Queries regarding EIM/WIM v4.2.5 using in IPCCExpress 7.0(1) SR4 setup

Following are few point on which I need help..
1. If a Chat task is assigned to an agent and he/she is not responding to the chat then this task has to be assigned to another available agent after 12 sec. From where this time is configurable?
2. If a Chat is waiting in a specific queue for X secs, So it will jump to another available agent in other queue. From where this will be configured.
3. If the Chat task is waiting for 15 minutes in a queue and no one answer to that specific task, then it will be automatically disconnected after 15 minutes. From where that time is configurable.
4. How the email queues are routed from customer website?
5. How different email ID's are mapped to different queues?
6. From where the review and send option between an agent and supervisor is configured.
The detail of the above point are attach in the sheet. Need urgent help on above points.
Thanks.

Dear Mansoor
Since your questions are more related to configuration, I would suggest to go through the attached document especially the topics "Email Infrastructure" "Workflow" (defining routing logic for emails) and "Chat infrastructure. Here you will find information alongwith screenshots.

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EIM/WIM: How to install MeadCo Security Manager?

Hi,
While logging into an EIM/WIM agent console an agent does not get the following message:
This site might require the following ActiveX control: 'MeadCo's Security Manager from ... Click here to install...'
As a result we cannot use the two-way cobrowsing feature of EIM/WIM.
Please note we set cobrowsing attributes in the department and partition settings accordingly to allow that feature and in IE7 as well.
What is wrong? How do we launch cobrowsing?
Thanks.
Igor

[email protected] eGain, true cobrowsing is done with another product that you install. This was available with 4.2.x and could be used with 4.3 early release, but CoBrowse is not included in the 4.3 product set from Cisco. CoBrowse is a difficult problem because of dynamic content management and all the rules and security settings required, and by understanding is that Cisco did not think it was ready. My understanding is that it will be added later, along with pro-active chat etc.Just to make sure we are talking about the same thing .... what is it you wish to do? Follow me browsing driven by the customer?Regards,Geoff
Hi Geoff,
Thanks for your help.
Yes, we do want to use cobrowsing driven by an agent or a customer, i.e. the "follow me" feature.
So, if I understood you correctly we have to wait until Cisco implements this feature.
Thanks.
Igor

Eim/wim installation error

I am installing,integrating WIM/EIM 4.1.2 in our labs with sprawler 7.0,SQL 2000 and SP4.I have run the prerequisite and have configured the Web logic as per the install guides.Now when i am running the EIM installer i am getting an error of "unable to connect to the db,pls check".I have tested the same connectivity using the ODBC and it works fine so i know there is no problem in the sa id and pwd i am using.
Few things which i have tried and tested but getting stuck at the same place are as below.
I have tried using the database name eGMasterDB(default one)as well as the Master db but both fails to connect.
Created a new domain user and used that to install the weblogic and EIM/WIM.
Tried hostname.domain.com instead of just hostname in the installation window.
Able to telnet onto the hostname on port 1433.
So if anybody has come across a similar situation like this or has a fix to it.pls let me know.
Thanks
Ganesh R

If you are installing EIM/WIM on a single server, would you not also have the SQL 2000 database on the same machine?
If not, and you are using another database on another machine - perhaps your Sprawler to make a "split server" deployment, the SQL server would be installed in binary sort order for ICM compatibility. Could be an issue.
Try an all in one install - single server deployment - with SQL on the same box.
As matthewpage said, check the install log - it's quite comprehensive. I think it's in C:\Cisco\CIM\installation or something similar. Maybe it's in C:\temp.
Regards,
Geoff

Installing EIM/WIM 4.3(2) with UCCE 7.5

I am looking to install EIM/WIM for a customer with an exisiting UCCE 7.5 installation. Would really like to installed EIM/WIM 4.3(2) as it has support for IE 8. But...
According to Cisco Unified Contact Center Enterprise (Unified CCE) Software Compatibility Guide only version 4.3(1) is compatible with UCCE 7.5.
It seems that UCCE 8.0 is the only version that is compatible with 4.3(2).
Has anyone tried EIM/WIM 4.3(2) with UCCE 7.5?
Thanks,
Richard

However given time and cost constraints for the project, unfortunately we might have to go with 4.3(1) and consider a upgrade later.
In that case, you can apply ES4 (going from memory, so I hope this is the right ES) to 4.3(1) as this supports agents using IE8. That was its main purpose because there was a little delay in bringing out SR2 and customers wanted the IE8 support. That said, SR2 has a host of bug fixes. SR2 will complain if someone on IE6 tries to use the Agent Desktop, while ES4 will not,
Regards,
Geoff

A few queries regarding the beauty that is Nokia 5...

