Question concerning Early Termination

Well as of late, I have been using my phone less, especially anything to do with the Data plan that I have. I have also been running rather light on funds to continue to pay my bills. My question is am I able to end my contract online or do I have to go in to the store? If I can do it online I ask where I can do this?
Up until this point I have had great service, but I need to find something cheaper and will more then likely go with a trac phone so I only have to pay for what I use. I apologize for any inconvenience this may bring. As I said I was very happy with the coverage, I just can no longer afford it. Also, does the termination fee have to be paid in one large sum?

You need to call Verizon customer service or visit a store to cancel; it cannot be done online.
Consider putting a simple flip phone on the line to eliminate the data plan fee - the ETF is payable in a lump so avoiding it by eliminating the frills is preferable. You can also look into a basic phone on a text only plan...I don't have the link handy but I'm sure you can find it or someone can pop in and provide it.

Similar Messages

Question regarding early termination and handset earpiece volume

Hello,
I purchased iphone a week ago from ATT.
If I terminate my contract after 10 months, do I have to return my iphone to ATT even though I pay the early termination fee?
Another question is this,
when I get a phoe call, the handset earpiece volume is not loud enough to hear in the noisy place.
Is there anyway to fix this problem?
Thank you.

chung1q wrote:
If I terminate my contract after 10 months, do I have to return my iphone to ATT even though I pay the early termination fee?
No, you only have to return it if you cancel within the first 30 days and don't pay the fee.
Is there anyway to fix this problem?
Your volume switches work differently depending on what you are doing. You may get a readout above the "speaker" symbol that appears on the screen telling you what volume is being adjusted.
If you are not using anything, the volume switches adjust the ringer volume.
If you are playing music or video, they adjust the music/video volume.
If your headphones are plugged in, they adjust the headset volume.
If you are actually on a call, they adjust the earpiece volume or speakerphone volume, whichever you are using (without a readout).
If you are on a phone call using bluetooth, they adjust the bluetooth volume.
Dial something like the National Time Signal (303) 499-7111 or your local recdorded weather and adjust the volume during the call.

Early termination question for multi-line account

If I terminate one line on a multi-line More Everything account, are there any consequences other than having to pay the ETF? Does this affect any of my other lines in any way? Does it impact my ability to add a new line in the future? Thanks!

Here's what i found at this Source:
http://www.nbcnews.com/technology/phone-early-termination-fees-how-know-what-youd-owe-1B5919843
Verizon
Verizon's early termination fee is $175 for standard devices and $350 for advanced devices like smartphones. Like AT&T, T-Mobile, and Sprint, Verizon gives you a discount based on how many months of the contract you've fulfilled. For each month you've fulfilled in your cell contract, the ETF you'd pay to cancel goes down by $10 for an advanced device, or $5 for a standard device.
You'll take a little bit less of a hit if you terminate your contract immediately after you start it. You can end your contract for any reason during the first 14 days, but you'll have to return the device, for which you'll pay a $35 restocking fee ($70 for netbooks and tablets).
One small piece of good news: If you pay full price for a new device, Verizon will let you activate service without a contract. The unlocked iPhone 4S isn't cheap (it starts at $649), but if you're a cell phone carrier commitment-phobe, the full-price, no-contract option might be worth looking into.
The time of this Article was Sept, 2012 so i don't know if there have been updates to it but i'm Guessing it is the same.. b33

1st generation iPhone and Early Termination Fee

Hello all, here's a question, since it was announced that AT&T will no longer share revenue with Apple does this now mean that owners of the unsubsidized 1st generation iphone will be able to get out of their 2 year contracts early without a Early Termination Fee?

More than likely, yes.
The first generation iPhone was not subsidized in the traditional way, as the iPhone 3G will be subsidized.
at&t did not provide a subsidy or a discount to you on the sales price of the first generation iPhone.
I became an at&t subscriber 3-4 months prior to the iPhone being available. I selected a phone that was subsidized by at&t agreeing to a new two year contract. I activated my iPhone as an existing subscriber agreeing to a new two year contract on my iPhone's activation date. I was not charged an early contract termination fee or any penalty when doing so, and I still have my original phone that was subsidized by at&t which I've used with my iPhone's SIM card on occasion.
The same should apply when purchasing the iPhone 3G, which will require agreeing to a new two year contract beginning on the activation date for the 3G iPhone with no early contract termination fee penalty for the existing iPhone - which was not subsidized in the traditional way as the iPhone 3G will be subsidized.

