Query regarding Crystal Reports Server

Hi,
I am new to Crystal Reports.
I have created a couple of .rpt files using CR2008 and I am loading these report files in my aspx pages using CrystalReportViewer control.
I am planning to host my webApp on IIS in production environment. Maximum simultaneous/concurrent connections to my reports would be 1 or 2.
My question is:
1. Do I need Crystal Reports Server in this scenario?
2. In future if the number of concurrent users to report increases then do I need to go for Crystal Reports Server? Will just buying and installing the Crystal reports server on production server work? or will I have to do some configuration or some other changes in the existing deployed reports? OR Will I have to deploy my existing reports on Crystal Report Server again?
Any help will be highly appreciated.
Thanks in advance,
Manish

Manish, please do not cross post:
Query regarding Crystal Reports Server
See the [Rules of Engagement|http://www.sdn.sap.com/irj/sdn/wiki?path=/display/home/rulesofEngagement] for more details.
Marking this thread as answered and locking...
- Ludek

Similar Messages

See sql query from crystal report without crystal report

see sql query from crystal report without crystal report

Hi,
Depends on datasource type but you could have a look at ODBC trace or if you have access to the SQL Server you could use profiler to monitor the session.
Regards,
Craig
And this will only be of use if you know which Server/Insstance/Database the Report is connecting to...
Please click "Mark As Answer" if my post helped. Tony C.

Crystal Reports Server XI , Infoview and Internet Explorer 7

Hi,
We have just upgraded to IE 7 and we are facing some problems in the Crystal Reports Viewer that is launched from Infoview when users run reports off of Crystal Reports Server XI.
- there is no horizontal scroll bar
- the print button on the CR Viewer does not work
- there is no busy/hourglass symbol to indicate the report is running
etc.
Has anyone experienced problems like this?
Any solutions or Service Packs or updates we can use?
thanks
-Jai

Hello Jai,
as you refer to Infoview I recommend to post this query to the [BusinessObjects Enterprise Administration|BI Platform; forum.
This forum is dedicated to topics related to administration and configuration of BusinessObjects Enterprise, BusinessObjects Edge, and Crystal Reports Server.
It is monitored by qualified technicians and you will get a faster response there.
Also, all BOE Administration queries remain in one place and thus can be easily searched in one place.
Best regards,
Falk

Trying To Authenticate Crystal Reports Server 2008 Onto Windows NT

Hi Everyone,
I've just installed CRS 2008 onto a Windows Server 2003 machine and it works using the Enterprise Authentication.
When I go into the CMC and choose Authentication then Windows NT, I fill in all the necessary information such as the Default NT Domain and the Mapped NT Member Group. When I save everything ( Update ) and logout, Windows NT Authentication doesn't appear even though I have enabled it.
Is there something that i'm not doing ??????
The Default NT Domain is BountyGroup
Mapped NT Member Group is: SecWindowsNT:
GB-Crystal\BusinessObjects NT Users - Test
Many Thanks In Advance

Hello Shannon,
I recommend to post this query to the [BusinessObjects Enterprise Administration|BI Platform; forum.
This forum is dedicated to topics related to administration and configuration of BusinessObjects Enterprise, BusinessObjects Edge, and Crystal Reports Server.
It is monitored by qualified technicians and you will get a faster response there.
Also, all BOE Administration queries remain in one place and thus can be easily searched in one place.
Best regards,
Falk

Crystal Report Server - Schedule reports have failed.

