Question about Trend Micro renewal...

My Trend Micro was just renewed this past weekend. It was all confirmed, etc. through Best Buy. When I go to my security status in Vista, it shows Firewall is on (green), Automatic Updating is on (green), but then is shows the Malware Protection in yellow, and this is what is says.
"Malware Protection" (yellow)           Check settings
Virus protection
Trend Micro Internet Security is on but is reporting its status to Windows Security Center in a format that is no longer supported. Use the program's automatic updating feature, or contact the program manufacturer for an updated version.
I update every time I start the computer, and do a quick scan. Even with the automatic scans and updates.  How do I remedy this?   Thanks for any info!

Thank you for your response. I've already done just what you said, and was referred to the Geek Squad. He walked me through the long process of uninstalling and reinstalling the Trend Micro service. He was very polite and helpful. I'm still curious about what happened, when this "automatic renewal" was done. After reinstalling Trend Micro thru Geek Squad, it seemed to be a newer version of Trend Micro. The "automatic renewal" one was the same as before. This newest one had some different features, etc., and it was compatible with the malware security problem that I posted about. I am wondering why this newer version wasn't installed thru the automatic renewal?

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Some questions about Zen Micro before to buy

Hi all, i'm thinking to buy a Zen Micro mp3 player, so i'm searching for the Web reviews and news about the Micro to understand if it is good for me, because about 250 euro is an important money amuont to spend for me.
And now i have 2 doubts:
) I have read that firmware "ZenMicro_PCFW_L4_2_00_2_MTP.exe" can freeze the Micro or to make Windows Xp does not recognise it. Is it real?
2) Will Zen Micro support the "mp3 pro" format in future firmware updates? It think "mp3 pro" is fantastic and has much more audio quality than wma o normal mp3 in very less space on disk.
Thanks to all people who will answer to me, excuse me for my imperfect english_
archigius

Archigius,
I have installed the version 2 firmware on several players and have yet to have run into any problems. I know there are people who have experienced them, but I think that the probability of this is low. Here are some suggestions on making sure it will work:
) Disable your antivirus before running the update. This really applies to all dri've/firmware updates.
2) Turn off all of your player related software.
3) Make sure you have Windows Media Player 0 and SP or higher installed
This is all you should have to do to make sure things go well.
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Question about Java Micro Edition

Hello,
I am interested about writing a program for PDAs. These seem to be running the Java Micro Edition, so I guess this is a good choice. But what about programming the GUI with the j2me? Afaik, it does not support swing, and the specifications are so full of abbreviations that I do not undertand that I really don't know other than to simply ask here about the possibilities of GUI programming with j2me, is there a "standard" gui library for j2me, or is it device-dependant, and is it possible to install the j2me under windows/linux for developing and testing purposes?
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thx :) J2ME seems to be very interesting. But zeb is right with the post in the discussion thread for this article, "where to start" is an important questions. So please, sun, make it easier for us to us (hobby-)programmers to adopt J2ME..
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Question about Zen Micro's Hard Drive (not negati

My brother keeps telling me that the Zen Micro does not have a real hard dri've or anything like his Ipod, which I highly debate because I know it's not true. Can anyone tell me what really is inside the Micro so that I can make him believe me? I know that it's something from Seagate.Message Edited by rmccabe96 on 06-06-2005 2:9 AM

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The larger players Current 0 Gig and up use the smaller lap top sized dri'ves.
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Thanx for the input, everyone.
I always have had it turned off the few times I recharged it (I haven't had it long)--usually because of the fact that I ran the battery totally out. It works fine otherwise and still shows a full charge, I just didn't know if this was actually a 'problem' or just normal functioning (my 30 day store return ends Saturday)
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Question about Netflix auto renewal

I received an email from Itunes yesterday saying that there was a problem with the funds to renew Netflix. And to go to my account to update payment. I did that and added a itunes card. I now have the money on the account. (Really the subscription is due to renew today - not sure why Itunes did it yesterday) anywho... How can I get it to renew now? And to take payment. I dont see it on itunes anywhere. Just to turn on and off the subscription... which i dont want to do. I just want it to renew it. Does Itunes retry after they sent the email? Or will the subscription end?

If funds are now on the account, it should renew on it own.

