Quark Xpress shows err "Spooler Subsystem App needs to close" - HP Laserjet Pro P1606DN
Purchased a new HP Laserjet Pro P1606 DN network printer. Installation went smooth on all computers.
When people tried to print from Quark Xpress, the document get spooled and loaded to the print queue and then we get the error "Spooler subsystem app experienced a problem and needs to close"
The recovery has been set to "restart the service" for print spooler.
Users are able to print from other applications.
Just found a thread that stated to disable Advanced Printer settings on the Advanced tab of Properties. Checked but the issue still persists.
Users are on Windows XP and printer was using the smart install from the printer.
Kindly advise if there is something else to tweak in the printer properties or something to tweak in Quark Xpress v6.1.
thanks in advance for the support
Hi Opp1,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to reinstall the printer software.
I will be happy to help you.
The print spooler is part of the Windows operating system and if it doesn't stay running the printer software won't install or print.
You could try the following steps to see if this will resolve the issue.
Normally with spooler problems the first thing to do is to clear the print queue.
Open a Run window (Windows Logo key+R), type cmd and press Enter.
Now type these commands, which are in capitals for clarity:
NET STOP SPOOLER and press Enter
DEL %SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS\*.* and press Enter
NET START SPOOLER and press Enter
EXIT and press Enter
If you are still having issues with the print spooler stopped then right click on the start button, left click on explore, open the windows folder, open system32 folder, open the spool folder, open the printer's folder, then delete everything on the right window.
Then go back and try and start the print spooler again.
Run a full uninstall of the printer software. Disconnect the USB cable.
To uninstall from CD:
Go start and select computer.
Right click on the CD for the printer and left click open in a new window.
Double click on uninstall.
Uninstall printer from the C Drive.
Go to start, computer, c:, windows, program files or program files x86, HP, printer name. Double click uninstall. Restart the computer.
Check to make sure the print spooler is running.
Ran the installation again. Don't connect the USB cable until prompted.
If the print spooler stops again you will need to contact the computer manufacturer to resolve this issue.
Hope this helps.
Thank you for posting on the HP Forums.
Have a great weekend!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP
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http://support.microsoft.com/kb/810894
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007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you. -
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Hi All,
I had "spooler subsystem app stopped working..." and found solution that may help you to fix your case.
I don't know some how vista turn off LDP port after installing new printer driver and leaves only Internet client port only. That why the printer spooler service failed to start. Solution is:
1. Go to Programs and Features in Control panel > click Turn Windows features on or off
2. click + sign of Print services
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4. Add your printer driver again.
It worked for me. Let try.
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you have two options:
OPTION1
www.TheComputerManual.com and buy the ebook there it will help you solve your problem and others. go to the end of this to find another link for the print spooler fix .
Chapter 1 7
First things first, Don't forget to LOL 7
Before OOB (Out of the Box) 8
Out of the Box Experience 9
Single Click or double Click? 10
The Start button, Start Menu and Taskbar 11
MY Computer or Computer 14
The RUN Dialog Window 18
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The Undo and Redo Commands 23
Selecting and copying multiple items 24
Drag and Drop 25
Create a new folder 27
Browsing for files and folders, file proprieties 28
Address Paths 34
Screen captures – Screen shots 35
Working with archive files 36
Antivirus Antispyware vs. Ad-Aware or Bugs 39
User Profile cleaning and maintenance 42
Disk Cleanup – To clean your user profile 45
Users and Profile Backup 48
Wild Cards 50
Chapter 2 Recovering your computer 51
Burn your recovery DVDs 52
Creating a System Image 56
Recovering your computer from the System Image 63
Recovering your computer from the recovery partition 72
Recovering your computer from the Recovery DVDs 74
Lenovo recovery from DVDs - Example 86
Installing the Windows® OS 93
Windows® partitions and Disk Management 95
Installing Windows® OS from the CD/DVD 97
Windows® XP Professional 98
Installing Windows® 7 114
Installing new drivers 124
Problems with Automatic Driver Installation 130
Chapter 3 132
Expanding your Computer’s abilities 132
Downloading and Installing Applications 133
Installing RealPlayer® 141
Installing ITunes® 144
Burning CDs DVDs 146
Necessary Software 150
Downloading and installing OpenOffice® 152
The Insert key Problem 156
Chapter 4 157
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S-ATA Hard-drive Connection 159
Familiarize yourself with the Operating System 161
Control Panel 162
Programs and features 163
Backing UP your data 165
Default Programs and File Extensions 168
Folder Options 171
Network and Sharing Center 175
Internet Options 177
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Installing a shared printer 188
Sharing a printer 189
Troubleshooting the printer 191
Device Manager 197
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Microsoft SyncToy 201
WinMerge 206
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System Restore 216
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or
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I get this error when trying print over my wireless network with my new HP Deskjet F4280 all in one. Desktop hooked up ehternet to a D-Link WBR-1310 router, Laptop running wireless on router. Both computers running XP home. Setup network on both computers with network wizard, installed all HP software/updates on both computers.
Tried connecting printer to the other computer and printing the other direction with the same results. Used HP live chat help last night with no results. Tried all the Microsoft automatic and manual fixes after searching for the error. Turned on printer sharing as usual.
