Question answered.
question answered thank you
Hi c1utch,
question answered thank you
* First 'WHAT QUESTION'
** Second, go back to the topic you posted an select the button "Mark this question as answer"
It's impossible to open a new topic with just the text "question answered" this makes no sends an is not relating to any topic on the board.
* To mark your topic as answered it can help others with the sam question.
Dimaxum
Similar Messages
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Hi
i bought the itunes music credit, and when tried to redeem it asked for my ID, i have put the details, then it asked for the security questions answers, which i can not remember. when i try to reset, the email get sent to un unknown email address which i dont own... i tried everything to update my email addresses and its still not changing. i dont know how this weird email got there, i dont own it....
please help!!!
thanks,
NawrusYou won't be able to change the rescue email address on your acocunt until you can answer two of your questions, if you don't recognise the address then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
How can I get Apple to send my iTunes security question answers to my new email?
Originally, I had my Apple account set up to a gmail account. But then, I deleted my gmail and connected my account to my hotmail instead. I'm going to lose this laptop soon for a new laptop swapout, and this is the only device that lets me use my iTunes account. I don't remember my security question answers, so I have them emailed to me via "Manage my account". However, I fear that the answers may be being wrongly sent to the gmail account I deleted. I need this question answers soon, otherwise I will lose hundreds of dollars previously put into my iTunes. Please help!
Click here and request assistance.
(74171) -
Hi! So I haven't used iTunes in a few months but I just got an iTunes gift card and want to make a purchase. iTunes redeemed it just fine but now that I want to make a purchase I am having problems. I can't remember my security question answers and iTunes is requesting them. I have two other verified emails but the are NOT rescue emails. I can't contact iTunes over the phone because my phone lines are out and are going to be out for a long time. The only way I can contact them is by email. How can I do this? Is there an easy way to just reset all my security questions? Please help a girl out. I just want my music!
Thanks so muchAlternatives to Reset Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Start here to find your country, and how you can contact Apple:
Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Support in your country and ask to speak to Account Security.
Customer Service: Contacting Apple for support.
How to Manage your Apple ID: Manage My Apple ID -
HT5312 how to reset security questions & answer without rescue email?
Please anyone help on this situation where i dnot remember my id security questions Answer.. how to get it reset it .. Also dnot know abt rescue email and how it works... please any one
If you don't already have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you won't be able to use that route to get your answers reset - and you will only be able to add one to your account by answering two of your questions, so you will need to get them reset first, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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If I forgot my security questions/answers and I'm trying to buy on a new device but same Apple ID, what do I do?
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
Call Apple Support in your country: Customer Service: Contacting Apple for support and service -
I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account as it seems to be the one my icloud space is attached to. I haven't backed up my ipad or photos for a while.
Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team.
About 2-step verification of your Apple ID:
http://support.apple.com/kb/ht5570
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email -
I can't remember my Apple ID password or my security question answers. When I try to reset my password it wants to send it to my e-mail address but I can't get the e-mail because I don't know my security answers or the password. How do I reset password?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a rescue email address or a Security Questions issue, then see:
If you forgot the answers to your Apple ID security questions - Apple Support.
Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I have forgotten my security question answers. I have never had to use them while purchasing, but I tried today, and they asked for them. So I now can't buy my music which really *****, because I am sitting in the hospital waiting room wanting to get some music, and I can't now. Is there a way I can get around that? Cause I seriously can't remember my answers. I don't even remember setting them up when I set up my account a couple years ago.
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
I need help!! My I-tunes won't let me buy any more songs until I confirm that my account..is well..MY ACCOUNT! I can't remeber my security question answers, how do I reset them!? I also need to make a rescue email, i didn't make one when i first made my account, so how do i make it now!? PLEASE HELP ME!
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
Creating a rescue email requires correctly answering two of the questions.
(96131) -
I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?
fayry wrote:
... how do I move over my purchases from my current account to my new account?
This is not possible...
Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
Apple ID FAQs > http://support.apple.com/kb/HE37 -
I have no clue as to what my security question answers are and since this is my first purchase from my mac book it is asking for these. What do i do?
You won't be able to change your rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I just bought a new iPhone and added 25$ to my iTunes and it won't let me buy anything bc it says I have to type in my security questions answers but I don't rennet them what do I do? Please help me I don't want my 25$ to go to waste
Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74403) -
I forgot my security question answers for my iTunes account. Now I can't buy anything with the 15 dollars I have in it. How do I regain access to my money?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID -
I'm unable to change my security question answers. It keeps asking me for the answers and I don't know the answers. I've reset my password 2x and it still won't let me change the answers. Help!!
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
I forgot my security question answers, it won't let me buy music now
I forgot my security question answers, it won't let me buy music now
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
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