Question about single user licence for design premium cs6
Heya, I just purchased the student version of design premium cs6 and I am wondering what the rules are in the case that my computer hard drive fails.
Would I be able to use it on another computer or do I have to buy a new set of software?
Are there any things I should know about installing like backing up the software files somewhere? If so, I would appreciate if anyone could tell me how to do that.
Also I would like to know if I can use my serial number for a mac version of the software or if I have to buy a whole new set.
Many thanks in advance
You have 2 activations and those can be reset when a computer no longer is accessible, otherwise one simply would use Help-->Deactivate and the like to manage activations. Serial numbers are platform specific, so you cannot use the same license on Mac and Windows.
Mylenium
Similar Messages
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About (not) getting help for Design Premium CS4 [very long post]
If what i've heard on numerous occasions is true, and I really hope it is, Adobe spends a lot time, energy, emotion and effort on their Customer support system. In an effort to provide a bit of insight "from the trenches" I've spent the last hour sifting through Adobe's website trying to find an email where I could send a bit of critique regarding the quality of Adobe's Tech Support and I've come to the conclusion that these forums are a paying customer's only outlet. As part of my job training, I take a lot of notes whenever anything gets done over the phone. This then is a full transcript of the arduous process I had to go through in order to try and fix the infamous "licence has expired" issue. I'm not necessarily looking for feedback, I just want somebody at Adobe to see this and realise how much money is being wasted on a very dysfunctional "Support Service".
Adobe tech support notes:
How can the ball be dropped to this extent?
Friday, April 2nd
10:00 Installed the suite on the office's new design computer after using the trial editions until they expired. None of the programs in the suite will run because the licence is "expired".
11:30 Not knowing if it might somehow be related to there being leftover files from the trial editions (which I didn't uninstall) I uninstall everything and install again.
13:10 I receive the same error message. Tech support principally led to a waste of a day due to the way that Adobe's databases seem to catalogue customers. According to Jay Lopez, our suite wasn't registered to my boss (Doc) it was registered to Ken Schoepp, who hasn't worked here in about 8 years, since he was one of the earlier names connected to this address. It took about 2 hours and 2 transfers to figure this out.
15:30 I finally get transferred to tech support.
15:51 TS answers.
It takes 2 hours to assess what the problem is and suggest that I should do a full uninstall and reinstall of the suite, regardless of the fact that I did that before calling TS. 2nd installation fails to solve the problem whereby the suite won't load up (as expected). I'm given some instructions as to what files to remove that may contain registration information and could possibly prevent the program from running. Tech support hangs up as their shift is soon over but they assure me that this thrid installation of the day should fix the problem. To speed up the installation I copy the files onto the HDD.
17:15 For some unknown reason, Setup.exe crashes crashes at about 65% of initialisation. That's right, the installer can't even run!
Tuesday, April 6th
8:37 Calling TS
8:45 Don answers
8:51 Get informed that I was somehow routed to CS instead of TS. The case id I provided requires solutions that he can't provide, Don will transfer the call to TS.
8:53 Jitesh gives me a new case id before putting me on hold as he reads the case file.
9:05 Informs me that since my call deals with an installation issue I need to be transferred to another department. In response to my comment that I've already been misrouted twice today Jitesh says he will contact the department personally in order to transfer me more quickly as I'm already in their service.
9:13 Just before hanging up Jitesh mentions that there are only 12 calls ahead of me in the queue.
9:19 Rohan Subba answers. After reading the file he asks if I would accept sharing my desktop in order for him to look at the root of the issue using Acrobat Pro Meeting.
9:26 With files installed, logging in to "adobesupport.na5.acrobat.com" as guest.
As things are not working as expected, Rohan places me on hold as he goes to look up solutions.
9:31 Back from checking resources, try them out, still don't have access to some files due to lack of permissions.
9:36 Comes back with instructions on how to setup the Windows7 super admin account which should give me full access to the locked out files.
9:42 Logged in as admin. More hair pulling as we try to configure the permissions properly.
10:02 File sharing finally works and he downloads the installation log files. As we attempt to change permissions to access other files I ask why it is has taken 13 hours of TS and 4 techs before someone suggests using Adobe Connect Pro Meeting since it seems like a great way to gain access to files. Rohan's answer: Due to the solution chain, TS had to try other options before going for the ACPM.