Early termination fee

Does anyone know, if my contract ends before my billing cycle ends (i.e., my contract expires on 2/22 but my billing cycle ends 3/7) would I be charged an early termination fee if I port my number to a different carrier after 2/22 but before 3/7?

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Paying an Early Termination Fee

Maybe this is a stupid question but I do not know the answer so I'll ask. Can you pay the Early Termination Fee (ETF) no to end service but to migrate to a month-to-month contract?

AFAIK, the short answer is 'no'. You pay an ETF because you're ending your contract term early, and if you then turn around and try to reactivate service within the first 50 days (at least I think it's 50; it may be 60), your contract is reinstated.

Help With Early Termination Fee

my contract ends in february. it is a 2 line family plan with basic feature phones. i was told that the early termination fee was prorated. if i were to end my contract today, how much would the termination fee be?
and if i cancel my service and go to another provider, can i still keep my number if i ended early?

VERIZON WILL TRY TO DELETE THIS POSTING, THEY HAVE DELETED EVERY OTHER ONE I POSTED THAT TALKS ABOUT THIS SUBJECT. DON'T DELETE!
IF VERIZON DID NOTHING WRONG, WHY WOULD THEY KEEP DELETING MY POSTING??
I have the same question but I have a Droid 2 and cannot locate the early termination anyplace!
My situation has one little kicker, the plan was due to end Jan 3, 2012 (pretty soon) but the phone I supposedly purchased brand new, with a 2 year contract was a Blackberry Tour 9630 that had been refurbished from previous owner.
The Blackberry Tour was NOT new but a refurb because the rebate wouldn't process due to "already having a rebate sent out for this device". I did get the $75 eventually and all was good for about 3 weeks. Then the phone was not working right, it froze up and the trackball wouldn't work. Over the next 6 months I had been given 5 replacement Tours and all had similar issues.
Long story short, Verizon wouldn't let me get a different model Blackberry unless I paid full retail and stayed in my 2 year contract. I was so furious that this phone wasn't working and it was the only line I had, I finally went to the FCC to complain. That got their attention and I was sent on to Corporate for help.
They finally agreed to send me a different phone because I called RIM (Blackberry's Manufacturer) and was told "The Tour has been pulled from the market due to problems in the design, it's been replaced by the Blackberry Bold".
OK so the manufacturer is telling me the Tour was a dud but Verizon wanted to charge me $50 to get a Bold. I said "forget it, I'll let the FCC decide the issue". At that point they said "pick any phone you want and we'll ship it out brand new".
I decided against the Bold since it was also very new and didn't want more issues so after speaking in length with the corporate rep, I decided on a Droid 2. Great phoone, no issues until the latest update.
Here's the where I got scammed, after they sent me the Droid 2 in June , they restarted my contract from Jan 3rd to June 3. They added 5 months onto my contract.
All this for a problem I didn't cause or create in any way.
So now I've decided I can't deal with this any longer and my situation has changed so much, I cannot afford a smartphone period! I want to cancel my contract ASAP but am wondering if they can really charge me for each month since there was NO REASON to change my contract??
I can file my complaint with the FCC and let them decide what's fair. In my opinion, since I did not ever receive a new phone in the first place and did not break 5 Blackberry's in 6 months, I believe this was a horrible move on Verizons part.
If they do try to charge me for the remainder of the contract, how much is it per month for a Smartphone like the Droid 2 vs. a regular phone like the original poster asked about?
I know they do NOT want to deal with FCC complaints because I was contacted a couple days after filing. All I wanted was out of the contract because I didn't have a working phone to make calls and other things I was paying for. They weren't providing me service as stated in the contract. I never knew the FCC dealt with that end of it but they do.
Just need the costs per month to terminate so I can compose a formal complaint with accurate figures.
PS- When I call customer service, they will NOT give me an actual figure or monthly rate and it's not listed in the newest contract they sent a couple weeks after they sent the Droid 2.
Thanks for any help!!

