Quark Interactive Designer and Flash Player 9 failing to install

… could they be connected?
Hi All
I've had the support techs at Quark on this for over a month and so far nothing we've tried has worked. I upgraded my version of Quark Xpress to 7 and was looking forward to trying out the new Interactive Designer but it keeps on hanging at "Items remaining to be installed: 3903" with the blue and white straw rolling along the bottom.
We tried changing my Hard disk name – I had full points in it. Tried disconnecting the external hard drive. Tried installing as a root user. They even gave me a link to install the latest updated version of Quark and new installation keys – Xpress installs but Interactive Designer won't.
Today I tried to install Flash Player 9 and I had the same problem with that, so I'm wondering if it is a problem with some crucial missing system file???
Does anyone out there have any clues please?
Thanks very much for reading!

Hi Alistair,
What you have going there is some corruption on part of your hard disk that keeps track of where files are. When the logic on your computer loses track of files you can begin to see nastiness occur as you are seeing now.
At this point you may wish to have Apple do the following, but if you're up for it here's what to do...
There is a utility called "Disk Warrior" that has some success in repairing this kind of problem. Sometimes yes, sometimes no. Now, I should mention that this corruption can be caused by the actual hard drive itself going bad. A hardware failure. That's not always the case but it is possible. The older the drive the more likely. Over two or three years the chance goes up, but they can go bad after a week, although that is rare.
The wise thing to do is to back up your data as best you can onto some other media. Do that first!
If you elect to skip the Disk Warrior approach then once your data is backed up you need to format your hard drive by doing an "erase and install" when you are booted off your Apple system DVD disk. This will erase your drive! Everything gone! But it will also repair your file system. When it's finished your computer will be in a state such as when you pulled it out of the box sent from Apple. Once that is done then run Disk Utility two or three times until it goes from start to finish without encountering any problems. If it still has problems then the drive is probably bad and should be replaced.
After that you will have to configure your Mac as you want it. Then install your after-market applications, Flash, etc. Then finely restore all of your data files from your backup you did in step one. Quark and Flash should now install correctly.
This is a big job if you have a lot of applications on there, but the cost is only time providing you have somewhere to put your files. If you have another Mac you may be able to do a Firewire Mac to Mac file transfer, "Target disk mode" is the term for that.
Sorry for the bad news but that's what you are looking at. Just be sure to back up your data before you start. I don't know your level but if you need help then write back and ask for it.

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Quark Interactive Designer and Flash Player 9 failing to install

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