Question about how Cisco Unity Connections v 9.1.1 uses transfer rules

I'm trying to understand how Unity hanldes calls using the transfer rules and greetings. I've got a subscriber whose standard greeting is set to send them to a call handler. Since the call is being transferred from the subscriber would it use the transfer rules vs the greetings? I've looked through the documentation but can't find a good explanation for how the system moves calls around. Thanks in advance.
Billy

Billy,
It could use either one, transfer rule is matched first and can either point to greeting or another extension, if it points to greeting then you can simply play blank greeting and transfer to the call handler. Start by looking at the transfer rule and if it is set to transfer to greeting, look at greeting configuration. Notice there is alternate transfer rule and greeting as well, so make sure those are not enabled as they would take precedence.
HTH,
Chris

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Cisco unity connection question

Hi all, I dont have subscriber in my test environment but want know what happens with this two scenarios.
Can we add a mailbox in sub when pub is up?
Can you add a mailboxin sub when pub is down?
I am sure that when pub is down we cannot add a mailbox, but want to make sure
Thanks,
Uday

Hi Uday,
The Cluster in Unity Connection acts differently than a CUCM cluster, so the answers to your question are;
Yes & Yes
How a Cluster Works in Cisco Unity Connection
Revised May 2009
The Cisco Unity Connection cluster feature provides high availability voice messaging through two Connection servers that are configured in a cluster. Under normal conditions, the Connection servers are both active so that:
•The cluster can be assigned a DNS name that is shared by the Connection servers.
•Clients such as email applications and the web tools available through the Cisco Personal Communications Assistant (PCA) can connect to either Connection server.
•Phone systems can send calls to either Connection server.
•Incoming phone traffic load is balanced between the Connection servers by the phone system, PIMG/TIMG units, or other gateways that are required for the phone system integration.
Each server in the cluster is responsible for handling a share of the incoming calls for the cluster (answering phone calls and taking messages). The server with Primary status is responsible for the following functions:
•Homing and publishing the database and message store, which are both replicated to the other server.
•Sending message notifications and MWI requests (the Connection Notifier service is activated).
•Sending SMTP notifications and VPIM messages (the Connection Message Transfer Agent service is activated).
When one of the servers stops functioning (for example, when it is shut down for maintenance), the remaining server assumes responsibility for handling all incoming calls for the cluster. The remaining server also assumes responsibility for the database and message store, which are both replicated to the other server when the connection and its functionality are restored.
When the server that stopped functioning is able to resume its normal functions and is activated, it resumes responsibility for handling its share of incoming calls for the cluster.
To monitor the status of the servers, the Connection Server Role Manager service runs in Cisco Unity Connection Serviceability on both servers. This service performs the following functions:
•Starts the applicable services on each server, depending on server status.
•Determines whether critical processes (such as voice message processing, database replication, and message store replication) are functioning normally.
•Initiates changes to server status when the server with Primary status is not functioning or when critical services are not running.
Note the following limitations when the publisher server is not functioning:
•If the Connection cluster is integrated with an LDAP directory, directory synchronization does not occur, although authentication continues to work when only the subscriber server is functioning. When the publisher server is functioning again, directory synchronization resumes.
•If a Digital Network includes the Connection cluster, directory updates do not occur, although messages continue to be sent to and from the cluster when only the subscriber server is functioning. When the publisher server is functioning again, directory updates resume.
About the Publisher Server
The first Cisco Unity Connection server that is configured in the cluster is the publisher server. The Cluster Management page in Cisco Unity Connection Serviceability identifies the publisher server.
The publisher server assumes responsibility for publishing the database and message store when the cluster is functioning normally.
When the publisher server does not have Primary status (for example, when the administrator manually changes the status of the other server to Primary, which automatically changes the status of the publisher server to Secondary), the other server assumes responsibility for publishing the database and message store.
The publisher server cannot be removed from the cluster.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/cluster_administration/guide/7xcuccag020.html#wp1063695
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Hello! I have a huge question about how can I get connected my iphone 4 with my car Is there any opption on find my car application? I have a Volvo xc60 and I want to be connected all the time with my iphone. Can I do that?

Hello! I have a huge question about how can I get connected my iphone 4 with my car Is there any opption on find my car application? I have a Volvo xc60 and I want to be connected all the time with my iphone. Can I do that?

Hello. I can say that you have a quite strange „huge question”… It’s non-sense to stay connected with your car which is hundreds miles away. Unless…
I have a theory. You don’t want to controll your car, you want to controll somebody who is driving the car. Volvo XC 60 is a nice family car, usually used by married men between age of 35-45, probably with small children, so it’s very unlikely that you want to controll your teanage kid, mainly because probably even if you would give him/her to drive the car in the neighborhoud, I don’t think that he/she would be „several hundred miles away”… If your child is not young teneage anymore, and he/she has his/her own life, but you want to control him/her, that is sick… So I am convinced that you want to controll your husband who probably travelling often! Am I wright?
Isnt’t nice at all! Would you like if you would be monitorized in such way? I bet you don’t!
Anyway, iPhone is smart, you can use for many things, but come on, you really were thinking that there is such kind of application???
What could you do it's to put in the car a GPS survelling system, however I don't think that you could do it without your husband knowledge, otherwise he won't be able to start the engine...