I got this beautiful lil machine a lil over a week back. It looks lovely, and sounds even better. And even though, being a student/intern, it cost me more than my monthly salary, I am mighty pleased I got it. And despite the opposition before, it's a great hit, both at home and work.
Just a few queries regarding the usage from my experience so far, the answers to which I could not find in this forum and a few other review sites. [Apologies if I'd missed something.]
1- First, the battery. It only lasts for a little over a day on full charge. From what I'd heard and read, it looked like it should last quite a bit a more, atleast 2 full days. The phone even hung up a couple of times, while recording/playing video. Upon which I had to remove and reinsert the battery. How seriously wrong is this ?
2- How do you forcefully exit an application, if need be ? It suggests in the guide, and from the reviews I read, there's supposed to be an exit and a start button with the applications when you bring up the task manager. Where're they?
3- There's this option where you can insert a Slideshow as your Wallpaper. But when I go to it, select the desired images, [ Tried various random images, yes ]it only shows Options and Back button, when select Back, it just goes, well, back. Nothing really happens to the wallpaper. How does that work ?
4- This might seem like a petty issue, but it can be pretty annoying. Once you go to Options and tell it you are marking, e.g. in the Inbox or the File Manager, how do you mark multiple items, WITHOUT having to go to Options >Mark >Mark/Unmark for each item ? What's the point of having a seperate Marking option in the first place then, when I could just Move or Delete each item seperately anyway.
5- And last, any news on a free full version of a document viewer ? From what I looked up, it costs around US$70, which is about a quarter of the phone's purchase price itself. And that's not a modest sum, that too for a basic application such as this, for a anyone with my status.
Just so any prospective buyer or amateur user such as myself doesn't get scared off by the seemingly long list of inquiries, the phone's an absolute pleasure to use. Specially, for someone with their first Touchscreen/Symbian experience. I got this phone after a LOT of research, both online and in the field. And it's bloody well worth it so far.
I know, it's a huge post, but you'd have my utmost gratitude for an accurately detailed response. Thankyou. =)
Solved!
Go to Solution.

Why of course. Something happening to your phone during the process would brick it, not to mention that the attempt would install something in your phone that voids the warranty, meaning that you just made yourself a very expensive paperweight. ^_^. We're not really allowed to talk about it, other than the fact that with the above possibility, I strongly advise you not to do so. There is a way to do it without hacking it. I know of people who have managed to do it without hacking, but it was on the 5800. Hmm, ok, maybe they'll work for you too though.
http://forum.dailymobile.se/index.php/topic,4254.0.html
If you find my post helpful please click the green star on the left under the avatar. Thanks.

To get the list of queries in which a particular variable is used - urgent

Hi Friends,
I have a list of variables which were used in some queries, now I need to know list of queries in which the given variable is used.
for example: There is a variable called ZVBASMNT and used in some queries, I want to get the names of the queries in which it was used.
please give some short method for this, if there is any table or Tcode for this please provide, its bit urgent.
Thanks & points will be given for the helpful answer
Regards...
Ganesh

Dear Ganesh,
Yes, You can find.
Goto Metadata Repository in RSA1.
Click on Query
Selct / Click on a Query which uses your variable ZVACITY
Click on your variable
Just observe the USED BY list.
Regards,
Ram.

Queries regarding Year End Closing Activity

Hi Experts/Moderator,
I need solution to my queries regarding Year End Closing Activity?
1. How can we post adjustment entries to GL/AR/AP/BANK/ASSET accounts in the previous FYu20192008 in Apr/May/Jun/Julyu20192009 using Special Posting Periods, if already balances are carrying forwarded to next FY 2009? What effects on the Opening Balances already carry forwarded?
2. Can we run the Asset Depreciation for the previous FY 2008 in Apr/May/Jun/Julyu20192009 using Special Posting Periods, if already balances are carrying forwarded to next FY 2009? What effects on the Opening Balances already carry forwarded?
Thanks & Regards
Chandra

Hi,
You can carryforward the balance of GL, AP & AR. System is automatic updated the balance in current fiscal year if you pass the adjustment entries in previous fiscal year 2008 using special period. You can also run the deperciation.
Regards,
Pankaj

Queries regarding Flash Builder and Augmented Reality.

