Quark 9 quits in Mac OS 10.7.1

We just upgraded to Mac Book Pro with Mac OS 10.7.1 and I had to upgrade to Quark 9 b/c previous versions kept crashing.  Is there an update or setting I can fix so that we can use Quark 9?

This is a question for Quark tech support. First make sure Q9 has been fully updated for Lion compatibility, and if it has, ask the Quark rep about settings, tricks, etc. that you may need to employ.
You will probably also need to verify that every Xtension/plug-in you are using is Lion-compatible. An incompatible third-party plug-in might be at the root of your trouble.

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    Path:            /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         399 (15.0.1)
    Code Type:       X86 (Native)
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    Report Version:  9
    Interval Since Last Report:          49800 sec
    Crashes Since Last Report:           18
    Per-App Crashes Since Last Report:   5
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    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
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    1   libdyld.dylib                           0x99618078 _dyld_register_func_for_add_image + 74
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    10  dyld                                    0x8fee9063 _dyld_start + 51
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        0x1000 -  0x10dcfe7 +com.adobe.illustrator (399 - 15.0.1) <F2054AEE-FB7B-77FC-7852-2730A790DFD9> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    0x2257000 -  0x2257ffc  libignitor.dylib (??? - ???) <D44794BF-7C8D-3E25-917F-94F8696BD79E> /usr/lib/libignitor.dylib
    0x225a000 -  0x2327fe7 +AdobeAXEDOMCore (??? - ???) <F76D74DC-FD5A-9783-C447-2E58773DA7E1> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
    0x2396000 -  0x23a6fff  com.apple.carbonframeworktemplate (1.0 - 1.0) <52191201-4C2A-FC9B-06E4-0327B5203D7E> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
    0x23ab000 -  0x23c6ff9 +AdobePDFSettings (??? - ???) /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
    0x23e0000 -  0x2424fff +com.adobe.illustrator.aiport (AIPort version 1.0 - 1.0) <C7A8B301-A20A-8C72-C5A9-9BF63A608E12> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
    0x2487000 -  0x2487fff +SPBasic (??? - ???) <15F26C45-28BB-CA47-1C58-E1679BE75245> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
    0x248b000 -  0x2491ffb +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <5B4C881B-6885-96F2-BD05-BE9C44A7546C> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
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    0x2c38000 -  0x2c74fff +AdobeARE (??? - ???) <B2DBDCF9-944F-7C5A-43CF-A5E207BEE94B> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
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    0x328f000 -  0x38c3feb +AdobePDFL (??? - ???) <1A619F3E-A9D4-A99C-791E-92B564F64609> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
    0x39ef000 -  0x3a7cff7 +com.adobe.AdobeScCore (ScCore 4.1.23 - 4.1.23.7573) <6A15402A-09B2-B1F8-5ECC-D7871EC054C3> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
    0x3ac1000 -  0x3b61fef +AdobeSVGExport (??? - ???) <9B8AE7D4-C7C8-B594-9E31-BEDC07A98A56> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
    0x3b8b000 -  0x3e29ff2 +AdobeSVGRE (??? - ???) <95F2CE86-4B2D-C3DE-A783-8E0A0B24F74C> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
    0x3f02000 -  0x3f5aff7 +AdobeXMP (??? - ???) <73329999-C364-2451-6574-4D0277057D19> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
    0x3f69000 -  0x3ff5fef +AdobeXMPFiles (??? - ???) <A72BD678-CAD0-0C2A-0989-11E87B154AB5> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
    0x402c000 -  0x40f9ff3 +libicui18n.dylib.36.0 (36.0.0 - compatibility 36.0.0) <08F15219-7F35-574E-7725-1ACAA1B18A00> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/3.6/libicu i18n.dylib.36.0
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    0x4c29000 -  0x5001ff7 +AdobeMPS (??? - ???) <272DAEDE-FC7E-B412-7C97-CF47FF6BF242> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