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Update to firefox 4 and now trend micro titamiun will not run

''Duplicate post, continue here - [https://support.mozilla.com/en-US/questions/819358]''
trend micro titanium does not show that is is scanning for threats after I down load Firefox 4 update

http://support.mozilla.com/en-US/kb/Installing+a+previous+version+of+Firefox
http://www.mozilla.com/en-US/firefox/all-older.html

Trend Micro AntiVirus Renewal

My Trend Micro Antivirus is up for renewal in a few days. It does not give me an option for renewal online, it just wants me do call 1-888-best buy and ask for the subscription software team.
I've tried this and gotten lost in the 'press xx for xx' maze, with no option for "subscription support team" and long waits for an operator. When I did get to an operator, I was just passed onto another menu with no software support team option, and I was disconnected from there.
I
I don't want to spend an hour on the phone trying to talk to someone who knows what's going on. Is there no way to renew online like theere was last year?
Solved!
Go to Solution.

Can you do it through here: http://www.trendmicro.com/buy/us/pcc-us-serial.asp
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

Trend Micro Titanium Antivirus + Renewal

When I first got my computer early this year Best Buy installed the Trend Micro Titanium Antivirus + on the computer. A window is now popping up on my screen saying I have 17 days left to renew my subscription. When I click on "renew now" it starts to load the subscription login screen, but never loads. I have no way of going ahead and renewing it. Any suggestions on why I might not be able to get that page to load? It just stays as a white screen and loads for only a few seconds before coming to a stop.

I would make sure that your browser is at the most up to date version. If that does not work, as NoNoBadDog stated, try a different web browser. For example: Google Chrome, Firefox, Opera, IE7.
Other things worth trying may be:
-Make sure your computer has the most up to date flash player drivers.
-If using Windows XP make sure you have Service Pack 3 installed.
-Make sure you have a PDF file viewer.
If none of this works, I would go to the Trend Micro forums or have Geek Squad take a look at it. If you purchased Geek Squad Tech Support with your computer and your service is still active Geek Squad will fix your issue for free.
Good Luck!
~Racer
I'm Racer, I'm a Bestbuy employee who volunteers on these boards on my own time. I am not paid for posting here, and you should understand that my opinions are exactly that - opinions. I also do not represent Bestbuy in any way.

I recently upgraded by iMac iOS to Yosemite, and I find that my best buy provided Trend Micro stopped working. Question, what security software is recommended, if any for an iMac. Thanks

I recently upgraded by iMac iOS to Yosemite, and I find that my best buy provided Trend Micro stopped working. Question, what security software is recommended, if any for an iMac. Thanks

Uninstall Trend Micro software. It is not needed and could prevent your computer from operating properly. If there is no uninstaller for the software, then see the following:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, EasyFind, instead.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
    1. AppZapper
    2. AppDelete
    3. Automaton
    4. Hazel
    5. AppCleaner
    6. CleanApp
    7. iTrash
    8. Amnesia
    9. Uninstaller
10. Spring Cleaning
For more information visit The XLab FAQs and read the FAQ on removing software.

[Zen Micro]Questions about the Firmw

Hello,
I have some questions about the firmware of the Zen Micro
. Can I use the Zen Micro without any Software (MediaSource?) on my PC (winXP) when im using the Firmware Creative Zen Micro *PlaysForSure/MTP Firmware 2.00.2 ? This means that i copy my Music only by drag&drop from the Explorer after my Computer has detected the Zen Micro as a Removable Disk!
2. I know that the Zen Micro has two parts with the Normal Firmware. The "Removable Disk" Part and the "Playable" Part which can only used by the Software! But what happens if my . question is right. How can i seperate this two parts?
Thanks for answers

I don't have the 2.x firmware, but I think I'm correct in saying this :
with the 2.x firmware, your Micro becomes an MTP compatible device, which can be recognized on PCs having an MTP compatible OS (operating system). For the moment, the only OS that fits the bill to my knowledge, is Win XP with Windows Media Player 0. In this combination of MTP device + MTP OS, you don't need to install other drivers, and you can do drag and drop
BUT ! The 2.x firmware doesn't make your device a "removable disc" in the traditional sense of the word. It doesn't become a file system, like a USB memory stick.
I hope I was clear enough to see the difference :-)Message Edited by fred_be9300 on 04-03-2005 02:52 AM

Questions about Micro-Firmware (Not 2.x.x

Hi Guys,
i got some questions about the .0.03 firmware.
) What's the difference between the :
ZenMicro_PCFW_LB__0_03_PDE.exe ,57 MB 8 Feb 05.
and the
ZenMicro_PCFW_US__0_03_PDE.exe ,8 MB 08 Dec 04 ?
Does "US" means that this is the north american version ?
So what is LB ?
2) I've got the "ZenMicro_PCFW_US__0_03_PDE.exe ,8 MB 08 Dec 04". Is there any use of upgrading to the one from 8 Feb 05 ?
3) ZenMicro_PCFW_US__0_03_PDE.exe
Does the "E" at the end means "european", so the loudness is reduced ? Must be something different because it's also included in the firmware from the american site.Message Edited by Baron on 02-20-2005 09:0 AM