Over the next hour we try various things to get rid of the files that are blocking the re-installation of Premium Suite. I'm instructed to download the "Windows Installer Cleanup Utility" and "adobeCS3cleanscript" even though I'm running CS4. The trial versions I was using were also CS4. I'm assured that the CS3script works just fine for CS4 removal. It gets run with option 1, once, and twice with option 2, rebooting between each pass.
11:01 Realisation sets in. "I'm sorry, I cannot resolve this issue and I will escalate your call to Tier 2 TS". Initially he asks if Thursday is good for the follow-up call but I inform that I will not be there on that day and that I am the only one at the office who can handle these types of technical calls.
11:05 Comes back on the line and informs me that T2 TS will contact me on Friday.
Spent the remainder of the day reading online, chasing possible solutions. Found out about a hidden option 3 for Cleanscript, run it twice, still no improvement. Having been shown the location of the installation log I sift through it and research 1) where each of the offending registry key is, 2) how to change permissions to the offending keys so I can delete them. Thanks to google and other people who've had the same issues I'm having and followed by blogging about it.
In total, 22 registry keys blocked the installation. Because each key would cause the installer to lock up and quit It took 6 hours to run the installer 22 times until it crashed in order to find and eliminate each one. When they were all taken care of, only 4 Premium suite modules wouldn't install: Flash, Flash Player, Acrobat and Air.
Progress at last.
Thursday, April 8th
Mesum, a resolution specialist, calls work asking to speak to Doc about our case. According to him there is no mention of a contact person (me) or a date for a call back. When asked probing questions about these discrepencies Mesum says that seeing as how Adobe TS are trained to exacting standards and that note taking is a very important part of the job there is no way that this break down happened on their end. If the information my boss is referring to is "not in the file" then it MUST be false. The obvious answer, according to Mesum, is that whoever made the appointment with Adobe didn't take down good notes. As a T2 specialist he "...makes it a point to always return the call at the arranged time". I don't have the notes regarding everything that was said that day but from talking to Doc on the following day I gather that Mesum made other comments to bring into doubt the quality of Aararat's (the company I work for) training, their note taking skills and the quality of their employees. Not once did he take any hint of responsibility for the communication screw-up. Mesum will be calling me back on the Friday (as was originally written down in our file) and provides a new case id before hanging up.
Friday, April 9th
12:01 Mesum call and wastes no time in trying to resolve the issue. I inform of the progress I made yesterday (independently).
12:08 Error :2 shows up again. Instructs me to clear the temp folder, the cache and to verify that the print spooler service is enabled. It is.
12:21 While the system is rebooting, Mesum mentions that the "very detailed conversation" he had the previous day and asks if I have been briefed about it. I explain that I have been briefed (neglecting to mention that I am the one who made the appointment and took copious notes about all my TS conversations, including this one) and that I hoping to get this issue resolved once and for all. Mesum makes a grandstanding comment about how "he makes it a point to always return the call at the arranged time as these calls are very important and it is crucial that they get resolved". He then goes on about the lenghts Adobe has gone to in order to create a support chain to make sure that if an issue is unresolved on either end of the chain, that this lack of resolution can be tracked down.
Error:2 indicates that we are still having registry blockage issues. In response to my question whether there might be a full list of the registry keys that Adobe Premium suite injects during an installation Mesum responds that techs have been given very strict and specific instructions about tampering with the windows registry (which is odd considering 3 days prior a tech dove right into registry editing) he proposes that I instead uninstall Flash, Flash player and Adobe Air.
13:07 Since the uninstaller won't run for just the 3 modules, Mesum asks that I uninstall everything once again. I am then to only start by installing Acrobat first, and only Acrobat, before installing the rest of the suite. Because this process will take a long time and Mesum has other calls to make he leaves me to this numberless installation being fairly certain that this will solve the issue. He adds that such problems are very frequent with Acrobat. Should his proposed course of action not solve the issue I can type up a follow-up response by going to www.adobe.com/go/supportportal. I am to expect a follow-up call on Monday.
13:22 Because I was really not looking forward to going through another round of uninstalling and reinstalling, I attempt to run flash one last time prior to starting the cycle. Run into error:5
reboot
13:29 Error:5 again. Time to uninstall once more.
13:35 Error while uninstalling. Nothing to do but click continue and see how it goes.
13:53 Uninstall finished with problems, running it again. Adobe Sing is still showing as an installed component.
13:55 Uninstall with errors. Flash Plug-in will not uninstall. Running Uninstaller again.
