Question about Apple Support?

Hi,
My computer's internal drive got rewritten over with Window XP and I'm working on file recovery. I'm doubtful I'll get anything back.
I don't have Apple Support but my sister thinks if I pay for a membership they might be able to help me out. They have a one time incident option. Does anyone know if they would be able to help me with this problem?
S.

Smokerz,
Thanks, I meant that I tried to take off my Mac and hold apple, option, O, F but I get the Windows screen since my drive was rewritten over with that so gave up. I talked to G-Tech today about the partitions not ejecting when I close down and they said that's because I'm booting off the drive itself so they aren't meant to eject.
I'm trying to find out why my Disk Utility is crashing and Disk Images won't open and have asked G-Tech about that. Hopefully it will help.
Appreciate your advice on recovery. I can't risk spending money for a program I'm not sure will work. Yes, I plan to be religious about backup once I built up my system again.
S.

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HT5312 HOW TO KNOW THE SECURITY QUESTIONS ABOUT APPLE ID?

HOW TO KNOW THE SECURITY QUESTIONS ABOUT APPLE ID?HOW TO KNOW THE SECURITY QUESTIONS ABOUT APPLE ID?

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use
For future info typing all in capitals is considered shouting and makes posts difficult to read, and may mean that people don't reply

I had recently followed orders to restore my iPhone 3gs (iOS 6.1) from a question on apple support. However it was working fine before that, it's just that my phone didn't have signal. So it said to restore my iPhone and now it says that the Activation se

i had recently followed orders to restore my iPhone 3gs (iOS 6.1) from a question on apple support. However it was working fine before that, it's just that my phone didn't have signal. So it said to restore my iPhone and now it says that the Activation server is temporarily unavailable and when i plugged it into my mac, it said that i ddn't have a sim card installed. What can I do to fix this besides bring it to the store? it also bugs me because this answer was supposed to work but it just messed my phone up even more. This has already happened once and i had to take it to the store. What should I do to fix this? Thank you so much for all answers. i really appreciate.

no so i dont know what happened

The second question about Apple ID

The second question is : i have a apple id but my staff he make it , now he get out of my store and he change my apple password and e-mail rescue , how can i got the new password

Hi dam sumo,
Welcome to the Apple Support Communities!
I know you are not able to reset the Apple ID password by email because the rescue email address has changed. Have you tried resetting the password by answering the security questions? Please refer to the attached article for information on resetting Apple ID password.
If you forgot your Apple ID password
http://support.apple.com/kb/HT5787
Have a great day,
Joe

Question about SAP Support pagackes

Hi all
I am trying to understand more about SAP Support packages. Can anyone please help me to answer the following questions.
1. How do we find out waht version of Support package currently installed on our system. ( e.g what command or transaction provides this info).
2. How do we find the latest support pack available from SAP?
3.   Do we have to apply support pack to each component or to each module e.t.c
    ( Any command or tranaction....)
4. What is a differnce between SAP kernel support pack and SAP Note.
5. Is it requirement to apply support package from SAP solutaion manager or can also be applied throught transaction
Thank you very much....

Hi Julio,
1. How do we find out waht version of Support package currently installed on our system. ( e.g what command or transaction provides this info).
Go to Txn SPAM --> Click on Package Level --> Check the level against SAP_BASIS or SAP_ABA
2. How do we find the latest support pack available from SAP?
http://service.sap.com/sp-stacks --> SP Stack Information
3. Do we have to apply support pack to each component or to each module e.t.c
( Any command or tranaction....)
There will be support packs for each component like SAP_BASIS,SAP_ABA,SAP_BW .. etc and you can apply them through SPAM.
4. What is a differnce between SAP kernel support pack and SAP Note.
Kernels are central program that are required to run SAP system and these programs reside in OS level.Kernel support pack means correction to these cental programs .There is no transaction for this.You can replace the existing files with the new one ( in simple words ) . SAP note means correction to SAP programs , more than one SAP note is called a Support pack and Note can be implemented using SNOTE and Support packs using SPAM
5. Is it requirement to apply support package from SAP solutaion manager or can also be applied throught transaction
Now you need Solution Manager to download Support packs from SMP.You can apply SPs in the target system without using Solman.
Thanks
Prince Jose
PS: points are appreciated
Message was edited by:
        Prince Jose

