out again.
I'm starting to think that certain websites, VPN's and various other things that I access that employ Javascript is what is knocking this out.
The VPN I have been using for this particular customer needs Javascript.
A website that I was checking out earlier also uses Javascript.
Could this be the common denominator?
Again why would this be a problem now though when I have had no problems like this in the past and why only with the BT HomeHub. Javascript is used all over the place so I struggle to understand why I have not had these problems before.
Perhaps the latest HomeHub Firmware has an issue with Javascript. I don't know. Clutching at straws...
Working from the office this morning (rather than at home) and I have no problems at all. Frustrating.
Do you use the same pc at work?
This might be a bright red herring, so don't let it distract you to much.
There's been some problems with Java lately. I have a favourite website which uses Java and it was giving problems.
Check your Java updates.
Goto Control Panel and in the search area type in Java. This will take you to the Java control panel, and you can check your settings and updates. Perhaps you should adjust the settings to notify monthly (after retrieving any existing updates).
Perhaps finding the Java updates is not as simple in Windows 8.1. Is there a Control Panel equivalent in Windows 8.1?
This will eliminate one more variable for your existing problems.

Quantum Gateway G1100 router - can't get ethernet ports to work?!

I just got a Quantum Gateway G1100 router, and the improvement in wireless networking speed over my old Actiontec router is as advertised.
However, I find that I can’t get any of my wired devices to connect to the router via any of the four yellow Ethernet ports on the back of the unit. I can only connect to this thing wirelessly. Hooking up my PC to the router with an Ethernet cable gets me no connection, not even to the router itself at 192.168.1.1 (or myfiosgateway.com).
I have a PC, a printer, a network drive/media server and a Roku all wired to my router, none of them are detected. I can connect my PC and Roku wirelessly, but the network drive and printer must be wired.
The instructions act like it should be plug-and-go for the Ethernet ports, which has always been my experience with other routers over 10+ years of using Linksys, Netgear, D-Link, Actiontec, etc., units. Usually it’s the wireless network config that has hiccups. This is a first for me.
Am I missing something obvious? I’ve swapped back in my old Actiontec router just to check things out, and the wired devices all see my home network and the internet as well.
Interestingly, if I go to the “My Network” tab on the router, I see one and only one Ethernet device. I don’t know what it is, and it is labeled “Active”, but it’s sitting on 192.168.1.4, which is the static IP address I’d configured my network drive to grab, yet it is not the network drive (any attempt to connect to it just times out).

it does give me an IP address for the ethernet connection - 192.168.1.151 - that is different from the one for the wireless connection, which is 192.168.1.152. I can see both of these listed on the router's connections as well, in the My Network tab, if I Show All. But if I disable the wireless, my PC cannot ping either iteself or the router at 192.168.1.1.
In fact, I can ping 192.168.1.152 (the wireless connection) but never 192.168.1.151.
There is no IP address for my other wired devices, except that I do see 192.168.1.4 appearing, which is the static address of the network drive device. But I cannot connect to it (there is a web and media server running on the device which ordinarily pops up a config screen at 192.168.1.4).

Any reason I shouldn't upgrade to Quantum Gateway router?

This may sound like a dumb question, but I've been bitten before by upgrading software or equipment and missed some gotcha and ended up worse off.
Problem I want to solve is slow/weak internet (old home with thick lath and plaster walls, and lots of walls!).
What I have now is Router Westell A90-9100EM-10, 25/25 internet. Wireless devices include iphone 5/ipad and iPad mini (iPads support wireless N), Amazon FireTV and a wireless HP printer. Streaming music sometimes stutters, and I haven't yet tried to stream video (just got the FireTv yesterday). No game players here, and not likely more than streaming plus an iOS device working concurrently. (Probably tmi, but in case anything is relevant, wdik?)
I'm thinking moving to Quantum Gateway should improve things (noticed the other N capable router, but price not much less). Any reason I wouldn't want to do this? Thank you in advance.
Solved!
Go to Solution.

try buying 1 or more old verizon on router/s on ebay and coax connect them where you have weak signal. After bridging it to your main router you will have a cheap extender in place with the added capability of 4 hard wired ports.

My FIOS App for iOS and FIOS Quantum Gateway

I have a new FIOS Quantum Gateway G1100 with a new firmware update including guest Wi-Fi. When I try to use the My FIOS App on my iPad Air 2 and then access the Router and Wi-Fi information I get an error message unable to retrieve Wi-Fi Details. When I try to manage the FIOS Quantum Gateway I get an error message IPAddress Missing for VZID. I'm also unable to access any of the router settings from this app and nothing happens when tap the > symbol.

Make sure you have the latest version of the MyFios app. It's version 3.9.2.10, which you can find on the "App Settings" menu or in the App Store's update page. Updates are handled through the App Store.
Enjoy.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Samsung WiFi printer can't connect to new Quantum Gateway router?!

We recently replaced our 3-year-old router with the latest Quantum Gateway router and upgraded fios speed from 25/25 to 50/50.
Every device (PC, phones, tablets, and TV) was able to connect to the new network. BUT, our Samsung Wifi printer (M283x seriers) cannot connect at all. With the older router, we were able to access the printer thru Wifi network from two different PCs..
We did not relocate the router and we did not move the printer, so singal strength was not the issue. We even uninstalled and then re-install printer driver to PC to set up the network again. Tried every connecting option that Samsung had suggested, but everything failed.
We also tried to log in to Router Admin site to add this printer, didn't work. WPS was turned on and we couldn't figure out why this new network doesn't add the printer. This router did not like our printer.
One funny thing was that if we turned OFF all the security settings, the router allowed this device to connect to WiFi.
Can anyone help? Thanks a lot!
Solved!
Go to Solution.