Hi,
Recently, several scheduled reports have failed with the error message "server error. CrystalEnterprise.Smtp: SMTP_E_TCPSOCKET_SEND(3)". It happens randomly, to different reports at different times. Can anyone let me know what information does this need to troubleshoot. Thanks!
Senthil

Hello Senthil,
I recommend to post this query to the [BusinessObjects Enterprise Administration|BI Platform; forum.
This forum is dedicated to topics related to administration and configuration of BusinessObjects Enterprise, BusinessObjects Edge, and Crystal Reports Server.
It is monitored by qualified technicians and you will get a faster response there.
Also, all BOE Administration queries remain in one place and thus can be easily searched in one place.
Best regards,
Falk

Crystal Report Server / Business objects XI R2 questions

Hello all,
If this isn't the place to post these questions please advise which forum is. Thank you in advance.
We are running XI R2 SP5 of Crystal Report server (11.5.11.1470). I have some general questions...and are fairly new to this version. Although I have been developing CR for many years.
There is plenty of discussions here about "Universes" in BO, but for my deployment I don't think this applies. Correct?
I have created list of values (LOV) using Business View Manager (11.5.11.1470) and would like to
1. give the user an ability to select an "ALL" option in the report.
2. If the LOV is large, it only returns a partial list.
Now i have search these forums and other and found discussions regarding the above but none seemed to relate to my version. Either I'm missing some component or just slow.
Any advice / help would be greatly appreciated.
Thank you.

>
Suresh Babu Aluri wrote:
> Hi,
>
> You can create All prompt in lovs of reuired object as
>
> do the following steps for all prompt creation.
>
> 1. Go to Object to which the lovs are mapped. -> select object -> properties -> advanced (not sure) -> edit lovs -> then a query panel will display and it will have query like
>
> select distinct(..........) from ......................
>
> change the above query to
>
> select distinct(..........) from ......................
> union
> select 'all' from dual -> dual is temporary table in oracle (you define a temporary table w.r.to database)
>
> 2. In designer go to the object on which prompt is defined.
> i.e.
>
> may be in selecor where clause you might defined prompt as
>
> .............. @prompt('Member Name')
>
> so change that to
>
> .................. .............. @prompt('..Member name')
> or
> 'all' in @prompt('Member name')
>
> 2. For your second requirement the max no lov values are changed in prm files. For that go to programs -> BO -> BO ii.5 or ur version -> dataaccess->win32_x86-> based on ur back end select required folder -> search in *.prm files to change the max no lovs.
>
> Cheers,
> Suresh Aluri.
Hi Suresh
Thank you for the detailed response. I tried your suggestions and neither works.
LOV issue:
Within the Business View manager, i right-click on the LOV object and click "Edit List of Values..." and i get a dialog box that only shows me Available fields, List of Value Fields used, description field, and Referenced objects. Along with buttons for Clear Instance & Refersh Status.
I have read similar posts to what you suggested but never get to the same place as described.
Please advise....
as for _Max Number LOV _
I have researched this as well and found the same suggestion you made. But the PRM file does not have that value, and the file contains all XML code
Now what???
Thanks
Mike

Crystal Reports Server 2008 on Windows 2003 Server

We have Crystal Reports Server 2008 installed on Windows 2003 Server. Pretty standard install.
On the same Windows 2003 Server, we have IIS setup to host some other sites (data.mycompany.com, intranet.mycompany.com). Now since Crystal Reports Server 2008 is running through Apache Tomcat 5.5.20 that is installed with Crystal Reports Server 2008. I need to setup something like reports.mycompany.com for reporting server. Since it is not in IIS and it does not seem that this install of Tomcat allows you to set this up to point to reports.mycompany.com. I need some feedback on how to set this up.

Hello Shannon,
I recommend to post this query to the [BusinessObjects Enterprise Administration|BI Platform; forum.
This forum is dedicated to topics related to administration and configuration of BusinessObjects Enterprise, BusinessObjects Edge, and Crystal Reports Server.
It is monitored by qualified technicians and you will get a faster response there.
Also, all BOE Administration queries remain in one place and thus can be easily searched in one place.
Best regards,
Falk

Run a report as output format "MS Word" under Crystal Report Server 11 R2

May I confirm any patches I can download to fix the problem ?
The problem is if I set the output format as MS Word 2003/2007 instead of crystal report when "Schedule" a report in Crystal Report Server. I found a problem all reports cannot be show on the browser (with error message "Error on page." at the bottom of browser). I need quit the infoview and login again.
Thanks for your kindly help