My iphone 4 says *your iphone has a problem* answer the security question call apple support

hi, im from pakistan i have got this iphone 4 as a gift from a frnd and now that i have FACTORY UNLOCKED it so now when i connect it to the itunes it says YOU NEED TO ANSWER THE SECURITY QUESTIONS PLEASE CALL APPLE SUPPORT SAME DOES THE PHONE SAYS
i dont have its box neither do i know its first user because the fone is used. PLEASE HELP

Your phone is in recovery mode do what the message says and connect it to itunes on your computer Read
http://support.apple.com/kb/ht1808

Two questions about apple mail

hey everyone. i'm getting to learn a little more about apple mail these days; smoothing out Gmail IMAP synching and whatnaught. i've stumbled into the mail directory on my macbook and had some questions.
1. the "mail downloads" folder (home/library/mail downloads). what is the significance of this folder? in the preferences, i have my default downloads saved to the main "downloads" folder. yet there is a random number of files in there; i don't think they constiute the totality of every message i've received that has a file to download, so what is the logic of those files? if i delete them will the downloads not be available from individual mail messages any longer?
2. i see some older IMAP mailboxes for two accounts that i don't even have access to any more. they don't, however, show up on the mail app itself. is there some way to reintegrate these mailboxes (just for archival purposes, and the ability to see their messages) into the mail program?
thanks so much!
quin

Aaron,
The Mail Downloads folder contents are redundant to what is kept with the messages. The most typical ways that content results in that folder are:
1) quickly clicking the Save button on a message, rather than using a click-hold to then have the option to choose a target location of the Save;
2) you open an attachment with another application. There Mail Downloads is only meant to be a temporary storage location. Attachments are kept as originally received with the message itself. Also, in the more recent version of Mail, it is redundantly kept in a folder within the INBOX.mbox folder named Attachments -- this is a behind the scenes behavior. It first appeared only for IMAP mailboxes, but more recently in Mail 4.x is also the case with a POP account. If unedited, then depending how you have your preference set up, attachments may be removed when Mail is quit, etc.;
3) Mail in 10.5.x and 10.6.x seems to require the Mail Downloads folder to be created, rather than use the Downloads folder. The latter is mostly used as the location of items you click to load from a remote server, whether in a Browser or in Mail.
With respect to your old IMAP account folders or mailboxes, where have you found them? I would assume any old IMAP accounts have been deactivated in Mail Preferences/Accounts/Advanced if in the Mail folder, but not showing in the Sidebar to Mail? It would problematic to activate an IMAP account if it can no longer contact the IMAP server. Any xxxx.imapmbox folder can be dragged from the Mail folder (after quitting Mail) to say the Desktop, renamed as xxxx.mbox folder, and then back in Mail imported to be an On My Mac mailbox for archival.
More info, please.
Ernie

When I attempt to install iTunes I get an error message about Apple Support Service needed to run iTunes.

What is Apple Support Services and where can I get it so I might download iTunes?

Apple Support Services
What's the precise text of the message, please? (There's an Apple Mobile Device Service, and Apple Mobile Device Support, and Apple Application Support ... so it's not clear what you might be having trouble with at the moment.)

Help needed! about apple support

I just got an i pod video 30 gig as a birthday present. and i have no bill for it. if, by some misfortune something goes wrong with my i pod,will i be able to ship it to the US for a replacement if i register the product? i live in south africa but the pod was purchased by my parents at the singapore airport.

My ipod was purchased in the US when my brother was on holiday over there. I live in the UK and when it went wrong a month ago I went onto the apple support website, filled in a form, Apple sent me an empty box for which to send the ipod off in, a week later a new one came back. Simple and no hassle at all.
Basically you should be ok.