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    0x7a6e000 -  0x7a74fef +com.adobe.boost_date_time.framework (boost_date_time version 5.0.0 - 5.0.0.0) <FB5A16A5-D6E7-71B7-78A8-A174A64EF477> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
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    0x957cf000 - 0x959b8ff7  com.apple.CoreData (104 - 358.12) <F8AD7990-2C30-31A4-8E78-FA8DD5CF03CC> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x963f4000 - 0x96411fff  libresolv.9.dylib (46.0.0 - compatibility 1.0.0) <95AE43ED-6C52-3B39-89B6-54C81C62F1FF> /usr/lib/libresolv.9.dylib
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    0x96f81000 - 0x9762aeeb  com.apple.CoreGraphics (1.600.0 - ???) <322FC806-0B9F-3A58-8C88-D477E32A50F8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics
    0x9762b000 - 0x9762bfff  com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
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    0x97e77000 - 0x97e91fff  com.apple.Kerberos (1.0 - 1) <D7920A1C-FEC4-3460-8DD0-D02491578CBB> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x97e92000 - 0x97f01fff  com.apple.Heimdal (2.1 - 2.0) <DE626683-DF32-341B-8997-AE63309590C7> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
    0x97fb5000 - 0x97fcefff  libPng.dylib (??? - ???) <A83B66DC-302C-3A4C-8107-0E5560708024> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libPng.dylib
    0x97fcf000 - 0x97fd7ff3  liblaunch.dylib (392.18.0 - compatibility 1.0.0) <CD470A1E-0147-3CB1-B44D-0B61F9061826> /usr/lib/system/liblaunch.dylib
    0x97fd8000 - 0x98006fe7  libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <07D9A827-9567-34C2-9022-AF4BF975C9A7> /usr/lib/libSystem.B.dylib
    0x98007000 - 0x98017fff  com.apple.LangAnalysis (1.7.0 - 1.7.0) <6D6F0C9D-2EEA-3578-AF3D-E2A09BCECAF3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
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    0x99415000 - 0x99490ffb  com.apple.ApplicationServices.ATS (317.5.0 - ???) <D5AC5C21-CE1E-333D-94F7-F0F534FD4DC7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
    0x99491000 - 0x994bfff7  com.apple.DictionaryServices (1.2.1 - 158.2) <DA16A8B2-F359-345A-BAF7-8E6A5A0741A1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
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    0x99612000 - 0x99616ff7  com.apple.OpenDirectory (10.7 - 146) <3D3D30CE-6D82-3681-AA98-4E3AEFFA4229> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
    0x99617000 - 0x99619ff7  libdyld.dylib (195.5.0 - compatibility 1.0.0) <637660EA-8D12-3B79-B644-041FEADC9C33> /usr/lib/system/libdyld.dylib
    0x9961a000 - 0x998ccff7  com.apple.security (7.0 - 55010) <BE0350C5-5221-3BFF-B674-646AB1BA0F2E> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x998cd000 - 0x998cdfff  com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <22997C20-BEB7-301D-86C5-5BFB3B06D212> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
    0x999a9000 - 0x99a10fff  libc++.1.dylib (19.0.0 - compatibility 1.0.0) <3AFF3CE8-14AE-300F-8F63-8B7FB9D4DA96> /usr/lib/libc++.1.dylib
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    0x9a7e8000 - 0x9a7efff5  libsystem_dnssd.dylib (??? - ???) <B3217FA8-A7D6-3C90-ABFC-2E54AEF33547> /usr/lib/system/libsystem_dnssd.dylib
    0x9a7f0000 - 0x9aa63fff  com.apple.CoreImage (7.82 - 1.0.1) <6C99F458-E83A-3538-9B71-2C8BD0C9DCD5> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImage
    0x9ada2000 - 0x9ada9ffd  com.apple.NetFS (4.0 - 4.0) <D0D59145-D211-3E7C-9062-35A2833FA99B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x9ae46000 - 0x9ae4fff3  com.apple.CommonAuth (2.1 - 2.0) <D49B41B1-A5DD-366A-8C30-49E9B875AA13> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
    0x9ae50000 - 0x9b190ffb  com.apple.HIToolbox (1.8 - ???) <DFED9BD0-E142-397B-BE16-16EBCF3CE1EB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
    0x9b1a0000 - 0x9b1abfff  libkxld.dylib (??? - ???) <088640F2-429D-3368-AEDA-3C308C4EB80C> /usr/lib/system/libkxld.dylib
    0x9b1b7000 - 0x9b1b7fff  libdnsinfo.dylib (395.6.0 - compatibility 1.0.0) <959E5139-EB23-3529-8881-2BCB5724D1A9> /usr/lib/system/libdnsinfo.dylib