I have a solution for you. After upgrading to the Quantum Gateway last week, My Samsung 2835 printer had the same problem. It turns out that the printer doesn't play well with the Quantum Gateway when the Samsung "Wi-Fi Direct" function is enabled. All you have to do is log in to the printer web page. Then, under Settings--> Network Settings--> Wi-Fi Direct... Turn Wi-Fi Direct off using the drop down menu. Hit "Apply", then power cycle the printer. After this you can use WPS or manually configure the printer and it will connect right away. Thank the Verizon technical guy J.W. for figuring this one out by capturing the Wi-Fi traffic between the Gateway and printer.

Verizon quantum gateway router and 2 Xbox ones nat type open?

Hello, so Verizon sent me there new router quantum gateway, I have 2 Xbox ones. Upnp is enabled and I have both xbox ones set to static ip. I have one xbox in dmz and the other xbox has all the ports forwarded udp 88, 3074, 53, 500, 3544, 4500, tcp 3074, 53, 80. Both Xbox ones in settings / network show nat type open but in call of duty advanced warfare multiplayer/ xboxlive screen. what ever Xbox one turns on first says nat type open and the other says moderate. Hopefully someone here can help cause I can't find any information anywhere and Verizon technical support has no clue
Thanks in advanced

Hi you need to do two things
Step 1: You have to program the router with port forwarding rules for your xbox one specifically
See instructions here Network Settings on Xbox One - Xbox Support
Step 2: You have to program the router with port forwarding rules for your CoD AW
see instructions here: ports used for Call of Duty games.
if you're not terribly familiar with port forwarding, then there are some good guides online including some youtube video's.
You might not technically find a whole lot on the quantum gateway router specifically, but its identical programming as compared to the Actiontec REV I router
This site has the specific ports that the xbox wants
Getting Configured: A guide to configuring your NAT settings.

Verizon Quantum Gateway Router settings issue related to printing and wifi cameras?

Hi,
I have a Verizon Quantum Gateway router and I just did a fresh install of Windows 8.1 Pro x64 and am downloading and installing my printer drivers. I connect the printer to the wifi network, 100% sure it is connected and settings are set to wireless lan. I've had this printer for a while. Doing the setup - it cannot find the printer.
Related: I bought a 2 pack of Motorola Focus66 wifi cameras to watch my dogs when I'm gone. I can connect to the cameras when I'm on my ipad's Verizon Wireless LTE connection, but when I'm at home connected to my same Verizon Fios wifi I cannot view cameras. Yes - the camera and apps support local and remote connections.
I have turned the firewalls all the way off and this does not fix the problems, so I'm believing it is in the router settings. Any suggestions?

I had a wifi network running at my house with a PC, Laptop, 5 iphones an iPad, and an XBox all running with no issues.. I got the "Upgrade" of the Gateway router and I can connect those devices to the network but WiFi printing is screwed up and Air Printing the apple devices is totally dead.. cannot see the printer. The customer support are completely a waste.. they suggested I pay for "Premium Support" At this point I've invested a solid 10-15 hours trying to get this setup and talking to Verizon and its just a mess.

Quantum Gateway Router Problems

Hello.
After installing my new quantum gateway router, I have had nothign but problems. The router will connect to the laptops and phones very reliably, but it never has a stable connection with either a ROKU 3 or Amazon Fire STick int he same room. I can watch the connection connect and disconnect over and over.
Range is not a problem, ans sometimes the connection will hold so long as the device is in use. But, if I come back the next morning it is anybody's guess whether my streaming devices will connect.
I have read many problems and complaints regarding this issue with this router. Any suggestions?

im having the same problems man. I Cant even connect any device wirelessly to the new quantum router. I always get dns isnt resolving xbox server names for the x1. Plz someone tell us how to fix this.i tried basically EVERYTHING. port forwaring, static ip, changing the compatibility mode and everything but still no change. Is the router preset with a setting that restricts online connectivity? but it works only when its wired. Someone please help

FIOS Quantum Gateway and Actiontec WCB3000N Wireless Network Extender

I purchased the Quantum Gateway router as I was told that it would provide better coverage in my home but have been disappointed so far. As a result, I purchased the Actiontec WCB3000N Wireless Extender. When I connect the exytender, it works great for about an hour, then I lose WIFI throughout the entire house. When I unplug the extender, I get wireless back. It seems that the extender is causing some kind of intereference, but not immediately.
Any suggestions, very frustrated!
Thanks
Ed

I disagree with etkastor's advice.
While 5 GHz 80211.ac can provide higher speeds than 2.4 GHz formats, 5 GHz definitely will not penetrate solid objects...walls, floors, etc., better. In fact, the 5 GHz spectrum will have worse range through solid objects.
Having said that, I would suggest that if you already have coax running to the third floor, the WCB3000N would be a good solution to get better wifi coverage on that floor.
Also, while I don't have any hands on experience with the Quantum router (yet), there have been a number of posts here on the forum that it's wifi coverage is less than stellar. Maybe worse than the Actiontec.

Quantum Gateway Breaking my MOCA at ONT

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