From what I've picked up elsewhere in the forum, the LB version of the .0.03 firmware just includes MORE LANGUAGES (for the user interface, i.e. menus) than the US version of that same firmware. see : http://forums.creative.com/creativel...essage.id=2374 ... which, really, you should have found using the search function, before posting. --Fred.
/edit: linkified.
Message Edited by fred_be9300 on 02-20-2005 06:48 PM

Trend micro

Hello
We have bought a laptop and trend micro anti-virus +antispyware software about a month ago at Best Buy. Trend micro was already preinstalled on a laptop.
For some reason we needed to reinstall system an a laptop. So after reinstallation we tried to install Trend Micro from the CD that we got from Best Buy
But this time it said that license expires in a month even thought we bought Trend Micro for about $50 and not a trial version.
Can this problem because of the fact that this software is only for 1 personal computer and after system reinstallation it thinks that it is another computer ?
Or what is the reason for it?
Thank you

Not a problem. I would contact the store and let them know that when you purchased the PC, you were not charged for the Trend Micro. I believe we are still offering 6 months free with the purchase of a PC.
Adam
Best Buy Community - Retail, Americas
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*Remember to mark your questions solved and click the star under the user's name to show your thanks!

Does Trend Micro Web Protection add-on work with Firefox 5??

negotiating the screen changes just to ask a simple question took me through 9 screen changes already!!! why the "screen testing"? I am not trying to get a part in a movie. Simply, when I checked "help", "forum",and now prompted to ask this as a "new" question although I saw in forums 450 or so users complained that their FF4 was not compatible as the last version of 3 was. Without taking 6 hours of searching 25 more screen changes: simply does anyone know if this will crash/hang/send error pages or damage our PC's to have FF5 and this TM security add-on together? thank you for your consideration of my question, and I apologize if my fonts show up on your side and are bothersome. I need them for my vision impairment

NOTE: Firefox 4 and 5 are in the past. Firefox 6 is the current version. Beginning with Firefox 5, the prior version is "abandoned" and will receive no more security or stability updates. The security and stability updates are included in the new version that follows.
As for the screens, the developers of the Firefox help system/forum/knowlegebase are trying to make the system as user-friendly as possible and the work is an on-going process. You are presented with possible posts that match your question so that the few unpaid volunteers here are not excessively over-burdened with questions that have previously been asked and answered. We receive more questions than the few volunteers willing to devote their time to this forum can answer. The search functions on this forum are recognized as "lacking" in many respects and are currently under serious review and re-development. The "Ask a New Question" screens were designed to collect the appropriate information that the unpaid volunteers here need to assist you with finding a solution.
'''Now, on to your real question.'''
The developers of products that install toolbars into Firefox determine with what versions of Firefox those toolbar will work.
*Generally only the toolbar gets disabled in a new version of Firefox and the underlying application continues to function properly. You can post your question(s)/concerns on the Trend Micro forum below for clarification directly from the source (the developer).
*That Firefox version information is coded into the toolbars that they develop '''''and''''' only the developer can change that compatibility information after they complete their testing.
That said, all third-party developers know how/where to find the Firefox release schedule and how/where to find the test (beta) versions of Firefox to use in testing their products for up-coming releases. The beta testing will last several weeks, but it is the developers' responsibility to keep up with the changes in Firefox. Mozilla (Firefox) has made a concerted effort to encourage third-party developers, especially those producing security products (firewalls and AV/AS), to update their products prior to a new Firefox release. A couple of security product vendors were ready on 08-16-2011 when Firefox 6 was released. Several are still working on their updates and do not seem to be concerned about the happiness/unhappiness or the security of their paid or non-paying (free version) customers.
'''''Here is the latest from Trend Micro'''''; the last (7th post) in this thread on the Trend Micro forum is from someone identified as '''''slabster''''' (Customer Service Manager) and was posted 6 hours ago: http://community.trendmicro.com/t5/Home-and-Home-Office-Forum/Firefox-6-amp-TM-Firefox-Extension-6-5-0-1234/td-p/43735
I am not a Trend Micro user and, therefore, do not know what function(s) its toolbar performs. Firefox has built-in Phishing and Malware protection (Safe Browsing) to help keep users away from known malicious websites:
*http://www.mozilla.com/en-US/firefox/phishing-protection/
*Sample warning screens:
**http://www.mozilla.com/firefox/its-a-trap.html
**http://www.mozilla.com/firefox/its-an-attack.html
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

Question about Trend Micro renewal...

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