13:59 Uninstaller fails again. Decide to go and manually delete files and folders inspecting each one by one.
Spent the rest of the afternoon going through the install logs like I did on April 6th, unlocking ownership and deleting corrupted keys one at a time.
18:08 The whole Suite finally installs except for Flash and Indesign.
18:47 After hunting down more keys, the installer completes with errors but at least all the programs are installed. Acrobat, Air, Flash plug-in are still not installed properly.
Monday, April 12th
8:20 Call tech support
While on hold I try to find my ticket on the support portal using the case id's I've been given. None of them show up on the system. Basically, I'm stuck to using phone support.
9:23 TS answers. Sanjay
9:28 After Sanjay has verified the case id, I provide him with an update to the file regarding what I've done since I hung up on Friday, describing the new issues.
9:34 Placed on hold
9:42 Comes back and explains that this issue will require more consultation with his seniors. To make sure that he looks up the right issue I repeat the exact problem I would like him to research. Three times he repeats the information back to me just a little differently. Finally on the 4th repetition of the problem I'd like addressed he "gets it" and thanks me for "providing that pertinent information".
What I don't understand is that I repeated the same information that he repeated back to me 4 times before he seemed to understand what his notes told him he should be researching. From the heaviness of his accent I suspect that their was a bit of language barrier here.
9:48 Places me on hold
9:59 Comes back with a possible solution.
10:08 As his solution requires me to delete files I don't have access to due to lack of permissions, his solution can't be applied. He places me on hold.
10:11 Comes back, with another possible solution.
10:17 Still not working. I ask how I can change administrator settings for specific files and he needs to go check articles again. Shouldn't this type of knowledge just come off the top of his head if he's in TS? Sanjay just walks away at this point, not asking to put me on hold nor placing the call on hold. I can hear conversations in the background the whole time.
10:24 Comes back, thanking for staying on hold (even though I wasn't). This time he asks me to look for specific adobe folders. I can't delete them because I'm supposedly not an administrator, even though I'm logged in using the enabled super-admin account. He tells me I need to type a very specific command at the command prompt to reset the admin account. I thought that's what he was going to research the last time he left so I ask what I have to type at the command line to do this. Sanjay doesn't and asks if he can put me on hold again. I politely and calmly answer that no, I don't want to be put on hold. Every time I've asked him a question he's had to go in order to talk to his seniors (as he calls them). If possible, why not escalate my call and put me in touch with one of these seniors or a manager in order to minimise the amount of time I will be placed on hold. He puts me on hold.
10:34 Ashima comes on the line. Unlike Sanjay, she sounds confident and authorative.
10:44 After discussing what I'm trying to do she informs that not being able to delete files and folders is a Windows issue, not an Adobe issue. Even after I mention that a previous tech had helped me solve a similar problem in the previous week and try to reason that since it's Adobe uninstaller that caused this issue she sticks to her claim that it's a Windows issue and that she cannot help me resolve the issue. I am to contact Microsoft tech support in order to get help with this issue.
12:17 Call Microsoft technical support
12:23 Jacqueline answers. I describe the problem I'm having with managing permissions in Windows 7 and that I've been told that I resetting the admin account should solve this problem. She seems to agree and asks for my Windows serial number before we can start working on the issue. Upon finding out that I have an OEM version of Windows, Jacqueline informs me that I have 2 options: look online or pay 59$ per call on credit card for support as free support is not provided to OEM licences since they are typically only installed by resellers and assumed to be serviced by them. Sadly, this is not my case.
12:31 Having repeated my options back to Jacqueline to make sure I understood her correctly I inform her that I will terminate the call since I will not be paying for paying and therefore will go online for help. She sounds surprised at how quickly I made my decision, wishes me good luck and the call is ended.
13:30 Started researching a solution. I find what I need to know and apply it, managing to reclaim ownership of the files and folders. Run the installer again and everything installs now except for the Acrobat, Air and Flash plug-in.
Tuesday, April 13
15:30 Since I haven't received a call back from Mesum I try to find our case information on the Adobe Support Portal. I figure that Mesum probably needed me to contact him prior to today in order to confirm whether the solution worked or not. Logging in with the email address we used to register our software and log our support calls is unsuccessful. Either the password is wrong or the email is not active. Seeing as we have 2 other office emails with which Adobe products have been registered over the years I log on with them to see if we have pending cases on either of them. negative. Just to test something out I attempt logging in to the original email from another computer. While I can't log in I no longer get the message that the email isn't related to an active customer account, just that the password is wrong. Resetting password. Still can't login.