    0x9b1c4000 - 0x9b639ff7  FaceCoreLight (1.4.7 - compatibility 1.0.0) <312D0F58-B8E7-3F61-8A83-30C95F2EBEAA> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
    0x9b671000 - 0x9b675ffd  IOSurface (??? - ???) <97E875C2-9F1A-3FBA-B80C-594892A02621> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    0x9b81e000 - 0x9b880ff3  libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib
    0x9b881000 - 0x9b885ff3  libsystem_network.dylib (??? - ???) <62EBADDA-FC72-3275-AAB3-5EDD949FEFAF> /usr/lib/system/libsystem_network.dylib
    0x9b886000 - 0x9bb0bfe3  com.apple.QuickTime (7.7.1 - 2306) <F8C64DC4-3FE4-3A06-B10B-59E7F3BA6FDD> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    0x9bc11000 - 0x9bc12fff  liblangid.dylib (??? - ???) <C8C204E9-1785-3785-BBD7-22D59493B98B> /usr/lib/liblangid.dylib
    0x9c08f000 - 0x9c094ff7  libmacho.dylib (800.0.0 - compatibility 1.0.0) <56A34E97-518E-307E-8218-C5D43A33EE34> /usr/lib/system/libmacho.dylib
    0x9c095000 - 0x9c099ffa  libcache.dylib (47.0.0 - compatibility 1.0.0) <98A82BC5-0DD9-3212-9CAE-35A77278EEB6> /usr/lib/system/libcache.dylib
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    0x9c106000 - 0x9c109ff7  libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <69357047-7BE0-3360-A36D-000F55E39336> /usr/lib/system/libmathCommon.A.dylib
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    0x9c397000 - 0x9c39fff5  libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <A1BFC320-616A-30AA-A41E-29D7904FC4C7> /usr/lib/system/libcopyfile.dylib
    0x9c3ba000 - 0x9c485fff  libsystem_c.dylib (763.12.0 - compatibility 1.0.0) <1B0A12B3-DAFA-31E2-8F82-E98D620E4D72> /usr/lib/system/libsystem_c.dylib
    0xb0000000 - 0xb000fff8 +com.adobe.ahclientframework (1.5.0.30 - 1.5.0.30) <24B39C2F-79B0-BDE3-C6D0-1F0E943070C7> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 1
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 1129
        thread_create: 1
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=246.4M resident=160.2M(65%) swapped_out_or_unallocated=86.2M(35%)
    Writable regions: Total=19.7M written=648K(3%) resident=1124K(6%) swapped_out=0K(0%) unallocated=18.6M(94%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    MALLOC                             9316K
    MALLOC guard page                    16K
    Stack                              64.0M
    VM_ALLOCATE                           4K
    __CI_BITMAP                          80K
    __DATA                             18.5M
    __DATA/__OBJC                       132K
    __IMAGE                            1256K
    __IMPORT                            284K
    __LINKEDIT                         72.4M
    __OBJC                             1488K
    __OBJC/__DATA                        16K
    __PAGEZERO                            4K
    __TEXT                            174.0M
    __UNICODE                           544K
    mapped file                       116.2M
    shared memory                        12K
    shared pmap                        10.5M
    ===========                      =======
    TOTAL                             468.4M
    Model: iMac11,1, BootROM IM111.0034.B02, 4 processors, Intel Core i7, 2.8 GHz, 4 GB, SMC 1.54f36
    Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.58.4-P2P
    Bluetooth: Version 4.0.1f4, 2 service, 18 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HDS722020ALA330, 2 TB
    Serial ATA Device: OPTIARC DVD RW AD-5680H
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: LaCie Hard Drive USB, 0x059f  (LaCie), 0x0951, 0xfa140000 / 6
    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfa130000 / 5
    USB Device: Apple Keyboard, apple_vendor_id, 0x0221, 0xfa132000 / 8
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 7
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa120000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: CTH-461, 0x056a  (WACOM Co., Ltd.), 0x00d7, 0xfd140000 / 5
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
    USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd110000 / 3