Hello Wallace,
I recommend to post this query to the [BusinessObjects Enterprise Administration|BI Platform; forum.
This forum is dedicated to topics related to administration and configuration of BusinessObjects Enterprise, BusinessObjects Edge, and Crystal Reports Server.
It is monitored by qualified technicians and you will get a faster response there.
Also, all BOE Administration queries remain in one place and thus can be easily searched in one place.
Best regards,
Falk

Drop down boxes ok in Crystal Reports but not ok in Crystal Reports Server

I have the following problem with "dynamic dropdowns"
Initially, I have a Crystal Report (.rpt). It has two dynamic drop downs. They work
in both Crystal Reports Designer (preview) and Crystal Reports Server (right-click-View).
The first drop down is the result of a rather complex sql query. The second drop down
is a child of the first.
I make a small change to the sql "WHERE" clause using the Crystal Reports Designer. It works fine in preview.
I save (Enterprise mode) to Crystal Server. I use Business View Manager to configure
the _DC_n object. (I did notice that the .._DC_n gets incremented by one.)
The _DF object seems to know about the updated sql so I do not have change it.
However, when I go to back to Crystal Reports Server, and right-click-View, the
"dynamic dropdown" is not working properly. I can not make sense
of what has been retrieved.
Please tell me what is most likely to have gone wrong here? The Business View Manager
seemed to knew about the sql change. But Crystal Reports Server has
not responded to the change in the same way as Crystal Reports Designer.
...thank you, Stan

When you publish a report to Crystal Server, the dynamic prompts are no longer handled in the report itself. Instead depending on how they're published, they either go away or they're published to the "repository" and managed through the "Business View Manager" (BVM), which is available as part of the Client Tools install.
To get the dynamic prompt into the repository, you have to check the "Enable Repository Refresh" checkbox at the bottom of the "Save As" screen after you log in to CRS. However, doing it this way is NOT best practice, especially if you're using the query from the report to provide the data for the prompt. If you do this for all of your reports, you get a LOT of bloat in the repository objects and it makes the job of migrating from one version of CRS to another MUCH more difficult!
What I've done in the past to get a simple "sample" prompt published is create a report that just contains the data that I want to have in the dynamic parameter using a single table - this is usually what I call a "lookup" table that has a "code" field and a "description" or "name" field. I then create a dynamic parameter in that report that just pulls the data from the single table. I'll publish the report to my favorites with the Repository Refresh enabled.
I then run the BVM and look for the following objects (default location is under "Cascading Dynamic Prompts":
<prompt name>_DC - This is the Data Connection for the prompt. Edit this, enter the password, and set it to "Never Prompt" for the password. NOTE: This DC can be reused by multiple prompts. If you continue to add prompts through publishing Crystal Reports with prompts, you will get MANY of these that all point to the same database!
<prompt name>_DF - This is the Data Foundation for the prompts. When you create a new one, you need to select an existing DC and then either one or more tables or write a command to provide the data for your prompt. It works much like the Database Explorer in Crystal. The one that was just saved has all of the information required for the prompt.
<prompt name>_BE - This is the Business Element. When you create one, you have to select and existing DF and one or more fields. You can also create a filter on the data. This is used to generate the SQL that will be run to provide the data for the prompt.
<prompt name>_ BV - This is the Business View. When you create one, you have to select the Business Element. I'm not sure of the exact purpose of this, but you have to have one in order to set up the "List of Values".
<prompt name> - This is the List of Values (LOV). This defines what fields are available for the prompt itself.
You can create folders to organize these objects so that its easier to maintain.
To use a LOV that you've defined in BVM to feed data to new dynamic prompts, do the following:
1. Connect to CRS from Crystal.
2. Create/Edit your prompt.
3. Set the prompt to be dynamic.
4. Under "Choose a Data Source", select "Existing" and select the LOV from the drop-down list.
5. Update the properties in the parameter.
When viewing or scheduling a report, the dynamic prompts will run through the Crystal Reports 2013 Report Application Server in CRS (it will be named differently if you're not on CRS 2013, but will have "Report Application Server" in the name.)
-Dell

