Question about points and using gift card

I have two recent transactions that are not receiving points.
The first one on 10/24 for two iPads. With this purchase I did use two gift cards as part of the payment but the two gift cards only covered part of the payment. It is my understanding I do not receive points when using a gift card but wouldn't I still get credit for the remaining balance I paid that the gift card didn't cover?
Simlar situation seems to be happening with a Xbox purchase on 11/7.
Like I said I understand not getting points for what was used for the giftcard but thought I should get points for the remaining balance.
Example if I used a $10 gift card to help pay for a $1,000 purchase, I don't get credit for the remaining $990 in reward points?
Thanks!
Solved!
Go to Solution.

Hi Bulletpig,
If the remaining portion of a purchase is considered eligible, then points should be awarded. After using the email address you registered with the forum to review your account, I believe that I can explain why you did not receive points for the portions that were not paid for with a gift card. It appears that you used your Best Buy credit card and applied those portions to promotional financing offers, which are not eligible for points.
While those purchases should count towards reaching Elite and Elite Plus status, they would not qualify for points. I would like to go over your account with you to ensure it is up-to-date and to see if there are any other questions I can help answer, so I will be sending you a private message. To check your private messages, you will want to login to the forum and click on the little yellow envelope at the top of the page.
My Best Buy™ Points and Promotional Financing
Thank you for reaching out to us on the forum and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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pgsmick wrote:
> 1. Is the progress I am seeing real progress? For example I have a user with
> over 100,000 messages to be indexed and every time I check the logs, the count
> drops by about 500 messages per hourly QF cycle. I assume that if I just let
> it keep running, it will eventually get caught up and fixed. Not only with
> this user, but with all the others as well. Will my patience (and theirs) be
> rewarded? Are there any gotchas I need to prepare for?
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mail, it might never really catch up.
>
> 2. One user has recently had virtually all of her messages successfully moved
> to archive. I can see them in the Archive, and do not see them in the online
> account. However, now over a week later, QF still shows >130,000 items still
> left to index for that user. The POA-QF is making slow, steady progress
> reducing that number, but why is this user's QF count still so high? Does it
> just need more time, or is there something amiss for this user?
>
This is odd, because really the index count should drop to nothing, but with the
above switch this might get resolved as well.
> 3. I may want to rebuild indexes for single users from scratch. I have seen
> the TID 3105742 which tells how to do this: Essentially you turn off mail
> delivery functions, and make some other switch changes to dedicate the POA to
> indexing for just a single user, and then you let the POA rebuild the indexes.
> The implication of that scenario is that the POA is now enjoying exclusive
> access to the user's databases.
Not really - the POA is not enjoying exclusive access to the user's database,
the indexer is just avoiding an attempt to index anything else.
> If I want to use my secondary POA-QF to rebuild a user's index from scratch,
> does the main POA have to be offline and the user out of GWise? That is, Does
> the QF process require exclusive access in order to rebuild indexes from
> scratch?
No - QF never requires exclusive access. That said, you may find that an
extremely vigorous QF can cause slowdowns for the user.
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