16:06 Starting LiveChat with Adobe to see if they can help. On hold.
16:12 Connected. explain the situation.
16:19 Says the password is reset from their side. Try it and doesn't work.
16:22 I tell Live Chat the reset didn't work, and wait for response.
16:29 He assures me it's been reset and that I should try again.
16:30 Try it to connect via two other computers. Fail. Inform him again. Wait.
16:36 Informs me I will need to call Phone Support. I ask if he can connect me.
16:38 No, he cannot connect me. There is no Live Chat Tech Support. Due to the amount of lag between responses I ask if how many chat sessions he works on at the same time.
16:41 Answer: three at a time.
16:45 Finish typing comment and suggestion about possibly reducing that number because the amount of lag time for simple requests is just too much.
16:46 Final response and goodbye.
16:47 Call Phone Support
16:50 Jerry in the Philippines. I explain the issues I've been having with our account and the failure to reset the password. Jerry puts a note in the file and that he'll look into it.
16:58 Puts me on hold as he goes to explore.
17:01 Comes back, can't see any issues. Asks me for permission to logon to the client account by using our email and password. I accept. He logs on and sees that there are in fact no pending cases that show up in our client account, even though we have multiple concurrent case id's showing on his side. He says he'll look into it.
17:07 Client login issue is unresolved but at least I'm getting transferred to TS.
17:23 Panpaj answers. I explain the situation and provide case id.
17:38 He provides a new case id. I have to describe the whole case history.
17:46 On hold.
17:52 Turns out I was transferred to the Acrobat specific TS. Seeing as how my installation problems aren't dealing specifically with Acrobat he can't help me. He will transfer me to general TS.
18:16 Animesh answers. explain the situation and provide case id.
18:20 Puts me on hold as he reads the file.
18:22 Repeats the problem as described according to the file.
18:30 Puts me on hold as he goes to find articles.
18:36 Asks me to share the desktop. Connecting to connectteam.acrobat.com
18:44 Upload of log file complete, reading over it.
18:48 Sharing screen caps of installation error messages. I've been thoroughly documenting each and every single one. Instructs me to download and AdobeCS4cleanscript. When I explain that I've already used the CS3 version I'm informed that the CS3 version should never be used to try and clean up a CS4 installation since it won't work.
18:56 I'm informed that TS closes at 19:00 and that he won't be able to finish this call. However, if I read article kb 401401 I should find some steps that will solve the issues that I'm experiencing.
19:01 While looking for the article I inform him that I can't access my TS updates on the Support Portal and that in a previous call Phone Support was not able to explain why. Might he have any idea why? He says he'll check it out.
19:05 "That's odd. I'll add this complaint to the file."
Animesh adds that If this knowledge base article does not resolve the issue, I should make sure to call back. He's added a note in the file to automatically escalate my call to Tier3 TS.
"What? There's a T3?" I ask. "Why has it taken 2 weeks to get this call escalated to tier 3?"
He apologizes if this taken so long to be escalated but there are definite checks and procedures that need to be followed before a call can be escalated to Tier 3.
April 15th
11:10 Starting new uninstall of CS4
11:20 Uninstaller error with InDesign.
11:31 Running CS4cleanscript, all options.
11:49 Completed running CS4cleanscript followed by a manual clean-up of remaining folders. Starting a new install.
12:04 Install error with Flash 10 ActiveX.
12:06 Install error with Flash 10 plug-in.
12:37 Installer finished, with errors.
12:53 Test launched every application in the Suite and they seem to be working in spite of the errors. So be it, I'm never calling Adobe TS again.
Questions and suggestions to Adobe
In spite of not having my issue corrected I must say that the politeness of every representative was exemplary.
While I realise software piracy is a big issue, why is it that pirates don't struggle with your DRM system yet legal users do? Either scrap your current DRM and replace it with something that will not cripple a system if an installation goes wrong or change your installers.
Software suites are convenient yes but there are now so many modules that come bundled with the suite that seem utterly pointless because the documentation for them is sorely lacking an "at a glance" explanation of features, benefits and purpose. Adobe Air, Sing, Version Cue and Bridge come to mind. Don't you think cutting down on module bloat would make interoperability an easier thing to manage and maintain?