Invalid Key code Error while installing crystal report server 11

While installing crystal report server 11,i am facing an erro which says Invalid Key code Error.I had raised this issue to SAP customer support and attaching the conversation that we had.PLEASE HELP me to resolve the issue.
MAILS--Dear Mohit,
Thanks for the patience.
We have received the below update from the Licensing Team.
You received your permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
You did not purchase these licenses for Crystal Reports Server, but purchased it for Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but you elected to use version XI instead and received key .
You would need to enroll the licenses in maintenance if you want to upgrade them.
In case of any queries please create a ticket via the Service Market Place.
Regards,
Jessy
Customer Interaction Center
SAP Active Global Support
Hello Jessy,
The customer received their permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
They did not purchase these licenses for Crystal Reports Server, they purchased Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but they elected to use version XI instead and they received key .
They cannot decide to upgrade now - they must enrol these licenses in maintenance if they want to upgrade them.
Kind regards,
Rosemary
From: BOSAPASIA
Sent: 29 September 2009 05:49
To: Savage, Rosemary
Subject: FW: Crystal Reports Server Installation Issue
Importance: High
HI Rose ,
Need your assistance on the below issue.
Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
He has provided us the Scanned copies of the Key code and the registration number.Can you please help and check if he can be provided with a Keycode.
Regards,
Jessy
CIC Team Lead
Customer Interaction Center
Global Support Centre India
SAP Labs India Pvt Ltd
Hi,
Providing you with the required details to proceed further
Registration Number-
Registration Email Address-taxmantra.support
And also please find attached the scanned copy of the Registration key we got for the Crystal report server.
Dear Mohitk,
Thank you for your information.
I checked with the concerned colleague and received the below update:
Please check from where you got this key code. If from a paper, please scan it to us. Please let them track to the original paper or email.
If you have registered the key code, please provide us the registration number or registration email address so that we will try to check for you.
If you did not register before, as the promotion is over so the key code could not be replaced.
I request you to kindly check the same at your end and revert with the details.
Moreover, there are two ways for Crystal Report customer to get support.
One is customer with bundled product such like BOE and under maintenance. These customers will have an S-user ID and password to log a case in service market place via http://service.sap.com/message
A learning map was provided, listed on left column.
The other is customer with only Crystal report product, the support is via SDN.
http://service.sap.com =>Crystal Reports and Xcelsius Support=>Crystal Reports and Xcelsius Forums
Customers can first check whether other customer has got the same issue and find the reply from our engineers.
You may also post your own thread for support.
Anything else I could help, please do not hesitate to contact again.
Hi,
I am providing you with the details required to resolve the issue related to Crystal report installation,for reference of the issue please refer the mail below.
Please find attached the Scanned Document containing the details as per the details required by you.
Hope to see a quick resolution for the issue.
Dear Mohit,
Thank you for your e-mail.
As discussed, I understand that youu2019ve procured Crystal Reports Server 11 in 2006. However youu2019re facing issues with key codes while reinstalling the same. We request you to kindly provide us with below details for further assistance.
Your customer number:
Your customer name and address:
Purchase order number:
Any other products purchased along with Crystal Reports Server 11
Any S-User Id:
Any old case ID:
Please feel free to contact us if any further queries.
Hi,
I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
"The product key code you have entered is incorrect"
We are facing the same issue in 2006,I am attaching with this email the conversations that was held in 2006 to get the correct key code.
Please help us to resolve the issue as early as possible.
My contact number:
If you need any further information do let me know

Ajit,
By design, the product is not able to be installed under the superuser account.
1. Create a new user and specify a home directory for the user without a quota set.
2. Copy or move the installation files to a directory that the new user can read. I suggest you move the installation files directly into the new user's home directory.
3. Logon as the new user (or su - newuser)
4. run the installation shell script using that new user's account.
NOTE: Ensure the system meets the requirements from the supported platforms documents.
.Tony

Error when running a report in Crystal Reports Server 2008

Received the following error message:
Error in File Relatorio4: Failed to load database information.
Or
Error
Failed to open the connection. Relatorio4 Details: [Database Vendor Code:
12154 ]
I'm trying to run a report Crystal Reports 2008 in Crystal Reports Server 2008.
I use the native driver for Oracle (Oracle Server).
Any help would be appreciated!

