Query regarding upgrading speed after phone call.

Hi
I'm hoping someone can help point me in the right direction as I'm not sure about the following.
Around January this year I went broadband and received a 7mb connection and noticed that I was due to be upgraded in my area to 11mb in March and the sales confirmed It would be upgraded when it arrives.
So yesterday I did a check and it says 11mb now through BT check site, so I have checked my connection through the speed test and hub.
Speed test results.
Download speed achieved during the test was - 6104 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps.
My home hub records this.
Line state
Connected
Connection time
0 days, 17:31:56
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
4.6 dB / 22.0 dB
Line attenuation (Down/Up)
29.0 dB / 18.0 dB
Output power (Down/Up)
19.8 dBm / 12.2 dBm
It has ip profile at 7150Kpbs which I take is my locked connection speed.
I have phoned the help line and a gentleman told me all is ok and I'm upgraded to the new speed yet my ip and DSL connection rate are not the 11mb so I was hoping or wondering if this need to be changed and the gentleman may not have understood what I was trying to say.
Do BT just upgrade when your area has been done or do I have to phone again to double check I now have the new improved speed?
I would be very grateful for any help on the above.
Mhis
Solved!
Go to Solution.

Just to say I phoned the number who then put me through to tech team who then told me that even though BT site shows 11mb now in my area on my number it maybe until September when the upgrade is available.
The young lady gave me another number and told me they would be able to tell me when the upgrade would be likely and the number was 0800 0853608.
I gave this number a ring and I believe its BT wholesales and a nice chap simply said he can't help me with that.
So I guess even though the checker here BT check your speed shows me 11mb now it must be wrong as its not available. A little bit confused over that!

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Query regarding upgrading speed after phone call.

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