Question about Noise Margin and Line Attenuation a...

1.       For several years I have had a BT telephone line.  From the utilities provided by http://www.kitz.co.uk/adsl I find  that I am connected to the Exchange at Merton Park (BT Code: LSMEPK)  Distance:-   Direct:    960 metres (appx)*  By Road:  1.29 km. Exchange Status ADSL enabled: March 30, 2000 DSL Max enabled:   March 30, 2006 SDSL enabled : Enabled  21CN due : (PSTN) N/A 21CN WBC (Broadband)   Enabled 15.02.09
2.       I  previously had broadband from UKOnline  and used a Speedtouch 570 adsl modem. I was paying £9.99 for a speed of 1MBit/s – in practice 700K – which was fine for most purposes but BBC iplayer did struggle a bit. UkOnline has been taken over by SKY so I switched to BT Total Broadband Option 3 in mid December, and initially used the Speedtouch 570 as there were delivery delays on BT Home Hub 2.0 due to weather conditions.  Speed was initially very good but did not measure it.
3.       After Xmas I set up the BT Home Hub and ran a  speed test  - the profile was 2.5MBit/s.  I was disappointed to get less than 3Mbit/s which is needed for BBC iplayer HD.
ADSL line status
Connection information
Line state  Connected
Connection time  0 days, 2:26:57 ------> 6th January 2011
Downstream  2,268 Kbps
Upstream  440 Kbps
ADSL settings
VPI/VCI  0/38
Type  PPPoA
Modulation  ITU-T G.992.5 ---à this apparently means ADSL2+
Latency type  Interleaved
Noise margin (Down/Up)  15.7 dB / 31.9 dB
Line attenuation (Down/Up)  27.0 dB / 9.7 dB
Output power (Down/Up)  0.0 dBm / 12.7 dBm
Loss of Framing (Local)  22
Loss of Signal (Local)  3
Loss of Power (Local)  0
FEC Errors (Down/Up)  6512 / 0
CRC Errors (Down/Up)  0 / 2147480000
HEC Errors (Down/Up)  nil / 0
Error Seconds (Local)  2
4.       As part of the “slow speed wizard” I looked into getting the accelerator plate for my NTE5 split face master socket available for postage only (£1.20) but the web form advised me that if I proceeded with this order the broadband contract would automatically be extended by 12 months. I checked my BT internet account and was surprised to find an email (23rd Dec 2010) advising me that as an Option *1* customer I was in danger of exceeding my usage allowance – which surprised me as I am definitely Option 3. I wondered if I had had the speed throttled. Therefore phoned BT accounts who said the email was a mistake - I am Option 3,  also said that accelerator plate was unlikely to make a difference.
5.       I contacted the BT call centre who talked me through various options. Plugging the hub direct into the master socket made no difference.  They also ran a line test and said the line was fine.
6.       I therefore browsed the community care forum and find that disappointing speeds are not uncommon. One of the threads mentioned disconnecting the bell wire on the extensions. I follow this advice and removed line 3 on all extensions and then checked the ADSL status on the hub.
ADSL line status
Connection information
Line state  Connected
Connection time  0 days, 6:33:45 10th January 2011
Downstream  2,272 Kbps
Upstream  888 Kbps
ADSL settings
VPI/VCI  0/38
Type  PPPoA
Modulation  ITU-T G.992.5
Latency type  Interleaved
Noise margin (Down/Up)  31.8 dB / 14.4 dB
Line attenuation (Down/Up)  27.0 dB / 9.7 dB
Output power (Down/Up)  0.0 dBm / 12.3 dBm
Loss of Framing (Local)  0
Loss of Signal (Local)  0
Loss of Power (Local)  0
FEC Errors (Down/Up)  0 / 0
CRC Errors (Down/Up)  0 / 2147480000
HEC Errors (Down/Up)  nil / 0
Error Seconds (Local)  0
7.       This had a dramatic improvement on Upstream speed –  and a big change to the noise margin Noise margin which had been (Down/Up) 15.7 dB / 31.9 dB  and is now Noise margin (Down/Up)  31.8 dB / 14.4 dB. It did not improve the download speed.
8.       In the following days the BT hub has not been particularly stable with some intermittent loss of wireless connectivity every few hours. Examining the event log I was a bit disconcerted to see  alterations to firewall settings had happened (which I hadn’t made) and resets which I am pretty certain I hadn’t made – and a userid login with a name like TR69. Perhaps these are occasioned by the BT speedtester? To be fair I had reset and powered off the hub a number of times in attempt to sort out this problems.
9.        I have switched to a Netgear DG83GT (V1.03.23)  for the time being until I have what I can regard as a reasonably fast stabile connection.  At the time of writing this has been stable for 20 hours DownStream Connection Speed 2268 kbps UpStream Connection Speed  888 kbps.As stated earlier I would like downstream to be faster.
The perceived wisdom on the forum seems to be that several days of complete stability are required if there is to be any improvement on speed.
10.   If a moderator or anyone with the relevant experience reads this I would be very grateful for answers to the follow questions:
A.      Is the change in the Noise Margin parameter a good thing or a bad thing?
B.      Are the line attenuation figures acceptable for a distance of under 1.5kilometres to the exchange?
C.      Should I be able in theory to get a faster speed i.e. downstream 3Mbit/s?
D.      From the forum it seems to take several days for speed adjustments to be effected or to take effect – is this a technical issue or a policy issue?
Many thanks.
Robert
Solved!
Go to Solution.

Good Morning - it is now 6 days since this posting. During this time there have been 2 resets of the adsl line
Fri, 2011-01-14 03:28:43 - LCP down.
Fri, 2011-01-14 03:28:54 - Initialize LCP.
Fri, 2011-01-14 03:28:54 - LCP is allowed to come up.
Fri, 2011-01-14 03:28:54 - CHAP authentication success
and
Sun, 2011-01-16 16:37:26 - LCP down.
Sun, 2011-01-16 16:37:36 - Initialize LCP.
Sun, 2011-01-16 16:37:36 - LCP is allowed to come up.
Sun, 2011-01-16 16:37:36 - CHAP authentication success
These were not initiated by me - and since noise margins and sync speeds changed as a consequence can I assume that this is evidence of the adaptive process working?
Secondly, as you can see, the noise ratio has vastly improved as have the upstream and downstream sync speeds
         System Up Time 157:54:52               
      ADSL Link          Downstream          Upstream              
      Connection Speed           11199 kbps           1091 kbps                
      Line Attenuation           27.0 db           9.9 db                
      Noise Margin           14.8 db           9.2 db               
BUT from the BT speedtester, as shown below  I seem to be stuck in a banded IP profile of 1750/1091 which is very different from the  downstream sync speeds of 11199 Kbps(DOWN-STREAM)
Can BT staff take action to alter this? If they can how do I contact them?
Regards,
Robert
18th Jan 2010
 Download Speed    1288 Kbps
 0 Kbps   2000 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 1288 Kbps
 For your connection, the acceptable range of speedsis 800-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :11199 Kbps(DOWN-STREAM), 1091 Kbps(UP-STREAM)
 IP Profile for your line is - 1750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 2.28:10.77:87.0 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
  Upload Speed       896 Kbps
0 Kbps   1091 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 896 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 1091 Kbps

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    Love to learn ...
    Neil

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