Hi Vilari,
Do a small test to test your connection.
-Right Click on desktop ->
Create new text document->
Save as test.UDL->
double click and test connection by selecting driver name,datasource name,user id and password.
Click on Test Connection.
It should be succeed.
Database Vendor Code is the error returned by the database client/server.Its not a Crystal Report Error.Check Microsoft's web site for more info on what that error means.
Likely the client has not been in stalled or configured or both.
Also check that proper DSN is configured or not.
As you are using Oracle make sure that a TNSNAMES.ORA file exists and is in the proper place and accessible. See the operating system specific manual for details on the required name and location.
Check to see that the service name exists in one of the TNSNAMES.ORA files and add it if necessary.
Make sure there are no syntax errors anywhere in the file. Particularly look for unmatched parentheses or stray characters. Any error in a TNSNAMES.ORA file makes it unusable.
Hope this helps
Regards,
Shweta

Crystal Report Server XI Report recurring instances do not work. Logs?

I have scheduled a report to be run every morning, and each instance return status is "success". However, I encountered the following problem when I try to view instances of the report: There is a long time period of waiting (seems to be waiting for some kind of timeout), and then eventually the message: "A request was cancelled. The necessary security privileges could not be verified. This indicates a problem with the security server."
I also noticed that in event viewer (windows server 2003) I see many failure audits to login to the sql database, and the events contain the login used in my data source.
It's interesting to note, that when I run a single instance of the report "Now" there is no problem.
Some info about the report which may be relevant:
The report uses 2 formula fields to auto-parameterize 2 of the 5 parameters used by a subreport. The other 3 subreport parameters are set when scheduling the report.
The subreport uses a call into a stored procedure in a MS SQL server 2005 database to retrieve its records.
The 2 fields which are parameterized are datetime fields (StartTime, EndTime), and the main report is basically just a wrapper to only show the previous day.
JDBC data source to local Sql server instance.
Also, the crystal report server XI install uses the same sql server instance to store CMS data under a separate database.
I'm stumped on this.
Has anybody encountered this problem?
Is there a simpler way to auto-parameterize the report?
Why are the failure audits occurring when I view the instance of the report? Is this because the instance is setup to use RPT output format?
Are there logs I can look into aside from event viewer? I can't find anything that looks relevant under program files, but perhaps I missed something.
The failure audits would make more sense to me if it occurred with the other report instances, but some instances are shown correctly, and some just do this timeout thing.

Please post this query to the Business Objects Enterprise Administration forum:
BI Platform
That forum is monitored by qualified technicians and you will get a faster response there.
Thank you for your understanding,
Ludek

Crystal Report Server Database Log File Growth Out Of Control?

We are hosting Crystal Report Server 11.5 on Microsoft SQL Server 2005 Enterprise. Our Crystal Report Server SQL 2005 database file size = 6,272 KB, and the log file that goes with the database has a size = 23,839,552.
I have been reviewing the Application Logs and this log file size is auto-increasing about 3-times a week.
We backup the database each night, and run maintenance routines to Check Database Integrity, re-organize index, rebuild index, update statistics, and backup the database.
Is it "Normal" to have such a large LOG file compared to the DATABASE file?
Can you tell me if there is a recommended way to SHRINK the log file?
Some Technical Documents suggest frist truncating the log, and the using the DBCC SHRINKFILE command:
USE CRS
GO
--Truncate the log by changing the database recovery model to SIMPLE
ALTER DATABASE CRS
SET RECOVERY SIMPLE;
--Shrink the truncated log file to 1 gigabyte
DBCC SHRINKFILE (CRS_log, 1000);
GO
--Reset the database recovery model.
ALTER DATABASE CRS
SET RECOVERY FULL;
GO
Do you think this approach would help?
Do you think this approach would cause any problems?