I am Sarat from India. I'm a software engineer with working knowledge of Java, so Flash AS and OOP are understandable for me. I am working on an augmented reality project. I am quite new to Flash, Adobe Community and I've got some queries regarding Augmented Reality and Flash Builder:
1. Flash Builder 4.6 comes with a default Flex 4.6 SDK. However, Flex 4.6 SDK wasn't allowing me to compile and run some example files. So I've downloaded Flex 4.0A version from Adobe.com. Now the examples are running fine, but would there be any problem if i try deploying such projects in a website or as a desktop app? Once the code is compiled into a swf file, the flex framework used doesn't make much difference, does it?
2. Would the AR project run effectively on a website, given various internet/processor speeds worldwide? Would the effectiveness of the AR project, deployed on a website, depend on the number of triangles in the 3D models i.e. dae files? Because as per my understanding heavy models implies more time to download the flash app into the local browser from the internet and more time to render them by the papervision 3D engine right?
3. Can we develop a stand alone desktop AR app using Flash Builder? Using Adobe AIR we can, i guess. Please refer some tutorial, if possible.
4. I've seen that we can implement multiple-marker-tracking AR using vectors/arrays in AS. Would there be any performance issues depending on the size of the vectors/arrays used.
5. Can someone please mention some tips to improve performance of an AR app (desktop app and web app)?
6. What would be, approximately, the cost of FLARManager, FLARToolkit commercial versions, if you have any idea? I've gone through their website but they did not mention the costs.
7. Would applying bitmap material to the dae models pull down the web app/mobile app/desktop app performance, given some 4 to 5 dae models in the scene?
8. Is it advisable to use multiple markers with multiple dae models or single marker with Flash-based GUI option to load different models onto the same marker?
It would be very helpful for me if someone could answer my above queries.
Sarat.

#1, If it compiles then you have no issue. There's no reason at this point not to use 4.6. You should bundle a captive runtime to assure the users computer won't need to have AIR installed at all.
#2, Papervision is old. Use the Stage3D and/or a wrapper framework. As far as the generic "If I download lots of data will it take the user more time to load it", well, of course. Just don't make the loading experience painful. Entertain them while they way or find ways of displaying data sooner than later. If it's desirable on the web has more to do with the context of the app and the device displaying it. In other words, a phone user would find it easy but obviously not a desktop user.
#3, Definitely referring you to Google on that one.
#4, Size always matters, it's common sense. The more you process the harder it is. While I haven't done AR I've used the Microsoft Kinect SDK and ANE and tracking was extremely fast but limited. From what I've seen and your basic built in location and direction hardware on any mobile device you shouldn't have much trouble. Depends on what you're doing.
#5, This discussion would be way too large for a forum. You'd need to consult a firm experienced in AR development.
#6, "Applications using the commercial license do not have to provide source code, but must pay a licensing fee. Contact ARToolworks at [email protected] for more information." They will base your price on your product, there is no single price.
#7, The models could be huge and elaborate or tiny and simple which changes the answer. Consult the answer in #4. Ultimately most people are getting on fast networks with mobile and excessively fast on desktop/wifi. Size matters a lot less than 3 years ago.
#8, Depends on what you're doing. You have to explain it.

Queries regarding N:1 Mapping

Hello XI Experts,
I have gone through one the most popular weblog on N:1.
/people/pooja.pandey/blog/2005/07/27/idocs-multiple-types-collection-in-bpm
I have some queries regarding this...
1. In Step 3, while creating message interfaces...which message type we have to select for MI_NOM_ABS (Abstract Asynchronous)
2. In Step 4, in Message mappings...which messages we have to select as a source and target messages for all the 4 Mappings of;
MM_ISU_UKGAS_NOM1_to_NOM1_ABS
(ii) MM_ISU_UKGAS_NOM2_to_NOM2_ABS
(iii) MM_ISU_UKGAS_NOM3_to_NOM3_ABS
(iv) MM_ISU_UKGAS_NOM_to_NOM_ABS
Do the needful.
Thanks n Advance.,
Xavier

Stallin,
> Question 1
use MT_NOM
>Question 2
First 3 mappings source and target are same in Message Mapping, in case of Interface Mapping Outbound IDOC to Abstract IDOC.
4th mapping 3 IDOC's as the source , MT_NOM as the target.
If it's not clear, reply back.
raj.