As a user who has multiple hard drives in his system (one each for the OS, applications and project data) I don't like installers that place files all over my system without my consent. If an installer asks for a destination folder, ALL programs should go into that folder. Files and programs that are shared across the suite for added functionality or registration purposes should ask for a user-specified shared folder (in case there is one) rather than just go into the (assumed) default.
Why is the Support DB's search function so useless? I've tried (and tried, and tried, and tried...) to find useful solution articles but something is just plain wrong with your search algorithms. I've tested this. Pick an article at random, then do a search for it's title. Too often the search engine won't even find it. The only time searches work is if one has the precise number of the article, such as KB 401401.
The amount of checks and procedures required for service escalation needs to be streamlined in order to speed up the process. It took too long to get to the right Tier. By the time I was finally escalated to Tier 3 your support services had eroded all of their credibility.
Practices and procedures (P&P) need to be more uniform. I have one tech telling me to use one version of clean script and claiming it's fine whereas another claims that only the CS4 script would work to resolve my issue. Why is this? What does this reveal about levels of training? There is also large gaps in the knowledge of individual representatives. As should be expected, some representatives knew exactly what to do and how to do it without having to resort to articles every 3 minutes. Others, such as Sanjay, either need to be retrained or let go. His lack of knowledge was thoroughly exasperating.
The case id system needs to be reworded. Over these 2 weeks I was given 4 case id's, none of which ended up showing up in the support portal for follow-up. Furthermore, note taking seems to be a problem because there was a lot of information that just never seemed to make it "in the file".
Why do calls get transferred to the wrong department so often?
In Closing
Due to having more pressing matters to attend to at work and seeing as how I could not afford to spend any more time fixing the harm that was brought on by carrying out the suggested "solutions" I have not called back since April 15th. The suite runs "with quirks" and will stay that way until I rebuild the system because it seems that the only solution that remains regarding the installation woes is to wipe the drive and start from scratch.
Thank you for reading this whole transcript. I hope it helps you improve your customer service experience.
Marc-Andre RenaudThank you for the sympathy and the information about the Adobe.com forum Michael.
I posted here because, to be honest, for a company that's acknowledged their installers and updaters and support needs some work, they seem very determined to obfuscate the means by which users can provide direct feedback to the company. Much like you, I've also noticed a trend in CS5 installations that mirrors the issues that were present in CS4. it's a sad state of affairs.
As for my installation, you are also quite right to say that a clean install would have been a lot faster than what I went through with TS and it was actually my first idea. Before calling TS I'd actually read through the forums and noticed that a large number of users who were faced with my situation had no other choice but to reformat. I was just giving Adobe the benefit of the doubt and wasted 2 and a half weeks through that course of action...
What makes this situation even more frustrating is that the installer failed on a fresh system. It was a custom-built design machine, assembled and configured by myself. The only software that had been installed on it prior to Design Premium was Firefox, an FTP client and the start of my problems, trial versions of various CS4 programs. I used trials just long enough to retire the previous design computer so that I wouldn't contravene the EULA's stipulation of not running more than one instance of software at the same time on different machines. Turns out being honest once again penalised a legal customer.
If there is just thing users should learn from my far from unique tale of failed tech support it's that if you ever run into a problem with the installation, don't bother calling TS, just reformat and start from scratch. It might seem like it'll take longer to get going again, but in actuality, it's the opposite. Reformatting means you'll be up and running in about 1 or 2 days rather than 2 weeks.
Marc -
I have A question about Adobe creative Suite 3 Design Premium, and what it comes with..
My boyfriend works for a office furniture company building and tearing down office furniture. Today one of the people who worked at the company he was tearing down told him he could take any of the programs there as they had no use for them. So he took the Adobe Creative Suite 3 Design Premium as well as mac OSX Leopard, thinking I would like to use them. But I have a PC.
My question is what comes with the Adobe Creative Suite 3 Design Premium? Since I can not use it, I thought I could sell it, but do not want to do so if I do not have everything it comes with or needs. What I have is three disc's, in the case. There is the application, the content, and the video workshop. There is no booklet or anything with it. If anyone could answer my question, I would really appreciate it. I dont want to sell it to someone and get in any trouble for it not having what its supposed to.
Thank you for your time and help.Firstly, the CS3 Design Prem comes with Photoshop Extended CS3, Illustrator CS3, InDesign CS3, Dreamweaver CS3, Acrobat Pro 8 as well as Bridge and and Vesion Cue.
