Question about my serial number?

I received the Adobe CS5 Master Collection from my university, and did all the process of sending my information and my I.D. scan to adobe. After three days they successfully got back to me with a serial number, however, that does not seem to be the one that I have to use because that one contains letters and a larger amount of numbers of what the program asks to fit in. I re-opened my case but I want to make sure that it is not me the one making the mistake.
my process was:
recieved the box with the DVDs
filled my information and sent adobe my ID and Coupon Code
recieved the email with the wrong serial
installed the program, and when I was prompted to type in it, it wouldn't let me type the words. and when I typed only the numbers, I couldnt fit them all and recieved an invalid serial message.
re-opened my case with this information.
another thing that might be helpfull, is that on the email it said: "CS5 Master Collection: Color Finesse CS5: **** (serial #) etc.... "
so what is Color Finesse, is that something different and what have may caused this?
any quicker solutions?
thank you.

Hi, J. Davis!
Regardless of who does the logic board replacement, you'll still lose the System Profiler info on the serial number.
Here's a view of my own G4's System Profiler, for which Apple replaced the board a few years back. Please note the blank serial number for the last entry.
Gary
1GHz DP G4 Quicksilver 2002, 400MHz B&W rev.2 G3, Mac SE30 Mac OS X (10.4.5) 5G iPod, Epson 2200 & R300 & LW Select 360 Printers, Epson 3200 Scanner

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