Service degradation with Mifi 2200/early termination fee

We use our Mifi to provide Internet access to my rural house that is about five miles from the nearest DSL connection. The Mifi replaced HughesNet in February 2011 -- and we've been very pleased with the service up until this month. We pretty consistently had about 2.85 - 3 Mbps download speeds. We have the 10GB plan.
On May 8 we noticed my previously decent connection is now worse than HughesNet. When we can connect and we can only connect one device at a time, it's very slow (0.06 Mbps download/0.09 Mbps upload according to Speedtest.net). We're well under our usage limit for the month.
We noticed some work going on at two local towers and waited it out.
Last Tuesday (May 22), since it appears the work on the towers is over and one of my neighbors said their Verizon cell phones were completely down for two days, I called Customer Service and worked with them and their script for two hours before the genuinely trying-to-be-helpful woman on the other end said she'd have to submit a ticket to technical support to have someone come out to my house. They would call me. I'm still waiting for that call.
Last night I took the mifi and my iPad about 25 miles down the road to see if maybe it was the mifi. On the side of the road, near a couple cell towers (don't know if they were Verizon), I was able to get 1.85 Mbps download speed. Not wonderful, but better than HughesNet on a good day.
Do I have any option to get any money back for service they are NOT providing?
Can I get any kind of break on the early termination fee if I have to cancel because Verizon is unable/unwilling to fix the problem with their tower? (I live in a sparsely populated area--so they don't have hundreds of customers screaming about it.)
What is the early termination fee for a Mifi 2200? (I've looked all over the website and am unable to find it).
Thanks for your advice.

Hello,
To answer your questions:
1. There are no options for a "refund" on your service.
2. Yes. Call them up and mention you wish to leave for service related reasons. VZW should be leniant and atleast offer you a discount if not cover the entire fee.
3. ETF $175.00 for these devices. The ETF is pro-rated for each month of service you used the device. I believe the ETF is reduced $10.00 per month.
Service related problems are hard to argue. Either the service is good enough in your area or it is not. Sometimes there is seasonal interferance that naturally goes away and comes back over time, its not always worth it to wait it out. Some users are successful with antennas and amplifiers to improve the signal strength. Conducting a site survey should give you some confidence in a decision to invest in that equiptment before you buy.
Site Survey:
http://3gstore.com/page/13_will_an_antenna_help_me.html

ATT Early Termination Fee??

Does anyone know what the early termination fee is for current ATT customers? My fiance has ATT and loves his iPhone but hates their service--and their website is so confusing I can't find the early termination fee amount. I wonder if Verizon will offer any sort of "we'll pay you to switch" incentives??? I have Verizon and would never switch to ATT with him so we could share a plan...so this is AWESOME news!

From the AT&T website:
Question:
What is the prorated (declining) Early Termination Fee? What is the prorated ETF? Answer:
New and renewing AT&T wireless customers who entered into a 1- or 2-year Service Commitment prior to June 1, 2010, have an Early Termination Fee (ETF) of $175 less $5 for each full month of Service Commitment completed.
New and renewing AT&T wireless customers who enter into a 1- or 2-year Service Commitment on or after June 1, 2010, and include certain specified equipment, have an ETF of $325, less $10 for each full month of Service Commitment completed. Otherwise the ETF is $150, less $4 for each full month of Service Commitment completed.
Content reflects instructions for devices and services from AT&T. Some differences may exist for devices not purchased from AT&T.
If your boyfriend doesn't remember the month that he started his contract, call AT&T for the exact amount.