my bad you didn't put the K on the 2nd number.
Looking at my SQL server that's crazy big my logs are in the k's like 4-8.
I think someone enabled some type of debugging on your SQL server, it's more of a Microsoft issue, as our product doesn't require it from looking at my SQL DB's
Regards,
Tim

Crystal Report server error

I'm new to posting here, so please bear with me! I have installed, in this order, crystal report server XI R2 .Net server 2005 (used as a viewer for reports in our web application), Crystal report server XI (BO), Crystal Report XI, BO XI SP4 on Windows Server 2003 R2 running as a VM. When I first install crystal report server XI R2 .Net server 2005, open our web app and run Crystal reports, they run just fine. After installing BO XI, Crystal Reports XI and BO SP4, I get an error:
Server Error in '/ImageWorks' Application.
Not enough memory for operation.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Runtime.InteropServices.COMException: Not enough memory for operation.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[COMException (0x80041004): Not enough memory for operation.]
   CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options) +0
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options) +87
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() +279
[Exception: Load report failed.]
   CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() +341
   CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename, OpenReportMethod openMethod, Int16 parentJob) +964
   CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename) +73
   roi_AdminReportViewer.Page_Load(Object sender, EventArgs e) +83
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +47
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1436
Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433
I have loaded this same configuration on similar servers over the past 2 years with no issue. Can anyone help me? Doesn't look like the memory is being touched on the server, it's an IIS server with 1.5 GB RAM.

Hi Elaine,
So everything worked fine until you installed CRXI and BO R2 SP4? Let me know if the order of installation I have below is correct:
1. crystal report server XI R2 .Net server 2005
2. Crystal report server XI (BO)
3. Crystal Report XI
4. BO XI SP4
I know the .net viewer is usually set up in the Crystal Reports Server installation. I'm unsure as to why you have it listed separately.
Also which version of BO (Crystal Reports Server) are you installing (R1,R2,R3)?   Could you clearly outline your first 2 installation steps?

Crystal Reports Server 2008 Repository Database

We've configured a new CRS 2008 server and have a "failed reports" report that worked in the old Crystal Enterprise 10 environment. It would query the repository database CMS_InfoObjects table and report failed reports for the day.
With the new version of Crystal Reports Server 2008 and the new repository database, the ObjName field and others in this table are now varbinary fields.
How can we query this field like we did with the old version to get our "failed reports" report to work?
I can't really find any informatin on the structure, etc. or how to query the repository database.

Unfortunately, you can't query it directly from a report. You have to use the query language that comes with the SDK.
I'm not sure whether CRS comes with the same Query Builder tool that comes with BusinessObjects, but if it does you can access it through a url like this: http://<server name>/AdminTools/querybuilder/ie.jsp.
To get the list of failed reports, you would run something like this query:
Select SI_NAME, SI_ID, SI_CREATION_TIME
from CI_INFOOBJECTS
where SI_INSTANCE = 1
and SI_SCHEDULE_STATUS = 3
and SI_CREATION_TIME >= '2010/08/19,00:00:00'
Unfortunately, there is no way to automate this with the Query Builder. You would have to manually run this query every day to get the information you're looking for.
If you can write code in Visual Studio or Java (or have someone available who can do this), this type of thing is not difficult to do in the SDK. You could handle it a couple of ways:
1. Create a program that loads the information to a table in your database and then run a report in CRS that will show that data.
2. Create a program that loads the data into memory and runs a report off of the in-memory data.
Either type of program could be set to run under the Windows Scheduler to automatically provide the information.
-Dell

Query regarding Crystal Reports Server

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