Secondly, has the packaging been opened? If so, it could still be installed on a PC or rather Macintosh somewhere. If so, this makes it a trickier proposition with regards to installing it yourself or selling it on.
Don't quote me on this, but if the software is fresh and unopened or has been deactivated, you could upgrade to Design Prem CS4 Mac and then crossgrade to Design Prem Windows. Don't know if it's possible to crossgrade and upgrade in one fell swoop from Mac to Win. I suspect not - but will be happy to be proven wrong.
Hope this helps.
Ian -
Realistic system requirements for Design Premium on MAC
Hi,
Can anyone give me some realistic system requirements for CS4 Design Premium? I am just about ripping my hair out with having to reboot several times a day because i'm running out of memory on my PC and am thinking about switching to MAC.
I am currently running a PC well above the recommended specs for Design Premium CS4 and it looks as though I will have to upgrade anyway. Designer friends tell me their MACs never require rebooting (but again i guess it depends on the MAC specs).
My questions are:
* If i buy a MAC, what would I need to buy to comfortably run Design Premium CS4 without any crashes?
* reading some of the other discussion threads in this forum it seems some products don't work/aren't supported by MAC? Of the Design Premium products which ones would I have issues with?
* Does anyone know what the deal is with switching the software licensing from Windows to Mac? (I heard you can only switch if you are upgrading which would mean I would have to wait until CS5 is released.)
Advice would be appreciated!!
Cheers,
KarenThanks Michael,
I do use a few of the programs at once: Bridge + Photoshop + Illustrator + Indesign (actually, have learnt cannot run all of these at once but would love to!);
Dreamweaver + Fireworks (Fireworks constantly causes me headaches where files become locked and cannot be saved - all due to shortage of memory)
Usually run virus software - full scan weekly, so am pretty sure my system is clean.
Great idea about disabling Virus software - will ensure I unplug from modem first!! I will give that a go.
Cheers,
Karen -
Question about lead in music for podcasting.
Question about lead in music for podcasting.
I listen to many other podcasts and there are those which play lead in music with bit of music inside their podcast. The music are songs we all know and enjoy. I have notice that they only play short small clips of these songs and are not royalty free songs.
My Question would be is there a limit of time which you can play any song with out paying for it and use it in a podcast legally.
Thanks MikeLegally you cannot use copyright music without written permission or a licence from a recognized authority, no matter how short the clip. Many people do this and get away with it (and for full tracks too) and it's debatable how much notice anyone is likely to take, or whether they would be bothered about a short clip. But the legal position is, it's not legal.
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What about existing users - 60 days free premium offer
Hello everyone, I am wondering, why I am not able to subscribe to free 60 days Premium Offer?I see this message while not signed in, and then it dissapears after I sign in. Is it only for new users? Please advise. If I am right, and I am not able to sign for free 60 days premium trial, then I am a bit dissapointed that Spotify does not care about existing users.
The 60-day premium trial, amongst the others, are intended to offer those who have not yet used Spotify a risk-free trial to see if it is a service that is right for them. Unfortunately if you already have a premium subscription you already know what it has to offer, so you are not eligible for the trial offer.
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I am receiving a werfault.exe application error in windows 8.1 for design premium cs5.5
Please help
I am receiving a werfault.exe application error in windows 8.1 for design premium cs5.5.
The product was previously installed on this machine and worked fine. Today is did not load and said to re-install and I get the above error.
LauraWithout exact system information and the crash info nobody can tell you anything.
Mylenium -
Question about the Filter type for the trace provide "Microsoft-Windows-Kernel-File"
Hello all,
I have moved this question from the Windows
Server General Forum accorfing to the suggestion from Mr. Justin Gu
I have a question about the Filter function for the trace provider "Microsoft-Windows-Kernel-File".
I can find the Filter function with the following operation.
Mr. Justin Gu wrote:
> You create a Data Collector Set for the trace provider "Microsoft-Windows-Kernel-File" and finish completely, then you > can right click it and select Properties.
In the Properties dialog box, click Filter and
then select ‘Edit…’. You will be> able
to see the Filter type and Filter data in the Filter dialog box.
What
Kind of Filter can
I use in this Filter dialog box?
And, how can I set to exclude the some kind of datas?
Could you give me your suggestion?
Thank you.What
Kind of Filter can
I use in this Filter dialog box?
And, how can I set to exclude the some kind of datas?
