Queries regarding CCMS monitoring setup

Hi All,
We have configured the CCMS alert monitoring setup for our system and thatu2019s running fine.
We have some queries:
Is it possible to get the availability of the physical server (windows) using CCMS ping?
We have configured it on high availability server and registered the SAPCCM4x and CCMSPING agent to both nodes but facing issue with file system usage monitoring, we are not getting the data for virtual drive, Example: we are getting the data for only 3 drives C, D, S but we are not getting data for other drive like G, Z, F..
We have checked also the ST06 for the file system there also we are getting the same data.
Please suggest
Regards,
Harish

Dear Mansoor
Since your questions are more related to configuration, I would suggest to go through the attached document especially the topics "Email Infrastructure" "Workflow" (defining routing logic for emails) and "Chat infrastructure. Here you will find information alongwith screenshots.

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