Question about a bug which should be fixed in the 10.2.0.4 patchset

Hi,
We have a 10.2.0.4 single instance database on Sun Solaris SPARC (64-bit) and have the same symptoms as described in Bug 4643723 (error codes and the stack trace are the same). That bug should be already fixed in 10.2.0.4 patchset.
Does anyone have experience on how to proceed in such cases - I mean, is making a SR on metalink an obvious action?
Is it possible that the patchset wasn't applied correctly although "opatch lsinventory" outputs that the "10g Release 2 Patchset 3 (10.2.0.4)" is installed and SYS.REGISTRY$HISTORY also contains a record of the upgrade. The upgrade from 10.2.0.1 to 10.2.0.4 was performed 6 months ago and the database was continuously up and runing till then.
Thanks for any answers

many bugs can have the same errors. Raise an SR.
Oracle Support will ask for an opatch lsinventory, and may ask you verify library versions, or relink.

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