Could you give me your suggestion?
Thank you.
I'm looking for the same information. -
Is there a way to switch to single-user mode for screen sharing in Lion?
Hello,
with the new multiple user mode one screen sharing guest can not see the mouse cursor of another - even if they use the same login.
It's a pity, because we use screensharing to discuss the content of the screens with multiple screen sharing users.
It is necessary to point with the cursor to show the other members of this 'screen sharing meeting' things while discussing.
This is not possible anymore with Lion and multi user screen sharing.
Does anybody know a patch or terminal command to switch back to single user mode for screen sharing?
Kind regards
Carl M.Try using OmniDazzle to help draw attention to what you want:
http://www.omnigroup.com/products/omnidazzle/ -
Is there no User Guide for Premiere Pro CS6?
I am a FCP7 refugee trying to decide between Avid and PP CS6. After waiting for a few weeks for it to be available, I have been lookiig through the PP CS6 Help PDF. I was surprised to see that it is not a complete reference guide documenting the features of the application, but instead a mish-mash of short descriptions, with numerous links to videos, documents from earlier versions, and other external locations where one has to go to get the actual information--not very helpful as a guide to the application. Is there actually no comprehensive user guide from Adobe in a single document or PDF? Or is the only way to get information about the application to navigate through all these disjointed materials?
If there is such a user guide, I would very much like to know where I can find it. If there isn't, I would have to count this as a very big factor in favor of deciding to go with Avid. This is particularly true given the absence of any current third-party books on PPro CS6, although such books are hardly a substitute for a well written and comprehensive user guide, something which is also true of the help PDF.Groppler wrote:
Since the links are to the on-line CS6 help and the PDF version of that help, both of which are a collection of materials concerning CS5, CS5.5 and CS6...
Yes, for CS6, new information was added to the CS5/CS5.5 documentation. We had to go this route because we are working with brand new documentation software. There simply was not enough time to integrate the software and complete a whole new set of documentation. Believe me, it was enough of a challenge integrating the old system with the new one--in addition to creating the articles for new features, and the connective tissue between them.
There is only one person that does the docs for Premiere Pro, and that is me. I have limitations and guidelines I must follow, so I hope you understand.
Groppler wrote:
...with links to external sources you have to go to for information, I guess the answer to my question is that there is no true user guide for Premiere Pro CS6 that one can go to for comprehensive information about the application...
No, this is the Help. It has BOTH the comprehensive details about the software and community content where you can see how people are actually using the software. If the Help is lacking details about any feature, please alert me and I will include those details. I work directly from the engineering documentation and include every detail I can about any feature.
Since my time is limited, I don't always have time to make supplemental materials like video tutorials, or articles. That's why I link to them. The crucial info is included in the docs, the community content is material that I personally approve as helpful and supportive to the documentation.
Groppler wrote:
...without sorting through irrelevant information or navigating to all these third-party sites to see if they have information you are looking for.
None of the community content is irrelevant. I sort through it all very carefully. Community content is supportive and helpful to users. It should not be necessary to sort through these tutorials as the info should be right in the docs. Community content is supplemental. If you don't find the information you were looking for in the docs themselves, create a comment right on the Help page and I'll see to it that it gets fixed ASAP.
Groppler wrote:
I am quite surprised by this and think the absence of a real user guide is a significant shortcoming of Premiere Pro, not shared by other products on the market.
It is a real user guide. I'm sorry you don't feel that way. If you want a doc with only Premiere Pro CS6 info in it, I can understand that request. Unfortunately, that was impossible for this round.
If you have any suggestions for the next round of Help documentation, a better place than here would be the Community Help forum. Please voice your concerns there, as the people that actually make decisions about Help are hanging out there. -
Can you help? Converting from PC to Mac for Design Standard CS6
Hello,
I have recently purchased a macbook pro and downloaded the files for Design Standard CS6, I install the application and then enter my product key which works however it says
"this product is valid but we could not find a qualifying product on this computer"
It then tells me that if I want to use the code I must have one of the following products and the serial code, then it gives me a list of products none of which I want such as Design Standard 5, Web Premium etc
I didn't need any of these on my PC I just downloaded the application and used my code
Can anyone offer any advice here?
Thanks
SOrder product | Platform, language swap
For anything else you need to contact support by web chat.
Mylenium -
Continue using Web & Design Premium CS6 and need new serial number
I have Web & Design Premium CS6 and i want to continue the use of this program, were can i find or buy a unlimited serialnumber?