Queries regarding BPM Process

Hi All
I have some queries regarding BPM.Please respond.
Can we create / modify BPM processes using any Webservices / APIs available
Is it possible to edit template used for notification mails in BPM?
Do we have any way to transform BPM process design to standards like XPDL and BPMN. ?
Thanks
Monika
Edited by: Monika Jain on Jan 5, 2010 1:42 PM
Edited by: Monika Jain on Jan 5, 2010 1:45 PM

Hi Monika,
Regarding which version ob BPM is your question for notifications?
In NW BPM 7.11, you can not edit the text of the notifications, only the link to Task and UWL is configurable.
In NW BPM 7.2, there is a new type of Notification activity, where you have the freedom to edit the text of the notification, also to add dynamic variables from process context, but for the generic notifications(like "New Tasks") the functionality is the same as in NW BPM 7.11.
Please find a link to NW BPM 7.11 documentation for configuring Notifications.
http://help.sap.com/saphelp_nwce711/helpdata/en/e4/32ff7865fa483dba3686160f5c6dd0/frameset.htm
Best regards,
Radost

Queries regarding Printing in BIP

Hi All,
I have a requirement where the reports generated in BI Publisher needs to be directly send to the printer.The BIP is integrated to an application and we use BIP only for generting the PDF and excel reports.
I am trying to understand how the printing works in BIP and have a few queries regarding them. Listed below
1) The code that invokes the print functionality, is it something that resides on the server which hosts BIP?, or is it more a client side code (application that calls BIP)?
2) Do I have explicitly set my printer properties like host name , port #..etc in the code? I saw it being done in the documentation
------------From BIP Documentation -------------------------
// set IPP printer host
req.addProperty(DeliveryPropertyDefinitions.IPP_HOST, "myhost");
// set IPP printer port
req.addProperty(DeliveryPropertyDefinitions.IPP_PORT, "631");
// set IPP printer name
req.addProperty(DeliveryPropertyDefinitions.IPP_PRINTER_NAME,
"/printers/myprinter");
3) Do we need to know the printer details of each user prior to printing?
4) If the userbase is quite large, how can we set the printer properties for each individual users?. Is this a property set for each individual user?
5) Can we extract the printer details from a client machine and send it across to BIP for it to set the property and do the printing?.
Any thoughts ideas..and answers are welcome
Thnx in advance
Xs

Hi Rajeshree,
This is a new doc management feature of SRM 5.0.
You can now create versions, lock the document for local modification (check-in/out).
This requires an applet.
You can de-activate it in SPRO.
Rgds
Christophe
PS: please reward points for helpful answers

Appropritate forum to put queries regarding data archiving

Hi All,
Which one is the appropriate forum to put queries regarding data archiving?
Thanks in advance.
Vithalprasad

Yes you can use this forum, also there is one forum for Data Transfers.
Regards,
Altaf Shaikh

Few queries regarding J3RFLVMOBVED Report

Hi all,
I have a few queries regarding the J3RFLVMOBVED Report.
First and most inconsequential, the report reads Stock Overview (Russia). So why Russia?
Second, there are two checkboxes in the selection selection screen namely,
Read List from Database
Save List to Database
When I run this report once, it takes about 10 mins to fetch the output. But if I select Read List from Database, I get the result in a matter of few seconds to a couple of minutes.
So obviously I would like to know the secret behind this magic trick.
Also, what does Save List to Database do? Im a little apprehensive of trying this option. Just dont understand what it means. Hence did not try it yet. Does it mean that it is saving to a buffer or to the database as suggested(which I feel is highly unlikely).
I did debug the program. But found it too much to comprehend - pardon my n00biness for that.
If anybody has looked at this report or a similar one, with the above checkboxes, please help me out.
pk
PS: Logging out for the day. Will respond to replies on the morrow.

Hi Amit,
The Documentation for this report can be found either in Tcode J3RFLVMOBVED by clicking on the Blue i button or by going to the report J_3RMOBVED and checking the documentation there.
This part of the documentation is pretty useful:
Options to keep / receive the report from a database.
If the option "Keep report in database" is active our report is kept in the databases table "INDX" with the key "IM". That report can be used operatively for the further analysis.
The storing is possible on two vevels:
on a plant level
on a company code + GL account level
In both cases storing is possible only for one period (month).
Will check out the Notes. Actually services.sap.com has problems opening in my browser. Will have to get that rectified first.
Thanks for the info.
pk
PS: Im on ECC6
Edited by: kishan P on Feb 4, 2009 4:22 PM

Few queries regarding auditing

Hi All ,
Greetings. I have some queries regarding auditing.
1.How to enable auditing for create table and truncate table by a user ?
SQL> audit table by schema_name;
Audit succeeded.Got to know the above from :http://psoug.org/reference/auditing.html
This got succeeded. But when i actually created a table , it did not reflect in the dba_audit_trail;
Do i need to use the action number from here and then combine it with some other table to obtain the create table/truncate table information ?
2. How do i check what all auditing has been enabled so far ?
Please suggest me . I am unable to track auditing for create and truncate.
Regards
Kk