Cisco Unity Connection 8.0 / access to the user configuration is very slow

Hello!!
The access to the user configuration is very slow. When you click on an user it need about 2-3 minutes until the configuration sidewill be loaded.
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How is it possible to load the user configuration a little bit faster?
A restart of the Cisco Unity Connection was done.
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WebBrowser: Internet Explorer 8.0
Same result with Mozilla Firefox 3.6
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Hello Joerg,
could it be possible that you have some problems with the AXL integration for example wrong /dead server IP:
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http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCth86004
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Marcel Ammann
P.S.: Please rate helpful post's

Cisco Unity Connection 8.5.1 SU3 to 8.5.1 SU6 & Upgrade to 9.1.2

Two questions !
Firstly - I am upgrading to the latest patch level as I want to upgrade the systems to 9.1.X
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Then I plan to switch versions out of hours.
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I have UCCX-8.5.1 SU4 (HA), CUC 8.5.1 SU6 (HA) and CUCM 8.5.1 SU6 (1 pub, 2 sub) - so 7 VM's in total.
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Thanks
James

Hi James,
+5 to my friend Aman for his good tips here
Messages are preserved during the "switch-version" so the messages left before the command is run will be preserved as they are stored in a "common" partition;
Switching to the Upgraded Version of Connection 8.x Software
If you chose not to automatically switch to the upgraded partition at the end of the upgrade, do the following procedure when you are ready to switch partitions.
To Switch to the Upgraded Version of Connection 8.x Software
Step 1 If you do not have a recent backup, back up the server by using the Disaster Recovery System. For more information, see the Disaster Recovery System Administration Guide for Cisco Unity Connection Release 8.x athttp://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/drs_administration/guide/8xcucdrsag.html.
Step 2 Sign in to Cisco Unified Operating System Administration.
Step 3 From the Settings menu, select Version.
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•The Connection server restarts and switches to the newer version.
Note You can check the status of the installation of the upgrade software by using the CLI command show cuc version. The upgrade is complete when the inactive partition has the upgraded software and the active partition has the old software.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrugx/8xcucrug009.html#wp1056720
The upgrade order is shown here (above link) as well, which is Pub followed by Sub;
Task List for Upgrading Connection 7.x or 8.x Software to the Shipping 8.x Version in a Connection Cluster
Cheers!
Rob

Cisco Unity Connect 8.6 smarthost

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Hakach,
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Hello,
I have a Cisco Untiy Connection cluster of two servers, one publisher and one subscriber. They are running software: 7.1.3ES43.33034-43. Yesterday at about 8:43 I lost connection to the subscriber server. I could still ping it but was unable to get to it via GUI nor SSH. I spoke to TAC yesterday and they told me to simply reboot the server. I was a little concerned about this because I don't want to cause some kind of split-brain effect. I work in a hospital and it is imperative that the voicemail system stay up. My only other option would be to do this at 4:00 am on a Sunday. Any suggestions?
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==>query class :
- Perf class (Number of Replicates Created and State of Replication) has instances and values:
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Various reboots have been done, services are up and working and there are no firewalls between server’s .
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Cisco Unity 4.2 to Cisco Unity Connection 8.x

Hi All,
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Dan

Have a look at the videos at the bottom of the page linked to below:
http://www.ciscounitytools.com/Applications/General/COBRAS/COBRAS.html

Delete email will delete VM (VoiceMail) on Cisco Unity Connection 8.0

Dear Netpro Gurus,
One of my customers have recently bought a new Cisco Unity Connection 8.0. They are currently using Microsoft Outlook (with Microsoft Exchange) and they are currently setup with SMTP Smart Host so whenever they got a new Voicemail on their Cisco IP phone, they will automatically receive a new email with WAV attachment on their Microsoft Outlook.
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Hunt

Since you're with IBM you should be able to open a case with us (PDI) and we can give you further details about what you're looking for.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk

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Hello,
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HTH

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Hi
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If you mean you want to use 1 HDD 1 TB VS 2 HDDs 500 GB the answer is no, the installer will look for 2 HDDs for the product to be installed if you choose the 10K/20K users VMs.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Cisco Unity Connection scheduler modify by Enduser?

Hi,
is it possible that a enduser can modify a Cisco Unity Connection schedule?
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Cisco Unity Connection

No AXL Remote or LDAP Servers were found. A Unified Communications Manager and/or LDAP Directory server integration is required to import users.
how to solve it ?

Duplicate thread: https://supportforums.cisco.com/discussion/12482366/cisco-unity-connection#comment-10438621
-Terry
Please do not open duplicate threads and close one of these

Can i have IVR feature with ccm 6.0.1 integrated with cisco unity connection 2.0.1

Hi
can i have IVR feature with ccm 6.0.1 integrated with cisco unity connection 2.0.1.
And tell me a solution how can i go for IVR with this design.
Thanks.
veera.

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All you need are call handlers, caller input and greetings.
If you need someone to do all this for you, engage with a local Cisco partner.

Question about how Cisco Unity Connections v 9.1.1 uses transfer rules

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