Question about Iphone 5 and Hearing Loop

I am unable to use my hearing loop with my phone.  This happened suddenly as was working fine and next time plugged in I can bearing hear the book.  All of the volume controls are turned as high as possible.  I am wondering if there is something that I haven't thought of  within the settings that i might have changed by accident?  Any help would be appreciated.  Using IOS8.1.1on I phone 5,  My hearing loop is a uni-dex by Widex and has no volume control on the neckloop.
Just plugs into the phone. .  Have spoken with the loop mfr and they just say the volume control comes from the phone so they can't help.    Appreciate any help.  Thanks

You can look this up yourself
http://store.apple.com/us/product/S4575LL/A/applecare-for-iphone

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