Query related to BW - BEx

Hello Experts,
We have BEx configured in one of our system and it has been refreshed from production recently.
When user try to login it to SAP Query Designer: they get below prompt >
Terminate : The BW server has deactiviated this version of Query designer.
Any inputs will be helpful.
Regards, Amber S
System Info:
SAP - NW2004s EHP1 SP5
DB - Oracle 10.2.0.4
OS - AIX 5.3

I am getting one more error while processing the Standard SAP web template >
An exception occured while processing your request. Send the exception ID to your portal administrator.
Any inputs for the above issue wqill be helpful.
Regards,
Amber S

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At line:1 char:1
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[email protected]

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