In the above article that I have quoted previously it says to check the dba_audit_trail table.
COLUMN username FORMAT A10
COLUMN owner    FORMAT A10
COLUMN obj_name FORMAT A10
COLUMN extended_timestamp FORMAT A35
SELECT username,
       extended_timestamp,
       owner,
       obj_name,
       action_name
FROM   dba_audit_trail
WHERE owner = 'AUDIT_TEST'
ORDER BY timestamp;
USERNAME   EXTENDED_TIMESTAMP                  OWNER      OBJ_NAME   ACTION_NAME
AUDIT_TEST 16-FEB-2006 14:16:55.435000 +00:00 AUDIT_TEST TEST_TAB   CREATE TABLE
AUDIT_TEST 16-FEB-2006 14:16:55.514000 +00:00 AUDIT_TEST TEST_TAB   INSERT
AUDIT_TEST 16-FEB-2006 14:16:55.545000 +00:00 AUDIT_TEST TEST_TAB   UPDATE
AUDIT_TEST 16-FEB-2006 14:16:55.592000 +00:00 AUDIT_TEST TEST_TAB   SELECT
AUDIT_TEST 16-FEB-2006 14:16:55.670000 +00:00 AUDIT_TEST TEST_TAB   DELETE
AUDIT_TEST 16-FEB-2006 14:17:00.045000 +00:00 AUDIT_TEST TEST_TAB   DROP TABLE
6 rows selected.
SQL>Have you reviewed that table?
You can also review the dba_stmt_audit_opts table.
DBA_STMT_AUDIT_OPTS
Edited by: Kerri_Robberts on Jul 15, 2011 3:11 PM

EIM WIM v4.3(1) installation error

Hi all,
In my current setup
a) 3 servers running app/msg/serv, database and web server all within the same domain
b) broadcom hotfix was deployed
c) windows authentication was used
d) installation was done on the 1st server where all components were selected except web server.
e) did a reinstallation of jdk & eim/wim was but unsuccessful as well
Some errors were seen in the install log file. The main one seem to be related to application server <-> database server communication. The 3 databases (master, active, archive) were created by the installation. Subsequently there are few other errors (attached)
<@> ERROR <@> [51:Thread-15] <@> ProcessId:588 <@> PID:0 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.dataaccess.dbconnectionfactory.DBConnectionFactory <@> initialize <@> I18N_EGPL_DATAACCESS-DRIVER_NOT_FOUNDcom.inet.tds.TdsDriver <@>
java.lang.ClassNotFoundException: com.inet.tds.TdsDriver
at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClassInternal(Unknown Source)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.egain.platform.framework.dataaccess.dbconnectionfactory.DBDataDriver.initialize(DBDataDriver.java:74)
at com.egain.platform.framework.dataaccess.dbconnectionfactory.DBConnectionFactory.initialize(DBConnectionFactory.java:191)
at com.egain.platform.framework.dataaccess.dbconnectionfactory.DBConnectionFactory.initialize(DBConnectionFactory.java:100)
at com.egain.platform.framework.dataaccess.dbconnectionfactory.DBConnectionFactory.<init>(DBConnectionFactory.java:73)
at com.egain.platform.framework.dataaccess.dbconnectionfactory.DBConnectionFactory.getInstance(DBConnectionFactory.java:92)
at com.egain.platform.framework.dataaccess.DataAccess.getDBConnection(DataAccess.java:4207)
at com.egain.platform.framework.dataaccess.DataAccess.executeDirectUpdate(DataAccess.java:689)
at com.egain.platform.module.installer.ConfigureDatabaseServer.updateDatabaseTables(ConfigureDatabaseServer.java:150)
at com.egain.platform.module.installer.ConfigureDatabaseServer.<init>(ConfigureDatabaseServer.java:54)
at com.egain.platform.module.installer.ConfigureeGainService.install(ConfigureeGainService.java:50)
at com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
at ZeroGabm.run(DashoA10*..)
Thanks!
-JT-

RK,
Does the c:/users/rkm/x/apex/images folder exist?
Does it contain lots of images?
If not, what is the full path where /apex/images was unzipped?
The parameter to the apxldimg script needs to point to the folder that contains the apex folder.

Queries regarding EIM/WIM v4.2.5 using in IPCCExpress 7.0(1) SR4 setup

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