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    Hello,
    I've created an Adobe AIR (1.5) application and have installed it successfully on multiple PCs and Mac computers.  On a Mac OS X 10.5.6 laptop the application will not 'quit' using either the top Apple Menu bar quit item or from the icon in the Dock.  The only way to quit is to select the 'Quit Application' function I built that opens from the Dock Item (on top of the apple-specific quit function from the Dock icon).  Has anybody else experienced a similar issue?
    Thank you,
    Jason

    Listening for the Exit event and then invoking NativeApplication.exit() is not required (unless your application is doing something specifically with Exit event handling).
    I see that the original posts around this issue were last year and were against AIR 1.5....
    If possible, could you please re-test your application with the recently release AIR 2 runtime (available here http://get.adobe.com/air/) and let us know if you still see the problem?  And if you do, if you could share a small application that demonstrates the issue it would be extremely helpful.
    Thanks,
    Chris Thilgen
    AIR Engineering

  • Illustrator crashes while loading (Illustrator has unexpectedly quit message)mac

    Mac OSX 10.4.1 Tiger/Power Book G4 12"/Adobe Illustrator CS3 13.0.0
    If anyone has had this problem, I have found a fix that worked. Illustrator has unexpectedly quit, crash during initialization of the program during loading.
    In my case it was a font that I downloaded called ZEBRA that caused Illustrator to crash during this loading period. I had no Idea that corrupt fonts could effect the application in this way. I went through all of the steps that I could think of to fix this problem including, re-setting the preferences folder within CS3, running disk utility to reset user permissions, re-installing Illustrator and safe mode startup. I even created another user account to test and see if it was a user settings corruption. What I found was that Illustrator would open and function properly when using the newly created user account from startup. After this I ran the mac in safe mode from start up of my original user account. In doing this I was able to start Illustrator again without the crash occurring.
    At this point I went to my font book application and tried to find a corrupt font. At first I hi-lighted all of the fonts and went to File-Validate fonts. This process gave me some fonts with errors which I then deleted from my font book. Again, I tried to open Illustrator and still the same error (Unexpectedly Quit). I then went to font book, hi-lighted all fonts and disabled all fonts. After this I tried to open Illustrator. Amazingly Illustrator loaded with no problem. Ok now I know the problem lies in a corrupt font. Evidently you can have a corrupt font and it not show up while validating fonts. In the end I had to go through all the user fonts and de-activated them, then try to open Illustrator to see which font was corrupt and delete it. It was a little easier to select a group to deactivate and then narrow it down to just one font.
    In my case the corrupt font was ZEBRA that I had to delete. I downloaded this font online for free. So if you have this problem after downloading a font online, this is more than likely the problem. After this everything was back to normal
    Sorry for such a long explanation. I hope this saves someone the time and headache I had to go through to fix mine.
    Thanks Mike.

    Well I don't have that Zebra font, and I've just installed this for the first time. I have been troubleshooting this for many hours between yesterday and today, and I've tried every suggestion I've found in this forum and a couple of things not mentioned. I have no preferences to delete since it's never successfully opened, and I put in a help ticket with Adobe yesterday, but I'm frustrated because nothing like this has ever happened to me before in 24 years of doing computer graphics. So if anyone has any further suggestions not covered thus far, I'm open to them!
    This is what I've tried so far:
    Installation went fine. I registered and activated the software. First attempt (and every attempt) the software crashes at start up. I tried installing the updates, verifying my fonts, deactivating downloaded fonts, restarting the computer, and tried to open it in my alternate user account. I tried using the disc to uninstall and reinstall (3 times after the first). I tried opening the software in safe mode. I tried installing it in the alternate user account.
    I am running Mac OS 10.4.11 Tiger on a G5 PPC with 92 GB free HD memory, 2.5 GB RAM, 2.1 GHZ processor. PS CS3 runs fine and is unaffected by any of this.
    Gloria

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