Thanks,
BasWhen you buy CS6 and are given a serial number to install and activate, my understanding is that you already have an "unlimited" serial number
EXCEPT... I read a message recently about a "free" Education install that had a serial number that expired Adobe CS6 valid serial number downgraded to tryout
Why do you think that your serial number needs to be replaced?
Creative Suite 6 -
Acrobat 9 wants licence - CS4 Design Premium license doesn't work?
I have CS4 Design Premium that I upgraded from CS3 Design Premium. It has been installed and all programs working for quite some time.
Recently I uninstalled CS3 and CS4 wanted the license re-entered. I found my CS4 box and entered that license number in, but it also wanted the CS3 number as the elegible upgrade. I couldn't find it.
Photoshop, Dreamweaver, Illustrator, Acrobat all of them kept asking for the license, so kept clicking past the dialog that said, I only had "x" days left. When it got to "0" days, I had to dig through the back room until I finally found CS3.
That made the entire suite work except for Acrobat. Acrobat seems to have a different activation than the rest of the suite, but it won't take my CS4 number.
What can I do??
Kirk1 - this is for CS3 but may help
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401528&sliceId=1
2 - Adobe license problems http://www.adobe.com/support/contact/licensing.html
3 - Contact Adobe, this is just a USER forum
In the US - Adobe General support 800-833-6687
In the US - Adobe Install Problems 800-642-3623 -
Question about using 1 SETID for Vendor Master
Hello everyone,
I work for a large healthcare system and we are currently in the PeopleSoft training classes and are about to move into the design phase. We are a multi hospital system and are moving everyone to PeopleSoft for our ERP system. My questions is for Supply Chain purposes and hope that someone can help clarify. It is our goal to use 1 vendor master SETID for our entire hospital system. Please see my question below.
The customer account # for a vendor is currently at the set id. The customer account # is specific to an entity as it identifies where the vendor should ship. How can we have one vendor master (setid) and still allow the correct customer account # to default on the PO (the buyer needs this when calling in an order)?On each of these 'dumb terminals' I assume you are looking to access the complete Mac desktop from the central Mac?
Unfortunately, this can't be done.
In the past, the setup you describe first was used on mainframes where each end node was a dumb terminal. But it was just text.
Next came X11 which does mostly what you are asking about, but each end node is basically a full computer in itself. You can remotely log into a central server and get a complete desktop session. This would take using a central computer that is running full X-Windows and then you'd need a PC running Linux, or running Windows and a X-Terminal package like Exceed or a Mac with X11 installed (not sure if you can make the Mac X11 do a full-blown desktop X session.) Note that as the central server, you'd need a computer running an OS with full-blown X-Windows (Linux, Solaris, HP-UX, etc.) -- OS X is UNIX but it doesn't run full X-Windows as its window manager.
Finally, there is what are called 'thin clients' ... a good example is Sun Microsystems' SunRay... it's enough hardware on the client side to provide display, keyboard and mouse. They boot off a central Sun Solaris server and work just like X-Windows clients. The difference here is that the SunRay unit can't work on its own; it has no disk, and has to boot from the SunRay server.
And of course there's Windows Terminal Services, which lets you do the same thing with Windows. I think that takes Windows Server edition software on the central computer, and then a regular PC as a client.
Sounds like your only option is to use Mac minis as you suggest. But then there's no need for a central computer to share, obviously. -
Hi Gurus!
I have a question about the following scenario:
The login in EP6 is with the NT User (adriano.oliveira), but to access the SAP applications I need to use another User (aoliveira - the size of the NT User is bigger than SAP User length).
I know this works with user mapping, but the problem is that each user will need to configure his mapping (5000 users). Then I think the option is to use the SAP Logon tickets.
My doubt is: Is it possible to validate a user id at login (in the EP6 SP10) and generate the client certificate with another user id???
Important: In the AD (Active Directory), for each NT User id, there is a field with the SAP User id. I could use this field...
Thanks for any help.
Regards,
AdrianoAdrianao,
You can maintain reference SAP Server.
http://help.sap.com/saphelp_nw04/helpdata/en/ed/845896b89711d5993900508b6b8b11/content.htm
http://help.sap.com/saphelp_nw04/helpdata/en/0b/d82c4142aef623e10000000a155106/content.htm
Hope this helps,
thanks,
Praveen
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