Why the Bluetooth file transfer to other smart devices is not supported by apple? I am seeing only the lame excuse "that it only supports apple devices and not other". Knowing that only I'm posting this question to apple support people...

APPLE never answers this question. I love apple products but this kind of useless restriction drawing itself back to the underground...they only answer what the device can do and they never answer why the device can't do that? I want to directly post this question to apple.

Apple aren't here. You won't get a response from Apple on this user-to-user help forum.
Although speculation on Apple policies is not permitted on this forum, it has been previously speculated frequently, that the reasons for not allowing Bluetooth file transfers are:
1) Bluetooth is too slow for transferring multi-megabyte / gigabyte media files that iOS devices typically store. There are much faster ways of transferring files, not limited by arbitrary distances Bluetooth is.
2) Allowing file transfers would allow illegal sharing of copyrighted music and video files. Apple has a duty to protect such files from easy sharing due to agreements with the copyright holders for whom they sell this copyrighted content in the iTunes Store.

How to submit question to Apple Support?

while watching movies, reading, etc. wifi connection drops at home on wireless and when using Hotspot with iphone 4. to reconnect, it asks for a password. it will reconnect after entering the router pass key, which is more than 15 numbers and characters. all other devices are fine. this was sporadic previously but is more frequent lately. router is not the problem. I don't see any wifi settings on the ipad that could be causing the problem. supposedly the OS version is 4.3.3 (why isn't this a choice in the dropdown on this site). I don't really have an interest in "discussing" this with other users - no offense intended. just want response from Apple support. thanks.

You can also call Apple tech support at 800-275-2273.
As Tamara said, you will not get official support from Apple in these forums. You may, however, get responses from very experienced and knowledgeable users (often more experienced that the first-line support at AppleCare), so you might want to give folks a chance to assist. Up to you, though.
an appointment? do I get charged a fee if I miss it without 24 hour notice?
No, you just need an appointment since the Genius Bars almost always are quite busy. Without an appointment you may have a very long wait or not be able to get help at all that day.
Regards.

Every time i download itunes and install i get an error message about apple support and tells me uninstall and re install ive done this many times and get the same erorr

i cant download and install itunes

Hello levy69,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning installation issues:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Licensing question for apple support

Posting this here as I cannot find a support email address anywhere.
I have bought one batch of songs from itunes with the intent to convert them to mp3pro files. The official line seems to be Burn them to cd then rip them as if it's a store bought CD. Because I am working with 100 songs at a time this was a very tedious process. I found a piece of software that converted them from m4p directly to mp3 by playing them through my sound card and perfectly preserved the id3 tags. The tags btw were non existent using the burn method making the tedium exponentially worse.
I cannot find any wording in the apple licensing to prevent this but would like to know their official position.
These will never be shared or given away, the question is purely about one method vs another of reaching a common goal.

Simply put, it is possible but not practical to use an Apple TV with a standard definition TV. The long version:
Apple TV is designed for widescreen TV's, either ED (extended definition) or HD (high definition). However, it does support 480i (NTSC) & 576i (PAL) output formats, which are standard TV broadcast formats.
The problem is few standard TV's accept component inputs (the three cable, luminance & color difference signals the Apple TV outputs, not to be confused with the RGB component standard supported by some SCART TV's), so you generally would need a fairly expensive converter to make these signals compatible with a standard TV.
Even so, unless your TV has a high performance RGB or component input, or a DVI or at least VGA input, the results will be unacceptable, since composite or S-Video inputs of standard TV's lack the bandwidth necessary to display Apple TV's high resolution images without smearing, color fringing, & other visual artifacts.
Also, Apple TV cannot play DVD's -- it has no DVD player built-in & no support to display DVD's running on a host computer.
So, one alternative is to buy a video-capable iPod & a dock, which outputs standard definition video. This is more expensive than an Apple TV but probably not more expensive than one plus the converter you will likely need, & of course gives you a portable video device.
Another alternative is to buy a compatible display, which could be a widescreen computer monitor with a DVI input. You could also burn some of your content to CD's & DVD's & use them in an inexpensive DVD player along with a standard TV.