When the error occurs it stops print spooling service on the computer the printer is connected to directly. Printer works fine on which ever computer it's connected to, just have the problem when trying to print over the network.For those who still have this problem, I found the solution on this forum -thanks MP2000 (see http://h30434.www3.hp.com/psg/board/message?board.id=Networking&message.id=839#M839)
Go to the computer that the HP F4280 printer is connected to.
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Hi Guys,
Please assist. I have an HP Laserjet Pro CM1415fn multifunction printer installed on an XP OS. Recently the printer started to print giberish when I tried to print from any application (word, notepad, wordpad, image and fax viewer etc). I also noticed a popoup error message - Run a DLL as an App error. I unistalled the printer software and drivers and restarted, this after running a scan with malware bytes (no detections), and I was unable to get the printer to re-installed after. I keep getting a RPC service not found and Spooler subsystem App has encountered a problem and needs to close. I have checked that all services are running, but nothing is working. After much prodding and poking, I eventually noticed that all errors are directly associated with hppccompio.dll. Even explorer crashes when I try to access printer properties. What should I do? I hope ifnormation was sufficient enough. Also, printer is connected via USB.Hi Opp1,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to reinstall the printer software.
I will be happy to help you.
The print spooler is part of the Windows operating system and if it doesn't stay running the printer software won't install or print.
You could try the following steps to see if this will resolve the issue.
Normally with spooler problems the first thing to do is to clear the print queue.
Open a Run window (Windows Logo key+R), type cmd and press Enter.
Now type these commands, which are in capitals for clarity:
NET STOP SPOOLER and press Enter
DEL %SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS\*.* and press Enter
NET START SPOOLER and press Enter
EXIT and press Enter
If you are still having issues with the print spooler stopped then right click on the start button, left click on explore, open the windows folder, open system32 folder, open the spool folder, open the printer's folder, then delete everything on the right window.
Then go back and try and start the print spooler again.
Run a full uninstall of the printer software. Disconnect the USB cable.
To uninstall from CD:
Go start and select computer.
Right click on the CD for the printer and left click open in a new window.
Double click on uninstall.
Uninstall printer from the C Drive.
Go to start, computer, c:, windows, program files or program files x86, HP, printer name. Double click uninstall. Restart the computer.
Check to make sure the print spooler is running.
Ran the installation again. Don't connect the USB cable until prompted.
If the print spooler stops again you will need to contact the computer manufacturer to resolve this issue.
Hope this helps.
Thank you for posting on the HP Forums.
Have a great weekend!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
Top Shot M275 Laserjet Pro & Printer Control don't show up
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Model AirPrint ePrint HP ePrint Mobile App Print Apps Scheduled Delivery Print Apps eFax HP Printer Control Mobile App
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HP LaserJet Pro 400 Color M401 Series Yes Yes Yes — — — Yes
HP LaserJet Pro 400 Color M425 Series Yes Yes Yes — — — Yes
HP LaserJet Pro 400 Color M451 Series Yes Yes Yes — — — Yes
HP LaserJet Pro 400 Color M475 Series Yes Yes Yes Yes — — Yes
HP LaserJet Pro CM1415 Color Multifunction Printer Series Yes Yes Yes Yes — — Yes
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Thank youHere is a link to the most up-to-date list of web services supported printers.
HP Web Connected Printers and Supported Cloud Services
Also, we have the same model of printer here that you are having issues with. I pulled up the HP Printer Control app on my phone and it recognized it right away.
Did you have the phone connected to the WiFi (the same network that the printer is on) when you were trying to use the app? Just like with AirPrint, if it is not connected to the same network as the printer, it is not going to recognize it. If it still doesn't work, then you may need to make some changes to your network configuration. In a perfect world, everything would just connect and you would be done with it. In reality, you have thousands of different routers and completely different network configurations. A lot of the time, issues like this can be resolved by simply setting a Static IP address for the printer and using a reliable public DNS server vs. the one provided by your ISP.
You mentioned that you should have total control from the native apps in iOS and Android, but that's just not how it works. That functionality is up to Apple and Google to implement. HP has no control over how they design their mobile OS and what functionality they provide. The only reason AirPrint works the way it does, is because HP took advantage of the functionality already included in the OS.
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First, you will need a network summary page.
1. Press the settings button on the screen of the printer. It is the second icon on the top, with a wrench as it's picture.
2. Next, select reports.
3. After you are in the reports menu, select "Network Summary". It will now print off that page.
After you have that page, now you have the correct information to set a Static IP and DNS.
1. Open the Embedded Web Server (EWS) for the printer by typing the IP address into the browser’s address bar.
2. In the EWS, select the “Networking” tab.
3. On the left side of the page, click "IPV4 Configuration".
4. Click the radio button labeled "Manual".
5. Enter the IP Address, Default Gateway, and Subnet Masks listed on the network summary page into the appropriate fields.
6. For the Primary DNS, enter the 8.8.8.8. Enter 8.8.4.4 for the Secondary DNS.
7. Click 'Apply' at the bottom of the page. Once the page has reloaded, click it one more time to make sure the changes are applied.
Best of luck,
Kyle
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