Question about Cisco Tec support Rep Live chat issue .

Hello guys, I recently just tried to do a session of live tech support on cisco web site about a issue trying to get my router to change the speed of the wireless connection from 54mbps to the potiental maxium of 300mbps. Well This is my second time using the live chat feature and the 2nd time, the guy was asking for my router name and passowrd. I didnt feel to comformtable doing that since my first time using the live chat , the tech guy didnt ask for my operating system, or my passowrds or anything of that nature? Is that normal for a live chat guy to do that? I figured hes was trying to do a remoate access to my computer and I was thinking, they probably dont do that for free especially over a live chat. Anyeone thoughts or am i being over crictical. thanks

if you are not comfortable then dont give them the info.
i have not had a reason to ask then to do this, however back in the day i had a sony live rep (we were on the phone too) remote into my router to allow me to setup my sony base station (think slingbox but its made by sony) so i could get it to work when away form the home. this was a few years ago so it happens today. some businesses/stores even offer it as a solution. so dont freak out that they asked you that. dell does this for example...
give them a call and have them on the phone with you instead.just have them give you the directions on what to do.... if not, come here and ask the questions...

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Question about Cisco Tec support Rep Live chat issue .

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