Question: Download from Adobe Site - Error Msg says copy appears to be counterfeit
Why am I getting an error message and unable to download a copy of Abobe Presenter 8 that I purchased from Adobe.com?
Use another browser and download again.
Mylenium
Similar Messages
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lightroom download from Adobe site stops after 327mB instead of 744MB. Can someone help?
try a different browser and/or different wired connection and/or a download manager.
or
if you follow all 7 steps you can directly download a trial here: New Adobe Lightroom 6 (CC) Direct Download Links – Free Trials | ProDesignTools or New Adobe Lightroom 5: Direct Download Links + Difference vs. LR4 | ProDesignTools or Direct Download Links for Lightroom 3 and Photoshop Elements 8 | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version. -
How can I get "library components" for Encore? download from Adobe site is corrupted/missing files. I have tried 3 times to d/l and each time problems. HELP please!
I just want the DVD templates and buttons that would come with actual purchase of Encore. Having creative cloud subscription should not limit this for me, right?
BTW I have CC subscription, Windows 7,Thanks very much I have contacted them via this. Just hope they respond quickly- rather annoing! Greatly appreciated though
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Flash Download from Adobe site says it's not most current and will not continue the install.
I tried to update my flash on 9/20 and my flash seems to have gotten corrupted. Since that update, its not working properly and some sites report it's out of date or doesn't seem to be installed. Tried downloading Flash from your download area today but when the installer runs, it states The version is not the most current. Please download from the player download area. However, I did get my install directly from your website's downloads area. I uninstalled my "corrupted" version thinking it might be causing the issue but I still get the same error with the flash download from your site and now I have no Flash at all.
Please help.Download and save the uninstaller Save it to your downloads folder - DO NOT run it yet.
Download the Adobe Flash Player installer directly by right clicking one (or both) of the following links and selecting "Save Target as"(IE) or "Save Link as"(other browsers).
Flash Player for ActiveX (Internet Explorer)
Flash Player Plug-in (All other browsers)
Save the installer(s) to your downloads folder - DO NOT run it(them) yet.
Reboot your system.
BEFORE you run anything else, locate and run the uninstaller.
When it finishes, run the installer(s) to put Flash Player on your system again.
If you use IE see also:Enabling Flash Player in Internet Explorer and: ActiveX Filtering in Internet Explorer -
Problem downloading from adobe site PS
my system crashed had it rebuilt with windows 7 - went to adobe site to download cs4 and LR - was told to download smaller file first so did. then went to the double and tried to download part one. i'm getting error message "the file archive part of CS4 is missing. you need all parts in the same folder." what does this mean? do i have to install my cs 3 or 2 or where ever i started? Someone please advise. thank you so much!
Nope, those downloads/ installers don't care for older stuff. You may have a simple permission problem where specific temporary files cannot be stored, so try running as admin. Also choose a custom location for the download files, not the default user directory or your desktop. This also often helps to avoid issues.
Mylenium -
Illustrator CS4 won't download from Adobe site
Hello!
I would appreciate some help. I bought Photoshop and Illustrator CS4 for Mac on disc a few years ago and have since lost the discs in one of my moves. I want to install them both on a different Mac so I found where to download directly from Adobe (http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html). I clicked on on the link to download Illustrator File 1 of 1 for Mac OS X and it initialized a download but after waiting half an hour nothing had actually downloaded (it was still stuck at 0 of ___). I cancelled it and clicked on the link to download Photoshop and it instantly started downloading and I had the program installed in a few hours. Went back to Illustrator and tried again, but the same thing happened (as in, nothing actually downloaded). I don't see what I can possibly be doing wrong and can't find a way to actually contact Adobe, and I would love some help - I really just want to get this set up!
Thank you so much!beadandreel,
I believe you should try a chat here,
Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html
or here,
Adobe ID and registration support (non-CC)
http://helpx.adobe.com/x-productkb/global/service-c1.html -
why cant itunes download songs from the itunestore,the download fails and thr error msg says check your connectivity,however the internet is connected and working fine.I did reinstall itunes
I have the same issue...I called Adobe and they said that Acrobat 8 is not compatible with Windows 7 ...so I tried installing the suite again without Acrobat and still the same issue....does anyone know if this issue is resolved by getting the new CS5 suite??? That is my only option it seems like...no one knows what's going on with the internet issue....even Adobe
HELP -
Ihave downloaded/paid for a plug in from adobe site (cracked backgrounds) it told me ti install Creative Cloud which i have done it shows the plug in on there as downloaded but i cannot install it into lightroom 5 to use? i have tried the plug in manger but it says cannot install plug in..also downloaded the Adobe extension manager cc but that does not add either....Please help first time i ave tried to install a plug in !!!!!! Lucy
Dear Lucy
Please remember to unzip the file from your Downloads folder in order to load them into Lightroom.
What is the error in Lightroom?
Did you read the 'Where to Find it' section?
Thanks,
Krystal - Add-ons team -
Unable to download Adobe Acrobat 3D TRIAL from adobe site... the link is broken
Unable to download Adobe Acrobat 3D TRIAL from adobe site... the link is broken
I'm trying to download Adobe Acrobat 3D version 8, when i select the English, and try to dowload it takes me to another page saying Sorry, this page is not available Error returned: 404.
Adobe sent me an email with this link to download http://www.adobe.com/cfusion/tdrc/index.cfm?product=acrobat%5F3d&vk=22ECD3876CE2 -
I am trying to down load a movie from Itunes on my ipad but as the download is complete an error msg appears stating download error. I've tried downloading 4 times and the same message. What could be wrong?
Hello VernonMartin,
Thanks for the question, and welcome to Apple Support Communities.
If the error includes a specific code, you can cross reference with these articles:
iTunes: Possible iTunes Store errors
http://support.apple.com/kb/ts1424
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M. -
I cannot install a previously purchased version of acrobat 9 pro downloaded from the site. Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe". What to do?
Hi hgratz,
Considering 'invalid serial number' error for Acrobat 9, I would suggest you to please refer the KB doc link mentioned below:
Error "Invalid serial number" | Acrobat 9 | CS4
Let me know if that helps.
Regards,
Anubha -
My Apple Macbook hard drive crashed and I had to replace. Now trying to reload CS5 and having issues. When I click download from Adobe download page, a screen pops up saying "Access Denied". I have serial number, but don't even get to a page to enter. Please help…Thanks!!
Make sure you have cookies enabled and clear your cache. If it continues to fail try using a different browser.
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html -
Ever got an error 'Appears to be counterfeit software' on a package downloaded from Adobe official site directly? I got it on Windows 8 machine - 64 bit Adobe Captvate 8 software.
Genuine Verification failure downloading or installing
Mylenium -
while trying to download adobe reader Error msg: already have a more productive application?
if you're using windows, click the start button>control panel>uninstall programs> and check for adobe acrobat and adobe reader. don't uninstall anything if you find it.
but if you find no acrobat/reader run the cleaner (Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs) and then try and install adobe reader. -
downloaded from the site of adobe after effects cs6 want to install click on the install button and it won't open
Wrong forum.
This place supports Apple software. You need to ask this on the Adobe AE forum.
Good luck.
x
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