Question about Apple's new iPad retina requirement.

Apple recently made it a requirement that apps support all retina displays for both iPads and iPhones.
What acceptable options are available in AIR for supporting the iPad Retina display and still meet Apple's new requirement?
Here's my situation :
I've been working on a universal app using AIR 3.6 that works well in all iOS resolutions other than for iPad retina (2048x1536).
When building native support for the iPad retina resolution, the app performance is very poor (due to having to animate and manipulate such large bitmaps). The coding approaches that I've used are supposed to be good on performance, so I doubt that I can optimize things to the point where the performance would be acceptable using the larger art assets.
In comparison, when I use an older version of AIR (3.2) and let the iOS compatibility mode automatically scale up the app to fill the 2048x1536 screen, the performace of the app is just fine (and looks almost identical).
Would using this type of approach cause an app to be rejected by Apple now?
It appears that AIR 3.6 added the ability to restrict just the the iPad high resolution (without restricting iPhones ) using :
<requestedDisplayResolution excludeDevices="iPad3">high</requestedDisplayResolution>
It seems that this would solve my performance issue, but I'm not sure if Apple's new "retina support requirement" would result in my AIR app being rejected if I used this approach to disable iPad Retina support.
Does anyone know if Apple will now accept an app that was built with iPad retina support disabled through this approach?
Another option that I've tried that may be a workable solution is :
During launch when 2048x1536 resolution is detected, the app loads all of the 1024x768 art assets instead and then scales up the app by a factor of two (using scaleX = scaleY = 2).
The above seems to generate acceptable performance. The artworks looks a little blurrier and less crisp using this approach due to the scaling, but is acceptable to me personally. As this is technically using "standard" resolution art assets and scaling them up, would taking this approach get rejected by Apple?
I'm open to any other options/approaches/suggestions to adding iPad retina support that would allow me to address the performance issues on iPad retina and still allow my app to get approved by Apple. I'm just a little bit confused on what constitutes an app having "iPad Retina" support. Does the app just need to be compiled with a newer version of the iOS SDK to get through the approval process, or does this mean something else?
Thanks.

Seems like you have two options, if you are already scaling stuff down after launching at a higher res why not make it an option. Have a setting for "High Resolution" and one for "High Performance" the difference would is one would run in Retina mode and one would run in standard mode so users with iPad4 and iPhone5 could probably use the High Res but iphone 4 users can switch to the High Performance setting.
The way I have dealt with it is design everything to a 1024 width and 640 height, this is standard Kindle Fire resolution but almost all devices crop the app in a way where all the key features fit on screen, I just had an app approved 2 days ago by Apple using this technique so basically I am running 1024 graphics on the retina screen, they look great (we are only humans and we can't make out every pixel despite what Apple thinks) and the performance is nice as well. I think they worry about apps being stretched for some reason when apple ups a 1024 app to a retina width using their software it looks horrible but if it is done by the developer it looks great. Download a non retina app and try it on a retina iPad or export your app for Standard resolution and check it out vs exporting for high.
I think you will be fine either way.

One last question about Apple IDs

I thought id asked the lot but there is one last question. How does one delete an Apple ID?
Many thanks again
Anthony

Hello Again Anthony!
"How does one delete an Apple ID?"
You can't.
After you quit using an account, it's posts, will be archived. What that means is, that if there are no additional responses in the Threads they reside in, the Topics will get continually pushed down on the Topics list. After a certain amount of time, maybe 2 to 6 months, the Threads will be locked, so no responses can be entered. But the Threads will not disappear.
Threads in heavily trafficked Forums, may be archived more rapidly than those in areas, with less activity.
The Topics that you started using the account, will show your the Alias, in the Author field of a main forum page, but eventually, readers will have to keep going to the succeeding pages to view them.
If someone were to do a Discussions Search, using these parameters:
Restrict by Category or Forum: All Categories
Restrict by Date Range: All
Restrict by Username: Your Old Alias
all of your posts, created since about 11/13/05, would be found.
ali b

Question about Apple Support?

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