Verizon FiOS Early Termination Fee and Very Poor Customer Service

I posted this as a reply to an earlier thread... but think it deserves a little more attention.... please read. Thank you.
Re: Verizon FiOS Early Termination Fee -- Salesman AND Manager lied
‎08-09-201402:03 PM
This is one organization that I will never do business with agan. You live and learn these days!! They are insisting on charging me the early termination fee of $110.00 even though Verizon DOES NOT offer service in the area I am moving to this August. My conversation with them today started like this:........ I asked if they had service at my new residential address. They indicating they did not and then I was immediately transferred to their "disconnect" department. In this "disconnect" department..... I was told I would have to pay that termination fee anyway regardless of the fact that Verizon does not offer service in that area. This was stated per someone named "Jay" representing Verizon.... This Jay would NOT even consider waiving the termination fee at all... so I asked to speak with his supervisor and got some complete jackass named Freddy who also tells me I must take the HD Set Top boxes to a "corporate" UPS location and that they will not waive my termination fee just because?? So I asked for his last name... which he did not give me... but did give what he said was his employee ID number. ( who really knows if that was a legitimate ID number anyway) So why is it that they would not be willing to waive the fee?? For me ...it is simple to explain..... Because I complained about it.... that is why!! Verizon is very wrong here and this "Freddy" character should be immediately fired. The company's customer service does need an immediate overhaul.... and this Freddy guy is playing with the good name of what once was a very reputable company. However... now.... because Verizon have no legimate process for immediate or quick complaint resolutions, they are quickly becoming a company that many people do not want to do business with anymore. I had a similar experience with Verizon Wireless as well; when I cancelled their service earlier this year..... It is not that the fee that bugs me so much.... even though it makes little sense......It is Verizon's lack of professional customer service and the questionable ethics of many of this company's representatives that has left such a distaste that I will never do business with them anymore. Just my 2 cents... for what it might be worth.

I have also had horrible service with Verizon customer service and their ETF. I moved to a new area that Verizon fios does not cover. When I moved into the new house a few weeks ago, I attempted to cancel their service, but I was told I had to keep it until my phone number was ported to Charter. I called Verizon to cancel my internet/Fios TV only and they said it would be taken care of.
Charter sent a request to them on 11/24/14 to port my phone number and Verizon denied the request a week later. I initially thought it was Charter messing up the port but come to find out, it was Verizon. I called Verizon on 12/08/14 and I was told they denied the port due to an "outstanding" bill. Well that bill was for the month in advance, which doesn't make sense because I had already canceled the service. So they were charging me for the phone, internet, and TV at an empty house. Verizon made me pay the bill so I could get my phone number ported. I paid the fee and they said the the number was ready to be ported. On 12/10/14 I received a call from Charter saying Verizon denied the port AGAIN!!!. So I called Verizon and according to them, Charter never requested the number. That doesn't make sense because I’m sure Charter is doing everything they can because they aren't being paid until that number gets ported over.
I asked the Verizon agents to give me something in writing so I could put it back on Charter but they refused to do so. (Charter gave me written proof documenting Verizon denying the port, so I know Verizon was lying.) So after dealing with Verizon and their laziness I canceled my phone number, which will cause me a lot of heartache in the future. The agent then asked if I was canceling the FIOS TV and Internet. I told him it should have already been canceled, but it wasn't. So they said it will cancel today after they already took my money for the month.
I asked to speak to a supervisor and they agent said, "Why, she wont be able to do anything." I asked him again and he finally agreed to transfer me over. After a 10 minute wait a lady named Karyn I believe, answered the phone. I explained to her how my phone number was not being ported and she said "We don’t block a port, Charter must have messed it up.” I asked her for written documentation and she refused to provide me with anything. I explained to her the reason why I had to move into a new house, due to work and my safety and she said, “Well if your military I could help you but I’m sorry I cant.” She said the only way to get out of paying for the ETF, is if I was deployed over seas fighting a war. Then she said if someone were to die, she could waive the fee...thats ridiculous.
I asked her if I was going to have to pay for the past few weeks of my service, even though I tried to cancel it and they held up my order and she said, “Ill credit you $11.00.” Thats nothing when my bill is $150.00 a month. She did nothing to help even though Verizon dropped the ball on this. Over all I am very disgusted with the employees and supervision with Verizon and I will most likely never to business with them again, unless they admit their mistakes and make it right. I have given them thousands of dollars and hours of my time and this is how they repay you. Oh and by the way, they want me to drive down to the UPS store and return their boxes for them. So they can inconvenience me further.

