Question about updating from Lion Mountain Lion

Hi,
I am currently running Os x 10.7 Lion on my Macbook Pro and thinking about buying Mountain Lion from the App Store. I have a few friends who have dowloaded it and have not been able to run their messages because they do not have a serial number. What is the cause of this? How can I ensure that this will definately not happen to me? I want to upgrade to Mountain Lion purely for the use of messages and the other cool features that there is now. Is it worth it?
Thanks.

nnectw wrote:
My friends 'About this mac' section looks like this and because of this he is not able to use messages and facetime? Anyways, if I have a problem with Mountain lion, am I able to get a refund and then downgrade to lion easily?
Has he had the logic board or any other major part replaced?

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