Verizon FiOS Early Termination Fee -- Salesman AND Manager lied

In May 2013, I purchased a house in Dallas and called Verizon to have FiOS installed. Knowing there was a chance I would have to relocate for work in the coming months, I insisted to the salesman that I did not want a long-term contract. However, he ASSURED me that if I relocated to an area that did not have FiOS coverage, I could walk away from the contract without paying the early termination fee, so I signed.
Of course, I ended up moving several months later to Michigan (no FiOS coverage) and Verizon predictably balked at letting me out of the contract. After explaining myself to a customer service rep, I was promised a call back from a manager. A couple weeks passed without a call, so I followed up. To my surprise, Verizon actually had a record of the previous call and stated that my file had a note indicating a manager was supposed to call me back. The manager was as polite as could be, so I explained the situation and she said, "No problem, we'll waive the fee; just turn in your equipment." So I thanked her and had my equipment returned and thought everything was closed out.
However, since then, I have been getting bills stating that I still owe the early termination fee. I've made numerous attempts now to sort it out but every time I do, I just get lost in Verizon's labyrinth of a phone system, listening to blaring and garbled music while endlessly waiting on hold. Today, I was told that the only two ways out of the early termination fee are a death certificate or military status. If that's the case, fine, but that doesn't explain why no one at this company appears to be synced up or on the same page. Just every man for himself, tell the customer whatever you want, lie if you need to make a sale and just say whatever it takes to get them off the phone.
What I owe at this point in time is just over $100, but I will continue to fight on principle alone. What's funny is that I really liked FiOS and wish they had it in Michigan, but after this, you can forget about it. I'm done with Verizon's products and services permanently. Verizon has been put on my corporate black list along with the {please keep your posts courteous}.

Sorry for bumping this but I am having a somewhat similiar issue.
My apartment complex has a dedicated Verizon FiOS rep, and when I was considering Verizon or sticking with Bright House, one of the concerns I had was signing a 2 year contract and then if I had to move in a year to somewhere where FiOS was not available, being stuck with the early termination fee. My "rep" assured me that if I moved somewhere where FiOS was not available that the early term fee would be waived.
Well fast forward a year to the present time where I am in a situation right now where I am going to need to cancel my Verizon FiOS service at the beginning of April because the place I am moving to (right down the road) is not wired for FiOS. If I could I would transfer my service over because I actually like it, but unfortunately I don't have a choice. (and this place is the only apartment I can really afford given my current salary and everything)
Long story short, been talking with a couple people at Verizon and have heard everything from I have no choice but to pay it to "If you just downgrade to phone service for a month then call and cancel, you don't have to pay the early term fee". (And I wrote down the rep's name, date and time of when THIS call took place since as someone who works in a quality assurance/compliance dept at a call center, I know these calls can easily be pulled)
But now I can't just cancel it like I was originally told because my new place right now the street is not wired for FiOS.
Really, really aggrevating and bad customer service all around with this. Which way is it??

Early Termination/6 Month freeze on a new contract

How can I validate what the local Verizon rep stated to me. Asked how much to terminate my contract early, I have 5 months remaining on a smart phone and have 2 other phones still under contract, price to early terminate was $160. The proceeded to say I wanted to early terminate and request a new upgrade for a discounted phone and was told the Verizon prohibits this for a 6 month period and the upgrade freeze is on all phones. I have read and re-read the early termination contract and see no mention of any freezes. And besides, how could they do that if I met the requirements for early termination, I paid for my phone. Any ideas how to get this resolved?

I respect every reply to my post and a newbie to the verizon forum, I asked a question hoping to hear of a real example of another person with first hand knowledge of a freeze on a new line or phone after an early termination or being allowed to do this. again, thank you to anyone that took the time to reply but it seems the replies so far are opinion. I asked a verizon rep to clarify what I was told and was told that I could feasibly early terminate and subscribe to a new line and a discount withoutt a waiting period. So whats false churn?
thank you

How do I determine what my early termination fee will be?

My phone broke last week. The ear piece is distorted but it still works using a headset. I went into the store to see about fixing it. The don't work on LG Chocolates and I was told the replacement is an LG Extravert. I inquired about getting a new phone and using the value of the Extravert towards the new phone but was told they don't do that. I have been paying insurance on my phone for a couple years now and thought that meant I'd get a phone that was as good as my Chocolate. (removed) Since they would not work anything out with me(a 15 year customer with a family of 4 plan), I had them send me the Extravert. The store clerk said it was going to be there the next day. Apparently next day means over-the-weekend. So I was out of town the beginning of the week and didn't get to open the box until yesterday. The Extravert came incomplete with no battery nor back. It is also clown-red. The specs show it is clearly not an equal replacement for my Chocolate. Whatever... Anyway I got to argue with 2 Verizon reps on the phone about how it was not an equivalent phone for about an hour at one point being told that i had the option of selling the Extravert back to them for, much to my chagrin, $1. I pay $6 a month to insure my phone and they will send me a phone they value at $1!. I asked how much they would sell me the Extravert for and the rep said around $175! So you can probably see why I am not a happy customer. 15 years of loyalty and they can't do a thing to help me and don't seem to care. I realize it is not the person I talk to on the phones company and I am just one person so I am small potatoes. Again, whatever... So after the frustration of the last week, I have decided I need to end my relationship here and move on. So after venting, how does Verizon determine the early termination fee? Thanks in advance for your responses and a big no-thanks to Dorothy (removed) who was one of the exasperating folks I got to argue with for an hour yesterday...
Edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

You can't cancel service online. However, if you are moving to another carrier, start service with them and port your number - that will initiate the cancellation from Verizon. You also have to have an active line of service to port your number; if you cancel before starting service with someone else, your number is lost.
Backdating an increased data allowance is preferable and allowed - prorating is why you can't backdate a reduction. It will most likely result in overages in a majority of situations, defeating the purpose of the reduction, so it is simply not possible to do. The reduced allowance will take effect the next billing cycle.

HT4623 I bought an iPhone 5 from the Apple store with a new Sprint contract in Sept. 2012. I would like to know if I port my number to T-mobile and pay off my Early Termination fee with Sprint, will my iPhone 5 will be unlocked to use with T-mobile netwo

I bought an iPhone 5 from the Apple store with a new Sprint contract in Sept. 2012. I would like to know if I port my number to T-mobile and pay off my Early Termination fee with Sprint, will my iPhone 5 will be unlocked to use with T-mobile network?

As Ethmoid says, it is still a CDMA phone as I told you earlier, and it will not work with t-mobile. Even if Sprint unlocked the phone, it would only unlock the GSM side for international use. They will not unlock the GSM side for domestic use in the US.

Early Termination for Upgrading to Smart Phones

I am really frustrated with Verizon right now. I have plan with several smart phones and 2 basic phones. I wanted to upgrade these 2 phones to Smart Phones. I couldn't imagine that this would be an issue. Verizon only earns more money by having me purchase smart phones instead of basic phones. I was told that I can't upgrade until September when the contract on these basic phones is up unless I want to pay a $175 early termination fee per phone. I understand that in general, you need people to stay with the contract for the 2 years in order to cover the price of the phone they were given. In this case, these are cheap phones. I'm sure they have been paid for many times over in the past year. If I upgrade, verizon will be getting $40 a month per phone instead of $20 a month per phone. I might even upgrade the Data plan. Instead I am completely trapped until September. $175 Termination fee would be way more than these basic phones are worth. I am tempted to go to another carrier and start a new contract and let these run out - it will actually cost me less to pay the bill for these phones and not use them than to pay for an early termination fee. Or maybe I'll try one of the comanies that offers to pay your termination fee. Verizon - you are not making sense! P.S. If you want my basic phones back, you can have 'em.

Unfortunately Joe, VZW can't bend the rules just to satisfy you or anyone else. I know you may think that it would be only smart for them to let you out to get another phone plan that will yield them more revenue. However, they're not seeing it that way in your case. Rule are rules regardless of if we like them or not. I upgraded my iP5 to an iP6+ in September. I was less than 2 months on the end of of current 2 year agreement...but because I used Early EDGE I had to give away my phone, which I was 2 months from owning outright, back to VZW for absolutely no compensation just to enjoy the offer of Early EDGE. Fair...maybe not to most. Some people would think that VZW should have just let them out since they were so close to the end...but I didn't see it that way. I understood my agreement when I signed up and therefore I knew I had to uphold my end of the bargain. My point is, VZW makes exceptions for a lot of things...but I've never really heard anyone on here say that they've bumped up an upgrade just because they were asked by the consumer. Best of luck to you with your next carrier...but be advise that I don't think many other carriers are going to bump your upgrade date just because you ask...they'll inform you that if you plan to upgrade earlier than 2 years then you'd probably want to try their version of EDGE...(i.e. Next, JUMP, or Easy Pay)

Question concerning Early Termination

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